<< I asked why the invoice says to call IBM for support and he told me that he would tell his boss it needs correcting. >>
I don't need to see pictures of your drive, ausm. I was only letting you know what you should look for to determine that it is a Dell branded IBM HDD. The invoice for the 80GB 120GXP I received yesterday states "this item is to be serviced by IBM....". I purchased a 'bare' OEM drive and that's what I received. I have a 3yr warranty thru IBM. There is absolutely nothing wrong with buying OEM 'bare' drives.
Newegg should not be selling OEM mfg (Dell, GW2K, HP, etc) drives, although it looks like a few might have slipped thru the cracks.
* I just wanted to clarify this since I am not sure you truly understand the difference, ausm.