Not if it had a a serial number that starts like this DS/N ....after I told the rep this he said oh oh.....
Ausm
Ausm
Just buy another drive from Newegg, and ship the old one back on the 30day guarantee. They won't know the difference.
Newegg did screw you.
I bought a OEM IBM DRIVE from egghead before and it broke after a month and I contacted IBM and they gave me a new drive. Even OEM drives have warranties as far as I'm concerned.
Note to self: NEVER BUY OEM DRIVES FROM NEWEGG!
I bought a OEM IBM DRIVE from egghead before and it broke after a month and I contacted IBM and they gave me a new drive. Even OEM drives have warranties as far as I'm concerned.
Note to self: NEVER BUY OEM DRIVES FROM NEWEGG!
Couldn't you have waited until you called Newegg before you bashed them here? What if they say thats its their mistake, refund the cost for you to ship it back to them, and send you a new one? Wouldn't you feel a little dumb? Newegg sells so much stuff it doesn't surprise me that they don't call to verify the warranty on every drive they sell.
I believe they know what they are doing.....I will rescend my comments if in error tomorrow after I call
Ausm
Ausm
<< Newegg did screw you.
I bought a OEM IBM DRIVE from egghead before and it broke after a month and I contacted IBM and they gave me a new drive. Even OEM drives have warranties as far as I'm concerned.
Note to self: NEVER BUY OEM DRIVES FROM NEWEGG! >>
Screw that, just get a Maxtor, or WD or Seagate. I would take 10 times better service over a 5meg faster burst speed. Oh yeah, and my drive wont die spontaneously either!
You learned your lesson, dont get IBM.
Now complain to newegg and get your RMA
Newegg did not sell you an original OEM drive! They sold you a 2nd party OEM drive. They either erroneously adverstised the site or something.. or intentionally trying to get by with one.
However a hard drive has a 3yr mfg warranty... OEM & Retail (unless otherwised specified).
Ive RMA several hundred hard drives through fujitsu, western digital, maxtor, seagate, quantum, conner.... that were all sold to someone else originally. Last company I worked for would replace hard drives all the time then turn around and RMA the bad drives. Never have I RMA an IBM drive.. dont think Ive ever even seen one.. although its been awhile. Never had a problem.. even had a few hard drives that were already RMA by another company but never sent in. But neither mfg. had a problem with it.
I cant imagine why IBM wouldnt RMA that drive for you.. unless they have some kind of special arrangement with Dell.. that makes these hard drives not their responsibility anymore. Maybe they mfg these drives especially for Dell.
Does the hard drive say anywhere on it the mfg date or warranty?
However a hard drive has a 3yr mfg warranty... OEM & Retail (unless otherwised specified).
Ive RMA several hundred hard drives through fujitsu, western digital, maxtor, seagate, quantum, conner.... that were all sold to someone else originally. Last company I worked for would replace hard drives all the time then turn around and RMA the bad drives. Never have I RMA an IBM drive.. dont think Ive ever even seen one.. although its been awhile. Never had a problem.. even had a few hard drives that were already RMA by another company but never sent in. But neither mfg. had a problem with it.
I cant imagine why IBM wouldnt RMA that drive for you.. unless they have some kind of special arrangement with Dell.. that makes these hard drives not their responsibility anymore. Maybe they mfg these drives especially for Dell.
Does the hard drive say anywhere on it the mfg date or warranty?
I smell grey market.
It sounds like NewEgg is buying product from an unauthorized source and they sell it to the customer without giving all the details. It's a common practice in all retail sectors, but with the tech stuff that needs warranty service it's particularly nasty.
Grey market isn't strictly illegal, it IS an OEM drive. NewEgg probably bought it and sold it as such. The problem is that their buyer got it from a dealer that is only supposed to sell that drive to a particular OEM, in this case Dell. And IBM is well within their rights to refuse warranty service because it was purchased through an unauthorized source. It really sucks though.
On the up side, most "reputable" vendors that know they sell grey market merchandise will cover it with their own warranty. They know they risk losing customers otherwise if word gets out about this shady practice. Some vendors even publicly acknowledge that they are grey market, and just tell the customer up front to come to them for service.
Steps to take:
1. Call NewEgg to see if they'll take care of the issue.
2. Call IBM back to tell them that NewEgg is selling Dell OEM equipment. (Assuming you didn't already.)
3. Call Dell to tell them that NewEgg is selling Dell OEM equipment.
4. Make a report with the Better Business Bureau.
5. Call your local Dept. of Trade and Consumer Protection office and file a complaint report.
Many people love NewEgg, and that's fine. But they DO have some funny business practices, and in this case you as a customer are paying the price. Hopefully they replace your drive, but even still youl been sold a product that is not a public OEM drive.
It sounds like NewEgg is buying product from an unauthorized source and they sell it to the customer without giving all the details. It's a common practice in all retail sectors, but with the tech stuff that needs warranty service it's particularly nasty.
Grey market isn't strictly illegal, it IS an OEM drive. NewEgg probably bought it and sold it as such. The problem is that their buyer got it from a dealer that is only supposed to sell that drive to a particular OEM, in this case Dell. And IBM is well within their rights to refuse warranty service because it was purchased through an unauthorized source. It really sucks though.
On the up side, most "reputable" vendors that know they sell grey market merchandise will cover it with their own warranty. They know they risk losing customers otherwise if word gets out about this shady practice. Some vendors even publicly acknowledge that they are grey market, and just tell the customer up front to come to them for service.
Steps to take:
1. Call NewEgg to see if they'll take care of the issue.
2. Call IBM back to tell them that NewEgg is selling Dell OEM equipment. (Assuming you didn't already.)
3. Call Dell to tell them that NewEgg is selling Dell OEM equipment.
4. Make a report with the Better Business Bureau.
5. Call your local Dept. of Trade and Consumer Protection office and file a complaint report.
Many people love NewEgg, and that's fine. But they DO have some funny business practices, and in this case you as a customer are paying the price. Hopefully they replace your drive, but even still youl been sold a product that is not a public OEM drive.
Time to get a 3 way conference call with you, the IBM rep, & the newegg rep together-that would be interesting.
Newegg is pretty good, but I shop at MWave, never had a problem with them.
But that is definately false advertising.
I had it happen to me with a processor from a unamed place. I contacted the BBB and got it resolved within a week as they do a follow up on all complaints.
I would suggest you talk with Newegg first as this is the proper procedure to do before you isuue a complaint with the BBB, if it dosen't go anywhere, then contact the BBB and they will take care of it.
They sent me a letter of the companies reply and a followup of satisfaction about the matter.
Most companies want to stay clear of the BBB as it hurts their reputation.
First and formost is to contact the source and try to resolve the issue, get names who you talk to and times and dates, log everything before issuing a complaint.
Good Luck, I know it sucks big time.
But that is definately false advertising.
I had it happen to me with a processor from a unamed place. I contacted the BBB and got it resolved within a week as they do a follow up on all complaints.
I would suggest you talk with Newegg first as this is the proper procedure to do before you isuue a complaint with the BBB, if it dosen't go anywhere, then contact the BBB and they will take care of it.
They sent me a letter of the companies reply and a followup of satisfaction about the matter.
Most companies want to stay clear of the BBB as it hurts their reputation.
First and formost is to contact the source and try to resolve the issue, get names who you talk to and times and dates, log everything before issuing a complaint.
Good Luck, I know it sucks big time.
Call Newegg, tell them about the drive being faulty but its warranty is not being honored by IBM and that you need a replacement for it. They should send you a replacement drive.
your story changes everytime you post, if your going to rant please get your story straight.
1 - "I just bought the drive about a month ago...I cannot RMA it all...so I am FVCKED is what I am saying...Thx Newegg"
2 - "Problem I bought the drive from them in October of 2001"
I have yet to have any issues with any harddrives i bought from newegg.
and even if i did I wouldnt be buying a crappy IBM drive. ever since there 75gxp they have proven to not being able to make a decent drive
1 - "I just bought the drive about a month ago...I cannot RMA it all...so I am FVCKED is what I am saying...Thx Newegg"
2 - "Problem I bought the drive from them in October of 2001"
I have yet to have any issues with any harddrives i bought from newegg.
and even if i did I wouldnt be buying a crappy IBM drive. ever since there 75gxp they have proven to not being able to make a decent drive
<< I smell grey market. It sounds like NewEgg is buying product from an unauthorized source and they sell it to the customer without giving all the details. It's a common practice in all retail sectors, but with the tech stuff that needs warranty service it's particularly nasty. Grey market isn't strictly illegal, it IS an OEM drive. NewEgg probably bought it and sold it as such. The problem is that their buyer got it from a dealer that is only supposed to sell that drive to a particular OEM, in this case Dell. And IBM is well within their rights to refuse warranty service because it was purchased through an unauthorized source. It really sucks though. On the up side, most "reputable" vendors that know they sell grey market merchandise will cover it with their own warranty. They know they risk losing customers otherwise if word gets out about this shady practice. Some vendors even publicly acknowledge that they are grey market, and just tell the customer up front to come to them for service. Steps to take: 1. Call NewEgg to see if they'll take care of the issue. 2. Call IBM back to tell them that NewEgg is selling Dell OEM equipment. (Assuming you didn't already.) 3. Call Dell to tell them that NewEgg is selling Dell OEM equipment. 4. Make a report with the Better Business Bureau. 5. Call your local Dept. of Trade and Consumer Protection office and file a complaint report. Many people love NewEgg, and that's fine. But they DO have some funny business practices, and in this case you as a customer are paying the price. Hopefully they replace your drive, but even still youl been sold a product that is not a public OEM drive. >>
Thnk You for the advice well taken !!
AUsm
<< your story changes everytime you post, if your going to rant please get your story straight. 1 - "I just bought the drive about a month ago...I cannot RMA it all...so I am FVCKED is what I am saying...Thx Newegg" 2 - "Problem I bought the drive from them in October of 2001" I have yet to have any issues with any harddrives i bought from newegg. and even if i did I wouldnt be buying a crappy IBM drive. ever since there 75gxp they have proven to not being able to make a decent drive >>
Are you for real?
Ausm
<< Call Newegg, tell them about the drive being faulty but its warranty is not being honored by IBM and that you need a replacement for it. They should send you a replacement drive. >>
I really hope you are right!
Ausm
<<
<< >>
Are you for real?
Ausm >>
did i stutter?
a strory only works once if it has holes in it it just drains away
<<
<<
<< >>
Are you for real?
Ausm >>
did i stutter?
a strory only works once if it has holes in it it just drains away >>
Looks like you stuttered when you spelled story wrong. Besides no one can hear what you say when you type. But how is it that you only had the drive a month, and you had it since october 2001, and it was because of an emergency? That makes no sense to me. Anyway, it should still be covered, because it clearly states that it has a 3 year warranty. By the way IBM sucks.
I just received my 120GXP 80GB HDD from Newegg today, and I see NO "oem" vendor markings on my drive. Your IBM drive should have a DP/N xxxxxx code if it is a true Dell oem drive.
TRENDING THREADS
-
Discussion Zen 5 Speculation (EPYC Turin and Strix Point/Granite Ridge - Ryzen 9000)- Started by DisEnchantment
- Replies: 25K
-
Discussion Intel Meteor, Arrow, Lunar & Panther Lakes + WCL Discussion Threads
- Started by Tigerick
- Replies: 23K
-
Discussion Intel current and future Lakes & Rapids thread- Started by TheF34RChannel
- Replies: 23K
-
-
Facebook
Twitter