Updated *Newegg Come in and Read my Reply*

[yellowperil]

I recently bought a HD from Dell, listed as a 'Dell replacement part'. It was a new OEM IBM drive, with no apparent indication that it had been rebranded. The only difference is that Dell handles the warranty and it was 1 yr instead of 3. It's kind of odd how Newegg got ahold of one of Dell's stock.

I think in your case, Newegg should definitely handle the RMA. From personal experience, they have been good at handling RMA's under extenuating circumstances.

 

[Yourself]

I have returned an OEM IBM drive to Newegg after the 30 days. Just call them or use there online RMA request. They will straighten it out...


Self

 

[Doomguy]

OEM IBM drives by retailers are supposed to be have the full 3 year warranty. They just don't warranty drives that are sold to Compaq, Dell, etc.

It looks like NewEgg did rip you off.

 

[Byte]

Well it's probably both IBM and Neweggs fault, but more IBM. I know from a lot of people they have terrible RMA unlike WD, where it's pretty much no questions asked. I never really had to deal with IBMs RMA cuz even after about 8 IBM drives, i have not had one fail on me. I did email Newegg a while back about the IBM drives and they told me they were not covered by IBM. So the moral of the story? Don't buy IBM drives unless you are me.

 

[LXi]

Well IBM is not Maxtor, they don't have the same warranty policies. What you can expect from Maxtor, you can not expect from IBM. In a MaximumPC issue I did read that IBM claims to be not responsible for any OEM drives sold to a PC vendor, in turn the PC vendor will be responsible for the drives. But most, if not all, PC vendors don't honor the warranty unless you got the hard drive from buying their machine. So if somehow you got an IBM OEM drive that's sold to an OEM, and you don't own one of the vendor's PCs, you're screwed. This always get confused with IBM's "bare" drives, these technically are not OEM drives, they're sold to retail/internet outlets in bulk, and then sold so end-users in bare without retail boxes. Bare hard drives should be covered by IBM, because they aren't sold through an OEM vendor, so IBM has to warranty them. As for how Newegg got those Dell OEM drives, who knows... maybe it was a surplus that Dell got rid of, or maybe it was from the grey market, so IBM has their reasons not to warranty them. Maybe you should flame Newegg for selling you a drive w/o warranty, but I think IBM's policies are just no good, not when you stack it up to Maxtor's.

 

[Duvie]

<< your story changes everytime you post, if your going to rant please get your story straight. 1 - "I just bought the drive about a month ago...I cannot RMA it all...so I am FVCKED is what I am saying...Thx Newegg" 2 - "Problem I bought the drive from them in October of 2001" I have yet to have any issues with any harddrives i bought from newegg. and even if i did I wouldnt be buying a crappy IBM drive. ever since there 75gxp they have proven to not being able to make a decent drive >>




Are you for real?


Ausm


Don't be an arse!!! I expect more from a platinum member...especially since you evidently have no sense of time...Was it 1 month or like 3 months??? It is your own story...So drop the attitude. I spotted the difference in the story as well.

I think you jumped the gun way to early to be bashing newegg....Call them first before you spout off...

 

[newbiepcuser]

I boughten IBM drives from Fry's, clone shops, etc.. I've never gotten this run around from IBM. Maybe you just got a arse for IBM rep, call back again if NewEgg can't help you. I think the representative you got was on eager to goto lunch or didn't want to deal with it. If NewEgg was really selling Dell OEM hard drives, they are in deep sh%t later on. Also I live dangerous, I own two 75 GXPs, 20 and 40 gig. But I want to give the Barrcuda IV or Maxtor next.

 

[The Stigenator]

just placed an order for a 20GB maxtor drive from newegg.. dont see a problem though. Even though this is the first time I ever bought from newegg.. from the company point of view I have done quite a bit of business on their behalf.

 

[SinfulWeeper]

Hmm... check the rma online assistant or whatever it is called at IBM... do not call them.

I buy dead computers here and most of the time hard drives or memory went out. It dont matter if it is Gateway, Dell, Compaq, HP, Emachines (...well I never yet found a emachines comp with a IBM drive.) After entering serial numbers and model numbers on their web site, they are alway under warranty. I get them RMA'ed than resell the computer as refurbished by mne .

However I yet to have a successful phone call with any hard drive manufacturer for a replacement RMA drive if they are told the computer was made buy such and such a company.

Here ya go. Although it sounds like you already called and your 'Dell' hard drive may now be in the system. If not, you may still be able to get it RMA'ed.

 

[Lokan]

Gotta agree w/ Duvie and the others, which is it? In the first post, you seem to indicate you've had it for a month, then further down when it "suited your arguement" you bust out a fairly accurate "oct. 2001" figure. Then you pull that "for real" crap when someone calls you on it? =\

I personally ordered 2 mainboards and two CPU's from Newegg, along w/ an OEM HD and a multitude of others things ($900 total), one CPU was bad and blew out both the mainboards. I called Newegg and they're replacing everything that was connected to the cpu's at no cost to me. Didn't even have to pull the "out of control customer" routine.

Next time, wouldn't it be a bit smarter to contact Newegg first? THEN, if they 'screw you', post the experience (and with factual info too)?

Heh..

 

[Ausm]

<< Newegg did not sell you an original OEM drive! They sold you a used drive. They either erroneously mislabled the drive or something.. or intentionally trying to get by with one. However a hard drive has a 3yr mfg warranty... OEM & Retail (unless otherwised specified). Ive RMA several hundred hard drives through fujitsu, western digital, maxtor, seagate, quantum, conner.... that were all sold to someone else originally. Last company I worked for would replace hard drives all the time then turn around and RMA the bad drives. Never have I RMA an IBM drive.. dont think Ive ever even seen one.. although its been awhile. Never had a problem.. even had a few hard drives that were already RMA by another company but never sent in. But neither mfg. had a problem with it. I cant imagine why IBM wouldnt RMA that drive for you.. unless they have some kind of special arrangement with Dell.. that makes these hard drives not their responsibility anymore. Maybe they mfg these drives especially for Dell. Does the hard drive say anywhere on it the mfg date or warranty? >>




MFG Date July 2001 and there is a Dell Serial number on it according to the RMA rep at IBM

Ausm

 

[Ausm]

<<

<<

<< >>

Are you for real? Ausm >>

did i stutter? a strory only works once if it has holes in it it just drains away >>



Ok so you are calling me a lier without even knowing me? Doesn't that put you on the same level that you claim I am on? Think about it Beeiotch


Ausm

 

[Ausm]

<< I just received my 120GXP 80GB HDD from Newegg today, and I see NO "oem" vendor markings on my drive. Your IBM drive should have a DP/N xxxxxx code if it is a true Dell oem drive. >>



It does have a DP/N Serial number on it John....if you want I can send you a pic


Ausm

 

[Ausm]

<< Well IBM is not Maxtor, they don't have the same warranty policies. What you can expect from Maxtor, you can not expect from IBM. In a MaximumPC issue I did read that IBM claims to be not responsible for any OEM drives sold to a PC vendor, in turn the PC vendor will be responsible for the drives. But most, if not all, PC vendors don't honor the warranty unless you got the hard drive from buying their machine. So if somehow you got an IBM OEM drive that's sold to an OEM, and you don't own one of the vendor's PCs, you're screwed. This always get confused with IBM's "bare" drives, these technically are not OEM drives, they're sold to retail/internet outlets in bulk, and then sold so end-users in bare without retail boxes. Bare hard drives should be covered by IBM, because they aren't sold through an OEM vendor, so IBM has to warranty them. As for how Newegg got those Dell OEM drives, who knows... maybe it was a surplus that Dell got rid of, or maybe it was from the grey market, so IBM has their reasons not to warranty them. Maybe you should flame Newegg for selling you a drive w/o warranty, but I think IBM's policies are just no good, not when you stack it up to Maxtor's. >>




thx for the insight ...it sure does jive with what the RMA tech told me that I was SOL

Ausm

 

[Ausm]

<< Hmm... check the rma online assistant or whatever it is called at IBM... do not call them. I buy dead computers here and most of the time hard drives or memory went out. It dont matter if it is Gateway, Dell, Compaq, HP, Emachines (...well I never yet found a emachines comp with a IBM drive.) After entering serial numbers and model numbers on their web site, they are alway under warranty. I get them RMA'ed than resell the computer as refurbished by mne . However I yet to have a successful phone call with any hard drive manufacturer for a replacement RMA drive if they are told the computer was made buy such and such a company. Here ya go. Although it sounds like you already called and your 'Dell' hard drive may now be in the system. If not, you may still be able to get it RMA'ed. >>



I tried that it rejected the serial number flat out so that is why i had to call the RMA dept


Ausm

 

[Ausm]

<< << your story changes everytime you post, if your going to rant please get your story straight. 1 - "I just bought the drive about a month ago...I cannot RMA it all...so I am FVCKED is what I am saying...Thx Newegg" 2 - "Problem I bought the drive from them in October of 2001" I have yet to have any issues with any harddrives i bought from newegg. and even if i did I wouldnt be buying a crappy IBM drive. ever since there 75gxp they have proven to not being able to make a decent drive >> Are you for real? Ausm Don't be an arse!!! I expect more from a platinum member...especially since you evidently have no sense of time...Was it 1 month or like 3 months??? It is your own story...So drop the attitude. I spotted the difference in the story as well. I think you jumped the gun way to early to be bashing newegg....Call them first before you spout off... >>


Are you my mommy?

Ausm

 

[SinfulWeeper]

Dell or whoever puts on their own sticker on top of the manufacturers serial number. Maxtor, Seagate, IBM, WD, Fujitsu or whatever manufacturer will have their own serial number on it somewhere. That was the case with Quantums I RMA'ed. If Dell does it the same way and you can read the IBM serial number, you are in business.

Overall I do not see where your problem is. Just a few months ago I RMA'ed a 13.6GB IBM drive from a dell computer with IBM. Either this story is hokey or this drive was previously RMA'ed in which case you are right... newegg screwed you.

 

[SinfulWeeper]

<< Don't be an arse!!! I expect more from a platinum member... >>



WTF does that sh*t mean???...

Come on, if I wanted to I can go on all night and just put " . " to bump everyones thread and my member status will jump exponentially if I do it hundreds/thousands of times. Member status has nothing to do with a persons character. All it is is a ranking system for the ammount of time a person posts something.

However me thinks this thread belongs in the OT thread.

 

[LikeLinus]

I'm confused. How did NewEgg rip you off?

You say ""I was not aware if it was refurbished because newegg was selling it as a "new" drive""

HOW did this drive become an refurb? You say it was an OEM, you say it was Refurb. Now which is it? The link you provided was for an OEM drive, not an refurb. Can you PLEASE get your story straight, this is why you sound like your Trolling NewEgg. You make comments with nothing to back them up.


""Yes it is the same drive....and someone deserves to be bashed here...shoddy business practice"" I STILL don't see their shotty business practices people??

This guy purchases an OEM drive. The drive goes bad 3 months later. He immediately calls IBM and IBM turns him down giving him some lame story that it's an IBM drive and they wont warranty it.

Then you sit around and trash NewEgg and basically call them theives and liars. Yet you have not even spoken to them!

Realize you purchased an OEM Drive!!! It very well could have been from Dell or any other OEM!!!! How you can say they are practicing shaddy business is way beyond me. They specifically TOLD you it was an OEM drive. Dell is an OEM!!!

IBM is definately the one who is not forfilling their obligation as a company. Everytime you keep saying "IBM says they wont warranty the drive" Yet you keep saying NewEgg is ripping you off? Does anyone else see the problem with this?

Actually CALL newegg. You'd expect someone who's got 2855 post to have the common sense to not troll a company without even speaking to them!!!! For the time being...IBM is at fault here.


Please Explain EXACTLY how NewEgg ripped you off??? You purchased an OEM Drive...IBM is the one refusing the warranty it, not NewEgg.


Newegg sold you the specific item you wanted. An OEM harddrive. It has been over 3 months since you purchased it! You know the risk you take when you purchase an OEM drive, especially from IBM!!!! It's not Neweggs fault that IBM wont back up their product. But call Newegg and see what they can do

 

[Ausm]

<< Dell or whoever puts on their own sticker on top of the manufacturers serial number. Maxtor, Seagate, IBM, WD, Fujitsu or whatever manufacturer will have their own serial number on it somewhere. That was the case with Quantums I RMA'ed. If Dell does it the same way and you can read the IBM serial number, you are in business. Overall I do not see where your problem is. Just a few months ago I RMA'ed a 13.6GB IBM drive from a dell computer with IBM. Either this story is hokey or this drive was previously RMA'ed in which case you are right... newegg screwed you. >>



I can reassure you this is reality not fantasy

Ausm

 

[SinfulWeeper]

Okay, I had to do it. I bought an OEM drive 60GXP 40 giger from MWave in Aug last year. I just checked my warranty status at IBM and the warranty is still alive and kicking...

I do not know what to make of your situation. I have never had any problems with RMA'ing any OEM hardware.
Software RMA'ing is a different story. If you ever buy a new computer from say Dell , refuse the software agreement and try getting a full refund for street value on the software they preinstall... or even OEM pricing. However that is a story in itself.

 

[stepsinsc]

Can someone clue me in on what RMA stands for?

 

[YBS1]

I bought probably the very same OEM IBM drive from NewEgg you did (20gig 60gxp). One of the two I bought failed after about 2 months, was replaced via cross-shipment by IBM without hassle, had the replacement within 5 days. If IBM refused to issue the RMA because of valid reasons, my guess is NewEgg will replace it if it was mislabeled/etc. I've even had NewEgg issue me an RMA on a Gainward GF3 that was past the 30 day policy, because the issues with the card were hard to nail down at first. Maybe you should talk to them before yelling about how they screwed you.

 

[bobwill]

RMA = Return Merchandise Application
My thoughts on this one, since Newegg sells refurbished merchandise they might have accidentally packed up a refurbished dell ibm drive and shipped it to you.
Assuming this is what happened I would say it should be easy for them to look at their sales records and their inventory records, see that this drive disappeared; now you have it, and you probably weren't supposed to get it.

Just my thought, I hope they weren't trying to screw you. Otherwise, the BBB isn't your only organization to turn to. If they hassle you, point out that you might be contacting your state's district attorney's office in order to press charges of interstate fraud.

I personally like newegg, and my friend Al just got an OEM Athlon XP1800+ that was DOA, he got his RMA and called them up and they cut him some slack on getting a new processor.

 

[Silver222]

I feel sorry for the guy at Newegg that you're eventually going to talk to. You're really starting to come across as an idiot. You keep changing your story, and when people point that out you insult them.

Honestly though, it seems that anyone with an IQ greater than that of the average houseplant would have at least talked to Newegg first. Phone them up, and explain the situation. Don't start the call off by yelling at them, that won't get you anywhere. If you're as unreasonable on the phone as you've been here I wouldn't expect much help from anyone.