Ubisoft Support - Adding insult to injury

[smackababy]

Mostly true, but as sprint nows, a growing amount of bad publicity from requiring large amounts of tech support and the exponential leap when the amount of support received is noted to be bad also is an extremely bad thing for a company to deal with and does effect the bottom line, hi there Dell.

Shipping out products with known defects and telling purchases of said products they broke them doesn't help either.

 

[Malak]

Shipping out products with known defects and telling purchases of said products they broke them doesn't help either.

Are we talking about Microsoft or Apple? Or has this ended up in another segment entirely and we are talking about Toyota?

 

[Malak]

Mostly true, but as sprint nows, a growing amount of bad publicity from requiring large amounts of tech support and the exponential leap when the amount of support received is noted to be bad also is an extremely bad thing for a company to deal with and does effect the bottom line, hi there Dell.

I think AT&T was bragging about how their customer service is now ahead of Sprint.

 

[KMFJD]

There was no pleasing the caller anyways, the servers are down, he was pissed and wanted to play, help desk likely not given an eta, what do you expect them to do after the 30th caller in a row is whining he cant play?

 

[I Saw OJ]

You cant play single player unless you are connected to the internet? Thats bullcrap.

 

[sandorski]

Assuming this is all true:

Cut the Chick some slack. How's she to know WTF is going on, she's just someone answering the Phones. She knew the Server was down and that's about it. She told ya what she knew. It sucks, but your beef is with Ubisoft and not some clueless chick just doing a thankless Job.

 

[DrunkenSano]

One customer service rep having a bad day isn't unheard of. Since the server was down, I'm sure you're the 100th caller to call in asking why they couldn't play AC2. I wouldn't be surprised if some of those callers even went off on her saying how it isn't acceptable for servers to be down outside of pre-established maintenance time and raging on about how they can't play. This is probably why "It's only a game," was said. Was it appropriate? No, but I can understand how she turned into that mindset that day.

 

[smackababy]

Are we talking about Microsoft or Apple? Or has this ended up in another segment entirely and we are talking about Toyota?

I was still talking about Dell, but most of those examples fit. Except for maybe MS, I don't see them blaming the customer for their own shortcomings, at least not as of late.

 

[pmv]

Probably there have been so many problems with people not being able to use this game that that Tish person has become jaded and fed-up as a result of having to deal with an endless succession of very angry nerds.

The OP might have been polite but I bet some of the previous callers were not so the OP was getting the 'blowback' from those calls. That would be my guess.

The fact that it came to that, of course, doesn't say much for this particular form of DRM - so bad it adds to the total sum of human disillusionment. UBISoft - working hard to create unnecessary acrimony.

 

[pmv]

Assuming this is all true:

Cut the Chick some slack. How's she to know WTF is going on, she's just someone answering the Phones. She knew the Server was down and that's about it. She told ya what she knew. It sucks, but your beef is with Ubisoft and not some clueless chick just doing a thankless Job.

True, but the logic of that is that the OP should have called Ubisoft's CEO directly. And of course these corporations always ensure you can't do that. They employ poor saps to soak up the rage of other poor saps, while they just pocket the money.

 

[Malak]

I was still talking about Dell, but most of those examples fit. Except for maybe MS, I don't see them blaming the customer for their own shortcomings, at least not as of late.

Your Xbox360 wasn't properly vented.

 

[wanderer27]

You cant play single player unless you are connected to the internet? Thats bullcrap.

Seriously ?

http://forums.anandtech.com/showthread.php?t=2051566

http://forums.anandtech.com/showthread.php?t=2066700

http://forums.anandtech.com/showthread.php?t=2069659

 

[yepp]

Hopefully they've learned their lesson.

http://www.wired.com/gamelife/2010/08/ubisoft-ruse-drm/

Edit: Maybe not.

http://www.incgamers.com/News/24540/ubisoft-to-persist-with-always-on-drm-system

 

[motsm]

It is just a game isn't it? Or did I miss something.

Maybe she was a tad rude (and likely much less so than the OP makes out), big friggin deal, grow a pair and deal with it. He knew what he was buying, she told him the server was down and had no further information, that should have been the end of the conversation. No need to ask redundant questions knowing full well the answer you will be getting, then get pissed off because they gave you that expected answer.

 

[Rakewell]

True, but the logic of that is that the OP should have called Ubisoft's CEO directly. And of course these corporations always ensure you can't do that. They employ poor saps to soak up the rage of other poor saps, while they just pocket the money.

Two words: Plausible deniability.

 

[JSt0rm]

ok in this case steal it.

 

[smackababy]

Your Xbox360 wasn't properly vented.

Except they didn't follow the rest of my statement. MS replaced all RRoD'd Xboxs and even extended the warranty. I'd say, despite released a product with a huge design flaw, did a pretty good job by their customers in the aftermath.

 

[paperfist]

Are we talking about Microsoft or Apple? Or has this ended up in another segment entirely and we are talking about Toyota?

We are talking about Chase as their 'tech support' has the same jerk offs

 

[shortylickens]

Ubi sucks.
Why the hell should they hire top notch service reps?
Your freaking lucky she was in America AND spoke english. Next time you call you wont be so lucky.

 

[smackababy]

Ubi sucks.
Why the hell should they hire top notch service reps?
Your freaking lucky she was in America AND spoke english. Next time you call you wont be so lucky.

I've never had a unpleasant person from Mumbai answer a tech support call! Sure, they couldn't help me and spoke terrible English, but they were very nice nonetheless.

 

[alkemyst]

If this is indeed exactly how the conversation went, then she will probably be punished since the calls are usually monitored.

being it's a paraphrase I am sure it's been edited majorly biased to the fucktard that posted it.

Me: I asked her when it would be back up. She responded (basically) '
Tish: she doesn't know'.

 

[Gothgar]

what a bitch

 

[Rakewell]

being it's a paraphrase I am sure it's been edited majorly biased to the fucktard that posted it.

Could be...

 

[coloumb]

It is just a game isn't it? Or did I miss something.

Maybe she was a tad rude (and likely much less so than the OP makes out), big friggin deal, grow a pair and deal with it. He knew what he was buying, she told him the server was down and had no further information, that should have been the end of the conversation. No need to ask redundant questions knowing full well the answer you will be getting, then get pissed off because they gave you that expected answer.

Yes - but it doesn't matter if it's a video game or a package of potato chips. If there is a customer service # on the item you purchased - the person on the other end of the line is suppose to be professional and courteous no matter how ridiculously repetitive the questions are.

Tish [which the name just screams a Paris Hilton or Perez Hilton fan] is [or was] probably working at minimum wage for a company contracted by Ubisoft to answer phones. Tish was busy painting her fingernails, texting to her BFF about how lame her job is, or is basically a spoiled jersey shore hair salon princess wannabe who thinks she shouldn't be answering phones.

 

[pmv]

Heh, I wonder if the "It's just a game" response would work the next time anyone in the industry complains about piracy?

I mean, why do UBIsoft bother protecting the thing with DRM? It's just a game!