- Feb 2, 2005
- 2,418
- 1
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This was posted a couple of days ago on extremeoverclocking.com:
http://forums.extremeoverclocking.com/showthread.php?t=345375
Hilarious.
http://forums.extremeoverclocking.com/showthread.php?t=345375
Hilarious.
So at about 7:45 pm EST the master server for Assassins Creed 2 was down. This means it is not possible to play the game - what-so-ever. No single player or anything. I was very calm and polite, but the rep named Tish was not.
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I called Ubisoft to ask what was happening, or let them know of the problem. The representative who answered the phone was named Tish.
Me: I told Tish that I was not able to play Assassins Creed 2 because 'failed to connect to the master server', yet I was still able to go to the Ubisoft website, so I know my Internet connection is working.
Tish: She told me the server was down for maintenance.
Me: I asked her when it would be back up. She responded (basically) '
Tish: she doesn't know'.
Me: Then I asked what the normal maintenance schedule was for the master server. Her response was:
Tish: 3:30am to 5:30am. It is just a game.
Me: Is that in Eastern Standard Time?
Tish: I don't know. There are other things to do with your life.
Me: Is there a schedule online I can follow so I know when the master server will be down next.
Tish: No there is no schedule. You just need to go do something else for the time being.
Me: Well, I paid for this game and I want to play it. My time is limited.
Tish: Don't panic. Go have a cup of coffee, watch a movie, do something else. It is just a game.
Me: It's just a game? (Are you kidding me?) Are you saying you can't tell me anything about the problem with this game I purchased?
Tish's response was pretty much the same bull load and she was extremely rude and condescending.
Tish had said many other things that I found rude and condescending. Her statements were extremely undeserving. I could understand it if she works for free, but I bought this game and she gets a paycheck from it. I expect something. I can understand problems occur, but she only added insult to injury.
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I called back after 1 minute...
The rep, Drew, answered the phone.
Me: Hello Drew, what state are you in? (Drew tried to evade this question)
Drew: South Carolina. (Now I know they operate on the EST time zone, lol)
Me: Drew, I just called moments ago and talked to a female. She told me the master server is down? What can you tell me about this?
Drew: Yes the master server is down and we have had some problems with it today.
Me: Ok Drew, that is fine. Can I ask the name of the manager? (Drew: once again he was evasive in answering)
Drew: Yes the manager on duty right now is Fred.
Me: Oh good, thank you Drew. Is Fred available right now? (Drew: delay and BSing for time)
Drew: Well, no he is not.
Me: Ok Drew, that is fine. When can I call back to talk to Fred?
Drew: Can I ask what this is about?
Me: Sure, I just spoke to Tish and did not appreciate the the way she was talking to me. She was very condescending and I have never spent this much money on a product to be talked to like this. I would like to speak with a manager about it.
Drew: I don't know (Drew: add filler) but I can get your email address and make a little note about it here.