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Troubles at Best Buy - They are trying to screw me hardcore
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1. i did nto say remove the box; i asked "How about without the box"
2. i'm not sure... it's my friends... i'll ask him later
3. no i did not touch the tv at all, however i did help push the lid of the box open while they were trying to take the box out (to open it they put it to the side, cut the bottom of the box, tilted it back and i pushed one of the side lids (now facing the pavement) to the side so once they put the tv back upright and pull the box the tv would be standing straight) all i did was push that cardboard back.
4. yes i was, however one guy inside the car and the otehr two around the car there wasn't much to see to say "hey you are scratching the tv"
RMSistight
Golden Member
THE SMART thing to do was to get someone with a truck, strap it down and haul it off. You NEVER try to put a TV into a vehicle it might not fit.
Goosemaster
Lifer
Obviously that is a disaster waiting to happen, but this scenarios is quite different.
Liability in your example has clearly been transfered as the purchase/transaction has clearly been completed. There would legally be no difference between them scratching it in the parking lot or having one of their little gremlins at home scuff it off with a discarded PlaySkool toy.
In KorgunM's situation, the company OFFERED its services before the transaction was completed, holding them somewhat responsible for their incompetance as part of the deal. the DEAL was to have them put it in his car.
like I said, there is still some IMPORTANT INFO MISSING, so I can't formulate a clear argument🙁
RMSistight
Golden Member
My setiments exactly.
imported_Mike
Lifer
Guys, smarts & logic were thrown out the window when the order was placed at a best buy...let's move on to a solution! 😀😉
In all seriousness, you will probably have to get the store manager involved & even maybe the district manager. All those other lower level managers will bend over when the DM comes around.
In all seriousness, you will probably have to get the store manager involved & even maybe the district manager. All those other lower level managers will bend over when the DM comes around.
Goosemaster
Lifer
Okay then, BOTH parties were incompetant. As an employee (I've never worked retail and hopefully will never need to) I would MAKE SURE to inform them of the transfer of liability if that was the case to save the companies ass, if not my own, but that was not the case.
Basically, it comes down to this:
a) Had the entire ownership been transfered? They did offer assitance before they exited the store.
a1) Whose incompetance was legally responsible? He did "request" that the factory packaging be REMOVED, if not bjust by hinting at it. That said, he did not physically harm his TV; THEY harmed his TV. Once again, the question of liability comes up. They should have REFUSED. I would be quite satisfied if they broke some rule by allowing themselves to handle "live ammo" without protection....even BB would make sure to cover there asses in this scenario.
b) Does the company have a CLEARSTATED AND HIGHLY VISIBLE laibilty clause? Was the customer informed of this clause?
c) Did this guy take the tv home?
Goosemaster
Lifer
Same here.
The thing is, the employees were just as incompetant for putting their company at risk.
As a manager, they would be fired on the spot. No questions asked......well actually a few, but still, they are a threat to the bottom line and customer satisfaction.
[IMPERFECT] EXAMPLE:
Say I am having a fabulous day, and decide order some expensive food and wine($120) at a restaurant and 20minutes into lunch I realize I am late for a meeting @ work. They offer to "wrap it up for me," so I tell them to bring it out to me car.
As I am getting into my car , one of their employees comes out. I grab some of the food to eat in the car, and tell him to put the wine recorked wine bottle in the back, oblivous to the consequences. as he walks back there, he trips and the $150 bottle of wine minus half a glass shatters. on the ground.
Quasi-Rhetorical Analysis:
Who is responsible?
-Technically I did fiddle with the package, but did not do any damage myself. \
-He offered the service AS AN EMPLYEE REPRESENTING THE RESTAURANT/COPMPANY.
-He DROPPED and DAMAGED MY POCESSION.
-the transaction(money excahnge)
-I WOULD have been resposible once I ACCEPTED the final terms, and the bottle was harmed by me.
This is acutally a GOOD use for Lawyers...besides having something to run thorugh my meat grinder intermittently as to prevent it from rusting over😀
a) i don't know. i did not sign anything saying i have picked it up or such, however i did go there with the intent to pick it up, handed in the e-mail i received and they proceeded to take the TV out to the car.
a1) i asked "how about without the box" asking if it would fit without it, they said they would try. i didn't say stop but they didn't say "if we damage it it is your fault"
c) no i wasn't.- the 3 employees claim they did and the manager is taking their word on it. however i was not warned orally or in written form. otherwise i would not let them touch it.
c) no i did not, it is still at best buy and the manager said he would deliver it free of chrage tomorrow and i said i would not accept a broken monitor to be delivered.
Goosemaster
Lifer
de Vino..ist nost thast hasds to wead😀
I thought it was fairly simple
1)order food
2) eat a little bit
3) have to go, and they offer to wrap it up as they here me ask for the check
4) I pay and tell them I will be waiting in the car.
5) guy comes out. As he come to my window, lets say I tell him " one sec, let me grab some of that so I can eat it on my way.
6) I pop the trunk, and tell him to put the wine in it somewhere.
7) AS HE PROCEEDS UNDER HIS OWN RECONGNAISSANCE, he trips and falls, shattering my $120 bottle of Vino minus a glass I had inside.
Would HE be at fault? Would his employer be responsible, or would liability have been implioed or otherwise? WAS IINFORMED AS SUCH? If so, then what would be the situation be stricly in legal terms?
RMSistight
Golden Member
IF I made a high priced purchased like that, I would have definitely have made sure what kind of liability issues were present. Also, not having signed any forms would be a good argument.
Zebo
Elite Member
I would have left the tv in thier possesion and driven away but it's too late for that. Now, you call corporate, K.I.S.S. "they scracted my TV" enough said, and keep with the same mantra up the chain of command. no long winded explination nessesary..be nice though. Your second alternative, the next day is to refuse the chrages. Best buy is'nt it's own bank so you'll have some leverage there. Act now though.
i bought a new tv
i go to pick it up
their employees damage it when putting it into the car
i argue, manager says he will ship it to me tomorrow, i say i won't accept a broken tv
call the consumer relations line, i'm told it's not up to them but the corporate offices (who handle complaints on physical stores... apparently they are only for online orders and since this is sort of a mix between the two i guess they decide they can give me the run around) then i leave.
Sorry. I asked some questions earlier but I never offered my thoughts.
In my opinion you should threaten to dispute this charge with the CC company and then do it if necessary.
Honestly, I have to say that I think you bear some responsibility here but you are holding all of the cards. If you dispute this you will not have to pay for that TV nor will you pay any restocking fees. There is no question there. As someone else said, the TV is still in BestBuys posession and that is what will matter to the CC company.
Hopefully this arguement will sway the BestBuy manager into making a deal with you.
In my opinion you should threaten to dispute this charge with the CC company and then do it if necessary.
Honestly, I have to say that I think you bear some responsibility here but you are holding all of the cards. If you dispute this you will not have to pay for that TV nor will you pay any restocking fees. There is no question there. As someone else said, the TV is still in BestBuys posession and that is what will matter to the CC company.
Hopefully this arguement will sway the BestBuy manager into making a deal with you.
KidViciou$
Diamond Member
i think that because you authorized them to take it out of the box to load it, it's your responsibility
BestBuy sux. They sold me an extended warranty on a laptop and then decided they didn't want to honor it when it broke. I wouldn't accept it back unfixed and I simply stopped paying on my BestBuy credit card(it was the only item on it and since it was part of a no interest for 6 mos. deal I hadn't paid a dime on it). I told the bank behind the card that I would not pay for it... they argued that I had the computer and that I had to pay. I pointed out how the store still had it and they never called me again. 😉
A basic bit of business law is that a debt is secured with the property. If they are in possession of it you are not legally liable to pay for it. I would not answer the door if they tried to deliver it. And if they are stupid enough to leave a $2k TV on your doorstep without anybody signing for it then call one of your friends and allow them to have a free TV. 🙂
A basic bit of business law is that a debt is secured with the property. If they are in possession of it you are not legally liable to pay for it. I would not answer the door if they tried to deliver it. And if they are stupid enough to leave a $2k TV on your doorstep without anybody signing for it then call one of your friends and allow them to have a free TV. 🙂
Vic
Elite Member
This issue is very simple. Only internet geeks could pretend it is complicated. You are not screwed. You purchased the item on finance contract. You did not take delivery of the item as you did not leave the store's property and the store's employees were still in physical possession (while making delivery). Therefore, you are not liable to pay for it. That is federal law. Inform the manager at Best Buy that you no longer wish to take delivery of the TV at any future date as you found it to be damaged upon inspection. Buy the TV somewhere else, as this is just par for the course at the home of world's worst customer service. Why people continue to buy at BB I will never fscking know...
Oh yeah, file a complaint with the BBB too.
Oh yeah, file a complaint with the BBB too.
Vic
Elite Member
Bingo 🙂
This is why the store manager is playing games and try to force delivery on you. I bet they weren't offering free delivery to your house before were they? Why do you think they're trying to push it on you now? They're desperate of course.
You don't have to accept delivery of the item that they damaged, so don't.
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