too long; didn't read isn't really a joke, it's just a way of increasing your post count... because thats all that post did, increased your post count... and evidently mine as well I guess (since i'm posting this).
Originally posted by: BigJelly
yet the store offered to ship it to his home
Like rudeguy said, it wasn't until AFTER that they offered to deliver it, jackass.
BTW, glad you got it worked out.
Originally posted by: BigJelly
yet the store offered to ship it to his home
Like rudeguy said, it wasn't until AFTER that they offered to deliver it, jackass.
BTW, glad you got it worked out.
Originally posted by: BigJelly
yet the store offered to ship it to his home
Like rudeguy said, it wasn't until AFTER that they offered to deliver it, jackass.
BTW, glad you got it worked out.
I'm afraid I have to agree, you told htem to take it out of hte box to try and put it in. Stupid idea. Cause that way they can say.. He told us to take it out of the box, if it were in the box it wouldn't have gotten scratched.. big no no.
Something interesting happened, throughout the day I have been doing the web log in for my best buy card to see if the money was back in the account and it hadn't showed up... I just tried again and now i get a window with
"No Account Access
Your account has recently been re-evaluated.
If you have questions you may contact a Web Support Representative at 1-800-298-4240. Our representatives are available Monday through Friday from 8:00 a.m.- 9:00 p.m. Central Time, Saturday - Sunday 9:30 a.m.- 6:00 p.m. Central Time.
(Web Support is closed for Thanksgiving Day, Christmas Day and Easter Sunday.)"
Hmm
My best buy order status window shows it's still cancelled with 0.00 total due.
"No Account Access
Your account has recently been re-evaluated.
If you have questions you may contact a Web Support Representative at 1-800-298-4240. Our representatives are available Monday through Friday from 8:00 a.m.- 9:00 p.m. Central Time, Saturday - Sunday 9:30 a.m.- 6:00 p.m. Central Time.
(Web Support is closed for Thanksgiving Day, Christmas Day and Easter Sunday.)"
Hmm
My best buy order status window shows it's still cancelled with 0.00 total due.
I agree with most here. It's their property, not yours. They need to replace the tv with a brand new one and have it delivered free of charge.
I actually agree with those who say it's BB's responsibility...whether you asked them to put it in your car or not. What bothers me is when people are dishonest to get what they want. A perfect example is this...
"I did not say 'Remove the box', I said 'how about without the box' ."
Like I said, I think BB is responsible for the TV, whether or not you asked them to load it without the box.
Exactly ... the Korgun said "How about without the box?" ... that's a question, not a statement or a command. It appears that Korgun didn't even ask them for help ... they offered it. Best Buy routinely does this ... they'll load the stuff into your car if it's pretty big. So it's some sort of "store policy", (written or unwritten though I've seen it at EVERY best buy I've gone to).
A similar thing happened to me at Fry's ... I bought a TV, brought a Rav-4 and discovered it wouldn't fit in the box. It was my brother-in-laws TV, so I called him and asked him what he wanted me to do. He REALLY wanted to watch Monday Night Football on his new HDTV, so he said "take a chance .... take it out of the box". I told the 3 Fry's Employees what he said and they clearly said "Okay sir, but if it gets damaged, it's your responsibility". Best Buy NEVER said such a thing ... so they are still responsible.
P.S. What happened with the account login?
A similar thing happened to me at Fry's ... I bought a TV, brought a Rav-4 and discovered it wouldn't fit in the box. It was my brother-in-laws TV, so I called him and asked him what he wanted me to do. He REALLY wanted to watch Monday Night Football on his new HDTV, so he said "take a chance .... take it out of the box". I told the 3 Fry's Employees what he said and they clearly said "Okay sir, but if it gets damaged, it's your responsibility". Best Buy NEVER said such a thing ... so they are still responsible.
P.S. What happened with the account login?
Dulanic
Diamond Member
- Oct 27, 2000
- 9,972
- 592
- 136
I said this on FW and I'll say it here....
Who gives a CRAP about the laws? It's called customer service. And BB doesn't know the meaning off it. So you guys can sit here and argue over what the law is and what this is but you know what... I don't give a crap what it is... if I go to BB and buy a TV and they damage it putting it into my car they'll give you the finger. If I go to CC and buy a TV and they damage it putting it in my car they'll give me another one. Which do you think I should go to? Hmmm tough call. Heck at CC I don't even need to ask for them to put it in my car, it's how they do things... buy something decent size you pull up and they load it.
So the simple fact comes down to this... BB doesn't give a crap about their customers. If that was my buisness your darn right I would replace the TV if MY employee's damaged it, if they thought it might got damaged they should say I'm sorry sir we feel the TV won't fit and might get damaged, we can't load this for you.
I'm still shocked WHY so many people shop there, it's almost always a horrid experience walking into that store. And especially since you want the financing... BB was offering 10% OR 24 Months NI, CC has 10% (In Store) AND 18 months NI... one seems a better deal to me.
Who gives a CRAP about the laws? It's called customer service. And BB doesn't know the meaning off it. So you guys can sit here and argue over what the law is and what this is but you know what... I don't give a crap what it is... if I go to BB and buy a TV and they damage it putting it into my car they'll give you the finger. If I go to CC and buy a TV and they damage it putting it in my car they'll give me another one. Which do you think I should go to? Hmmm tough call. Heck at CC I don't even need to ask for them to put it in my car, it's how they do things... buy something decent size you pull up and they load it.
So the simple fact comes down to this... BB doesn't give a crap about their customers. If that was my buisness your darn right I would replace the TV if MY employee's damaged it, if they thought it might got damaged they should say I'm sorry sir we feel the TV won't fit and might get damaged, we can't load this for you.
I'm still shocked WHY so many people shop there, it's almost always a horrid experience walking into that store. And especially since you want the financing... BB was offering 10% OR 24 Months NI, CC has 10% (In Store) AND 18 months NI... one seems a better deal to me.
agreed regarding CS. used to be there were enough competing retail outlets to expect decent customer service nowadays, it seems like a few retail giants are pretty much dominating the scene and those giants seem to act as if they don't have to concern themselves with CS.
Vic
Elite Member
- Jun 12, 2001
- 50,422
- 14,337
- 136
It's a common law, like how you don't own a car until you drive it off the lot. Call your CC provider and I guarantee you they will confirm it -- it's one of the biggest benefits of buying with a CC instead of with cash/check. The only exception I know of this is home purchase, where the buyer is locked into the deal and the financing as soon as they finish signing the final papers. In refinance though, it's the opposite, a customer not only has the 3 day right-of-recission after signing the final documents, but they continue to have to the right to cancel up until the moment the lender actually funds the loan (wires the funds into escrow). It is at that point that customer is considered to have taken delivery.
I agree. And I think it's sad that this is the way that BB decides to do business. But it is. Look at it in this case. Their employees are clearly liable (anyone who says otherwise needs to put the crack pipe down). The product was/is clearly still in BB's possession. They could have/should have played good guy and arranged for a new TV but with a requirement that special delivery be made at the customer's cost (to ensure that the product was delivered safely). That would have been entirely fair and proper. Instead they decided (in classic BB fashion) to play used car salesman, and it has cost them an entire sale, and probably enough bad word-of-month to lose many sales in the future (we can hope). Why do people still shop at BB, despite their hideous customer service? Why do people still allow themselves to get ripped at crappy car dealerships that have made a culture out of treating people like sh!t? Because people like to complain, that's why. May as well have something to blame it on.
Allright so the other day I was able to get in my BB account and I noticed my balance was 0. So I successfully canceled the order and got the money back in the account. A few min after that I called to cancel the best buy card.
Should I feel 'safe' about going to Circuit City and buying a TV? Or should I wait a few weeks to see if they try anything?
Should I feel 'safe' about going to Circuit City and buying a TV? Or should I wait a few weeks to see if they try anything?
alkemyst
No Lifer
- Feb 13, 2001
- 83,769
- 19
- 81
I don't know what to tell you...but if you get one at CC do not elect to have them try to stuff it into your car.....either pay for delivery or get a truck.
If I couldn't fit something and the client told me to try it anyway and then it got damaged I would say that was their fault not mine.
Å
Oh... for pure gratification purposes... have a family member or someone else you know that has a grudge against BB for this or something else...
Ask for something in a cage, glass, locked, etc. Walk away... just walk away. I once had to wait 30minutes for them to get me a friggin hard drive. One of my friends once waited an hour for her laptop... she returned it. Now she goes back every once and a while and asks for something.
They give you a hard time... you give them a hard time, they don't work on commission or otherwise I'd feel bad about it.
Ask for something in a cage, glass, locked, etc. Walk away... just walk away. I once had to wait 30minutes for them to get me a friggin hard drive. One of my friends once waited an hour for her laptop... she returned it. Now she goes back every once and a while and asks for something.
They give you a hard time... you give them a hard time, they don't work on commission or otherwise I'd feel bad about it.
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