Troubles at Best Buy - They are trying to screw me hardcore

[nsafreak]

I just can't believe this either, my Samsung TV didn't run me a few grand but I sure as hell wouldn't have taken it out of its box. I KNEW it would not fit inside my vehicle so I had a friend with a truck come along with me to pick it up. Being that I'm not a lawyer I'm not sure where you stand legally although it could go either way I suppose. Really though WHAT ON EARTH WERE YOU THINKING???? Sheesh, I just cannot get it out of my head that you just spent a few grand on a TV and had them take it out of its box.

Not sure why you skipped on the extra warranty coverage either. Yeah I know they push it on just about everything they sell in that store (to be honest I haven't made any large purchases in there, just some DVDs) but it has its purpose. I purchased it when I bought my new Harman Kardon AVR-230 from CC. Sure the manufacturer warranties it for 2 years but for $50 more bucks and 3 more years of coverage it's well worth it to me. I doubt anything will happen but with expensive purchases it's better to be safe than sorry.

 

[johnjosh]

interesting

1)you took possesion of your tv when employees took it outside to your truck.
2)employees were careless in handling tv
3)currently bb keeping tv for you for storage reasons
4)product is on bb credit card

Disputing with cc will be hard as they own it, also considering it cost 2k bb will not give you a new tv unless there insurance will cover the damage. good luck.

 

[ddjkdg]

OP'er is a fool for trying to transport a $2k TV out of the box, but I think that is irrelevant to the issue at hand. Best Buy's employees were the people that actually damaged the TV. They have no legal leg to stand on as they didn't inform the customer in either a verbal or written form that they have no liability as soon as the TV goes out the door.

Originally posted by: KidViciou$
i think that because you authorized them to take it out of the box to load it, it's your responsibility

Would you say the same thing if, for example, the employees dropped the TV (while still in the box) as they were lifting it and broke it? After all, the customer authorized them to go out load it in the car. You can quibble over the little details but there are only two important facts: 1) The customer was not informed in any way that once the TV leaves the store, BB assumes no responsibility for what happens to it, and 2) The employees caused the damage. The customer did not so much as touch the TV during the course of events.

 

[MAME]

Maybe I read it wrong (I'm not reading again, that was some bad grammer) but it seems like they offered to get you another TV the next day? Why not just take that one?


EDIT: Oh, after reading some shorter posts, I think you meant they'd deliver the same TV to you. Well you're kinda screwed in the sense that they already have your money so it will be hard to get it back even if they, infact, are at fault. You could say "here's my address, but I don't want it" and hopefully they'll deliver it, drop it off and now you've got a free TV. Muahaha.

 

[AaronB]

Originally posted by: MAME
Maybe I read it wrong (I'm not reading again, that was some bad grammer) but it seems like they offered to get you another TV the next day? Why not just take that one?

They offered to deliver the damaged tv the next day.

 

[Ornery]

I watch people loading stuff at Sears dock pick-up all the time. It's REALLY amusing to watch them try and fit big boxes in these pint size econoboxes. First they try the trunk. What a joke! A trunk? Hell, my glove box has more room! Next, they try the back seat... hah! Then, they open the front door and recline the seat, and try and shove it in there. It's like a friggin 'Three Stooges' skit!

Anyway, the answer to this problem is, to tell them you changed your mind, you don't want a TV after all. Now, how hard was that?

 

[eLinux]

I would simply tell the general manager that he has to return it: the TV is not in your posession, you don't want it, and *his* employees broke it. The employees should have stopped and said, "wait, this ain't gonna fit" before they shoved it in there. Pretty simple, 'eh?

Here are the corporate numbers: 1-888-Best-Buy
or
1-800-369-5050 (this one should work, I'm going off memory here).

You're protected by your credit card as was said before...just dispute the charge. You'll win.

 

[dartworth]

waiting for an update...good luck dude

 

[rudeguy]

I hope this helps. I work in retail at a store very similar to BB. Here in Michigan the law says that if you leave something at a retail store, it is considered returning it. The simple thing to do would be to not accept delivery of the TV, and get a refund. You would have a very strong case in small claims court if they wont let you return it.

EDIT: dont be afraid to be an ass about this...its $2k, dont be afraid to offend some people

 

[BigJelly]

Originally posted by: RMSistight

Originally posted by: PipBoy
Are you seriously telling me that you tried to transport a $2000 tv without the box? Are you stupid?

My setiments exactly.

and you didnt buy a service plan for a 2 grand TV

i know you dont want to hear this but--"stupid is as stupid does" or how about "you reap what you sow"
Why the fuc# didnt you pay for shipping, a 2 thousand dollar TV and you're too cheap to make sure it was done properly (and or without you being liable for damages in shipping).
Furthermore, you suggested that you remove the PROTECTIVE box--you are not only liable but stupid.

Im sorry i usually dont kick a dead horse but you take the cake.

 

[rudeguy]

Originally posted by: BigJelly

Originally posted by: RMSistight

Originally posted by: PipBoy
Are you seriously telling me that you tried to transport a $2000 tv without the box? Are you stupid?

My setiments exactly.

and you didnt buy a service plan for a 2 grand TV

i know you dont want to hear this but--"stupid is as stupid does" or how about "you reap what you sow"
Why the fuc# didnt you pay for shipping, a 2 thousand dollar TV and you're too cheap to make sure it was done properly (and or without you being liable for damages in shipping).
Furthermore, you suggested that you remove the PROTECTIVE box--you are not only liable but stupid.

Im sorry i usually dont kick a dead horse but you take the cake.

ok...#1. a service plan wouldnt cover physical damage. If he had been transporting it home when this happenned, his homeowner's insurance would cover it, not a warranty.
2. He said shipping wasnt available. You cant pay for shipping if they dont deliver to where you live.
3. We take TV's out of the box every day to make them fit. Ever seen a 51" TV crammed into a minivan? I have.

BB is responsible for his TV. He never signed for it according to him. Since they still have the TV, its their TV.


I love it when people who have no clue what they are talking about try to flame in threads like this.

 

[BigJelly]

Originally posted by: rudeguy

Originally posted by: BigJelly

Originally posted by: RMSistight

Originally posted by: PipBoy
Are you seriously telling me that you tried to transport a $2000 tv without the box? Are you stupid?

My setiments exactly.

and you didnt buy a service plan for a 2 grand TV

i know you dont want to hear this but--"stupid is as stupid does" or how about "you reap what you sow"
Why the fuc# didnt you pay for shipping, a 2 thousand dollar TV and you're too cheap to make sure it was done properly (and or without you being liable for damages in shipping).
Furthermore, you suggested that you remove the PROTECTIVE box--you are not only liable but stupid.

Im sorry i usually dont kick a dead horse but you take the cake.

ok...#1. a service plan wouldnt cover physical damage. If he had been transporting it home when this happenned, his homeowner's insurance would cover it, not a warranty.
2. He said shipping wasnt available. You cant pay for shipping if they dont deliver to where you live.
3. We take TV's out of the box every day to make them fit. Ever seen a 51" TV crammed into a minivan? I have.

BB is responsible for his TV. He never signed for it according to him. Since they still have the TV, its their TV.


I love it when people who have no clue what they are talking about try to flame in threads like this.

yet the store offered to ship it to his home

 

[rudeguy]

yet the store offered to ship it to his home

LOL...after they fubar'd his TV

 

[mugs]

Originally posted by: KorgunM

Originally posted by: AaronB
I have a couple of questions:

1. "Remove the box". Do you mean you wanted the tv put in the vehicle without it's protective packaging? Was that your idea?

1. i did nto say remove the box; i asked "How about without the box"

What exactly were your intentions when you said that? And if you didn't want them to take it out of the box, why didn't you stop them when they started opening it?

 

[CrazyDe1]

I'm banned from bestbuy.com because they think I'm a dealer...

 

[Ketteringo]

Weird, I just read this on FW deal discussions forum.

No advice for you, as I am not a lawyer, but good luck!

 

[olds]

One option if all else fails and you don't want the TV:
Don't pick it up and don't pay. It will probably go on your credit report as a non pay but you are allowed to make comments to your report. You could say something about what transpired and that you didn't pay because you never received the TV.
If you have good credit except for that, it shouldn't hurt you. I know someone who went this route and it never made a difference to his credit.

 

[KorgunM]

Allright everyone just to give you an update I decided to take someone's advice and K.I.S.S. (keep it simple stupid). I decided not to involve the store at any level at all bacause I think it will just cause more problems.

I called up best buy's online order line and I said "I would like to cancel the order" and she said "You did not pick it up, so I will cancel the order at your request and the funds were on hold from your best buy account and those will be released within 24 hours" and she did it. No questions or anything.

I checked my accont on best buy's web site and it shows the order is cancelled and the fee is 0.00. My online account access for the best buy card shows the funds are still on hold but it hasn't been 24 hours.

So right now it's up to them to try to 'get me' and even if they do they have no documentation of me picking up the TV.

I'll keep you guys updated if anything further happens.

At this point because I already have a good limit in a best buy card I'll buy a TV there and then in 2 years cancel the card and NEVER shop there again. I would take my business elsewhere but I don't know if i'm willing to have more query's to my account. I might apply for a circuit city card and if declined I'll just buy from best buy with this card. But if circuit city approves me then i'll cancel the best buy card.

 

[brigden]

I bought a 24" Sony Wega flatscreen at a local Future Shop and we had to take it out of the retail packaging to get it into the back of my Mazda Protege. We left the protective wrapping on it, and used styrofoam to help absorb any distress caused by the ride home. Anyway, I got the TV home and discovered the component video inputs were gammy, or something. Anyway, they didn't work with any DVD player I connected.

I returned the TV, explained briefly the issue and was given a new TV within two minutes. I signed a receipt and loaded the TV in its box into the back of my GF's mum's RAV4.

 

[Nutdotnet]

Originally posted by: KorgunM
Allright everyone just to give you an update I decided to take someone's advice and K.I.S.S. (keep it simple stupid). I decided not to involve the store at any level at all bacause I think it will just cause more problems.

I called up best buy's online order line and I said "I would like to cancel the order" and she said "You did not pick it up, so I will cancel the order at your request and the funds were on hold from your best buy account and those will be released within 24 hours" and she did it. No questions or anything.

I checked my accont on best buy's web site and it shows the order is cancelled and the fee is 0.00. My online account access for the best buy card shows the funds are still on hold but it hasn't been 24 hours.

So right now it's up to them to try to 'get me' and even if they do they have no documentation of me picking up the TV.

I'll keep you guys updated if anything further happens.

At this point because I already have a good limit in a best buy card I'll buy a TV there and then in 2 years cancel the card and NEVER shop there again. I would take my business elsewhere but I don't know if i'm willing to have more query's to my account. I might apply for a circuit city card and if declined I'll just buy from best buy with this card. But if circuit city approves me then i'll cancel the best buy card.

Wow...you may have just gotten REALLY lucky.

 

[TechnoKid]

Originally posted by: Nutdotnet

Originally posted by: KorgunM
Allright everyone just to give you an update I decided to take someone's advice and K.I.S.S. (keep it simple stupid). I decided not to involve the store at any level at all bacause I think it will just cause more problems.

I called up best buy's online order line and I said "I would like to cancel the order" and she said "You did not pick it up, so I will cancel the order at your request and the funds were on hold from your best buy account and those will be released within 24 hours" and she did it. No questions or anything.

I checked my accont on best buy's web site and it shows the order is cancelled and the fee is 0.00. My online account access for the best buy card shows the funds are still on hold but it hasn't been 24 hours.

So right now it's up to them to try to 'get me' and even if they do they have no documentation of me picking up the TV.

I'll keep you guys updated if anything further happens.

At this point because I already have a good limit in a best buy card I'll buy a TV there and then in 2 years cancel the card and NEVER shop there again. I would take my business elsewhere but I don't know if i'm willing to have more query's to my account. I might apply for a circuit city card and if declined I'll just buy from best buy with this card. But if circuit city approves me then i'll cancel the best buy card.

Wow...you may have just gotten REALLY lucky.

heheh, yup, if the computer sys showed he didn't pick it up, then he's lucky. keep us updated.

 

[Thegonagle]

Originally posted by: KorgunM

So right now it's up to them to try to 'get me' and even if they do they have no documentation of me picking up the TV.

I would close that account for now to be safe. Seriously. The store manager, who obvoiusly thinks he's "right" might notice the order was canceled and try to be vindictive by trying to re-charge your account or something. Screw your decent credit limit and this card. Be safe.

 

[Vic]

KorgunM, glad to hear it worked out.

People, he did NOT get lucky. He did the right thing. He never took delivery, BB still had the TV, so by law he didn't have to pay for it. And even if things were different, it was BB's employees who actually damaged the TV, so they would be liable there regardless of who said to take it out of the box.

KorgunM, inquiries mean jack on your credit anymore. Having that merchant card with BB is worse to your credit that any inquiry with a real bank to get a real Visa or MC could ever be. Get a real CC and shop someplace where you can get the best deal with the best service at your own leisure instead of trapping your available credit line at a crooked store like BB.

 

[Led Zeppelin]

I *LOVE* Best Buy. I had quite a few dvd's that I rec'd over the past few years as gifts, christmas presents, birthday presents, etc. that I never opened, but of course, didn't have the receipt for. On a whim, I decided after Christmas to try and return them for store credit, to go towards either other dvd's that I actually want, or maybe something else in the store. They took back every single dvd, giving me full value for them, no questions asked. That's over $260.00+ in store credit. Thank you Best Buy. Keep up the good work!

 

[Vic]

Originally posted by: Thegonagle

Originally posted by: KorgunM
So right now it's up to them to try to 'get me' and even if they do they have no documentation of me picking up the TV.

I would close that account for now to be safe. Seriously. The store manager, who obvoiusly thinks he's "right" might notice the order was canceled and try to be vindictive by trying to re-charge your account or something. Screw your decent credit limit and this card. Be safe.

The manager cannot do that and he would a fool to dare. The store manager only thought he was "right" so he could intimidate KorgunM into accepting delivery. A very used car salesman -like tactic on the manager part, if I may say so. Otherwise, attempting to re-charge him now would be criminal fraud.
Like I posted earlier, BB wasn't offering free delivery before the TV was damaged were they? No, in fact they was no delivery option to his house at all. So how come the manager was pushing free delivery on him after the TV was damaged?