The Official PS4 Thread

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HeXen

HeXen

Diamond Member
Dec 13, 2009
7,837
38
91
cmdrdredd said:
Honestly, it shouldn't matter. Just fix or replace it.

It shouldn't take 20 minutes on the phone talking to someone reading out of a book to finally get an RMA number. Especially when most of what is written in the book has nothing to do with the issue. I was reading a forum. Where someone had a system that wouldn't read a disk. They told the guy on the phone that he put in a PS4 game in the drive, Knack, and it would not read the disk. He also tried a Blu-Ray movie and the same thing. He specifically stated this to the person on the phone but that guy still said "does it read ps4 game disks?"
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It certainly matters to the company when they spend money to look at a system for people who didn't read the directions. If you make it that quick and easy to RMA, you would have thousands more systems pouring in for nothing.
 
J

JackBurton

Lifer
Jul 18, 2000
15,993
14
81
KaOTiK said:
It does, someone over in Neogaf confirmed it earlier in the week.



I have no issues with digital games (the size of my Steam account can attest to that).

My problem is 2 fold for digital games for consoles:

1. Price. When the digital copy is in most cases more expensive than the physical copy I can get, I have a big problem with that. Add in the fact I can recoup some of my money if I decide to trade/sell of a game. I don't trade/sell games often but sometimes I do. Good example is GTA 5. I got the game for cheap from a friend who didn't want it anymore, I played it some but really it was just GTA again and lost interest, well Best Buy had a promo going on if you traded it in in store you received $40 credit. I made money on that.

Sales have been getting better on the consoles, especially if you area PS+ member. Once the sales prices get down to good deal next to physical copy I am much more likely to purchase a digital copy instead. Also should be noted, now that Sony has allowed Amazon to make their own digital PSN store, the competition SHOULD hopefully start helping with pricing a lot more.

2. Trust. I'm not sure how much I can truly trust these platform holders in the long run. Who knows what policy change will happen in the future (or if they sell of the division). When the next gen comes out (PS5/X2) after a few years will they cut off legacy support for older consoles and not allow downloads of digital content anymore? I play my old games A LOT and am not keen on having stuff I paid for being taken away from me. At least with Steam I can back up all my downloads and have that safety net. With consoles, I am at their whim.
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I think everyone has their reasons for how they buy their games, but for me, I got tired of swapping game discs. I started downloading games on the PS3 and 360 and just found it to be a much better experience. Like I said, I just want to pick up a controller and start playing. I don't sell games, so resale value is not an issue for me. I would prefer to pick up the game cheaper on disc, but the convenience factor trumps the extra expense for me. And if I need the extra space, I can delete the games I don't normally play, or just upgrade to a larger drive.
 
sze5003

sze5003

Lifer
Aug 18, 2012
14,319
682
126
I just think Sony was not prepared for the event of any major returns and replacements. They went off the idea that less than 1% defective rate when it seems like it's a bit more than that.

Every company goes through the 20 questions we have all heard. That's basically to make sure users are not doing something dumb. I'm not sure if they take notes on it or not but some of the options they offer are to reset the system, reinstall the os, reboot of course. This takes time and installing the os may help for a bit but having to call and wait on the phone for an hour again because the problem happened again is quite annoying.
 
cmdrdredd

cmdrdredd

Lifer
Dec 12, 2001
27,052
357
126
HeXen said:
It certainly matters to the company when they spend money to look at a system for people who didn't read the directions. If you make it that quick and easy to RMA, you would have thousands more systems pouring in for nothing.
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That's why EVGA and other companies let you setup a single step process RMA online right? Cause they lose money. Serial number, name, address etc is all they need. You don't have to sit on the phone talking to some blockhead who doesn't know a thing.

Quit defending the dolts who decided you have to have some moron sitting on the phone telling you to put a disk in when the reason you called is because the blu-ray drive doesn't work. My system has been fine but I'd be right pissed off if I called about a broken Blu-Ray drive and have someone trying to troubleshoot it by restarting the system and the like instead of expediting the process of getting me a working console. Doubly pissed if after 30+ minutes on the phone they get my address wrong and then it takes a further 2+ weeks.

sze5003 said:
I just think Sony was not prepared for the event of any major returns and replacements. They went off the idea that less than 1% defective rate when it seems like it's a bit more than that.

Every company goes through the 20 questions we have all heard. That's basically to make sure users are not doing something dumb. I'm not sure if they take notes on it or not but some of the options they offer are to reset the system, reinstall the os, reboot of course. This takes time and installing the os may help for a bit but having to call and wait on the phone for an hour again because the problem happened again is quite annoying.
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Nope...I've done many RMA processes where all they need is my name, address, and the model and serial number of the product. Logitech, EVGA, Corsair, JBL, Onkyo, Sennheiser don't need me to sit on the phone troubleshooting. It's easier for them to just replace it. I've even done it entirely through email and have a RMA number in a couple hours sometimes.
 
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KaOTiK

KaOTiK

Lifer
Feb 5, 2001
10,877
8
81
sze5003 said:
I just think Sony was not prepared for the event of any major returns and replacements. They went off the idea that less than 1% defective rate when it seems like it's a bit more than that.
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I don't see how you can even come to this conclusion. 1% is still a lot of non working units when your number sold is in the millions. There hasn't been any kind of widespread problems outside of one batch of units they identified that were shipped to Amazon that had faulty/untested power supplies for the NA launch.
 
sze5003

sze5003

Lifer
Aug 18, 2012
14,319
682
126
KaOTiK said:
I don't see how you can even come to this conclusion. 1% is still a lot of non working units when your number sold is in the millions. There hasn't been any kind of widespread problems outside of one batch of units they identified that were shipped to Amazon that had faulty/untested power supplies for the NA launch.
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I was basing this off of the time I spent at the Sony boards reading the replacement thread. Then there are those that post with issues but have not contacted for help.

Seems like yea it's less than 1% but still my biggest gripe is how they are handling the RMA's.
 
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KaOTiK

KaOTiK

Lifer
Feb 5, 2001
10,877
8
81
sze5003 said:
Especially because they had the fifa bundle there. Lots more fifa fans in Europe ofcourse.
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They had a few bundles over there actually.

mmntech said:
Was reading this morning that it has already outsold the Wii U in the UK. While you shouldn't read too much into that, it's still not good news for Nintendo.
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Yup and Knack outsold Super Mario 3D World (though Knack was bundled with some PS4's and they count bundled titles as well).
 
mmntech

mmntech

Lifer
Sep 20, 2007
17,501
12
0
I'm starting to open up to the concept of the Wii U after playing PS4 games on my Vita. Problem is that most of the games it does have are derivative of a lot of stuff that appeared on the Wii. I'm not a Mario fan either. They really need to get a good, original Zelda adventure on there and open up the chest to other franchises that haven't been touched in a while. A modern Star Fox game in HD would be fantastic.
 
Anubis

Anubis

No Lifer
Aug 31, 2001
78,712
427
126
tbqhwy.com
Doppel said:
Okay, even though I normally say no to extended warranties I think it's playing with fire while doused in gas to not get an extended warranty on a launch console.

Mine was Amazon. Earlier in this thread we talked about Sony vs Squaretrade. It seems Sony warranty (I won't get the no-fault one) is the way to go because it's 3 full years. Any updates since then?

I guess I gotta plug the thing in first to buy warranty (it's still boxed up!), which means I can't really keep it closed until Xmas. I think there is only a 30 day window.
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pretty sure squaretrade is also 3 years and they are running a 40% off coupon right now

i used a 30% one and mine was under 60 with the extra coverage that covers me hitting it with a hammer
 
B

Bman123

Diamond Member
Nov 16, 2008
3,221
1
81
I'm surprised to hear about the slow ass wifi on the PS4. I have 50mbps connection and my PS3 is about 30 feet from the router in the same room (open basement) and I only pull around 10mbps on the PS3. Can't imagine getting half that speed with a PS4 that would suck
 
sze5003

sze5003

Lifer
Aug 18, 2012
14,319
682
126
Bman123 said:
I'm surprised to hear about the slow ass wifi on the PS4. I have 50mbps connection and my PS3 is about 30 feet from the router in the same room (open basement) and I only pull around 10mbps on the PS3. Can't imagine getting half that speed with a PS4 that would suck
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But most people do. There are a lot of threads over at Sony about this issue. My ps3, in the same room as the ps4 gets 100% signal while the ps4 gets 78%, sometimes 80%, other times 90. While the ps3 on wireless can pull 15-17Mb down, the ps4 only got about half that randomly each time.
 
purbeast0

purbeast0

No Lifer
Sep 13, 2001
53,638
6,522
126
this is why i ran cat5e through my house heh. i don't have to worry about wifi strengths or drop outs.
 
B

Bman123

Diamond Member
Nov 16, 2008
3,221
1
81
purbeast0 said:
this is why i ran cat5e through my house heh. i don't have to worry about wifi strengths or drop outs.
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I've been thinking about doing the same thing lately. Just frustrating that my laptop will pull 40-45mbps while the ps3 only gets 9-10 and they are next to each other
 
sze5003

sze5003

Lifer
Aug 18, 2012
14,319
682
126
I just used Powerline adapters. Work just as well if you are on the same breaker. Haven't had any issues since. It's ashame they could not put a better WiFi card in the ps4. It seems super sensitive to anything.
 
sze5003

sze5003

Lifer
Aug 18, 2012
14,319
682
126
Doppel said:
I swear that tech kind of sucked not long ago at all, at least at consumer prices. These are extremely well reviewed, though: http://www.amazon.com/TP-LINK-TL-PA4...erline+adapter
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I just got some from my local best buy, returned a 100 dollar router I initially bought to see if it was my n router. But that's a great price. I have the 200Mb netgear version. My total isp speed is around 28-30Mb down so they are fine.
 
S

smackababy

Lifer
Oct 30, 2008
27,024
79
86
cmdrdredd said:
Yep I did too. Except I ran cat 6. Not necessary sure but I had a good deal on a spool of it.
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If I ever have a house built or seriously remodeled, I am going to just go have Cat 6 run to every wall outlet and converge in a room to set up my server. No reason this isn't being done already. I might end up having two runs for an outward facing network and an internal network.
 
purbeast0

purbeast0

No Lifer
Sep 13, 2001
53,638
6,522
126
smackababy said:
If I ever have a house built or seriously remodeled, I am going to just go have Cat 6 run to every wall outlet and converge in a room to set up my server. No reason this isn't being done already. I might end up having two runs for an outward facing network and an internal network.
Click to expand...

that is pretty much what i did myself but with cat5e. wired to 4 bedrooms, the main living room (which has 4 outlets), and down to my theater. i just have a switch down in my theater though.
 
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