Tales from the retail world...

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minus1972

Platinum Member
Oct 4, 2000
2,245
0
0
That reminded me of another story...a manager I used to work with had a very short temper and once had a customer tell him that he would "see him in the parking lot after closing time."
 

crownjules

Diamond Member
Jul 7, 2005
4,858
0
76
Working as a cashier at a BJs store. Guy comes up with a truckload of crap, but most importantly a 40"+ plasma TV. I scan the barcode and notice that it only rings in at $699 and under a different brand. I know this is not right since I've been eyeing the TV and it was selling for $2500. So after a few minutes I get my supervisor to lookup the correct scan code. The guy pays the near $6 grand with credit card. Except it doesn't go through. He gets on the phone to his credit card company, muttering that he just got the limit upped to $16 grand. My shift ends and I leave.

Next day I come into work and I'm called up to the store manager's office. There I find out the guy had left soon after but before the store could identify that he had pulled the barcode off the product and put another one on. They praised me since the cashier's aren't trained to recognize prices when they ring up and gave me credit for stopping the theft of the item. I got a nice 10% of the value as a bonus, or $250. :)
 

kranky

Elite Member
Oct 9, 1999
21,019
156
106
Originally posted by: crownjules
Working as a cashier at a BJs store. Guy comes up with a truckload of crap, but most importantly a 40"+ plasma TV. I scan the barcode and notice that it only rings in at $699 and under a different brand. I know this is not right since I've been eyeing the TV and it was selling for $2500. So after a few minutes I get my supervisor to lookup the correct scan code. The guy pays the near $6 grand with credit card. Except it doesn't go through. He gets on the phone to his credit card company, muttering that he just got the limit upped to $16 grand. My shift ends and I leave.

Next day I come into work and I'm called up to the store manager's office. There I find out the guy had left soon after but before the store could identify that he had pulled the barcode off the product and put another one on. They praised me since the cashier's aren't trained to recognize prices when they ring up and gave me credit for stopping the theft of the item. I got a nice 10% of the value as a bonus, or $250. :)

Good for you - nice bonus!

I wonder when retailers will start to understand that this happens EVERY DAY. Funny that they put all their energy towards stopping shoplifters and these barcode swappers breeze right out the door.

An $8 shoplifted DVD = loss of $8
....but
A $800 LCD monitor that rings up at $300 because the barcode got switched = loss of $500. Not to mention the fact that if the cashier catches the attempted fraud, the perp can play stupid and simply continue with the transaction, then return it later for another attempt.
 

LeiZaK

Diamond Member
May 25, 2005
3,749
4
0
Originally posted by: fbrdphreak
Working for Best Buy in Greenville, NC (Read hickville), had a young girl (12-14) come into the store w/her parents (might've been grandparents, they were pretty old, but they were her legal guardians it seemed). Girl is wearing short, short white skirt & black revealing tanktop, both with Playboy logos all over them. They want to buy a Playboy mousepad.........at Best Buy.........'cuz the little girl loves Playboy and wants to be a bunny someday.........:shocked:

I wanted to slap both of those parents and then wrap the child in a rug or something to cover her the fvck up :disgust:

pics? :p
 

suse920

Diamond Member
Feb 7, 2005
6,889
0
0
Originally posted by: RegularK
One time, one of the pharmacists was trying to explain to this lady why her prescription was a certain price. The customer got really mad and said that we were charging her more because she was black, and she continued to call the pharmacist racist. She kept digging and digging at the the pharmacist until the she took out her wallet and showed the lady a picture of her son--whose father was black.

owned tot he extreme

 

BlueFlamme

Senior member
Nov 3, 2005
565
0
0
Working at a golf course on a military base I goofed off a lot and practiced putting in the pro shop. One day this older man comes in looking to purchase some golf balls. There is a girl in her early twenties working the register and he notices that there are two sets of balls on the counter that both have pink on them and he inquires about them (one set is all pink and the other is white with pink ribbons on them). The girl at the register informs him that they are for breast cancer awareness.

He replies "Well I'm all for breasts! Get me a dozen of each!"
 

Safeway

Lifer
Jun 22, 2004
12,075
11
81
I've never worked in retail, luckily.

My sister has, and at one point, 60% of the store's employees left and went to another store in the same mall. That includes everything from upper management and supervisors, to cashiers.

Sucks to be them.
 

Viperoni

Lifer
Jan 4, 2000
11,084
1
71
At my work, we had boxing day doorcrashers.

Gotta love the people that come in a week after the doorcrashers expire and want the product for that price.
 

aidanjm

Lifer
Aug 9, 2004
12,411
2
0
Originally posted by: DnetMHZ
When I was a teenager I worked at an Acme store and I had an old lady sh!t at my register.. literally sh!t on the floor.

what, she just squat down on the floor and took a dump? Or she wasn't wearing any underwear? :confused: What did she say? Did she apologize? Was she demented?

 

LeiZaK

Diamond Member
May 25, 2005
3,749
4
0
whew... nearly 2 days reading this thread. Almost as good as the "what's the WORST thing you've ever done?" thread.
 

Cheezeit

Diamond Member
Apr 21, 2005
3,298
0
76
just read this page, this thread is awesome! Gonna look at the other ones when I have time...
 

imported_electron

Senior member
Nov 6, 2005
427
0
0
Originally posted by: MaverickBP
I, like 95% of everyone else on here, has worked in retail at one time in my life. With that comes stories to last a lifetime. Here's one of my favorites...

Had a lady and her daughter come into the store and want a shower radio/cd player. I said sure and took them to our selection. I explained the differences and explained which ones take which batteries. Then came the question I should've seen coming...

"Do you have any that just plug in via ac adapter?"...

She was dead serious and i just stared at her and her daughter with amazement...explained to them the basics of electricity...said a little prayer for them...and walked away lol.


Share your for whichever side of the situation you were on...

You explained the basics of electricity to them? That's rich. You don't even know the basics yourself it seems. An AC adapter plugging into a radio in the shower is perfectly safe. Now I would go into the why's and wherefores but since you're so smart I'll let you explain the basics to me instead. I'd love to hear it. I didn't read the whole thread but I'm sure someone already has pwned your pompous ass already so I won't bother besides I'm pressed for time right now, maybe later.
 

Accipiter22

Banned
Feb 11, 2005
7,942
2
0
Originally posted by: Phoenix15
Originally posted by: DnetMHZ
When I was a teenager I worked at an Acme store and I had an old lady sh!t at my register.. literally sh!t on the floor.


I worked at a Wal Mart during college. I was walking out of the bathrooms in the back of the store when this HAAWWWWWWTTTT cashier came walking up rapidly towards the bathroom. I always flirted with her and was about to start some game when RECCCHHHHHHHHHHHHHHHHHHHHHHH she PUKED all over the floor and the front of the milk cooler. She had a stomach virus and the asshole manager wouldn't ler her leave. She was SO embarrased. It all worked out in the end as we got married Sept 18th last year. :thumbsup:



awwwwwwwwwwwwww
 

Accipiter22

Banned
Feb 11, 2005
7,942
2
0
Originally posted by: Phoenix15
Originally posted by: DnetMHZ
When I was a teenager I worked at an Acme store and I had an old lady sh!t at my register.. literally sh!t on the floor.


I worked at a Wal Mart during college. I was walking out of the bathrooms in the back of the store when this HAAWWWWWWTTTT cashier came walking up rapidly towards the bathroom. I always flirted with her and was about to start some game when RECCCHHHHHHHHHHHHHHHHHHHHHHH she PUKED all over the floor and the front of the milk cooler. She had a stomach virus and the asshole manager wouldn't ler her leave. She was SO embarrased. It all worked out in the end as we got married Sept 18th last year. :thumbsup:



awwwwwwwwwwwwww
 

Rill22

Senior member
Oct 5, 2005
624
0
71
I used to lifeguard at a YMCA when I was 16 or 17 during the morning shift, and a few mornings a week around 6:00 or 7:00, this little tiny old woman would come in to use the whirlpool. Well, she would turn on the jets, and *use* the jets. And I mean like turn around, face them, and have at it. And she would do it literally 3-4 times a week, with me standing there like 15 feet away from her. She wouldn't do it if her husband got in the spa with her, but if she was alone, you could be looking her right in the eye and she would continue on. Her English wasn't very good, and besides, I wasn't quite sure how to approach the situation, so every time she got in, I would go to the pump room and shut off the jets, at which point she would promptly get out and leave.

There was another incident of the same ilk, except it was a guy that did it. He got in the whirlpool and turned around to use the jets, except he was violently more vocal (you know indoor pools ... they echo like nothing else). It was so extreme that we had to call down the building manager to come excuse him from the facility.
 
Dec 16, 2005
131
0
0
In college I worked at Lowe's outdoor lawn and garden for a summer. Here are a few of my stories.

-I would get all kinds of crazy returns. Dead spring plants that we stopped selling months before were the norm. One time I was shocked that the return desk allowed somebody to return empty cans of bug spray. There wasn't a drop of spray in the can.

-A guy told me that he had a one ton pickup truck and wanted to know how much weight of 50 pound bags of stone he could put in it. He stressed that didn?t want to know how many bags, just how much weight. I told him one ton and he was like ohhhhhhhh that?s what it means.

-I had a customer ask me if he could get a discount on an apple tree that had a cracked plastic pot. I explained to the man that when he gets the tree home he will dig a hole and remove the tree from the pot. The pot is completely useless. He went to my manager and she actually gave him a 75% discount just to "keep him happy"

-Our policy with mulch was that if the bag was ripped and any amount of mulch was missing, it would be 50% off. I can't tell you how many people I watched rip open the bags and ask for the discount.

-I guy driving an economy car bought 50 bags of mulch and 10 bags of top soil. I put them in his car until I noticed that the fenders were getting a little low to the tires. I stopped, told the guy I wouldn't load any more, wrote on his receipt that I only loaded x number of bags, informed the manager of my decision, etc. The guy said he didn't live far and that he would finish loading himself. As he left the parking lot smoke poured from his wheel wells. He had told me where he lived but I never heard of it. Later I looked on Mapquest. He lived an hour away.

-I was using the fork lift to place a pallet of pavers on the bottom of the rack. The pallet fit in the hole with less than a half inch top and bottom. Because of this there was no way to remove the shrink wrap after it was places, so you had to do it beforehand. So I am slowly maneuvering the pallet concentrating on not to hit the ground or the shelf above. All of a I see a woman's head under my front tire. She was on her hands and knees looking at the pavers. I slammed on the breaks causing my pavers to fall off the pallet creating a huge mess. After calling her a %&# idiot she told me she was sorry and that she didn't see me. I was on a big fork lift that was going beep beep beep.

-Remembered another one. I was working the restocking shift one night. It was about 2 ½ hours after close when I noticed a woman with a cart full of stuff walking around the ungated parking lot area where we had overflow merchandise. She asked if she could take the stuff home and come back in the morning to pay for it.
 
Dec 16, 2005
131
0
0
-Lowe?s has it setup for most plants that they don?t pay the nursery for them until a customer buys it. So for most of the stuff you we just didn?t care what happened to them. One day I moved a dumpster over to the vegetable tables and started tossing out most of the plants. Granted this is early fall. A woman comes over absolutely furious that I would be wasting these plants. I laughed and continued working. Ten minutes later she comes back with a couple of friends and they all start hounding me because I am killing the plants and somebody would have bought them. I told the woman that these particular plants only grown once. They have already produced the vegetables. They will not produce any more. She asked how I know they already produced. I told her because we have eaten the tomatoes and peppers from them already.
 

TitanDiddly

Guest
Dec 8, 2003
12,696
1
0
Originally posted by: electron
Originally posted by: MaverickBP
I, like 95% of everyone else on here, has worked in retail at one time in my life. With that comes stories to last a lifetime. Here's one of my favorites...

Had a lady and her daughter come into the store and want a shower radio/cd player. I said sure and took them to our selection. I explained the differences and explained which ones take which batteries. Then came the question I should've seen coming...

"Do you have any that just plug in via ac adapter?"...

She was dead serious and i just stared at her and her daughter with amazement...explained to them the basics of electricity...said a little prayer for them...and walked away lol.


Share your for whichever side of the situation you were on...

You explained the basics of electricity to them? That's rich. You don't even know the basics yourself it seems. An AC adapter plugging into a radio in the shower is perfectly safe. Now I would go into the why's and wherefores but since you're so smart I'll let you explain the basics to me instead. I'd love to hear it. I didn't read the whole thread but I'm sure someone already has pwned your pompous ass already so I won't bother besides I'm pressed for time right now, maybe later.

I call shens.
 

Queasy

Moderator<br>Console Gaming
Aug 24, 2001
31,796
2
0
Pretty much all of my retail adventures came while working in the lumber department at Lowe's.

- Had a lady and her husband come in looking for the absolute perfect 2x4s for practically free. I showed her a stack of our cheapest 2x4s and stood there for several minutes helping them find 20-odd 2x4s with no imperfections. She was obviously unhappy. I showed them our more expensive 2x4s (really just pressure treated) and they repeated this and were still unhappy. Then she demanded that I get a forklift and pull down another stack of wood from our shelves. I explained to her that I couldn't because the current holds at ground level were 3/4 full and I wouldn't be able to put any wood I brought down back up for safety reason. Off to the manager she goes with her husband in tow. Manager was fine with the way I handled it though.

- Had a contractor come in with a helper to get some lumber and I went around helping him. We start loading up some 4x4s. We weren't working to well together (I had a case of butterfingers that day for some reason) and he told me he didn't need my help. So, I went off to help other customers. I then helped check them out and idly chatted with the cashier while the contractor and his helper loaded up his truck. Contractor finishes loading up his truck and then goes to my manager to complain that I wouldn't help him. Oy! Manager understood though fortunately.

- Had a fellow employee go back into the employee lounge to watch a training video. He fell asleep watching the video and was missing from the floor for almost two hours. Amazingly, he didn't get fired.

- Had a bomb threat called in. Managers asked the employees to look for the bomb while they stood outside. :confused:
 

VanTheMan

Golden Member
Apr 23, 2000
1,060
1
0
The management at the Home Depot I worked at were all pushovers. The plant return policy was especially stupid. The policy is that if a plant (tree, flower, shrub, vegetable, etc.) dies, it can be returned for a year. I can't tell you how many people brought annual flowers and dead plants from their gardens back and actually got exchanges and store credit for them because of the management.

One lady came back with a tree she had bought something like 8 months before. She openly admitted planting it in the type of soil that was bad for that particular tree. She had talked to the manager and we didn't have the same tree stocked, but he was sending a driver from our store to pick a tree up from another store 4 hours away. Several hours later, she comes back with her redneck, Bubba-looking son. They both got super pissed and started yelling when I told them we didn't have the tree yet. They hung around until the tree got there and actually expected me to help them load it in their truck. I told them to load it themselves.

There were shoplifters sometimes too, but I would absolutely never go after a thief stealing from Home Depot unless he was endangering another person somehow. There is absolutely no reason to risk your personal safety for some merchandise that really doesn't mean squat to the store.
 

VanTheMan

Golden Member
Apr 23, 2000
1,060
1
0
Originally posted by: Phoenix15
Originally posted by: DnetMHZ
When I was a teenager I worked at an Acme store and I had an old lady sh!t at my register.. literally sh!t on the floor.


I worked at a Wal Mart during college. I was walking out of the bathrooms in the back of the store when this HAAWWWWWWTTTT cashier came walking up rapidly towards the bathroom. I always flirted with her and was about to start some game when RECCCHHHHHHHHHHHHHHHHHHHHHHH she PUKED all over the floor and the front of the milk cooler. She had a stomach virus and the asshole manager wouldn't ler her leave. She was SO embarrased. It all worked out in the end as we got married Sept 18th last year. :thumbsup:

Aww, how sweet! Pics?