Been in retail for a bit over a year now, but the stories are sooo numerous, especially from working at Best Buy for a year. First story is from Sam's Club as a cashier.
It was a Sunday, pretty busy, but average day. The big rule at Sam's is the "always transfer" from one cart to another, while scannin, to check for shrink. One lady came to me with a flat cart with 9 bags of cat and dog food. It was in three stacks of 3 each. When I went to go move one, she started telling me that she was in a rush, I should'nt move it, etc. So I step around her and lift the first bag off each pile and find about 4 or 5 DVDs in between the bags, totalling about 40-50 DVDs. I asked her, "Oh, you want me to ring these up to?" with a smirk. I could see that she was furious with me, but she bought everything and I saw her walk straight over to returns, where she then denied that she hid them. She said she "accidently" bought 40 DVDs. They arrested her, I laughed, good times.
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This one is from Best Buy doing Computer Sales. One day, a monday I believe, a woman comes in and after I contact her, she explains she wants a laptop, I start the usual routine, finding the right one for her, blah blah blah, and finally I have almost made the sale. She is actually getting everything, tons of accesories, Service Plan, Geek Squad In-Home Service, etc. A $1200 laptop with $2000 in accesories. The minute I tell her I am going to get the laptop for her so she can pay, (note this is after talking to her for 1.5 hours) she whips out an Office Depot ad and asks if she can get this 10% off deal. I said, "Sure, we can match any competitor's coupon." She then says, "Competitor? I thought this was Office Depot?!"
Turns out she did think she was in Office Depot the whole time. (They had just opened one in the same strip mall a week earlier, I guess she was going there for the opening sale. When she realized her mistake, she said sorry, left the cart, and walked out. Never saw her again. It didn't really bother me, I didn't get commision anyways.
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Last story for tonight. This one at Best Buy as a Geek Squad Agent. It was a normal Saturday, I believe. I saw a guy walking up to the counter with his PC, so I went over and greeted him. I soon learned that he wanted us to clean off his PC of any spyware/adware, viruses, etc. I wanted to make sure his machine would boot, so I propped it up right behind the counter and plugged it in. Now note at this time, a lot of people are out walking around, talking the techs, etc. While the computer was booting, which took a few minutes, I was starting/stopping scans on other computers on the bench, and when I notice his machine is booted up, I look up at his desktop to see a rather hot chick getting double-teamed by two guys in a backyard. My hand screamed for the power button and the monitor was blank. Normally I wouldn't have cared, a lot of guys (and girls) have pr0n on their computers, but with kids and families around, ah you get it.
I took the computer into the back and changed the wallpaper, then went back to talk to the guy. I asked him why he didn't say anything and he explained that he "didn't think it was important." That was a good laugh.
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Okay, last one. One day I got a woman who wanted some data backed up. I told her we would be happy to do that, and told he to bring in her computer whenever she wanted it done. She said it was in her car, so she went out and came back with a 17" Dell monitor. This is what happens next:
Me: Well, you didn't need to bring the monitor, we have them here.
Her: I brought the computer, that what this is.
Me: No, that just displays the imformation, like a TV. All your data is on another peice of hardware called a PC. (Point to the 20 towers sitting on the bench.)
Her: No, my information is in here! :
oints to monitor:: I've seen it!
I excused myself, then laughed till I cried in the breakroom for a few minutes, then finally got her set up with In-Home Geek Squad after convincing her she doesn't know squat about computers.
			
			It was a Sunday, pretty busy, but average day. The big rule at Sam's is the "always transfer" from one cart to another, while scannin, to check for shrink. One lady came to me with a flat cart with 9 bags of cat and dog food. It was in three stacks of 3 each. When I went to go move one, she started telling me that she was in a rush, I should'nt move it, etc. So I step around her and lift the first bag off each pile and find about 4 or 5 DVDs in between the bags, totalling about 40-50 DVDs. I asked her, "Oh, you want me to ring these up to?" with a smirk. I could see that she was furious with me, but she bought everything and I saw her walk straight over to returns, where she then denied that she hid them. She said she "accidently" bought 40 DVDs. They arrested her, I laughed, good times.
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This one is from Best Buy doing Computer Sales. One day, a monday I believe, a woman comes in and after I contact her, she explains she wants a laptop, I start the usual routine, finding the right one for her, blah blah blah, and finally I have almost made the sale. She is actually getting everything, tons of accesories, Service Plan, Geek Squad In-Home Service, etc. A $1200 laptop with $2000 in accesories. The minute I tell her I am going to get the laptop for her so she can pay, (note this is after talking to her for 1.5 hours) she whips out an Office Depot ad and asks if she can get this 10% off deal. I said, "Sure, we can match any competitor's coupon." She then says, "Competitor? I thought this was Office Depot?!"
Turns out she did think she was in Office Depot the whole time. (They had just opened one in the same strip mall a week earlier, I guess she was going there for the opening sale. When she realized her mistake, she said sorry, left the cart, and walked out. Never saw her again. It didn't really bother me, I didn't get commision anyways.
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Last story for tonight. This one at Best Buy as a Geek Squad Agent. It was a normal Saturday, I believe. I saw a guy walking up to the counter with his PC, so I went over and greeted him. I soon learned that he wanted us to clean off his PC of any spyware/adware, viruses, etc. I wanted to make sure his machine would boot, so I propped it up right behind the counter and plugged it in. Now note at this time, a lot of people are out walking around, talking the techs, etc. While the computer was booting, which took a few minutes, I was starting/stopping scans on other computers on the bench, and when I notice his machine is booted up, I look up at his desktop to see a rather hot chick getting double-teamed by two guys in a backyard. My hand screamed for the power button and the monitor was blank. Normally I wouldn't have cared, a lot of guys (and girls) have pr0n on their computers, but with kids and families around, ah you get it.
I took the computer into the back and changed the wallpaper, then went back to talk to the guy. I asked him why he didn't say anything and he explained that he "didn't think it was important." That was a good laugh.
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Okay, last one. One day I got a woman who wanted some data backed up. I told her we would be happy to do that, and told he to bring in her computer whenever she wanted it done. She said it was in her car, so she went out and came back with a 17" Dell monitor. This is what happens next:
Me: Well, you didn't need to bring the monitor, we have them here.
Her: I brought the computer, that what this is.
Me: No, that just displays the imformation, like a TV. All your data is on another peice of hardware called a PC. (Point to the 20 towers sitting on the bench.)
Her: No, my information is in here! :
I excused myself, then laughed till I cried in the breakroom for a few minutes, then finally got her set up with In-Home Geek Squad after convincing her she doesn't know squat about computers.
				
		
			