biodoc
Diamond Member
1) check all cable connections for tightness--a little bit more than finger tight.
2) if you use a splitter, try removing it to see if that helps. (I've had a splitter fail once--took days to find.)
A couple of years ago, Comcast told me the same thing. I made an agreement with them--the technician would check the line at the wall in my apartment. If the signal was good, I would pay for the visit. It turned out they had a corroded connection in the telephone closet.
An angle to use when talking to them--always emphasize the loss of the phone. There are federal laws about the reliability of phone service that makes cable companies nervous.
Good advice RT. 🙂 I'll pick up an spare splitter at Radio Shack next time I'm there.