• We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.

Seagate Warr.=Lies, lies & more lies

W

WillyBigg

Junior Member
I purchased a Seagate ATA 100 250 gig harddrive NEW 3 months ago, 2 weeks ago it came up with a bad block that could not be corrected. I called Seagate then & finally after some heated moments they said they would be shipping my replacement within 48hrs. I called today to verify, & they said no 250 gig in stock so will have to wait until then to ship. They will not send a new drive but a refurbished. I am waiting on a return call from Sandra D, but if they do not ship me a NEW replacement by Monday of next week, I will be calling my lawyer.
I will keep you posted. Thanks for reading
 
You do NOT own a new drive. You own a 3 month old used drive.

A new drive could be replaced with a new drive from the folks who sold it to you. However, for good reasons, that's limited to 30 days.

If they don't have stock on your size drive, ask for the next step up. Their loss is your gain.
 
Most companies will not send you a "New" drive. What they will send you is a comparable drive that has passed factory quality testing. Although I wouldn't wait for them to have it in stock, that's crap, tell them that no where in the warranty does it say you will have to wait an indeterminate amount of time for a replacement. They should send you a slightly better hard drive.
 
Seagate may replace a product with a product that was previously used, repaired and tested to meet Seagate specifications.
Click to expand...


Read your warranty, they are not obliged, nor required by law, to replace your drive with a brand new one. It is warrantied against defects, and they will replace it with a functional drive. The warranty will still be there, so if the replacement fails, you get another, and so on. Feel free to call your lawyer, make sure you tell him to charge you extra for being such an ass.
 
Wow, your going to be calling a lawyer that will bill out at a couple hundred bucks to complain about a *USED* hard drive with a current value of less than $200 dollars and with company practices that are industry wide and fully comply with their warranty policies and procedures.

Dell won't send new laptops, video card companies usually don't send new video cards, NO hdd manufacturer sends new HDDs, most consumer product companies send you a refurbished part because what you are sending them is USED.



You have a lawyer, you are so dang smart. Get a clue sparky.

 
Have not read their fine print yet, but I would think they would be happy to replace it with NEW since we are talking about a 5 YEAR War. & its only 3 months, maybe 40 hours run time. A refurb for using like 5% of my Warr, does not seem right!! They will not approve a next step up. Also NO reason given why they did not inform me of not being able to ship 2 weeks ago. I have NO doubt they would have Never got in touch. And don't any of these people speak CLEAR English? They all sound like they got marbles in their mouth.
 
Originally posted by: DaiShan
Although I wouldn't wait for them to have it in stock, that's crap, tell them that no where in the warranty does it say you will have to wait an indeterminate amount of time for a replacement.
Click to expand...

while I agree that is crap, has anyone actually read through the warranty terms to see if seagate can postpone a warranty request? I used to love maxtor's warranty, I would send back an old 1-3GB drive and back would come a 10GB drive, cross-shipped.

 
Originally posted by: WillyBigg
Have not read their fine print yet, but I would think they would be happy to replace it with NEW since we are talking about a 5 YEAR War. & its only 3 months, maybe 40 hours run time. A refurb for using like 5% of my Warr, does not seem right!! They will not approve a next step up. Also NO reason given why they did not inform me of not being able to ship 2 weeks ago. I have NO doubt they would have Never got in touch. And don't any of these people speak CLEAR English? They all sound like they got marbles in their mouth.
Click to expand...

Not all companies are going to polish your knob every time you beg for it. Yeah, they should have called, but they didn't. It isn't a legal offense. Don't puff your chest on the intarweb to look big while calling your lawyer.

Complaining about how they talk is a new one too. Having worked there before, I can assure you, they don't run around with marbles in their mouth.
 
Originally posted by: LegendKiller
Wow, your going to be calling a lawyer that will bill out at a couple hundred bucks to complain about a *USED* hard drive with a current value of less than $200 dollars and with company practices that are industry wide and fully comply with their warranty policies and procedures.
Click to expand...

$200? More like $80!

OP, your expectations are unreasonable and absurd.
 
Originally posted by: mugs
Originally posted by: LegendKiller
Wow, your going to be calling a lawyer that will bill out at a couple hundred bucks to complain about a *USED* hard drive with a current value of less than $200 dollars and with company practices that are industry wide and fully comply with their warranty policies and procedures.
Click to expand...

$200? More like $80!

OP, your expectations are unreasonable and absurd.
Click to expand...

I did say less than $200, while his lawyer will be $200+. But I do agree with you.

 
And to the negative remarks. You all will be moaning just as much when it happens to YOU. And if you have not dealt with warranty support. you can keep your opinions, Thankyou
 
Seagate is the smoothest replacement process I've ever had.

My 400 gig died, went online filled out a form, got my new drive in under 2 weeks.

 
Bwahahahahahahahahahahahahahahahahahahahaha
*GASP*
Bwahahahahahahahahahahahahahahahahahahahaha
:laugh::laugh::laugh::laugh::laugh::laugh::laugh::laugh:

EDIT

Had to add more smileys

:laugh::laugh::laugh::laugh::laugh::laugh::laugh::laugh::laugh::laugh::laugh::laugh::laugh::laugh::laugh::laugh::laugh::laugh::laugh::laugh::laugh:
 
Originally posted by: WillyBigg
And to the negative remarks. You all will be moaning just as much when it happens to YOU. And if you have not dealt with warranty support. you can keep your opinions, Thankyou
Click to expand...


I had a 15k scsi drive go out on me, I had a x-shipped drive in 2 days.

Had a 250gb 7.2k go out on me, shipped in under a week.

So yeah, you can take your nasty attitude and call your lawyer with it. I am sure he will enjoy the free business since your going to lose anyway.
 
Originally posted by: WillyBigg
And to the negative remarks. You all will be moaning just as much when it happens to YOU. And if you have not dealt with warranty support. you can keep your opinions, Thankyou
Click to expand...
I've dealt with warranty support.
My expectations were reasonable.
Their expectations were reasonable.
We got along fine.
I win.
 
Originally posted by: WillyBigg
And to the negative remarks. You all will be moaning just as much when it happens to YOU. And if you have not dealt with warranty support. you can keep your opinions, Thankyou
Click to expand...

I have had it happen to me. More times then you can guess. 95% of the time i have received a refurbished drive back. why the fvck should you get a new one? you sent them a used drive.

though every time i have done it i received a bigger drive then i sent them. but you wont. they have marked it in your file that you are a clueless dickwad. so you will get a ****** one that was refurbished by "Fred the alcoholic" on a Friday evening.
 
Originally posted by: shortylickens
Originally posted by: WillyBigg
And to the negative remarks. You all will be moaning just as much when it happens to YOU. And if you have not dealt with warranty support. you can keep your opinions, Thankyou
Click to expand...
I've dealt with warranty support.
My expectations were reasonable.
Their expectations were reasonable.
We got along fine.
I win.
Click to expand...

:thumbsup:

I've RMAed several drives to different companies and I've never been disappointed.
 
Originally posted by: WillyBigg
I purchased a Seagate ATA 100 250 gig harddrive NEW 3 months ago, 2 weeks ago it came up with a bad block that could not be corrected. I called Seagate then & finally after some heated moments they said they would be shipping my replacement within 48hrs. I called today to verify, & they said no 250 gig in stock so will have to wait until then to ship. They will not send a new drive but a refurbished. I am waiting on a return call from Sandra D, but if they do not ship me a NEW replacement by Monday of next week, I will be calling my lawyer.
I will keep you posted. Thanks for reading
Click to expand...



LOL the price you will have to pay a bottom feeding lawyer to sue would cost 10X what you paid for the drive.

😀

Ausm
 
Originally posted by: waggy
Originally posted by: WillyBigg
And to the negative remarks. You all will be moaning just as much when it happens to YOU. And if you have not dealt with warranty support. you can keep your opinions, Thankyou
Click to expand...

I have had it happen to me. More times then you can guess. 95% of the time i have received a refurbished drive back. why the fvck should you get a new one? you sent them a used drive.

though every time i have done it i received a bigger drive then i sent them. but you wont. they have marked it in your file that you are a clueless dickwad. so you will get a ****** one that was refurbished by "Fred the alcoholic" on a Friday evening.
Click to expand...

You should usually get a new one.

Guess what though? It's out of stock, so they wait for a new shipment. You can ask for a bump up in model # maybe.

I had a 7200.8 that faile dand I requested a 7200.9 to replace (same size), but they were out of stock. I ended up waiting an extra 5 - 6 days, but I got a better drive =). Too bad they refused to get me a 7200.10. I'll try that next time my drive "fails."

They have replaced my drive twice already..

Usually I just tell tech support that the drive failed and there are no questions. The one time Dell tried to guide me through by telling me to do the dumbest things in the world, I yelled and said "I work IT damnit, don't tell me I don't know what a failed hard drive is like," and he quickly shut up and agreed to ship me a brand new one.

Maybe ur just plain unlucky.
 
Originally posted by: DLeRium
Originally posted by: waggy
Originally posted by: WillyBigg
And to the negative remarks. You all will be moaning just as much when it happens to YOU. And if you have not dealt with warranty support. you can keep your opinions, Thankyou
Click to expand...

I have had it happen to me. More times then you can guess. 95% of the time i have received a refurbished drive back. why the fvck should you get a new one? you sent them a used drive.

though every time i have done it i received a bigger drive then i sent them. but you wont. they have marked it in your file that you are a clueless dickwad. so you will get a ****** one that was refurbished by "Fred the alcoholic" on a Friday evening.
Click to expand...

You should usually get a new one.

Guess what though? It's out of stock, so they wait for a new shipment. You can ask for a bump up in model # maybe.

I had a 7200.8 that faile dand I requested a 7200.9 to replace (same size), but they were out of stock. I ended up waiting an extra 5 - 6 days, but I got a better drive =). Too bad they refused to get me a 7200.10. I'll try that next time my drive "fails."

They have replaced my drive twice already..

Usually I just tell tech support that the drive failed and there are no questions. The one time Dell tried to guide me through by telling me to do the dumbest things in the world, I yelled and said "I work IT damnit, don't tell me I don't know what a failed hard drive is like," and he quickly shut up and agreed to ship me a brand new one.

Maybe ur just plain unlucky.
Click to expand...

you are sending back USED drives and getting NEW ones? SHENS! sure it might happen sometimes but very rarlly
 
Originally posted by: WillyBigg
And to the negative remarks. You all will be moaning just as much when it happens to YOU. And if you have not dealt with warranty support. you can keep your opinions, Thankyou
Click to expand...

LOL!!!! What a n00b.

Logitech, Microsoft, Intel and AMD generally provide new products for warranty replacements. But most other computer manufacturers provide refurbs for RMAs.
 
You must log in or register to reply here.

TRENDING THREADS

Back
Top