Seagate Warr.=Lies, lies & more lies

[WillyBigg]

I purchased a Seagate ATA 100 250 gig harddrive NEW 3 months ago, 2 weeks ago it came up with a bad block that could not be corrected. I called Seagate then & finally after some heated moments they said they would be shipping my replacement within 48hrs. I called today to verify, & they said no 250 gig in stock so will have to wait until then to ship. They will not send a new drive but a refurbished. I am waiting on a return call from Sandra D, but if they do not ship me a NEW replacement by Monday of next week, I will be calling my lawyer.
I will keep you posted. Thanks for reading

 

[Phoenix86]

You do NOT own a new drive. You own a 3 month old used drive.

A new drive could be replaced with a new drive from the folks who sold it to you. However, for good reasons, that's limited to 30 days.

If they don't have stock on your size drive, ask for the next step up. Their loss is your gain.

 

[DaiShan]

Most companies will not send you a "New" drive. What they will send you is a comparable drive that has passed factory quality testing. Although I wouldn't wait for them to have it in stock, that's crap, tell them that no where in the warranty does it say you will have to wait an indeterminate amount of time for a replacement. They should send you a slightly better hard drive.

 

[Sphexi]

Seagate may replace a product with a product that was previously used, repaired and tested to meet Seagate specifications.

Read your warranty, they are not obliged, nor required by law, to replace your drive with a brand new one. It is warrantied against defects, and they will replace it with a functional drive. The warranty will still be there, so if the replacement fails, you get another, and so on. Feel free to call your lawyer, make sure you tell him to charge you extra for being such an ass.

 

[LegendKiller]

Wow, your going to be calling a lawyer that will bill out at a couple hundred bucks to complain about a *USED* hard drive with a current value of less than $200 dollars and with company practices that are industry wide and fully comply with their warranty policies and procedures.

Dell won't send new laptops, video card companies usually don't send new video cards, NO hdd manufacturer sends new HDDs, most consumer product companies send you a refurbished part because what you are sending them is USED.



You have a lawyer, you are so dang smart. Get a clue sparky.

 

[theNEOone]

yes, call your lawyer about the monsters over at seagate.

hard drive fraud! :roll:


=|

 

[WillyBigg]

Have not read their fine print yet, but I would think they would be happy to replace it with NEW since we are talking about a 5 YEAR War. & its only 3 months, maybe 40 hours run time. A refurb for using like 5% of my Warr, does not seem right!! They will not approve a next step up. Also NO reason given why they did not inform me of not being able to ship 2 weeks ago. I have NO doubt they would have Never got in touch. And don't any of these people speak CLEAR English? They all sound like they got marbles in their mouth.

 

[imported_LoKe]

Their lawyers will rip yours apart if you took it that far and didn't settle out of court.

 

[randomlinh]

Originally posted by: DaiShan
Although I wouldn't wait for them to have it in stock, that's crap, tell them that no where in the warranty does it say you will have to wait an indeterminate amount of time for a replacement.

while I agree that is crap, has anyone actually read through the warranty terms to see if seagate can postpone a warranty request? I used to love maxtor's warranty, I would send back an old 1-3GB drive and back would come a 10GB drive, cross-shipped.

 

[LegendKiller]

Originally posted by: WillyBigg
Have not read their fine print yet, but I would think they would be happy to replace it with NEW since we are talking about a 5 YEAR War. & its only 3 months, maybe 40 hours run time. A refurb for using like 5% of my Warr, does not seem right!! They will not approve a next step up. Also NO reason given why they did not inform me of not being able to ship 2 weeks ago. I have NO doubt they would have Never got in touch. And don't any of these people speak CLEAR English? They all sound like they got marbles in their mouth.

Not all companies are going to polish your knob every time you beg for it. Yeah, they should have called, but they didn't. It isn't a legal offense. Don't puff your chest on the intarweb to look big while calling your lawyer.

Complaining about how they talk is a new one too. Having worked there before, I can assure you, they don't run around with marbles in their mouth.

 

[mugs]

Originally posted by: LegendKiller
Wow, your going to be calling a lawyer that will bill out at a couple hundred bucks to complain about a *USED* hard drive with a current value of less than $200 dollars and with company practices that are industry wide and fully comply with their warranty policies and procedures.

$200? More like $80!

OP, your expectations are unreasonable and absurd.

 

[LegendKiller]

Originally posted by: mugs

Originally posted by: LegendKiller
Wow, your going to be calling a lawyer that will bill out at a couple hundred bucks to complain about a *USED* hard drive with a current value of less than $200 dollars and with company practices that are industry wide and fully comply with their warranty policies and procedures.

$200? More like $80!

OP, your expectations are unreasonable and absurd.

I did say less than $200, while his lawyer will be $200+. But I do agree with you.

 

[jdini76]

Sandra D? are you serious?

 

[WillyBigg]

And to the negative remarks. You all will be moaning just as much when it happens to YOU. And if you have not dealt with warranty support. you can keep your opinions, Thankyou

 

[aircooled]

Seagate is the smoothest replacement process I've ever had.

My 400 gig died, went online filled out a form, got my new drive in under 2 weeks.

 

[fbrdphreak]

Bwahahahahahahahahahahahahahahahahahahahaha
*GASP*
Bwahahahahahahahahahahahahahahahahahahahaha
:laugh::laugh::laugh::laugh::laugh::laugh::laugh::laugh:

EDIT

Had to add more smileys

:laugh::laugh::laugh::laugh::laugh::laugh::laugh::laugh::laugh::laugh::laugh::laugh::laugh::laugh::laugh::laugh::laugh::laugh::laugh::laugh::laugh:

 

[LegendKiller]

Originally posted by: WillyBigg
And to the negative remarks. You all will be moaning just as much when it happens to YOU. And if you have not dealt with warranty support. you can keep your opinions, Thankyou

I had a 15k scsi drive go out on me, I had a x-shipped drive in 2 days.

Had a 250gb 7.2k go out on me, shipped in under a week.

So yeah, you can take your nasty attitude and call your lawyer with it. I am sure he will enjoy the free business since your going to lose anyway.

 

[shortylickens]

Originally posted by: WillyBigg
And to the negative remarks. You all will be moaning just as much when it happens to YOU. And if you have not dealt with warranty support. you can keep your opinions, Thankyou

I've dealt with warranty support.
My expectations were reasonable.
Their expectations were reasonable.
We got along fine.
I win.

 

[Thraxen]

Refurbs suck. That is all.

 

[waggy]

Originally posted by: WillyBigg
And to the negative remarks. You all will be moaning just as much when it happens to YOU. And if you have not dealt with warranty support. you can keep your opinions, Thankyou

I have had it happen to me. More times then you can guess. 95% of the time i have received a refurbished drive back. why the fvck should you get a new one? you sent them a used drive.

though every time i have done it i received a bigger drive then i sent them. but you wont. they have marked it in your file that you are a clueless dickwad. so you will get a ****** one that was refurbished by "Fred the alcoholic" on a Friday evening.

 

[mugs]

Originally posted by: shortylickens

Originally posted by: WillyBigg
And to the negative remarks. You all will be moaning just as much when it happens to YOU. And if you have not dealt with warranty support. you can keep your opinions, Thankyou

I've dealt with warranty support.
My expectations were reasonable.
Their expectations were reasonable.
We got along fine.
I win.

:thumbsup:

I've RMAed several drives to different companies and I've never been disappointed.

 

[Ausm]

Originally posted by: WillyBigg
I purchased a Seagate ATA 100 250 gig harddrive NEW 3 months ago, 2 weeks ago it came up with a bad block that could not be corrected. I called Seagate then & finally after some heated moments they said they would be shipping my replacement within 48hrs. I called today to verify, & they said no 250 gig in stock so will have to wait until then to ship. They will not send a new drive but a refurbished. I am waiting on a return call from Sandra D, but if they do not ship me a NEW replacement by Monday of next week, I will be calling my lawyer.
I will keep you posted. Thanks for reading

LOL the price you will have to pay a bottom feeding lawyer to sue would cost 10X what you paid for the drive.



Ausm

 

[Suspicious-Teach8788]

Originally posted by: waggy

Originally posted by: WillyBigg
And to the negative remarks. You all will be moaning just as much when it happens to YOU. And if you have not dealt with warranty support. you can keep your opinions, Thankyou

I have had it happen to me. More times then you can guess. 95% of the time i have received a refurbished drive back. why the fvck should you get a new one? you sent them a used drive.

though every time i have done it i received a bigger drive then i sent them. but you wont. they have marked it in your file that you are a clueless dickwad. so you will get a ****** one that was refurbished by "Fred the alcoholic" on a Friday evening.

You should usually get a new one.

Guess what though? It's out of stock, so they wait for a new shipment. You can ask for a bump up in model # maybe.

I had a 7200.8 that faile dand I requested a 7200.9 to replace (same size), but they were out of stock. I ended up waiting an extra 5 - 6 days, but I got a better drive =). Too bad they refused to get me a 7200.10. I'll try that next time my drive "fails."

They have replaced my drive twice already..

Usually I just tell tech support that the drive failed and there are no questions. The one time Dell tried to guide me through by telling me to do the dumbest things in the world, I yelled and said "I work IT damnit, don't tell me I don't know what a failed hard drive is like," and he quickly shut up and agreed to ship me a brand new one.

Maybe ur just plain unlucky.

 

[waggy]

Originally posted by: DLeRium

Originally posted by: waggy

Originally posted by: WillyBigg
And to the negative remarks. You all will be moaning just as much when it happens to YOU. And if you have not dealt with warranty support. you can keep your opinions, Thankyou

I have had it happen to me. More times then you can guess. 95% of the time i have received a refurbished drive back. why the fvck should you get a new one? you sent them a used drive.

though every time i have done it i received a bigger drive then i sent them. but you wont. they have marked it in your file that you are a clueless dickwad. so you will get a ****** one that was refurbished by "Fred the alcoholic" on a Friday evening.

You should usually get a new one.

Guess what though? It's out of stock, so they wait for a new shipment. You can ask for a bump up in model # maybe.

I had a 7200.8 that faile dand I requested a 7200.9 to replace (same size), but they were out of stock. I ended up waiting an extra 5 - 6 days, but I got a better drive =). Too bad they refused to get me a 7200.10. I'll try that next time my drive "fails."

They have replaced my drive twice already..

Usually I just tell tech support that the drive failed and there are no questions. The one time Dell tried to guide me through by telling me to do the dumbest things in the world, I yelled and said "I work IT damnit, don't tell me I don't know what a failed hard drive is like," and he quickly shut up and agreed to ship me a brand new one.

Maybe ur just plain unlucky.

you are sending back USED drives and getting NEW ones? SHENS! sure it might happen sometimes but very rarlly

 

[eelw]

Originally posted by: WillyBigg
And to the negative remarks. You all will be moaning just as much when it happens to YOU. And if you have not dealt with warranty support. you can keep your opinions, Thankyou

LOL!!!! What a n00b.

Logitech, Microsoft, Intel and AMD generally provide new products for warranty replacements. But most other computer manufacturers provide refurbs for RMAs.