The worse is the level 3 had sent us a ticket once to call EVERY USER to remote in and archive the mail for them.
Screw that. How about educate users to do simple tasks, or buy a new drive. Know whats funny? We had to archive the mail in a pst file on the file server. So... that did not really do anything but move the problem to another server.
Where I work they have quotas though, but most of our customers don't, so you get the people that have GB and GB of email. Best part is, they don't back it up at all. Even worse are the ones who DO know how to archive, but don't back it up.
Speaking of users who don't back up, I have this ticket that's been rotting in our queue, this user's HDD was dying and she is in the middle of doing the year end accounting for the entire company. I imaged her laptop in case it died before we get to replace it. I have the new one from Dell sitting on my desk and been calling the user and leaving voice mails. The user just won't call us back for us to replace her dying drive.
Guess who's probably going to be in a shitload of trouble if the year end gets crapped out? Probably the person who failed to follow help desk's directions. I hope the Dell bill get's sent to her cost center too. We'll definably have to be paying a penalty for sending the defective drive late.
