Pride in your job / serving the customer are dead ideals.

[Xavier434]

I'm sure bad stories exist, but I keep hearing better and better things about DTV. I am convinced they are aiming to become #1 in the market and they are willing to provide the quality assurance it takes to make that happen. I hope that continues and they stay that way.

 

[TheTony]

Originally posted by: Xavier434
I'm sure bad stories exist, but I keep hearing better and better things about DTV. I am convinced they are aiming to become #1 in the market and they are willing to provide the quality assurance it takes to make that happen. I hope that continues and they stay that way.

In what market? They already are the larger satco, in terms of subscriber numbers. As far as HD is concerned, E* arguably has the better position right now, but D* has definitely been hyping themselves a lot in anticipation of their new orbital slots and bandwidth.

 

[NuclearNed]

bump - update 3

 

[NuclearNed]

bump - update 4

 

[meltdown75]

I enjoy my customer service from Dishnet :evil:

cough hack freetoair COUGH SPEW

 

[Pepsi90919]

i wouldn't be emailing anybody, i'd be on the phone until someone was at my house fixing it

 

[Phokus]

What kind of dumbass technician would install the Dish system and not check if it worked? My technician stayed and made sure i was getting the signal to my TV before i left.

 

[NuclearNed]

Originally posted by: Pepsi90919
i wouldn't be emailing anybody, i'd be on the phone until someone was at my house fixing it

Customer service has given me no help. The email address I have is for their escalation support (according to TheTony).

 

[WaTaGuMp]

Originally posted by: Phokus
What kind of dumbass technician would install the Dish system and not check if it worked? My technician stayed and made sure i was getting the signal to my TV before i left.

Same here I just got Dish Network a week ago today and yet to have any issues, I even had older cable that needed to be upgraded to the RG-6, I dont have HD tho other then that everything is working fine.

 

[beguile]

Originally posted by: JeffreyLebowski
I went to Sports Authority yesterday to buy something and have it price matched with someone else (since they claim via sign in the store a 110% price match.) I asked the Sales associate and he said it was ok, but the manager has to approve it, the manager told me that they won't price match unless it is something in the ad in print :\ I pointed out that the sign up front says nothing about only matching ad prices. Well he stuck to his guns so I called the 1-800# for their customer service and filed a complaint while he was standing in front of me, and told the operator that the company had lost a sale and any future business because of that manager.

Honestly, I would of done the same thing as the manager. One thing you need to remember that there's nothing absolute, you're leaning towards the other extreme. You're asking the store to pricematch something an individual or small business sold in limited quantities. You need to be reasonable and considering the way you project yourself, most business will view you as a "devil customer." Businesses that no one wants to deal with because its more problematic than profitable to deal with.

They would rather have some other businesses deal with "devil customers" so other businesses deplete themselves out of competition. Did you get a chance to read the news of how Sprint send out emails disconnecting their service with over 5000 customers because Sprint felt they cannnot meet their unsatisfying demands. I just thought it was comical and an intelligent move.

 

[NuclearNed]

bump - update 5

 

[NuclearNed]

I really hate it when people bump threads, but I want to make sure the non-weekend crowd gets a chance to read the ongoing saga.

 

[Steve]

Thanks for the bump, I was completely unaware of this until now. I am considering dropping Comcast due to its cost, but I'm not sure I want to go through all these hassles either.

Originally posted by: beguile

Originally posted by: JeffreyLebowski
I went to Sports Authority yesterday to buy something and have it price matched with someone else (since they claim via sign in the store a 110% price match.) I asked the Sales associate and he said it was ok, but the manager has to approve it, the manager told me that they won't price match unless it is something in the ad in print :\ I pointed out that the sign up front says nothing about only matching ad prices. Well he stuck to his guns so I called the 1-800# for their customer service and filed a complaint while he was standing in front of me, and told the operator that the company had lost a sale and any future business because of that manager.

Honestly, I would of done the same thing as the manager. One thing you need to remember that there's nothing absolute, you're leaning towards the other extreme. You're asking the store to pricematch something an individual or small business sold in limited quantities. You need to be reasonable and considering the way you project yourself, most business will view you as a "devil customer." Businesses that no one wants to deal with because its more problematic than profitable to deal with.

They would rather have some other businesses deal with "devil customers" so other businesses deplete themselves out of competition. Did you get a chance to read the news of how Sprint send out emails disconnecting their service with over 5000 customers because Sprint felt they cannnot meet their unsatisfying demands. I just thought it was comical and an intelligent move.

No, you would have done the same thing as the manager.

 

[WTT0001]

The Silver box would have been a 34 switch or a 44 switch depending on. Currently the new Dish Pro Plus LNB has a 32 switch (3 in, 2 out) built in. That being said, what you should have is 2 dishes, one will have just 1 "eye" (LNB) and should be pointed at the 61.5 (at least for the east coast, I think the west coast is pointed at the 148 but I'm not sure on that), The other dish will have 2 "eyes" (Actually 2 LNBs combined into 1 with a built in multi-switch). There should be 1 cable running from the "single" dish to the "dual" dish and then 1 cable for each receiver run from the dual dish to the recievers (If it is DPPLUS the dual tuners only need 1 cable and a separator is used at the reciever). If dual-tuners are involved there will also be 1 cable running from that dual-tuner to the 2nd TV.

So, It sounds like your problem is one or more of the following (a) Single dish isn't pointed correctly or moved (b) switch built into the DPPLUS LNB is bad (c) Wrong LNB was used on 1 or both dishes (1 (The "Dual") should say "dp Plus" on it, the single should say "dish pro" (d) installer screwed up the cableing between the 2

That being said, the installer should have had to rewire/modify everything to put the new equipment in, and from the sounds of it he did. He also should have verified signal on all 3 satellites, and from the sounds of it he didn't.

WTT

P.S. I actually do install dish network (as well as DTV/Wildblue/Hughesnet + More) so everything should be fairly accurate, on the other hand, I am located in upstate, NY so I can't stop by and fix it for ya but LMK if you have any ???s and I'll do my best to answer them for ya.

 

[Linflas]

Originally posted by: WTT0001
The Silver box would have been a 34 switch or a 44 switch depending on. Currently the new Dish Pro Plus LNB has a 32 switch (3 in, 2 out) built in. That being said, what you should have is 2 dishes, one will have just 1 "eye" (LNB) and should be pointed at the 61.5 (at least for the east coast, I think the west coast is pointed at the 148 but I'm not sure on that), The other dish will have 2 "eyes" (Actually 2 LNBs combined into 1 with a built in multi-switch). There should be 1 cable running from the "single" dish to the "dual" dish and then 1 cable for each receiver run from the dual dish to the recievers (If it is DPPLUS the dual tuners only need 1 cable and a separator is used at the reciever). If dual-tuners are involved there will also be 1 cable running from that dual-tuner to the 2nd TV.

So, It sounds like your problem is one or more of the following (a) Single dish isn't pointed correctly or moved (b) switch built into the DPPLUS LNB is bad (c) Wrong LNB was used on 1 or both dishes (1 (The "Dual") should say "dp Plus" on it, the single should say "dish pro" (d) installer screwed up the cableing between the 2

That being said, the installer should have had to rewire/modify everything to put the new equipment in, and from the sounds of it he did. He also should have verified signal on all 3 satellites, and from the sounds of it he didn't.

WTT

P.S. I actually do install dish network (as well as DTV/Wildblue/Hughesnet + More) so everything should be fairly accurate, on the other hand, I am located in upstate, NY so I can't stop by and fix it for ya but LMK if you have any ???s and I'll do my best to answer them for ya.

Just out of curiosity do you do the dither adjustment when you install D* 5LNB dishes?

 

[NuclearNed]

Originally posted by: WTT0001
The Silver box would have been a 34 switch or a 44 switch depending on. Currently the new Dish Pro Plus LNB has a 32 switch (3 in, 2 out) built in. That being said, what you should have is 2 dishes, one will have just 1 "eye" (LNB) and should be pointed at the 61.5 (at least for the east coast, I think the west coast is pointed at the 148 but I'm not sure on that), The other dish will have 2 "eyes" (Actually 2 LNBs combined into 1 with a built in multi-switch). There should be 1 cable running from the "single" dish to the "dual" dish and then 1 cable for each receiver run from the dual dish to the recievers (If it is DPPLUS the dual tuners only need 1 cable and a separator is used at the reciever). If dual-tuners are involved there will also be 1 cable running from that dual-tuner to the 2nd TV.

So, It sounds like your problem is one or more of the following (a) Single dish isn't pointed correctly or moved (b) switch built into the DPPLUS LNB is bad (c) Wrong LNB was used on 1 or both dishes (1 (The "Dual") should say "dp Plus" on it, the single should say "dish pro" (d) installer screwed up the cableing between the 2

That being said, the installer should have had to rewire/modify everything to put the new equipment in, and from the sounds of it he did. He also should have verified signal on all 3 satellites, and from the sounds of it he didn't.

WTT

P.S. I actually do install dish network (as well as DTV/Wildblue/Hughesnet + More) so everything should be fairly accurate, on the other hand, I am located in upstate, NY so I can't stop by and fix it for ya but LMK if you have any ???s and I'll do my best to answer them for ya.

So you are saying I should have 2 dishes? Because I have only 1, but it looks like it has a triple LNB. (disclaimer: I'm at work, so I'm going on memory here)

 

[Xavier434]

I just ditched Comcast for DirecTV like 30 min ago :beer:

The rep I spoke with gave me an awesome deal.

 

[RagingBITCH]

I would have just called around and signed up with someone else. That's completely ridiculous.

 

[NuclearNed]

Originally posted by: RagingBITCH
I would have just called around and signed up with someone else. That's completely ridiculous.

But then in some small way they would win. I'm a very patient man, and I'm willing to play their game.

 

[NuroMancer]

Originally posted by: NuclearNed

Originally posted by: RagingBITCH
I would have just called around and signed up with someone else. That's completely ridiculous.

But then in some small way they would win. I'm a very patient man, and I'm willing to play their game.

So, any update?

 

[iRONic]

Originally posted by: NuclearNed

Originally posted by: RagingBITCH
I would have just called around and signed up with someone else. That's completely ridiculous.

But then in some small way they would win. I'm a very patient man, and I'm willing to play their game.

They "win" by losing a customer/money?!

 

[HeroOfPellinor]

I called Comcast and DirecTV several times each and they weren't flexible in the least in pricing. In fact, the people at DirecTV were actually kind of curt. I could have called a few more times and probably got a deal, but by then I no longer wanted either of them to have my business.

Called Dish twice, once to confirm pricing and once to order. Install was in three days. Free 500GB HD-DVR, free HD for 6 months, free HBO and Cinemax (can cancel any time) for 3 months, free install, 18 month committment. Install was thorough and service has been perfect. It's so nice having TV and HD and DVR all in one. befor we had

I think it might depends on who does the install. Was it a Dish Network van or a contractor who did the install?

 

[NuclearNed]

Originally posted by: NuroMancer

Originally posted by: NuclearNed

Originally posted by: RagingBITCH
I would have just called around and signed up with someone else. That's completely ridiculous.

But then in some small way they would win. I'm a very patient man, and I'm willing to play their game.

So, any update?

None yet. I'll post it when it comes.

 

[NuclearNed]

Originally posted by: iRONic

Originally posted by: NuclearNed

Originally posted by: RagingBITCH
I would have just called around and signed up with someone else. That's completely ridiculous.

But then in some small way they would win. I'm a very patient man, and I'm willing to play their game.

They "win" by losing a customer/money?!

No. Obviously if I walk away, then Dish Network loses. The "they" I'm talking about are the slackers (the customer service reps and the installer) who did a crappy job and thought they could get away with it. If I walk away from this, then they get away scott-free. I'm going to get my Dish Network service in spite of them, even if this problem is still unresolved a year or more from now. I'm bull-headed enough to make sure that I get what I want, in spite of all the losers.

 

[NuclearNed]

Originally posted by: HeroOfPellinor
I called Comcast and DirecTV several times each and they weren't flexible in the least in pricing. In fact, the people at DirecTV were actually kind of curt. I could have called a few more times and probably got a deal, but by then I no longer wanted either of them to have my business.

Called Dish twice, once to confirm pricing and once to order. Install was in three days. Free 500GB HD-DVR, free HD for 6 months, free HBO and Cinemax (can cancel any time) for 3 months, free install, 18 month committment. Install was thorough and service has been perfect. It's so nice having TV and HD and DVR all in one. befor we had

I think it might depends on who does the install. Was it a Dish Network van or a contractor who did the install?

My wife was home when the guy installed the system; from her description, I'm pretty sure it was a contractor. The people who have been calling us to set up appointments are from a company named something like "Suburban Solutions." While I agree that the contractor is the party that actually is to blame here, Dish Network is still ultimately responsible for their contractors and the quality of service they provide.