Permission to choke ISP customer service.

[Born2bwire]

Originally posted by: montypythizzle

Originally posted by: Uppsala9496

Originally posted by: montypythizzle


I never said "I know it all", I am just saying I have most of the concepts of networking down to a point that I can tell if it is a problem on my side of if it is a problem on their side.

Isn't that basically saying you think you know it all? Sounds like it to me.

Concepts are different than specializing in something
Just like you know concepts of math and that consists of addition, subtraction, multiplication, and division. It doesn't mean you know exponents, equations, etc.

If you consider powers and equations to lie in the specialization of math as opposed to it's basic concepts, then you've got bigger problems than not being able to download your warez.

 

[ViviTheMage]

Originally posted by: montypythizzle

Originally posted by: spidey07

Originally posted by: montypythizzle

Originally posted by: Uppsala9496

Originally posted by: montypythizzle


I never said "I know it all", I am just saying I have most of the concepts of networking down to a point that I can tell if it is a problem on my side of if it is a problem on their side.

Isn't that basically saying you think you know it all? Sounds like it to me.

Concepts are different than specializing in something
Just like you know concepts of math and that consists of addition, subtraction, multiplication, and division. It doesn't mean you know exponents, equations, etc.

So far you have demonstrated that you don't know how to troubleshoot networking and were smug. I also think your assumption of equipment constantly rebooting is also very off. There are only a few rare instances where network gear will keep rebooting and all of them are very serious and require manual intervention to restore.

Plus add to the fact that most networks are designed to handle this exact scenario without affecting service means you're still probably way off on your ASSumption.

HMM, so my troubleshooting skills are lacking eh? Then why WAS it their equipment that was at fault? I guess when my tire goes goes completely flat I can't "ASSume" that their is some kind of hole in the tire???

They probably just wanted to get rid of you ... haha

 

[montypythizzle]

Originally posted by: Born2bwire

Originally posted by: montypythizzle

Originally posted by: Uppsala9496

Originally posted by: montypythizzle


I never said "I know it all", I am just saying I have most of the concepts of networking down to a point that I can tell if it is a problem on my side of if it is a problem on their side.

Isn't that basically saying you think you know it all? Sounds like it to me.

Concepts are different than specializing in something
Just like you know concepts of math and that consists of addition, subtraction, multiplication, and division. It doesn't mean you know exponents, equations, etc.

If you consider powers and equations to lie in the specialization of math as opposed to it's basic concepts, then you've got bigger problems than not being able to download your warez.

Simply an analogy.

 

[montypythizzle]

Originally posted by: nweaver

Originally posted by: montypythizzle

Originally posted by: spidey07

Originally posted by: montypythizzle

Originally posted by: Uppsala9496

Originally posted by: montypythizzle


I never said "I know it all", I am just saying I have most of the concepts of networking down to a point that I can tell if it is a problem on my side of if it is a problem on their side.

Isn't that basically saying you think you know it all? Sounds like it to me.

Concepts are different than specializing in something
Just like you know concepts of math and that consists of addition, subtraction, multiplication, and division. It doesn't mean you know exponents, equations, etc.

So far you have demonstrated that you don't know how to troubleshoot networking and were smug. I also think your assumption of equipment constantly rebooting is also very off. There are only a few rare instances where network gear will keep rebooting and all of them are very serious and require manual intervention to restore.

Plus add to the fact that most networks are designed to handle this exact scenario without affecting service means you're still probably way off on your ASSumption.

HMM, so my troubleshooting skills are lacking eh? Then why WAS it their equipment that was at fault? I guess when my tire goes goes completely flat I can't "ASSume" that their is some kind of hole in the tire???

Ok, so lets step through your troubleshooting steps here, in a 5 step based methodology please. If you can do that (and DID do that) then we will move forward.


The issue is you saw the lights off, turned your modem off and back on, then assumed it was their end.

Rule #1 was addressed above, Rule #2 is check the physical layer. If something had broken the cable between the wall and the modem, would you still consider it "Your end". How about the sprinkler guy trenching right through your supply line? How about a dead modem? All of those have the same symptoms, but are much different. Looking at the light is one of the steps, but do you even know which step that is?

Checked all the router lights and switch in my room, all were lit like they were supposed to, although the WAN light was just on and no activity, checked and see if the TV was still on, since they are on the same duplicator, and seen if my networked hard drives still worked and they did, and I could RDP to my server, so it had to be on the WAN side, which DOES include the modem and reset it and powered it on and off.

HMM, it is either the modem or the ISP's problem, GG "network technician" , which a phone call confirmed my diagnosis. All within 20 minutes.

 

[Nocturnal]

Originally posted by: montypythizzle
Good thing I saved this rant...

Ok the night before last my connection kept going on and off, and then it was off the next day, and then off today. I looked at the cable modem, only problem was the cable link and cable activity were off, immediately points to ISP.

Call them today and they go through the r-tard steps, and after I lied about rebooting 50,000 times I finally talked to some service technician and they said there was an outage.

This is no ordinary outage though, I think their equipment is getting hot and then just rebooting.
GAH, I just hate places that think it is the customer's own fault or customer's equipments fault.
I just wish you could just tell them what you think is the problem and they try to troubleshoot THEIR problem.
Then my mom says we are paying 80 dollars for this "service"....
I would rather have DSL that is:
A. Cheaper
B. More reliable (grandfather's ATT DSL hasn't gone out since he got it ~8 months ago
C. More bandwidth options

I think we need more competition in this area for internet/cable.

*waits for Verizon* :roll:

BTW internet went out while posting this......

P.S. you will probably see this ~30 minutes after I wrote it due to random "outages".

P.S.S this gets annoying, no ATOT enjoyment for me


/rant.



Wow, this is lame, just listening to songs on my network for hours at a time gets a little boring, nothing to do outside This neighborhood is uninteresting.

Internet please come back on, I need you.

<3 Monty.Pythizzle

Uh oh! I got a wireless adapter...... HMM.... GO GO Wireless adapter1!!!!! No signal here, hmm let's see if my server can take advantage of it's placement. I really need a good wireless adapter, this ole B USB adapter sucks. Failure on wireless

Do you know how many armchair technicians there are in this world? If they went off of what the caller said there would be MANY a wasted hours and overtime going in to the techs' salary.

 

[Homerboy]

ARGGGH!!! For fvcks sake... I go and do some REAL work for a while on a Friday and I get beat to the punch on countless posts bullying around a know-it-all that I helped start? See where doing actual work can hurt you kids?! Let this be a lesson to you!!! I'm putting this in my next networking book!

 

[esun]

Some of you are being a little ridiculous on your claims. I know the OP isn't exactly a beacon of intelligence, but claiming that it is necessary to unplug a router for 60 seconds for it to "properly" reset is ludicrous.

Please, tell me an electronic component in an average household router that would maintain enough charge to make a damn bit of difference after 5 seconds of being disconnected from the supply.

 

[spidey07]

Originally posted by: esun
Some of you are being a little ridiculous on your claims. I know the OP isn't exactly a beacon of intelligence, but claiming that it is necessary to unplug a router for 60 seconds for it to "properly" reset is ludicrous.

Please, tell me an electronic component in an average household router that would maintain enough charge to make a damn bit of difference after 5 seconds of being disconnected from the supply.

It's this kind of thinking that needs to be avoided when troubleshooting.

There's a HUGE difference between 5 seconds and 60+ seconds in the networking world.

 

[nweaver]

Originally posted by: esun
Some of you are being a little ridiculous on your claims. I know the OP isn't exactly a beacon of intelligence, but claiming that it is necessary to unplug a router for 60 seconds for it to "properly" reset is ludicrous.

Please, tell me an electronic component in an average household router that would maintain enough charge to make a damn bit of difference after 5 seconds of being disconnected from the supply.

It's not 60 seconds, it's unplugging all the cables that matters. There are many devices that can hold a charge for 5 seconds, there is a miracle device called a "capacitor" that actually holds a charge for a few seconds/minutes/hours.

There is a reason they tell you to do that while you are on hold. It's because IT SOLVES MORE THEN 70% OF THE CALLS. Again, the OP has never stated they unplugged their modem from everything. They "powered off/on" which is NOT the same.

 

[nweaver]

Originally posted by: Homerboy
ARGGGH!!! For fvcks sake... I go and do some REAL work for a while on a Friday and I get beat to the punch on countless posts bullying around a know-it-all that I helped start? See where doing actual work can hurt you kids?! Let this be a lesson to you!!! I'm putting this in my next networking book!

doh...you just reminded me I have a quote that I have to send out in the next 20 minutes. Please be gentle to the OP while I'm gone!

 

[Homerboy]

doh...you just reminded me I have a quote that I have to send out in the next 20 minutes. Please be gentle to the OP while I'm gone!

I think I can bill you for that now... unless you power on/off (FYI the "/" means "and")

 

[Homerboy]

Originally posted by: esun
Some of you are being a little ridiculous on your claims. I know the OP isn't exactly a beacon of intelligence, but claiming that it is necessary to unplug a router for 60 seconds for it to "properly" reset is ludicrous.

Please, tell me an electronic component in an average household router that would maintain enough charge to make a damn bit of difference after 5 seconds of being disconnected from the supply.

It's not just the customer equipmnet in question either that "needs" that > 5sec removal.

 

[nweaver]

Originally posted by: montypythizzle

Originally posted by: nweaver

Originally posted by: montypythizzle

Originally posted by: Homerboy

Originally posted by: montypythizzle

Originally posted by: Homerboy

Originally posted by: montypythizzle

Originally posted by: spidey07
Did you turn off your cable modem for 60 seconds or longer and power off the PC and remove any home networking gear?

Because if not, it's probably a problem on your end.

Sure in this instance it was actually their problem, but by not following directions you just make resolution take longer.

When the modem says no cable link or cable activity I have to believe it is on their side, the same as if no lights were on the LAN side of the modem

I did reboot the modem and almost pointed it out to be the culprit (after ~2 years I have had it ) but I confirmed it was on their side when they said it was an outage.

DSL is a pain though, especially when they put the modem in the router anymore..... can't troubleshoot for shit then, and then their fancy codes and what not you have to put in.

wrong
but yeah... it's easier to just point the finger elsewhere right away.

So when the WAN light is out you check the LAN portion of the network, GREAT troubleshooting skills there bud.

No... but PROPERLY power cycling the modem is the first step. You're posts are AWFULLY cocky.

Yes, I did reset/power on/off the modem before I called them, and each time, it would show the same symptoms.

poweron/poweroff is NOT the same as a hard reset. But I'm sure your books told you that.

I am sorry you do not know that '/' symbolizes 'and'.

and to think I've been calling it "Slash dot" for all these years. Glad to know it's really "And dot"

 

[Homerboy]

and to think I've been calling it "Slash dot" for all these years. Glad to know it's really "And dot"

OH THE NESTING!!!!
That many in a row, looks like some sort of vortex or a level from Tempest.

 

[nweaver]

ok, added 3 lines about how I have no idea what the customer has, but that we should by eleventy billion HP servers, and a load balancer. Let the "eduction" of this young, naive network guy continue!

 

[esun]

Originally posted by: nweaver

Originally posted by: esun
Some of you are being a little ridiculous on your claims. I know the OP isn't exactly a beacon of intelligence, but claiming that it is necessary to unplug a router for 60 seconds for it to "properly" reset is ludicrous.

Please, tell me an electronic component in an average household router that would maintain enough charge to make a damn bit of difference after 5 seconds of being disconnected from the supply.

It's not 60 seconds, it's unplugging all the cables that matters. There are many devices that can hold a charge for 5 seconds, there is a miracle device called a "capacitor" that actually holds a charge for a few seconds/minutes/hours.

There is a reason they tell you to do that while you are on hold. It's because IT SOLVES MORE THEN 70% OF THE CALLS. Again, the OP has never stated they unplugged their modem from everything. They "powered off/on" which is NOT the same.

Okay, thanks for admitting that the time doesn't matter (and although capacitors hold charge, if any device depends on functioning on the basis that a capacitor that doesn't have a resistive path to ground is discharged, then that device is miserably designed---and if it does have a resistive path to ground, it will discharge in a fraction of a second).

There's a HUGE difference between 5 seconds and 60+ seconds in the networking world.

Classic straw man. I never said 5 seconds and 60+ seconds is the same in the networking world. I asked you to convince me that unplugging a router for 5 seconds versus 60 seconds makes a damn bit of difference to the functioning of that router.

I'll concede that it is certainly possible that this equipment is so poorly designed that it would require 60 seconds of being unplugged to properly reset it. I will also concede that it is possible (according to Homerboy) that the equipment on the ISP's side of things requires that you unplug your router for 60 seconds to properly reset it. If either of those is the case, though, then the design of those devices is completely retarded (the ISP-side device can't wait its required time to handshake with the modem?).

I've been hearing crap like "turn off your computer, wait 30 seconds, then turn it back on" when troubleshooting computer-related issues and that never helps. It doesn't make sense that it would help, either (unless some hardware device is broken, in which case it won't cause anything to work, though it may help you figure out what's wrong). I've even heard retarded excuses like waiting those 30 seconds will allow your RAM to discharge.

In my experience, RAM can hold remnants of data for hours after a device is turned off (this was a project writing/reading video data to 256MB Micron SDRAM on a Xilinx board). The fact is if a computer (or device) is relying on RAM to be discharged instead of relying on assigning address spaces, it will fail miserably in almost all cases.

 

[Old Hippie]

Then my mom says we are paying 80 dollars for this "service"....

That says it all.

 

[montypythizzle]

Originally posted by: Old Hippie

Then my mom says we are paying 80 dollars for this "service"....

That says it all.

I am 17, and currently trying to get a job, you can't necessarily sign everything until you are 18

You are a tard, and I am probably farther in my life than you ever will be.

 

[Born2bwire]

Originally posted by: montypythizzle

Originally posted by: Old Hippie

Then my mom says we are paying 80 dollars for this "service"....

That says it all.

I am 17, and currently trying to get a job, you can't necessarily sign everything until you are 18

You are a tard, and I am probably farther in my life than you ever will be.

You're 17, live with your parents, jobless, and have a couple of community college IT courses under you belt. You're right. 99% of the people here at ATOT can't best your stakes of lack of property ownership, lack of education, lack of experience, lack of employment, and lack of self-sufficiency.

 

[crt1530]

Originally posted by: montypythizzle

Originally posted by: Old Hippie

Then my mom says we are paying 80 dollars for this "service"....

That says it all.

I am 17, and currently trying to get a job, you can't necessarily sign everything until you are 18

You are a tard, and I am probably farther in my life than you ever will be.

All of the intelligent kids got jobs at the end of may before school ended.

Originally posted by: montypythizzle
Wow, this is lame, just listening to songs on my network for hours at a time gets a little boring, nothing to do outside This neighborhood is uninteresting.

Read a book, exercise, pay somebody to pretend to be your friend, find a girl to pick a fight with, work on your manifesto, talk to yourself in the mirror and tell yourself how cool you are. You have lots of options.

MALIBOOO

 

[montypythizzle]

Originally posted by: Born2bwire

Originally posted by: montypythizzle

Originally posted by: Old Hippie

Then my mom says we are paying 80 dollars for this "service"....

That says it all.

I am 17, and currently trying to get a job, you can't necessarily sign everything until you are 18

You are a tard, and I am probably farther in my life than you ever will be.

You're 17, live with your parents, jobless, and have a couple of community college IT courses under you belt. You're right. 99% of the people here at ATOT can't best your stakes of lack of property ownership, lack of education, lack of experience, lack of employment, and lack of self-sufficiency.

So you are saying at the age of 17 you are worthless? Is it wrong to live with your parents just after high school? That is the vibe I get from your posts. You can't sign a legally binding contract until you are 18 or emancipated, so your argument on lack of property ownership is null. I choose my jobs wisely, I wish to further my already vast IT career and pick jobs that will give me more experience than I have, something a easily available fast food job.

 

[spidey07]

Originally posted by: esun
Classic straw man. I never said 5 seconds and 60+ seconds is the same in the networking world. I asked you to convince me that unplugging a router for 5 seconds versus 60 seconds makes a damn bit of difference to the functioning of that router.

It's not the equipment, it's the operation of the layer1/layer2 protocol. Which (magically for the timer and state machine in questiong) in cable modem technology is....guess what? 30 seconds.

If you want more info just ask.

I can come up with all kinds of scenarios where 5 seconds, 10, 15, 30, 50, 120 seconds mean a big deal and just resetting equipment without truly letting certain timers expire can cause you problems.

 

[Homerboy]

Originally posted by: spidey07

Originally posted by: esun
Classic straw man. I never said 5 seconds and 60+ seconds is the same in the networking world. I asked you to convince me that unplugging a router for 5 seconds versus 60 seconds makes a damn bit of difference to the functioning of that router.

It's not the equipment, it's the operation of the layer1/layer2 protocol. Which (magically for the timer and state machine in questiong) in cable modem technology is....guess what? 30 seconds.

If you want more info just ask.

I can come up with all kinds of scenarios where 5 seconds, 10, 15, 30, 50, 120 seconds mean a big deal and just resetting equipment without truly letting certain timers expire can cause you problems.

Don't go clouding this thread with real-world knowledge. Show me in a book where it says whatever you just said.

 

[Homerboy]

Originally posted by: montypythizzle

Originally posted by: Old Hippie

Then my mom says we are paying 80 dollars for this "service"....

That says it all.

I am 17, and currently trying to get a job, you can't necessarily sign everything until you are 18

You are a tard, and I am probably farther in my life than you ever will be.

Ya know montypythizzle... do me, rather us a favor. I suggest copying this entire thread and archiving it somewhere safe for yourself. In 10 years pull that archive out and read through it. You will see the incorrect arrogance that you projected post after post after post. If you don't see that incorrect arrogance, then I predict by the age of 27 you will have been beaten up a million times over AND will not hold ANY position of stature in ANY place of employment.

There is a thing in life, that most 17yr olds are not aware of, and that is self-humility and respect for those that have been in your plavce before and have experienced WAY more than you could have possibly hoped to in your short time here.

Your problem is not your lack of knowledge or want of knowledge, but it is that you are unwilling to see any fault in your acquired knowledge and that you apparently carry a large chip on your sholder due to that.

I suggest learning to take advice and criticism at the very least subjectively and look at it as a source of learning, not as somebody saying "nope you stupid kid you're wrong" becuase if you don't you WILL be the stupid kid that thinks he's ahead of everyone that nobody will hire.

 

[Eos]

I do DSL tech all day and I still go through the paces that my Verizon or Charter techs ask me to. When I call, I already have a command window open and the browser on the modem page. In the case of my Charter, I have already bypassed the router and am connecting directly to the modem.

Humble ftw.

Although, 2 weeks ago Charter went out Friday night. I did my thing as described above, then called Charter.

"We have no outages in your area."
"Can you see my modem?"
"No."
"Will you please send a truck? Thank you." :laugh: