Permission to choke ISP customer service.

[nweaver]

Originally posted by: montypythizzle

Originally posted by: Homerboy

Originally posted by: montypythizzle

Originally posted by: Homerboy

Originally posted by: montypythizzle

Originally posted by: spidey07
Did you turn off your cable modem for 60 seconds or longer and power off the PC and remove any home networking gear?

Because if not, it's probably a problem on your end.

Sure in this instance it was actually their problem, but by not following directions you just make resolution take longer.

When the modem says no cable link or cable activity I have to believe it is on their side, the same as if no lights were on the LAN side of the modem

I did reboot the modem and almost pointed it out to be the culprit (after ~2 years I have had it ) but I confirmed it was on their side when they said it was an outage.

DSL is a pain though, especially when they put the modem in the router anymore..... can't troubleshoot for shit then, and then their fancy codes and what not you have to put in.

wrong
but yeah... it's easier to just point the finger elsewhere right away.

So when the WAN light is out you check the LAN portion of the network, GREAT troubleshooting skills there bud.

No... but PROPERLY power cycling the modem is the first step. You're posts are AWFULLY cocky.

Yes, I did reset/power on/off the modem before I called them, and each time, it would show the same symptoms.

poweron/poweroff is NOT the same as a hard reset. But I'm sure your books told you that.

 

[nweaver]

Originally posted by: Homerboy

Originally posted by: montypythizzle

Originally posted by: Homerboy

Originally posted by: montypythizzle

Originally posted by: spidey07
Did you turn off your cable modem for 60 seconds or longer and power off the PC and remove any home networking gear?

Because if not, it's probably a problem on your end.

Sure in this instance it was actually their problem, but by not following directions you just make resolution take longer.

When the modem says no cable link or cable activity I have to believe it is on their side, the same as if no lights were on the LAN side of the modem

I did reboot the modem and almost pointed it out to be the culprit (after ~2 years I have had it ) but I confirmed it was on their side when they said it was an outage.

DSL is a pain though, especially when they put the modem in the router anymore..... can't troubleshoot for shit then, and then their fancy codes and what not you have to put in.

wrong
but yeah... it's easier to just point the finger elsewhere right away.

So when the WAN light is out you check the LAN portion of the network, GREAT troubleshooting skills there bud.

No... but PROPERLY power cycling the modem is the first step. You're posts are AWFULLY cocky.

That's because there is a section in his MCP book about being cocky. Books ftw

 

[Platypus]

Originally posted by: nweaver

Originally posted by: montypythizzle

Originally posted by: tasmanian
The reason they belive that its the customers fault is because it ussaly is.

WHOAH, holy shit Batman, he doesn't have his spell checker on!!!

In other situations but there are some (including me, having been through MS and Cisco curriculums) that DO know what the problem is and know how to troubleshoot properly.
My problem is when they try to force you to do stuff you already know is not going to fix it, and don't even troubleshoot their own systems. Seriously it took the guy ~30 seconds to tell me there was an outage in my area.

I think it is either a certain server/router/switch that is just constantly rebooting.

actually, it's people like you who THINK they know what they are doing, but in reality have read a book about networking but never actually done anything that are the worst.

The ISP's first tier of techs should know about an outage, and be able to say "there is an outage" within the first 3 minutes of you calling in. That doesn't mean you know anything though.

ding ding ding

 

[ViviTheMage]

dsl sucks in the rain.

they make you go through those loops first because , wouldn't you know it, about 95% of people that call in usually get it fixed in those first steps, whether they 'did' them or think they know what the problem is.

why are you assuming there stuff is getting to hot and rebooting...in most cases they have redundancy... did the tech tell you it was rebooting?

 

[Homerboy]

Yes, I did reset/power on/off the modem before I called them, and each time, it would show the same symptoms.

poweron/poweroff is NOT the same as a hard reset. But I'm sure your books told you that.

this argument is pointless. By his tone and "books" you cn tell he simply knows EVERYTHING about networking and how the cable infrastructure (and DSL it seems too) works.

 

[sswingle]

When do the kids go back to school?

 

[Homerboy]

Originally posted by: ScottSwingleComputers
When do the kids go back to school?

not soon enough.
See my yearly thread.

 

[montypythizzle]

Originally posted by: nweaver

Originally posted by: montypythizzle

Originally posted by: Homerboy

Originally posted by: montypythizzle

Originally posted by: Homerboy

Originally posted by: montypythizzle

Originally posted by: spidey07
Did you turn off your cable modem for 60 seconds or longer and power off the PC and remove any home networking gear?

Because if not, it's probably a problem on your end.

Sure in this instance it was actually their problem, but by not following directions you just make resolution take longer.

When the modem says no cable link or cable activity I have to believe it is on their side, the same as if no lights were on the LAN side of the modem

I did reboot the modem and almost pointed it out to be the culprit (after ~2 years I have had it ) but I confirmed it was on their side when they said it was an outage.

DSL is a pain though, especially when they put the modem in the router anymore..... can't troubleshoot for shit then, and then their fancy codes and what not you have to put in.

wrong
but yeah... it's easier to just point the finger elsewhere right away.

So when the WAN light is out you check the LAN portion of the network, GREAT troubleshooting skills there bud.

No... but PROPERLY power cycling the modem is the first step. You're posts are AWFULLY cocky.

Yes, I did reset/power on/off the modem before I called them, and each time, it would show the same symptoms.

poweron/poweroff is NOT the same as a hard reset. But I'm sure your books told you that.

I am sorry you do not know that '/' symbolizes 'and'.

 

[Homerboy]

I am sorry you do not know that '/' symbolizes 'and'.

LOL He's got ya there!

 

[montypythizzle]

Originally posted by: Homerboy

Originally posted by: ScottSwingleComputers
When do the kids go back to school?

not soon enough.
See my yearly thread.

HAH, I just finished high school a year ahead, bud. I took the initiative to go half-day to the community college and half-day to finish my core classes, to learn about networking. I would say 3 hours a day for 9 months is enough knowledge to know "wen da lites r of on da WIN sid dat it b a problum wit teh ISP".

 

[Platypus]

Originally posted by: montypythizzle

Originally posted by: Homerboy

Originally posted by: ScottSwingleComputers
When do the kids go back to school?

not soon enough.
See my yearly thread.

HAH, I just finished high school a year ahead, bud. I took the initiative to go half-day to the community college and half-day to finish my core classes, to learn about networking. I would say 3 hours a day for 9 months is enough knowledge to know "wen da lites r of on da WIN sid dat it b a problum wit teh ISP".

Is it enough to make completely wild and unfounded guesses about your ISP's network infrastructure?

PS: the stuff you think you learn in school is nothing like the real world despite what you might believe or what they might want you to.

 

[Homerboy]

Originally posted by: montypythizzle

Originally posted by: Homerboy

Originally posted by: ScottSwingleComputers
When do the kids go back to school?

not soon enough.
See my yearly thread.

HAH, I just finished high school a year ahead, bud. I took the initiative to go half-day to the community college and half-day to finish my core classes, to learn about networking. I would say 3 hours a day for 9 months is enough knowledge to know "wen da lites r of on da WIN sid dat it b a problum wit teh ISP".

LOL best thread I've read in a long time.
So you're 17 then? Yeah... you know a lot.

 

[nweaver]

Originally posted by: Homerboy

Yes, I did reset/power on/off the modem before I called them, and each time, it would show the same symptoms.

poweron/poweroff is NOT the same as a hard reset. But I'm sure your books told you that.

this argument is pointless. By his tone and "books" you cn tell he simply knows EVERYTHING about networking and how the cable infrastructure (and DSL it seems too) works.

Good point. I'm sure his books covered that

 

[ViviTheMage]

a few months of school doesn't make you a guru....

 

[Homerboy]

Originally posted by: ViviTheMage
a few months of school doesn't make you a guru....

no but being on the interwebs does!

 

[Platypus]

Originally posted by: Homerboy

Originally posted by: ViviTheMage
a few months of school doesn't make you a guru....

no but being on the interwebs does!

psssh, shut up, your router is rebooting!

 

[nweaver]

Originally posted by: montypythizzle

Originally posted by: Homerboy

Originally posted by: ScottSwingleComputers
When do the kids go back to school?

not soon enough.
See my yearly thread.

HAH, I just finished high school a year ahead, bud. I took the initiative to go half-day to the community college and half-day to finish my core classes, to learn about networking. I would say 3 hours a day for 9 months is enough knowledge to know "wen da lites r of on da WIN sid dat it b a problum wit teh ISP".

hahahaha....this just shows how much your books taught you.

When you are troubleshooting, you shouldn't just assume something based on a light. Not exactly sherlock holmes networking support there.

Oh, and Poweron/Poweroff (even with the /) is not the same as a HARD RESET. A hard reset is pulling the power, the coax, and the ethernet for about a minute. Maybe check the back of the book, and it will give you definition of words like "Hard Reset" and "/"

 

[ViviTheMage]

Originally posted by: Homerboy

Originally posted by: ViviTheMage
a few months of school doesn't make you a guru....

no but being on the interwebs does!

google can't fix EVERYTHING

 

[nweaver]

Originally posted by: Platypus

Originally posted by: Homerboy

Originally posted by: ViviTheMage
a few months of school doesn't make you a guru....

no but being on the interwebs does!

psssh, shut up, your router is rebooting!

my router, or my ultra high tech WRT54g with super haxxored firmware that's overclocked to speed teh int3rweb up?

 

[nweaver]

Originally posted by: ViviTheMage

Originally posted by: Homerboy

Originally posted by: ViviTheMage
a few months of school doesn't make you a guru....

no but being on the interwebs does!

no...not even that.

you wont know what you are talking about it unless you work with 'it' first hand.

it being the physical infrastructure.

*tap tap tap

I think you need to check your sarcasm meter.

 

[montypythizzle]

Originally posted by: nweaver

Originally posted by: montypythizzle

Originally posted by: Homerboy

Originally posted by: ScottSwingleComputers
When do the kids go back to school?

not soon enough.
See my yearly thread.

HAH, I just finished high school a year ahead, bud. I took the initiative to go half-day to the community college and half-day to finish my core classes, to learn about networking. I would say 3 hours a day for 9 months is enough knowledge to know "wen da lites r of on da WIN sid dat it b a problum wit teh ISP".

hahahaha....this just shows how much your books taught you.

When you are troubleshooting, you shouldn't just assume something based on a light. Not exactly sherlock holmes networking support there.

Oh, and Poweron/Poweroff (even with the /) is not the same as a HARD RESET. A hard reset is pulling the power, the coax, and the ethernet for about a minute. Maybe check the back of the book, and it will give you definition of words like "Hard Reset" and "/"

Ok so tell me this, if it is a problem with the ISP when you diagnosed it as a problem with the ISP, you are wrong?

 

[ViviTheMage]

Originally posted by: nweaver

Originally posted by: ViviTheMage

Originally posted by: Homerboy

Originally posted by: ViviTheMage
a few months of school doesn't make you a guru....

no but being on the interwebs does!

no...not even that.

you wont know what you are talking about it unless you work with 'it' first hand.

it being the physical infrastructure.

*tap tap tap

I think you need to check your sarcasm meter.

It dun got busted...ill fix it.

 

[Platypus]

Originally posted by: ViviTheMage

Originally posted by: nweaver

Originally posted by: ViviTheMage

Originally posted by: Homerboy

Originally posted by: ViviTheMage
a few months of school doesn't make you a guru....

no but being on the interwebs does!

no...not even that.

you wont know what you are talking about it unless you work with 'it' first hand.

it being the physical infrastructure.

*tap tap tap

I think you need to check your sarcasm meter.

It dun got busted...ill fix it.

It's probably overheating and rebooting

 

[ViviTheMage]

Originally posted by: Platypus

Originally posted by: ViviTheMage

Originally posted by: nweaver

Originally posted by: ViviTheMage

Originally posted by: Homerboy

Originally posted by: ViviTheMage
a few months of school doesn't make you a guru....

no but being on the interwebs does!

no...not even that.

you wont know what you are talking about it unless you work with 'it' first hand.

it being the physical infrastructure.

*tap tap tap

I think you need to check your sarcasm meter.

It dun got busted...ill fix it.

It's probably overheating and rebooting

It's BRICKED!!

let me power on/off and see if that will unbrick it, if not ill tell cisco it's there fault for bricking my router.

 

[nweaver]

Originally posted by: montypythizzle

Originally posted by: nweaver

Originally posted by: montypythizzle

Originally posted by: Homerboy

Originally posted by: ScottSwingleComputers
When do the kids go back to school?

not soon enough.
See my yearly thread.

HAH, I just finished high school a year ahead, bud. I took the initiative to go half-day to the community college and half-day to finish my core classes, to learn about networking. I would say 3 hours a day for 9 months is enough knowledge to know "wen da lites r of on da WIN sid dat it b a problum wit teh ISP".

hahahaha....this just shows how much your books taught you.

When you are troubleshooting, you shouldn't just assume something based on a light. Not exactly sherlock holmes networking support there.

Oh, and Poweron/Poweroff (even with the /) is not the same as a HARD RESET. A hard reset is pulling the power, the coax, and the ethernet for about a minute. Maybe check the back of the book, and it will give you definition of words like "Hard Reset" and "/"

Ok so tell me this, if it is a problem with the ISP when you diagnosed it as a problem with the ISP, you are wrong?

no, it means you got lucky, and showed that you don't understand networking and troubleshooting networking.

I can throw out the word "Physical Layer" and hit probably 80% of all network problems, does that mean I'm a godlike network admin? no, it means I have experience. To look at a light, and point at someone and say "your fault" is pretty damn bold, especially when you didn't do as they asked. Again, power on/Power off is not a hard reset, but I'm sure your books told you that.


As Vivi indicated, reading a book is great to learn some concepts, but applying those concepts in the real world is MUCH different. The most important thing you can learn for networking (and even almost any field) is troubleshooting methodology. It's something that makes or breaks a good IT person.