Permission to choke ISP customer service.

[montypythizzle]

Good thing I saved this rant...

Ok the night before last my connection kept going on and off, and then it was off the next day, and then off today. I looked at the cable modem, only problem was the cable link and cable activity were off, immediately points to ISP.

Call them today and they go through the r-tard steps, and after I lied about rebooting 50,000 times I finally talked to some service technician and they said there was an outage.

This is no ordinary outage though, I think their equipment is getting hot and then just rebooting.
GAH, I just hate places that think it is the customer's own fault or customer's equipments fault.
I just wish you could just tell them what you think is the problem and they try to troubleshoot THEIR problem.

Then my mom says we are paying 80 dollars for this "service"....
I would rather have DSL that is:
A. Cheaper
B. More reliable (grandfather's ATT DSL hasn't gone out since he got it ~8 months ago
C. More bandwidth options

I think we need more competition in this area for internet/cable.

*waits for Verizon* :roll:

BTW internet went out while posting this......

P.S. you will probably see this ~30 minutes after I wrote it due to random "outages".

P.S.S this gets annoying, no ATOT enjoyment for me


/rant.



Wow, this is lame, just listening to songs on my network for hours at a time gets a little boring, nothing to do outside This neighborhood is uninteresting.

Internet please come back on, I need you.

<3 Monty.Pythizzle

Uh oh! I got a wireless adapter...... HMM.... GO GO Wireless adapter1!!!!! No signal here, hmm let's see if my server can take advantage of it's placement. I really need a good wireless adapter, this ole B USB adapter sucks. Failure on wireless

 

[vshah]

someone should create a net rehab facility

 

[HamburgerBoy]

My ISP has been sucking a lot recently as well. For the past three weeks I've been getting an inconsistent 50-300 kb/s, along with two days of down time.

 

[montypythizzle]

Originally posted by: vshah
someone should create a net rehab facility

FAcking EH!!!

 

[montypythizzle]

It seems to work alright, this whole OP was done in about an hour, I am just waiting for the next outage, if you get this post there wasn't an outage

 

[tasmanian]

The reason they believe that its the customers fault is because it ussally is.

 

[montypythizzle]

Originally posted by: tasmanian
The reason they belive that its the customers fault is because it ussaly is.

WHOAH, holy shit Batman, he doesn't have his spell checker on!!!

In other situations but there are some (including me, having been through MS and Cisco curriculums) that DO know what the problem is and know how to troubleshoot properly.
My problem is when they try to force you to do stuff you already know is not going to fix it, and don't even troubleshoot their own systems. Seriously it took the guy ~30 seconds to tell me there was an outage in my area.

I think it is either a certain server/router/switch that is just constantly rebooting.

 

[tasmanian]

Originally posted by: montypythizzle

Originally posted by: tasmanian
The reason they believe that its the customers fault is because it ussally is.

WHOAH, holy shit Batman, he doesn't have his spell checker on!!!

In other situations but there are some (including me, having been through MS and Cisco curriculums) that DO know what the problem is and know how to troubleshoot properly.
My problem is when they try to force you to do stuff you already know is not going to fix it, and don't even troubleshoot their own systems. Seriously it took the guy ~30 seconds to tell me there was an outage in my area.

I think it is either a certain server/router/switch that is just constantly rebooting.

Its late and i got 6 hours of sleep.

 

[montypythizzle]

Originally posted by: tasmanian

Originally posted by: montypythizzle

Originally posted by: tasmanian
The reason they believe that its the customers fault is because it ussally is.

WHOAH, holy shit Batman, he doesn't have his spell checker on!!!

In other situations but there are some (including me, having been through MS and Cisco curriculums) that DO know what the problem is and know how to troubleshoot properly.
My problem is when they try to force you to do stuff you already know is not going to fix it, and don't even troubleshoot their own systems. Seriously it took the guy ~30 seconds to tell me there was an outage in my area.

I think it is either a certain server/router/switch that is just constantly rebooting.

Its late and i got 6 hours of sleep.

Eh, ok, this time only do you get a pass!

 

[esun]

I've had similarly terrible support from SBC. I was living in Milpitas (near San Jose) last summer and the Internet died. I check the router and such, everything looks fine, so I call SBC. This lady then proceeds to have me check things like my WEP key, whether my router was in fact set for wireless, if I knew the router password (note: I told her I could access the router wirelessly already, meaning half of her troubleshooting steps were pointless). Finally, I asked her point blank whether the problem was on their end and told her I didn't need her help with anything if she could just answer that question. She said no, so I hung up.

Next day, I tell the owner of the condo about the problem (I was renting a room) and he says he'll call them. That evening, he tells me that they told him it was in fact a problem on their end and that it would be fixed within a few hours. Pissed me off to no end.

 

[tasmanian]

Originally posted by: montypythizzle

Originally posted by: tasmanian

Originally posted by: montypythizzle

Originally posted by: tasmanian
The reason they believe that its the customers fault is because it ussally is.

WHOAH, holy shit Batman, he doesn't have his spell checker on!!!

In other situations but there are some (including me, having been through MS and Cisco curriculums) that DO know what the problem is and know how to troubleshoot properly.
My problem is when they try to force you to do stuff you already know is not going to fix it, and don't even troubleshoot their own systems. Seriously it took the guy ~30 seconds to tell me there was an outage in my area.

I think it is either a certain server/router/switch that is just constantly rebooting.

Its late and i got 6 hours of sleep.

Eh, ok, this time only do you get a pass!

I corrected it btw *i think i got them all*

 

[aurareturn]

Originally posted by: montypythizzle

Originally posted by: tasmanian
The reason they belive that its the customers fault is because it ussaly is.

WHOAH, holy shit Batman, he doesn't have his spell checker on!!!

In other situations but there are some (including me, having been through MS and Cisco curriculums) that DO know what the problem is and know how to troubleshoot properly.
My problem is when they try to force you to do stuff you already know is not going to fix it, and don't even troubleshoot their own systems. Seriously it took the guy ~30 seconds to tell me there was an outage in my area.

I think it is either a certain server/router/switch that is just constantly rebooting.

I've had similar experience with AT&T. I called them and they told me to do all this basic stuff that I already did which took a very long time. I just hung up and the DSL came back on a few days later by itself. :|


But not everyone knows this stuff. Most people who have DSL/Cable have no clue not they work and most of them have no clue what a modem is.

 

[montypythizzle]

After a few days?!?!?! Offline games with bots suck! So far it is smooth as silk, we are still going to ask for a discount on the bill!!

 

[vshah]

usually the pretty voice while you're on hold will list off all the outages in the area...at least whenever i've called comcast.

 

[montypythizzle]

Originally posted by: vshah
usually the pretty voice while you're on hold will list off all the outages in the area...at least whenever i've called comcast.

Heh, that shows quality

 

[AgaBoogaBoo]

Level based routing hasn't been put into place a lot but should be soon, at least at Dell IIRC, serviceuntitled.com talks about it in a few posts.

 

[montypythizzle]

Originally posted by: AgaBoogaBoo
Level based routing hasn't been put into place a lot but should be soon, at least at Dell IIRC, serviceuntitled.com talks about it in a few posts.

I could imagine the people that are "1337" and then they just get blown out of the water with misc. Cisco terminology.

 

[spidey07]

Did you turn off your cable modem for 60 seconds or longer and power off the PC and remove any home networking gear?

Because if not, it's probably a problem on your end.

Sure in this instance it was actually their problem, but by not following directions you just make resolution take longer.

 

[montypythizzle]

Originally posted by: spidey07
Did you turn off your cable modem for 60 seconds or longer and power off the PC and remove any home networking gear?

Because if not, it's probably a problem on your end.

Sure in this instance it was actually their problem, but by not following directions you just make resolution take longer.

When the modem says no cable link or cable activity I have to believe it is on their side, the same as if no lights were on the LAN side of the modem

I did reboot the modem and almost pointed it out to be the culprit (after ~2 years I have had it ) but I confirmed it was on their side when they said it was an outage.

DSL is a pain though, especially when they put the modem in the router anymore..... can't troubleshoot for shit then, and then their fancy codes and what not you have to put in.

 

[Homerboy]

Originally posted by: montypythizzle

Originally posted by: spidey07
Did you turn off your cable modem for 60 seconds or longer and power off the PC and remove any home networking gear?

Because if not, it's probably a problem on your end.

Sure in this instance it was actually their problem, but by not following directions you just make resolution take longer.

When the modem says no cable link or cable activity I have to believe it is on their side, the same as if no lights were on the LAN side of the modem

I did reboot the modem and almost pointed it out to be the culprit (after ~2 years I have had it ) but I confirmed it was on their side when they said it was an outage.

DSL is a pain though, especially when they put the modem in the router anymore..... can't troubleshoot for shit then, and then their fancy codes and what not you have to put in.

wrong
but yeah... it's easier to just point the finger elsewhere right away.

 

[montypythizzle]

Originally posted by: Homerboy

Originally posted by: montypythizzle

Originally posted by: spidey07
Did you turn off your cable modem for 60 seconds or longer and power off the PC and remove any home networking gear?

Because if not, it's probably a problem on your end.

Sure in this instance it was actually their problem, but by not following directions you just make resolution take longer.

When the modem says no cable link or cable activity I have to believe it is on their side, the same as if no lights were on the LAN side of the modem

I did reboot the modem and almost pointed it out to be the culprit (after ~2 years I have had it ) but I confirmed it was on their side when they said it was an outage.

DSL is a pain though, especially when they put the modem in the router anymore..... can't troubleshoot for shit then, and then their fancy codes and what not you have to put in.

wrong
but yeah... it's easier to just point the finger elsewhere right away.

So when the WAN light is out you check the LAN portion of the network, GREAT troubleshooting skills there bud.

 

[Homerboy]

Originally posted by: montypythizzle

Originally posted by: Homerboy

Originally posted by: montypythizzle

Originally posted by: spidey07
Did you turn off your cable modem for 60 seconds or longer and power off the PC and remove any home networking gear?

Because if not, it's probably a problem on your end.

Sure in this instance it was actually their problem, but by not following directions you just make resolution take longer.

When the modem says no cable link or cable activity I have to believe it is on their side, the same as if no lights were on the LAN side of the modem

I did reboot the modem and almost pointed it out to be the culprit (after ~2 years I have had it ) but I confirmed it was on their side when they said it was an outage.

DSL is a pain though, especially when they put the modem in the router anymore..... can't troubleshoot for shit then, and then their fancy codes and what not you have to put in.

wrong
but yeah... it's easier to just point the finger elsewhere right away.

So when the WAN light is out you check the LAN portion of the network, GREAT troubleshooting skills there bud.

No... but PROPERLY power cycling the modem is the first step. You're posts are AWFULLY cocky.

 

[montypythizzle]

Originally posted by: Homerboy

Originally posted by: montypythizzle

Originally posted by: Homerboy

Originally posted by: montypythizzle

Originally posted by: spidey07
Did you turn off your cable modem for 60 seconds or longer and power off the PC and remove any home networking gear?

Because if not, it's probably a problem on your end.

Sure in this instance it was actually their problem, but by not following directions you just make resolution take longer.

When the modem says no cable link or cable activity I have to believe it is on their side, the same as if no lights were on the LAN side of the modem

I did reboot the modem and almost pointed it out to be the culprit (after ~2 years I have had it ) but I confirmed it was on their side when they said it was an outage.

DSL is a pain though, especially when they put the modem in the router anymore..... can't troubleshoot for shit then, and then their fancy codes and what not you have to put in.

wrong
but yeah... it's easier to just point the finger elsewhere right away.

So when the WAN light is out you check the LAN portion of the network, GREAT troubleshooting skills there bud.

No... but PROPERLY power cycling the modem is the first step. You're posts are AWFULLY cocky.

Yes, I did reset/power on/off the modem before I called them, and each time, it would show the same symptoms.

 

[ThePresence]

I just had the exact same issue. Modem lights looked like it was constantly rebooting etc, my connection kept dropping off, etc.
Called OptOnline, they first told me to exchange my modem, I did. Problem continued.
They sent out a tech, he replaced all the connectors on my line, replaced the outdoor one with a waterproof one (why that wasn't initially installed is beyond me) and I haven't had a problem since.

 

[nweaver]

Originally posted by: montypythizzle

Originally posted by: tasmanian
The reason they belive that its the customers fault is because it ussaly is.

WHOAH, holy shit Batman, he doesn't have his spell checker on!!!

In other situations but there are some (including me, having been through MS and Cisco curriculums) that DO know what the problem is and know how to troubleshoot properly.
My problem is when they try to force you to do stuff you already know is not going to fix it, and don't even troubleshoot their own systems. Seriously it took the guy ~30 seconds to tell me there was an outage in my area.

I think it is either a certain server/router/switch that is just constantly rebooting.

actually, it's people like you who THINK they know what they are doing, but in reality have read a book about networking but never actually done anything that are the worst.

The ISP's first tier of techs should know about an outage, and be able to say "there is an outage" within the first 3 minutes of you calling in. That doesn't mean you know anything though.