Performance-PCS is calling me a bad customer because they sent me the wrong screws

[CFP]

I wonder if the other resellers take it seriously?

 

[dust]

Op I think you were very light on them! It's pretty clear they are accustomed to BSing customers left and right and it surprises me that several posters here try to put it on your head. Maybe they're right, you should have waited until the next gen of cards was available and THEN ask them very politely and with humility, wtf are they doing with the parts you paid for ALREADY. But yeah, you are the one who's wrong.

Two things I don't understand:
What happened to the Customer is always right!?
Seero, are you working for PPC?

 

[ErickMaga]

I just think the that of course the OP is right to request the right screws, but not the way he did it.

You shouldnt have used the words you used, GIVE ME NOW, OR SOMETHING NOW, NOW!!!

You should have written normally, i sure wouldnt let you buy from me again if you talked to me at that tone, IMHO you are WRONG, WRONG, WRONG.

The way you talked to that guy is no way to talk to anyone, you gotta respect people, otherwise, they might not deal with you again, ( what performance did, blocked you out, which i thought was totally right) or make your replacement parts, the a lot more time to get to you, if you had not been such a little brat.

Just my 2cc.

 

[xXCrossCheckXx]

You were a lil to abrupt. Instead of coming back with a threatening email. all you needed to do was reply with "I emailed you about missing screws/wrong parts. what is the status of me getting some of the right screws/parts sent to me. for and then after not getting a response then get a lil brash.

It could have been a error where your email was missed or accidentally deleted due to human error....like 99.99 % of us humans do...oh wait you are that .01% percent that doesnt make mistakes. see what i did their. i came back at you like you did to performance pc's. how do you feel. now you know how they feel.

 

[railven]

It seems your post gets more personal, which I don't know why. If you think that it is hard to deal with me while keeping your Emotion under control, then you won't survive a day dealing with customer with problems.

Personal? I don't even know you or have the post history to have any feelings/opinions on the posters. The only emotion I use when I post here is boredom. If you are finding anything 'personal' in my responses to you, not sure what to say. Hi, my namei s Railven.

Working at a lab, with doctors, and customers who get prodded and poked, sure, I can't diffuse an altercation.

There you go with your assumptions again.

Also, you are the one who said that I based my argument upon assumptions, but then now you assumed that PPC sat on the issue for 9 days. So you assumed that the issue was solved in one day, even minutes. Clearly, it is your assumption and not based upon evidence. Even if you are indeed correct, you haven't answered the original question, why did OP got banned?

10 days from start to end, day 1-9 nothing, day 9-10 EK was contacted in the responses from the evidence given, a resolution was reached. I wonder what PPC did for days 1-9.

OP got banned for PPC claiming him to be an unreasonable customer. That is a given fact through the statements. People are arguing whether they agree with that. Have you not been following the thread?

Once again, you repeatedly stated that 9 days is too long. I understand that, but you have to understand that this is according to your personal standard. You expect vendor should give you a daily or weekly update, which is fine, but that is only your opinion, your standard. You probably won't purchase from PPC because of that, which is fine. You are the one who decide where and what to drop your cash. Hey, I have an opinion on the fact that it takes up to 10 business days for a chance to be cashed out. So what? Is this the reason why OP got banned? If it is PPC that is complaining, then we can say "Oh you left your customer hanging for 9 days." As of now, even after 9 days of waiting, OP still wants to do business with PPC.

Of course this is my opinion, just as you have yours. You've create scenarios that put the vendor in better favor, you've claimed that 9 days without a response is reasonable, and then you defend the company from other people's opinions question why he was banned, knowing and never denying why he was banned.

I'd love to let a patient wait 9 days without a response, oh how quickly we'd be sued.

Again, you have to read carefully, I said one can be as blah blah blah as a customer, I didn't say OP is blah blah blah. I did said OP is rude, which is my opinion. May be to you, OP is acting politely and appropriately, which is fine.
IMO, OP was trying to play rough, and therefore they played a rough game. At the end, OP had won, because s/he is the customer. On PPC's opinion, OP is a bad customer and seek no further business with OP.

Wow, funny, I said he was rude too, and yet some how you missed that. But, from my experience his level of rude was so timid, I, as a medical professional would laugh it off. His response was so sarcastic, yet true, that I'd take it as an eye opener more than a "this guy is trying to hurt me, deep inside where I'm a woman." [No offense to the ladies in the forum ]

OP won, correct, and PPC lost, and now this thread is costing PPC credibility, and someone contacting them and their response being [paraphrase] "we don't do forums, and any decent forum would delete such threads" is just more evidence that - shady vendor will be shady.

 

[Seero]

...Hi, my namei s Railven.

Hello, my name is seero. I am a troll, my hobby is to troll around forums. My day job is "not working", and everyone thinks that I am good at my job. Nice to meet you.

The debate here may be a little hot, and my EQ is not as high as I would like to be, so if we are still cool, then please take my apology and proceed.

10 days from start to end, day 1-9 nothing, day 9-10 EK was contacted in the responses from the evidence given, a resolution was reached. I wonder what PPC did for days 1-9.

Just because from day 1-9 there are no email exchange shown doesn't mean the case was not handled by anyone within day 1-9. Stating that PPC did nothing for 9 days is only one of many possibilities.

OP got banned for PPC claiming him to be an unreasonable customer. That is a given fact through the statements. People are arguing whether they agree with that. Have you not been following the thread?

And you don't say those post that stated otherwise?

Of course this is my opinion, just as you have yours. You've create scenarios that put the vendor in better favor, you've claimed that 9 days without a response is reasonable, and then you defend the company from other people's opinions question why he was banned, knowing and never denying why he was banned.

You got me wrong. I am not trying to defend the company, just trying to help OP and others who do not see what went wrong.

I'd love to let a patient wait 9 days without a response, oh how quickly we'd be sued.

People who are in serious pain and desperately needed a kidney transplant will like to have a word with you.

As to the suing, it is okay for OP to file a law sue against PPC. Whether or not there is a lawyer will is willing to take this case or whether the case can be made to a court is another story, let alone winning.

Wow, funny, I said he was rude too, and yet some how you missed that. But, from my experience his level of rude was so timid, I, as a medical professional would laugh it off. His response was so sarcastic, yet true, that I'd take it as an eye opener more than a "this guy is trying to hurt me, deep inside where I'm a woman." [No offense to the ladies in the forum ]

Again, you think that his level of rudeness is timid, while I think it is foolish to be rude under any circumstances unconditionally. As a troll, I think OP, as well as those who think that it is okay to be rude because they have rights, are foolish. Hey, I have my rights too. It isn't so much that their attitude hurt others, although that may be the intention, but their attitude brought consequences that they do not expect. By saying that they are foolish, I know the consequences. Trust me, my intention is not trying to hurt anyone, but to get a point across.

OP won, correct, and PPC lost, and now this thread is costing PPC credibility, and someone contacting them and their response being [paraphrase] "we don't do forums, and any decent forum would delete such threads" is just more evidence that - shady vendor will be shady.

You got me wrong. When I said OP has won, I meant that he got what he wanted, said what he wanted, and PPC took it all. One of the consequences is s/he got banned. Like a kid who likes to be rude to others will found out that no one likes to play with him/her.

 

[WelshBloke]

now that is messed up

Why? Isn't that exactly what the OP is doing?

(assuming you are talking about the last part of the bit you quoted)

 

[Seero]

Why? Isn't that exactly what the OP is doing?

(assuming you are talking about the last part of the bit you quoted)

:thumbsup::thumbsup:

 

[Madcatatlas]

Why? Isn't that exactly what the OP is doing?

(assuming you are talking about the last part of the bit you quoted)

You have gotto be kidding me. Do you understand the implications of such practices if they were also used in your everyday life? The closest thing to it, is a store-chain "blacklisting" (meaning they dont give that person any benefit of the doubt but still dont say "dont shop in our stores") within their own chain.

It is completely different for a customer to "warn" in this case than it is for a company to do the exact same.

In europe we have 1 whole GROUP of people who have been subject to this type of "branding", the romanian/gypsy population and still are. (to name the extremes of such practices)

I could go further in explaining this, but something tells me others will point out a few shortcomings in your flawed deduction displayed with that post. IN your defence, you are posing the statement as a questionmark, so apologies if you only ment to spark discussion.

:thumbsup::thumbsup:

 

[Seero]

You have gotto be kidding me. Do you understand the implications of such practices if they were also used in your everyday life? The closest thing to it, is a store-chain "blacklisting" (meaning they dont give that person any benefit of the doubt but still dont say "dont shop in our stores") within their own chain.

It is completely different for a customer to "warn" in this case than it is for a company to do the exact same.

In europe we have 1 whole GROUP of people who have been subject to this type of "branding", the romanian/gypsy population and still are. (to name the extremes of such practices)

I could go further in explaining this, but something tells me others will point out a few shortcomings in your flawed deduction displayed with that post. IN your defence, you are posing the statement as a questionmark, so apologies if you only ment to spark discussion.

Double standard.
It is okay for an identity in group A to blacklist an identity in Group B
It is going to destroy the world for an identity in group B to blacklist an identity in Group A.

In this case, group A are customers, and group B are vendors.

I know you are not kidding and are very serious about it.

 

[Minerva]

Just my 2cc.

Ever hear the expression "The Customer is Always Right"?

 

[Seero]

Ever hear the expression "The Customer is Always Right"?

Ever hear the expression "Money is not everything?"

 

[MagnusTheBrewer]

Ever hear the expression "The Customer is Always Right"?

Except when the customer is wrong. A customer is wrong when they get snotty or abusive. It's not always a case of if one is right the other is wrong. After having read the continuing saga, I think both the OP and Performance-PC are wrong. The fall out is I probably wouldn't do business with the OP or Performance-PC in the future.

 

[waffleironhead]

Why? Isn't that exactly what the OP is doing?

(assuming you are talking about the last part of the bit you quoted)

Well for one it is poor business practice to share private information obtained in a transaction. Second it is in violation of their stated privacy policy.

http://www.performance-pcs.com/catal...n_page=privacy

"The information you provide to enter an on-line order will not be shared or sold to anyone. This is a trust that we at Performance PC's, Inc. take very seriously. Unless we're presented with a court order - your information will not be released or sold to any other person."

I wonder if anyone can prove their information was shared in violation of the contract and if charges can be filed.

 

[Minerva]

Except when the customer is wrong. A customer is wrong when they get snotty or abusive. It's not always a case of if one is right the other is wrong. After having read the continuing saga, I think both the OP and Performance-PC are wrong. The fall out is I probably wouldn't do business with the OP or Performance-PC in the future.

If the vendor was not shoddy (and that's being really nice here!) this problem would not have happened in the first place!

I REFUSE to do business with these tards due to their idiotic policy on order cancellations. If you accidentally place an order and want to cancel they will still charge a restocking fee even if they touch nothing/ship nothing! Simply un-acceptable! I'd rather buy from frozen-cpu then these crooks and believe me that is saying a lot!

 

[Madcatatlas]

Double standard.
It is okay for an identity in group A to blacklist an identity in Group B
It is going to destroy the world for an identity in group B to blacklist an identity in Group A.

In this case, group A are customers, and group B are vendors.

I know you are not kidding and are very serious about it.

Thank you for confirming the obvious nature of your posting. Trolling.


Bottomline: I have money and im not difficult, i just have standards. Standards which are not extreme or unreasonable. If you want my money, you better cater to my needs and treat me right.

 

[Seero]

Thank you for confirming the obvious nature of your posting. Trolling.


Bottomline: I have money and im not difficult, i just have standards. Standards which are not extreme or unreasonable. If you want my money, you better cater to my needs and treat me right.

Trolling is not my nature, it is my hobby. I was not trolling you though. By calling me a troll, you are actually trolling this thread. If you really feel like you got trolled by any post, there is a triangle at the bottom left corner which you can use to report any sorts of abuse. Rest assure, the free service provided by this forum doesn't take 9 days. However, don't treat them like customer reps working at PPC though.

What is wrong for the one whom you want to spend your my money upon to refuse to provide the service that you demand?

For example, for 5 bucks, I will like you to clean up my car with nothing but your butt until it is clean. By clean I mean no dust, mud or dirt. Then wax it with nothing but the wax and your face. I expect every single part of the car is shinny enough to reflect an image of a coin. Failing to do so and you will need to do it all over again, until I am satisfied with the service.

Here is the catch. Based upon your standard, you can not say no because I am the customer, and it is my money that is going into your pocket. My demand is not unacceptable because, as a customer, I am always right and have the right to be a jerk.

Another example, for a 120 bucks, I will like to purchase a water block that worth 120 bucks manufacture by EK from you. If the block doesn't work for whatever reason, you will have to fix it without any excuses in a timely manner, or I will withdraw my payment even after you have sent me the product. If it is not NOW, than it is not in a timely manner. I will screw any representatives that I contact with when I need to and they should contact me shall anything goes wrong or not in a timely manner so I can screw them whenever I want to until I am satisfied with the product. Thank you very much.

The catch is the same. Based upon your standard, you can not say no because I am the customer, and it is my money that is going into your pocket. My demand is not unacceptable because, as a customer, I am always right and have the right to be a jerk.

Are you willing to accept these business deals?

 

[Spicedaddy]

Can't believe people are defending the store here... They shipped an open box product with missing parts, then make the customer wait and give excuses that it's not their fault? wtf?

Any decent retail store would've opened another box and shipped the right screws ASAP, and would've apologized to the customer.

Closing a customer account for a sarcastic email just shows how unprofessional they are.

 

[bryanW1995]

@OP: I stopped reading after page 3, but the posts seem to be about 50/50 on who's fault it is. IMHO, your email was a bit over the top with the sarcasm, and it doesn't surprise me that you got banned. You could have gotten the exact same result with an extremely polite email that also mentioned that if something wasn't done about it directly that you would be forced to dispute the entire transaction with your credit card company. Now, it's certainly possible that PPCs has a standing policy that anybody who threatens to cancel a credit card order is automatically banned from future transactions regardless of circumstances, but I suspect that if you'd phrased the email more politely that they would have continued to seek your business. I see this sort of thing on a daily bases as a car dealer, though obviously it's usually a lot more money at stake when there's a dispute.

Having said all of that, I would also say that I probably would look at other companies in the future if I were you b/c you're not likely to get much/any help from their CS dept going forward.

 

[3DVagabond]

Why? Isn't that exactly what the OP is doing?

(assuming you are talking about the last part of the bit you quoted)

Well, except that privacy doesn't apply to businesses. Sharing "individuals" details is not the same thing, IMO.

 

[VirtualLarry]

Now, it's certainly possible that PPCs has a standing policy that anybody who threatens to cancel a credit card order is automatically banned from future transactions regardless of circumstances

This is likely to be true.

 

[darkewaffle]

Anybody who thinks the customer is always right clearly does not have to deal with many customers

 

[Itchrelief]

Except when the customer is wrong. A customer is wrong when they get snotty or abusive. It's not always a case of if one is right the other is wrong. After having read the continuing saga, I think both the OP and Performance-PC are wrong. The fall out is I probably wouldn't do business with the OP or Performance-PC in the future.

I agree with this.

The vendor screwed up originally, but the buyer handled the situation in the wrong manner. OP would have been basically faultless if he had been more level headed but his manner made me much less sympathetic to his plight.

OP had a right to be upset, but not a right to berate the vendor's employees.

Vendor eventually corrected the problem, so the issue is resolved, although not in an ideal fashion.

IMO the vendor has all rights to refuse to deal with difficult customers again. Whether this is good PR is a different matter.

"The customer is always right" is not some sort of law. Everyone has their own interpretation as to where, but at some point a line has to be drawn when the customer becomes unreasonable. Anyone who believes that the customer is always right without exception is probably an unreasonable customer.

 

[taltamir]

OP had a right to be upset, but not a right to berate the vendor's employees.

I would like to point out that the vendors employees started it.

Summary
Day 1 - Missing screws!

Day 1 - We send ASAP!

Day 9 - Where are screws? Send screws NOW, or replacement product NOW, or refund NOW. If none of those then chargeback on CC.

Day 9 - Rude and Snarky reply by custoemr support. "you fail to realize... open box" and "we can send you all the hardware we have" "we have to simply wait"
Saying that he will get the screws when the manufacturer deals with. Alternative product or refund options suggested by the customer are ignored as if he didn't make them.

Day 9 - Rude and Snarky reply by customer. "I did not order an excuse"

While I would not get rude myself, I have to point out that the customer support represenative got rude and snarky first, and the OP just replied in kind. Demanding that you get a refund, alternative product, or the missing crucial parts of the item you purcahsed 9 days ago, and threatening a chargeback is note being rude in any way. He was being firm and fair.

 

[Itchrelief]

I would like to point out that the vendors employees started it.

Summary

Day 9 - Where are screws? Send screws NOW, or replacement product NOW, or refund NOW. If none of those then chargeback on CC.

Where I disagree with you is that I believe the customer's angry and demanding email on day 9 precipitated the vendor's snarky reply. He should have ended the email after the first sentence. Everything after that was counterproductive since everything he said in an overly angry manner is already implied when stuff like this goes pear shaped. The problem was magnified since the vendor seems to be a little easy to push over the edge, but so does the customer.

In any case, the vendor's response is not all that snarky if one is willing to extend the benefit of the doubt to the other party and is willing to be civil in discourse, which the customer was not. But neither was the vendor.

Perfect storm here.

I think both parties need to have their emails read over by a third party before they hit "send" in the future.

Granted, the vendor is supposed to be professional, but I would hope that customers would try to be somewhat civil as well. Unfortunately, it doesn't seem to happen much these days. Apparently it works better to be immediately angry, accusatory, and demanding in most cases, or people wouldn't do it as much. Just didn't work this time, I guess. :\