Performance-PCS is calling me a bad customer because they sent me the wrong screws

[SickBeast]

oh how little you know.

people have had houses off the grid for centuries. it's not as though your ancestors froze to death before you were born.


This is a thread derail and is not acceptable

Moderator jvroig

 

[taltamir]

So do you agree or disagree that the customer needs to send the goods back before they can get the refund? You are describing the process required to send the goods back. If I wants to be picky, I will say that you are wrong because you didn't mention anything about posting office.

You clearly stated that he has no rights asking for a refund without sending back the goods.
This is not how it works.
1. Ask for refund.
2. Get RMA
3. Send goods.
4. Get money refund.

You are now trying to "win" by stating that 3 happens before 4. But you were arguing that he has no right to perform 1 before he does 3.

 

[chihlidog]

To those of you siding with the company in this thread, please remind me of it if I ever go to purchase something from you in the FS/FT section.

So the OP got pissed after OVER A WEEK of not hearing anything, AFTER the company TOOK HIS MONEY. I've got zero issues with this whatsoever. Them labeling him "unreasonable" for this is, quite frankly, INSANE. I'd be FURIOUS. I paid you, now GIVE ME WHAT YOU SOLD ME. That's just business. It isnt even going above and beyond, it should simply be assumed that a company will remedy any problems in a timely manner. 9 days is not timely. And they didn't even bother to try to slide him something a little extra for it.

Nope, I still side strongly with the OP on this one. This is why companies that treat me well, like XFX and Logitech, will retain my business . PC enthusiasts spend serious money on hardware and when something isn't right I think we can expect it to be taken care of, not smart-ass excuses.

 

[SickBeast]

Here's a quote from wikipedia:

"By this time, Lord Kelvin had already invented the heat pump in 1852, and Heinrich Zoelly had patented the idea of using it to draw heat from the ground in 1912."


This is a thread derail and is not acceptable

Moderator jvroig

 

[taltamir]

oh how little you know.

people have had houses off the grid for centuries. it's not as though your ancestors froze to death before you were born.

So you:
1. suggest I am ignorant.
2. Try to shift the conversation away from your claim that having a gas infrastructure is stupid in the face of the superior geothermal technology? (because apparently you can cook with geothermal energy)

Yes, my ancestors managed for centuries without electricity. I well aware of exactly how they did it.
My parents and their parents with natural gas. their parents and before with coal and wood.
None of them used geothermal energy to cook or heat their house and geothermal was never a reason to not build a gas infrastructure like you claimed.

Here's a quote from wikipedia:

"By this time, Lord Kelvin had already invented the heat pump in 1852, and Heinrich Zoelly had patented the idea of using it to draw heat from the ground in 1912."

A patent =! an efficient, widely available, cost effective, reliable, product.

This is a thread derail and is not acceptable

Moderator jvroig

 

[Madcatatlas]

That is exactly why I said PPC is NOT being irresponsible. They did not refuse to fix the issue, but the resolution to the issue requires items that they don't have, which is what the OP is asking for, the screws.



The reply was they will send those screws ASAP, meaning As Soon As Possible, which means "not NOW". OP didn't challenge this afterwards until 9 days later.

HOly Cow man, are you reading what you are writing?

The OP waited 9 days Because they were quick on the ball to say that they would send the items ASAP as you put it. He then gives them 9 days, which is more than 5 work days, to give additional feedback or deliver the product. Are you saying the OP should have harried them more when they said "ASAP"?....

Final point should be:

If your selling an item, you either make sure you sell THAT product and not a product which is completely flawed (missing critical part). If you sell a completely flawed product and your customer requires the correct product, you get the correct product and send it. If you cant deliver said correct product for various reasons, you either beg the customer to wait out more, or you offer the customer an equivalent product or you offer the customer his money back. You do not make excuses unless you want to show that your in way over your head and cant do descent inventory management.

I bought a few products from a Chinese site once, and i don't know if its because of the lacking English skills or what, but their email reply's were always TO the point without much beating around the subject. A conversation or exchange of mails with them in this case would be something like this:

customer: hello, my product is lacking a critical part.

company: ok, we will try to get you that part as soon as we can.

customer: ok.

customer: where is my part?

company: we dont have it yet. would you like another product? If you dont, we transfer your money back.

end of that transaction.

 

[SickBeast]

Ok then taltamir, here's more from wikipedia:

In 1892, America's first district heating system in Boise, Idaho was powered directly by geothermal energy, and was soon copied in Klamath Falls, Oregon in 1900. A deep geothermal well was used to heat greenhouses in Boise in 1926, and geysers were used to heat greenhouses in Iceland and Tuscany at about the same time.


This is a thread derail and is not acceptable

Moderator jvroig

 

[SickBeast]

fight trolls with knowledge, that's what i say

/thread

/pwnage

**logs out and prays to the mod gods**


This is a thread derail and is not acceptable

Moderator jvroig

 

[SickBeast]

btw taltamir, yes, i think you're ignorant, and yes, i think you have a pathology.


This is a thread derail and is not acceptable, and it is also a personal attack and is also very much not acceptable. You are on a roll.

Moderator jvroig

 

[chihlidog]

HOly Cow man, are you reading what you are writing?

The OP waited 9 days Because they were quick on the ball to say that they would send the items ASAP as you put it. He then gives them 9 days, which is more than 5 work days, to give additional feedback or deliver the product. Are you saying the OP should have harried them more when they said "ASAP"?....

Final point should be:

If your selling an item, you either make sure you sell THAT product and not a product which is completely flawed (missing critical part). If you sell a completely flawed product and your customer requires the correct product, you get the correct product and send it. If you cant deliver said correct product for various reasons, you either beg the customer to wait out more, or you offer the customer an equivalent product or you offer the customer his money back. You do not make excuses unless you want to show that your in way over your head and cant do descent inventory management.

I bought a few products from a Chinese site once, and i don't know if its because of the lacking English skills or what, but their email reply's were always TO the point without much beating around the subject. A conversation or exchange of mails with them in this case would be something like this:

customer: hello, my product is lacking a critical part.

company: ok, we will try to get you that part as soon as we can.

customer: ok.

customer: where is my part?

company: we dont have it yet. would you like another product? If you dont, we transfer your money back.

end of that transaction.

Precisely. That's how it SHOULD have been. Not "Oh, sorry, we cant get you a working part right now". A seller assumes responsibility to make it right.

Hell, Im not in business and I know it when I sell something. I sold a motherboard on this very forum which was perfect when it left my house, but the buyer told me did not function. There was no obvious shipping damage. I didnt charge him for it, and didnt think twice about it. That's just how its supposed to be.

I sold an old 4850 on Craigslist. It was perfect when it came out of my system, and due to comments from the buyer, I believe his power supply chewed it up. Even so, I offered to buy it back. PERIOD. It's my responsibility. Thankfully since it was XFX they gave him a new one under the transferred warranty, but it was MY responsibilty to make sure the buyer was satisfied. IMO it's just a given that when selling a product, the seller is obligated to make sure the buyer gets what they paid for and if not, pays nothing.

 

[taltamir]

Ok then taltamir, here's more from wikipedia:

In 1892, America's first district heating system in Boise, Idaho was powered directly by geothermal energy, and was soon copied in Klamath Falls, Oregon in 1900. A deep geothermal well was used to heat greenhouses in Boise in 1926, and geysers were used to heat greenhouses in Iceland and Tuscany at about the same time.

I have actually managed to do some research to verify my claims before making the very first post on this argument. So yes I read that exact line in wikipedia, before making my very first post about geothermal vs natural gas in this thread.

It just so happens that having a system installed in 1892 still doesn't mean that the technology is an efficient, widely available, cost effective, reliable, product.
They built one system in 1892, and then a second system in 1900, then in 1926 a system for greenhouse heating. Doesn't sound like a widely available product to me. Would you claim that the average home has a nuclear power plant in the back yard? because those are built as often as those dates suggest.
Now, TODAY we have working geothermal systems as an end product for consumers... which is still too expensive upfront to be justified compared to an electric AC.


This is a thread derail and is not acceptable

Moderator jvroig

 

[SickBeast]

taltamir have you ever seen a volcano?


This is a thread derail and is not acceptable

Moderator jvroig

 

[Schmide]

high end air will match midrange water if you know what you're doing. the heat has to dissipate. just get some good case airflow going. the fans don't need to spin fast. make sure your case is 100% aluminum. :thumbsup::thumbsup:

Dude mid-range water is a 120.2 radiator which ends up being able to dissipate

avg performance ~350w with a 10c water in air out.
extreme performance ~200w with a 5c water in air out.

There is absolutely no freaking air system that I know of can move that much wattage, and since you always marginalize things, with that much space, for that much cost, with that much noise, etc. If you say well you don't need that for an average system, a water system is not an average system and there is no comparison at the levels given.

If there were such a air system it would be the size of the case it's self.

You really need to do your research and leave this argument alone.

 

[Seero]

Somehow people tend to forget what the question was to begin with. OP was not upset by the company's resolution and service. In fact, OP was happy about it or else why would OP wanted to purchase from the company again just to found that the company ceased OP's account?

Page after page people tries to explain how bad the service were, but that isn't the reason why OP got banned. I guess, to some, OP's behavior is acceptable, nice, polite and appropriate.

 

[Schmide]

Somehow people tend to forget what the question was to begin with. OP was not upset by the company's resolution and service. In fact, OP was happy about it or else why would OP wanted to purchase from the company again just to found that the company ceased OP's account?

You can be dissatisfied without being petty and vengeful which seems to be the feelings coming from the company.

 

[Seero]

You clearly stated that he has no rights asking for a refund without sending back the goods.
This is not how it works.
1. Ask for refund.
2. Get RMA
3. Send goods.
4. Get money refund.

You are now trying to "win" by stating that 3 happens before 4. But you were arguing that he has no right to perform 1 before he does 3.

You mis-understood me. I said it over and over again. Customer in this case can ask for a replacement, an exchange, or a refund. For exchange and refund, a RMA needs to be setup and all a customer needs to do is to request for one. However, customer can only pick one of these options, not all. If customer wants screws to be sent, than s/he is not going to get exchange or refund. If customer is looking for refund, then s/he is not going to get an exchange or any replacement parts. It is as simple as that.

 

[SickBeast]

You really need to do your research and leave this argument alone.

Ah yes, you would like it if I did that, wouldn't you?

Ignorance is bliss. ()


I am getting tired of your trolling in this thread.

Enjoy your vacation.

Moderator jvroig

 

[darkewaffle]

Edited: Woops. I misinterpreted Schmide, I think. lol.

 

[Schmide]

Edited: Woops. I misinterpreted Schmide, I think. lol.

Jokes on you I was misrepresenting myself.

 

[railven]

You mis-understood me. I said it over and over again. Customer in this case can ask for a replacement, an exchange, or a refund. For exchange and refund, a RMA needs to be setup and all a customer needs to do is to request for one. However, customer can only pick one of these options, not all. If customer wants screws to be sent, than s/he is not going to get exchange or refund. If customer is looking for refund, then s/he is not going to get an exchange or any replacement parts. It is as simple as that.

I fail to see where he requested all three to be done. I see where he said give me either this, or that, or that, but he clearly said he wants one of the three done immediately. As I said to your respond - he said he wanted the screws that was his request, but added the three possible resolutions to his issue, pick one, and ultimately if none of the three options were met, he would do a charge back.

Never once did he ask for all three as if he was expecting all three to be given to him. Please show me where he asked for all three, and expected all three.

You can most certainly make as many demands as you want, that doesn't mean each single one will be met. "I want a refund OR an exchange" is not the same as "I want a refund and an exchange."

 

[Madcatatlas]

Somehow people tend to forget what the question was to begin with. OP was not upset by the company's resolution and service. In fact, OP was happy about it or else why would OP wanted to purchase from the company again just to found that the company ceased OP's account?

Page after page people tries to explain how bad the service were, but that isn't the reason why OP got banned. I guess, to some, OP's behavior is acceptable, nice, polite and appropriate.

Will you cut the ignorant talk? Not sure what you have been trying to say across these 5 or 6 posts you have made in this topic. I think you are trying to hard to agree with everyone or make everyone agree with you.

It is possible to have two thoughts in your mind at the same time. OP was rude and sarcastic, but within his right all the same.

 

[Chiropteran]

OP is in the right, sounds like this store is very poorly managed.

1- Store opens product prior to sending it out to make sure it's all in order. Except they messed up and it wasn't. STRIKE 1

2- Product received missing parts. STRIKE 2

3- Email sent requesting correct screws, quick response. NEUTRAL

4- Nothing happens for 9 days. STRIKE 3

5- Instead of being apologetic and making things right, company grudgingly sends out screws and bans the the customer. STRIKE 4


1, or possibly even 2 mistakes could be excusable, but the company in this case was wrong in 4 different cases that I saw. Total failure. If you are going to open up the customer's product before sending it out in order to make sure it is all correct, you need to actually make sure it's all correct. Wrong screws in a brand new unopened box would be excusable, and an opened box with all correct parts would be excusable, but wrong screws + open box + excuse that box was opened to prevent wrong screws? Very sad and unprofessional.

 

[railven]

I just noticed another gaff on the vendor's issue. Had the vendor done simple courtesy emails the sarcastic email would have been completely avoided.

Feb 14, 5AM OP wrote:
[Paraphrase] Where are my screws? Send em, or I do a charge back.
Feb 14, 8AM vendor wrote:
[Paraphrase] Chill out homes, EK screwed us, so we can't get you the screws until they get back to us.
Feb 15, 2AM OP wrote: (note this, this is 18 hours LATER)
[Paraphrase] Yo, bro I don't care what you dont got my screws, send em before I screw you.
Feb 15 <time not shown, most likely after 2AM> vendor wrote:
[paraphrase] We sent your screws yyesterday, so, STFU!

So, the vendor sent the screws according to them on the 14th, and at no point between 8AM on the 14th and 2AM on the 15th is there a simple "we sent your screws, expect them soon."

Wow, these people lack the most common basics of customer service - keep the customer in the loop.

 

[Seero]

Will you cut the ignorant talk? Not sure what you have been trying to say across these 5 or 6 posts you have made in this topic.

What ignorant talk you spoke of? I have been replying post directed to me, just like this one.

I think you are trying to hard to agree with everyone or make everyone agree with you.

I'm not sure I understand what you are trying to say. I don't expect people to agree with me. However, I do need to clarify points that I made. Not once I said anyone in this thread being incorrect or ignorant. Did you?

It is possible to have two thoughts in your mind at the same time. OP was rude and sarcastic, but within his right all the same.

That is one thought. OP has his rights, abused upon it, and got what he wanted at the end. On the other hand, the company, PPC, also has the right to seek no further business with OP. Do you have any questions about this thought?

 

[Seero]

I fail to see where he requested all three to be done. I see where he said give me either this, or that, or that, but he clearly said he wants one of the three done immediately. As I said to your respond - he said he wanted the screws that was his request, but added the three possible resolutions to his issue, pick one, and ultimately if none of the three options were met, he would do a charge back.

Never once did he ask for all three as if he was expecting all three to be given to him. Please show me where he asked for all three, and expected all three.

You can most certainly make as many demands as you want, that doesn't mean each single one will be met. "I want a refund OR an exchange" is not the same as "I want a refund and an exchange."

PPC told OP that they are working on the replacement screws. OP can request updates or be pushy on the process, but threaten to charge back without sending the units he got? That really isn't the same as requesting refund, is it?