Oh crapped, I missed this.
It is not long ago about the Cougar Point incident. So a customer brought a mobo from, say Newegg, which consists of the problem. Yes refund from newegg is an option, but can newegg sent out new and improved mobo before manufacturer? As a customer, you can issue whatever emails demanding NOW NOW NOW and threaten about charge back in the name of broken hardware to Newegg. Is Newegg in this case at fault?
If the Cougar Issue is widely known, then yes, Newegg is most definitely at fault. If they are told to pull stock from inventory or send back to the manufacturer for exchanges but choose not to and pass it over to the customer, that is negligence.
That's like the cat food laced with poison issue: IAM issues a recall, Hannaford over at 315 Belmont St doesn't pull the product, some cat gets sick and dies - Hannaford is as liable as IAM, if not more.
Please re-read the email from OP. The very first email from OP to PPC consist of this line:
Does this seems like OP has returned the whole package s/he received? To me, OP did not ship back anything but demand the correct screws while keeping the incorrect screws. Inside the email exchange, PPC did not ask for those screws back, meaning that either PPC or EK have to pay for. This is perfectly fine as there are no reason for the OP to work for PPC or EK for free to ship those incorrect screws back. However, if OP did not ship back the whole package back, then refund or exchange are not possible as OP kept the product. That means, based upon the context of the emails, there are 3 options:
-Sent me screws now without further excuses or delays.
-Charge back on credit card while keeping whatever they have sent OP.
-Sent me a replacement unit and hope that OP will return the old one.
Woah, woah, so the OP makes a demand - screw or exchange, what does that have to do with him returning the product? You make a claim/demand, wait for a response, follow up or counter. I take it you return the item first then ask for the refund - assume this is all done via mail. If that is how you handle things, bro you're just asking to be forced to go the charge back route.
Vendors have insurances too. It isn't like Joe A just steals from them, they have means to cover the damage. And charge backs aren't as simple as a Credit Card company returns the money to the customer no questions asked. Vendors can appeal it. The only issue with this is it is more costly to the vendor than a simple exchange/refund which is why they'd rather settle it outside of the courts (which is were charge backs could end up.)
It is a reversal if you will. Customer asks vendor for satisfaction, vendor ignores customer, customer does charge back (this didn't escalate to that level regardless what fairy tales you tell yourself) so the roles are reversed, now vendor is arguing to credit card company they acted in good faith, Credit Card company gets statement from customer and etc.
You think the world works where you can just charge back a purchase AND keep the item? What credit card company is this because I'll sign up in a heart beat.
Granted, OP may be rude, but in the case where OP did charge back, then it is highly likely that OP also shipped things back. I can't say for sure as we don't know.
That is exactly why I said PPC is NOT being irresponsible. They did not refuse to fix the issue, but the resolution to the issue requires items that they don't have, which is what the OP is asking for, the screws.
First you got to stop with the assumptions and "what ifs." Argue what has been stated.
Also I never said PPC wasn't being responsible. I said they were shifting blame which is an excuse. And the OP attacked their excuse. I don't agree with the OP's manner, but he was within his rights (Just as the vendor is to block him) but of the two I'd cast unreasonable on the vendor, not the customer.
The reply was they will send those screws ASAP, meaning As Soon As Possible, which means "not NOW". OP didn't challenge this afterwards until 9 days later.
Well, he never stated how or when this was resolved. Maybe the screws were in his mailbox as he type is last email. However, if this case was still open, meaning that it was left unresolved, OP would have stated so and logically not do business with this company again.
I am not saying OP did charged back, I am asking what if OP did charged back. In this case can OP by classified as a bad customer?
Not sure where you live or where you work, but ASAP often means what it translates too - As Soon As Possible. Clearly the OP wasn't in as much as a rush since he waited 9 days. When my ASRock motherboard died on me I was on the phone with Newegg AND ASRock. I exchanged probably 5 emails alone with ASRock to get my RMA setup. I needed my main PC back up. I couldn't afford waiting 9 days for a follow up.
In the end, the customer didn't do anything to be marked as unreasonable. Waiting 9 days for an "ASAP" response to me is very lenient. If someone said "Sure, I got your stuff I'll deliver it ASAP," I'd expect it before the end of the day.
Also the resolution is clearly in the emails and the follow comments by the OP. You chose to ignore them and create scenarios in which the vendor is holier than thou. OP never did the charge back, he got his screws, and to him it was water under the bridge a he was going to be a returning customer, the vendor was clearly on the rag and must have cut themselves to release the pain as they banned the customer (haha.)
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