A COUPLE IT JOBS IN SOUTHEAST MICHIGAN
Title: IS Support Specialist(s) - 2 open positions
Location: Plymouth, MI
Date Posted: 06/04/2004
Grade: 5-7 (DOE)
Category: IT
Reports To: E. Tookes, Director of IT Help Desk
Forward Your Resume To: Teri Fry
Responsibilities:
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End-User Support, Level I - Provide Level I IT support to company-wide end-users. Establish and maintain a thorough knowledge of applications and technologies, participate as a primary and secondary support specialist for multiple systems. Log, track and resolve all IS support issues to achieve a high level of internal customer satisfaction.
Training / Rollouts - Develop and deliver ongoing end-user training programs for current applications and technologies. Participate in new application and technology rollouts; specifically responsible for training and launch programs.
End-User Account Administration - Administer end-user accounts for all business applications (ERP systems, portal / web applications, etc.). Establish and maintain a centralized / rotating account administration function.
Asset Management / License Tracking - Manage and track all software and hardware assets / licenses. Ensure that all distributed software is properly purchased and licensed.
Documentation - Develop end-user documentation (manuals, procedures / work instructions, etc.) as required.
IT Communications / PR - Participate in company-wide IT communications (e.g., IT e-Newsletter). Inform end-user community of critical IT information, such as IT system outages.
Qualifications:
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Bachelor degree in business or technical discipline is preferred.
3 + years of working experience in a similar Help Desk position supporting end-users with business applications and technologies is required.
Must have strong technical and analytical problem-solving skills combined with the ability to handle multiple support issues.
Must be committed to customer satisfaction of internal end-users and providing "World Class" IT support.
* FREUDENBERG-NOK GENERAL PARTNERSHIP IS AN EQUAL OPPORTUNITY EMPLOYER *
PM me for more information & use me as a referral
