This might create alot of cancelled GW orders ... well, alot more
For those that are holding out on the 6/24/04 date, no such luck. I talked to a CSR from GW over the internet chat. She gave me the standard, run of the mill phone number to call, at which point, I became a little irration. I went off and being led in circles, holding back information, shoddy business practices, the whole nine yards. Then!
She spit out this number 1-800-846-2036 x#####. Now I know you guys are just thinking "that is the direct line to talk to the same dimwitted CSRs" - which is exactly what I thought too. She then cut me off! While I was still talking, she said "Thank you for visiting Gateway.com" "Goodbye". I quickly asked her to email me a transcript, to which she agreed and hastily disconnected me. (2 hours later, no email)
So I call the number, and punch in the extension. Oh wow! It wasn't a CSR, it was a Sales Associate that started asking me tons of questions. Namely, who gave you this number, how did you get this number, who am I speaking with... He then apologized and told me that he only dealt with vendors, suppliers, clients! NOT customers!
I was on the phone with this guy, 'Bob' to make things easier, for almost 30 minutes. He not only explained to me that the 6/24/04 date was basically off the mark, but that they are required by law to give a date, no matter if they know what the date is! He tried to explain it to me, but that is the gist.
Bob told me that GW doesn't keep this item in stock, since Gateway is primarily, a custom computer vendor. That said, all this delaying rests on ATIs back. I was put on hold and he called ... drumroll ... the ATI distribution center and warehouse! After 5 minutes, he came back and told me that ATI is out of stock. What the hell? Seems like Sapphire, the maker of the card, can't even keep ATI in-stock. I asked a few more questions, got upgraded to overnight shipping for free, and was told "off-the-record" that the date is, in fact, closer to July 10-20.
All said, the only thing Gateway did wrong was lie lie lie lie ... ATI is out of stock. They still have 6/24/04 as my expected arrival date. A man I shouldn't have even been about to reach and talk to was the only one capable enough to help me. He did everything in his power, even contacting his supervisor.
To sum this up, you won't get your cards until mid-July. I doubt anyone will get the cards until mid-July.
Thank you.
(Just to clarifiy, I am keeping my order at Gateway. $434.95 with free shipping (started with free standard shipping, ended with free over night) is damn hard to beat. Gateway may stink, but hey, I saved $110) (I get $110 from $500 + tax if I bought it at Best Buy)