It is literally impossible for me to watch 9 movies a week with netflix, even if they didn't delay me (which they don't). I guess you must have 3 or 4 at a time? I have 2 at a time.
It takes 3 days for turnaround. If I watch 2 movies on monday, and ship them back the next morning, I might get them on wednesday. If I watch those, then ship them back on thursday, then assuming they ship on sat (which they don't, I think), I could get the next 2 on saturday. That's 6 movies per week, or more accurately 20 movies in 3 weeks.
With the 3 movie plan that's 9 movies maximum, and probably not in actuality since sometimes it takes more than 2 days for turnaround and sundays and saturdays are iffy.
Also, in order to feasibly watch 9 per week, I personally would need to have a complicated system involved. I couldn't just send 3 at a time, because that would mean I'd have to watch 3 movies every 3rd night, including weeknights, which is at least 6 hours. No way. I couldn't just watch 1 per day either, because that would be 7 movies per week. I'd have to do something like watch 1 monday, send it, watch 2 tuesday, send them, watch 1 wednesday, watch 2 more thursday, watch 1 friday, 2 saturday, and 0-1 sunday. Which means I'd have to have no plans on any weeknight that would preclude me from spending 4 hours watching movies, unless I was really dedicated and used some sort of amazing computer program to accurately predict and calculate my schedule. Needless to say I'd have to have either a cinemaphile girlfriend or no girlfriend.
If you have 4 per week, I suppose it's more feasible, although you'd still need to have SOME sort of system.
Not saying it's impossible, but I don't know many people who could keep up a 9 movie/week pace for more than a few weeks with those constraints. Maybe you are a student or something who has no job and doesn't study, that would be the only realistic way to actually watch 9 movies per week using netflix on a regular basis.
Of course, I can easily watch 9 movies per week without netflix, and have done so in the past. But it was more like 6 on the weekend and 3 during the week. And I doubt I could keep that pace up. The primary factor here would be that I have seen enough movies now that there really aren't 9 movies WORTH SEEING per week.
As for new releases, add them to your queue well before they come out and you'll be fine. It's first come, first serve.
My only experience with netflix customer service is when I asked whether they had the remastered neon genesis evangelion or not. I got a response within 24 hours.