Need help replacing a HP G60-235DX LCD Screen

stockjock

Diamond Member
Aug 29, 2000
4,205
2
76
I've exhausted my google searches and emails to places that sell replacement screens for this particular HP laptop model (they all send me a standard LCD replacement instructions that doesn't work for my model)...so, I've come to the gurus for help...yah, thats ya'll!
Anyway, I bought a new HP G60-235DX laptop 3 weeks ago and didn't buy any kind of extended warranty plan ( I know, crucify me)..any way the wife walked from one room in the house to the other with said laptop in hand and when she plugged it in the screen had a giant line running down the middle with fracture looking marks at the top of the line (mind the laptop was working just fine out in the other room). Took it back to Best Buy and the NERDS there told me that is an impact on screen and nothing covers that except accident warranty...wife insist she did not hit the laptop on anything...anyway enough of how and why...I need to replace the screen and Best Buy wants just about the cost I paid for the darn thing to fix the screen. I have found a number of places on line that I can order a replacement screen for a decent price and will do so once I can figure out how to remove the old screen. Hence the problem, how to remove said broken screen. All the sites I've been to show laptops with rubber or plastic screw plugs on the inside bezel. My laptop does not have any such things...as a matter of fact the inside bezel is completely smooth all the way around it except for 4 very slim rubber guards that are glued on with no screws behind them. I've also looked on the outside bezel and there are no screws visible anywhere. So, this is where you gurus come in...HELP...how do I remove this certain models LCD screen. Any ideas would be appreciated.

I've had so many people ask about how to remove and then install the new screen I thought I'd move that thread up to the top...here you go:

Cobia you are the 4th person to ask me about this....its seems HP has a crap product on their hands...anyway...instead of me having to send this email all the time I might as well post it....here ya go..the whole ball of wax...and I can't be responsible for you breaking your laptop:

I went on Ebay and purchased this LCD replacement screen: removed old link...just search ebay for G60-235DX LCD screen

To remove the broken screen you are going to need a small Phillips head screw diver and I also used a small exacto knife.

Start by taking the battery out.

You are going to now have to undo the keyboard area. To do this you must remove all the screws in the battery compartment area and the 2 screws at the back corners on the bottom of the laptop. This should free up the silver molding area holding the keyboard in place.

After keyboard area is freed up (I left the keyboard attached to the wiring and just moved that assembly down and out of the way) you will see the hinge assembly for the screen. Unscrew the hinge assembly from the laptop base (there should be 2 screws on each side of the base and one screw on left side is hidden under some wires so you will have to move those wires some).

Now that the screen is freed from the base (except for the wires) you can now remove the bezel. To remove the bezel around the screen you will need to locate the 2 small screws at the base of the bezel. These screws are covered so I used a small exacto knife to pop off the screw coverings. Once screws are removed the inside bezel simply needs to be popped off. Just use a little force and the rest of inside bezel will start popping off.

You now should be looking at the screen. There is a small metal frame holding the screen in place. Remove the 2 screws at the top of the frame and the 2 screws at the bottom of the frame (the bottom 2 screws are part of the hinge assembly) To remove the frame from the LCD screen you will notice small screws on the outside of the frame?Remove those screws and then you have freed up the screen. You will have to unplug the power going to the webcam, and unplug the video cable (those 2 are connected through same cabling and you?ll see what I mean once you get back there) and then finally unplug the power for the screen. You have now just taken your old broken, piece of HP crap and not taking responsibility for a defective product LCD screen out!



To put new one in just do all this in reverse and have patience!

One piece of advice?don?t take all this apart until the new screen arrives. Also, once you have all the wiring attached to the new screen, before you put it all back together test it out by putting the battery back in and flipping it on real quick. I made the mistake of putting it all back together only to find out that I had the power cable in the wrong way and the video cable was not attached well enough.
 
Last edited:

IlllI

Diamond Member
Feb 12, 2002
4,927
11
81
well i looked at some pictures of this model.. and yeah, i didnt see anywhere on the surface like screwholes. there might be something near the hinge or maybe you'd have to somehow pop off the front plastic shell to get to the screws underneath
 

stockjock

Diamond Member
Aug 29, 2000
4,205
2
76
I was able to pop off most of the bezel, but as IlllI said there are 2 screws next to the hinge, but how to get to them is now the question...
Also..
Don't talk to the idiots at BB. Contact HP dirrectly about a replacment.
Umm. yeah I did that and they won't replace it...they will repair it for me for the cost that I basically paid for the laptop. They also sent me the schematics but they don't show how the screen assembly comes apart...so not much help.
 

IlllI

Diamond Member
Feb 12, 2002
4,927
11
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i'm guessing you'll have to remove/detach the keyboard area and should hopefully see some screws or some way to get near the hinges
 

stockjock

Diamond Member
Aug 29, 2000
4,205
2
76
Finally got it off...and yes, I had to remove the keyboard assembly and get to the hinges. Why do they make the removal so hard? Guess HP wants us to toss these things when they get broke and buy new ones. :(
 

mpilchfamily

Diamond Member
Jun 11, 2007
3,559
1
0
The body of the laptop is all about keeping things together. Once its asembled in the factory they don't care anymore. They design it to look good nto to be modular.
 

corkyg

Elite Member | Peripherals
Super Moderator
Mar 4, 2000
27,370
239
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The extended warranty yea or nay is irrelevant. You basic warranty from HP is certainly good for the few weeks you have had the machine.

The Best Buy! nerds are off base on this one. Take the machine back. Contact HP to confirm. They are pretty good about standing behind their products.

However, by attempting to fix it yourself, you may have voided your basic warranty, and that is sad. :(

Repair on a new machine should never have even been discussed. You should have simply returned it in exchange for another.
 

stockjock

Diamond Member
Aug 29, 2000
4,205
2
76
Corkyg...My friend...they would not take it back. I'm not that dumb that I didn't try all avenues...I contacted HP and they said I was screwed because they said this was my fault and not a warrantied item because I did not buy accidental insurance( again, I think the product is defective because it looks like someone took a baseball bat to the inside of the screen and I know my wife simply walked from one room to the next with it). So, my options were send it back to HP and have them fix the screen at a cost of $450 (I just bought it for $550 3 weeks before) or try and fix it myself at a cost of $150. I chose to try and fix myself. It all worked out fine as I was able to fix it. It was not as easy as it was made out to be...but I did get it done.

Thanks for all those who tried to help me.

stock
 

cobia69

Junior Member
Apr 21, 2009
4
0
0
Stockjock from where did you purchase the lcd? I have the same exact laptop and the lcd broke on it 2 weeks after purchase for no apparent reason. Darn thing must be super fragile. I'd really appreciate knowing where you found one for replacement, I ran into the same problems with the people at Best Buy. Thanks in advance.
 

stockjock

Diamond Member
Aug 29, 2000
4,205
2
76
Cobia you are the 4th person to ask me about this....its seems HP has a crap product on their hands...anyway...instead of me having to send this email all the time I might as well post it....here ya go..the whole ball of wax...and I can't be responsible for you breaking your laptop:

I went on Ebay and purchased this LCD replacement screen: http://tinyurl.com/dyj5da

To remove the broken screen you are going to need a small Phillips head screw diver and I also used a small exacto knife.

Start by taking the battery out.

You are going to now have to undo the keyboard area. To do this you must remove all the screws in the battery compartment area and the 2 screws at the back corners on the bottom of the laptop. This should free up the silver molding area holding the keyboard in place.

After keyboard area is freed up (I left the keyboard attached to the wiring and just moved that assembly down and out of the way) you will see the hinge assembly for the screen. Unscrew the hinge assembly from the laptop base (there should be 2 screws on each side of the base and one screw on left side is hidden under some wires so you will have to move those wires some).

Now that the screen is freed from the base (except for the wires) you can now remove the bezel. To remove the bezel around the screen you will need to locate the 2 small screws at the base of the bezel. These screws are covered so I used a small exacto knife to pop off the screw coverings. Once screws are removed the inside bezel simply needs to be popped off. Just use a little force and the rest of inside bezel will start popping off.

You now should be looking at the screen. There is a small metal frame holding the screen in place. Remove the 2 screws at the top of the frame and the 2 screws at the bottom of the frame (the bottom 2 screws are part of the hinge assembly) To remove the frame from the LCD screen you will notice small screws on the outside of the frame?Remove those screws and then you have freed up the screen. You will have to unplug the power going to the webcam, and unplug the video cable (those 2 are connected through same cabling and you?ll see what I mean once you get back there) and then finally unplug the power for the screen. You have now just taken your old broken, piece of HP crap and not taking responsibility for a defective product LCD screen out!



To put new one in just do all this in reverse and have patience!

One piece of advice?don?t take all this apart until the new screen arrives. Also, once you have all the wiring attached to the new screen, before you put it all back together test it out by putting the battery back in and flipping it on real quick. I made the mistake of putting it all back together only to find out that I had the power cable in the wrong way and the video cable was not attached well enough.

 

cobia69

Junior Member
Apr 21, 2009
4
0
0
Originally posted by: stockjock
Cobia you are the 4th person to ask me about this....its seems HP has a crap product on their hands...anyway...instead of me having to send this email all the time I might as post it....here ya go..the whole ball of wax...and I can't be responsible for you breaking your laptop:

Thank you so very much. I've taken many a laptop apart for other things, but never to replace an LCD. And yes, I've always had good things to say about HP till now. There is simply too much flex in the LCD side of the laptop housing that simply holding it like any normal person would, will break it. Thanks again!
 

cobia69

Junior Member
Apr 21, 2009
4
0
0
Well got the replacement part in today and just finished the repair. I managed to do the same thing with the video cable first time around. Tricky to get in all the way. Everything feels so delicate and fragile on this laptop, compared to my Dell 9400 tank! I took pictures through most the process so that helped in reassembling. If I get some free time I'll put them up along with your directions. I did try again to talk to HP today before the surgery was started with no satisfaction reached.
 

Ruxton5

Junior Member
May 3, 2009
10
0
0
Add me to the list of mystery broken LCD screens for the G60. Tried for over 2 months to get ANY kind of response from HP. It was only 5 weeks old. They refuse to acknowledge any chance of defective screen problem. When I told service at HP that it had to be defective and they should examine it, he says and I quote, "I can't check it now it's broken". I am very curious to find out how many "Defective Screens" there are on this forum. I hate that HP can get away with this type of response. There is strengh in numbers......
By the way, great post on the repair Stockjock.
 

Harvey

Administrator<br>Elite Member
Oct 9, 1999
35,057
67
91
Originally posted by: stockjock

I bought a new HP G60-235DX laptop 3 weeks ago

Phone HP's tech support, NOW! 800-474-6836 = 800-HP invent

One reason I strongly recommend HP / Compaq laptops is because I've had great experiences with them when I needed it, both for myself and for friends.

For example, a few weeks ago I recommended this deal to my apartment manager, which happens to be a beautiful machine and is back, this week. When he tried to burn the restore DVD set, he got repeated failures so I told him to call HP.

They immediately shipped him a full set of restore DVD's by Fed-Ex overnight and phoned him the next day to make sure they arrived.

I've received similar, excellent help with my own lappy, last year. They've even been friendly and helpful when I needed help with friends' machines that were out of warranty. They couldn't provide free phone help, but they gave it their best through their chat system at no charge.

You have new hardware with a new hardware guarantee. Get the assistance you paid for from a company that's willing and able to give it. :cool:
 

Ruxton5

Junior Member
May 3, 2009
10
0
0
Harvey, I have spoken to as many as 10 different Senior Managers within HP' s help and support. They all refer me back to the repair guys opinion that it was CID (customer induced damage) and therefore not covered by any warranty. I know that this did not break by any force that was excessive. They claim that they do not have to prove any thing and that if it's broken it's my fault period. No chance of defective screen or weak glass. I have gone thru every avenue including emails to CEO with no reply. Last HP product I will ever buy.
 

IlllI

Diamond Member
Feb 12, 2002
4,927
11
81
Originally posted by: Ruxton5
Harvey, I have spoken to as many as 10 different Senior Managers within HP' s help and support. They all refer me back to the repair guys opinion that it was CID (customer induced damage) and therefore not covered by any warranty. I know that this did not break by any force that was excessive. They claim that they do not have to prove any thing and that if it's broken it's my fault period. No chance of defective screen or weak glass. I have gone thru every avenue including emails to CEO with no reply. Last HP product I will ever buy.

file a complaint with the bbb see if that gets you anywhere

 

Harvey

Administrator<br>Elite Member
Oct 9, 1999
35,057
67
91
Originally posted by: Ruxton5

Harvey, I have spoken to as many as 10 different Senior Managers within HP' s help and support. They all refer me back to the repair guys opinion that it was CID (customer induced damage) and therefore not covered by any warranty. I know that this did not break by any force that was excessive. They claim that they do not have to prove any thing and that if it's broken it's my fault period. No chance of defective screen or weak glass. I have gone thru every avenue including emails to CEO with no reply. Last HP product I will ever buy.

:(
 

Ruxton5

Junior Member
May 3, 2009
10
0
0
What I didn't include in my earlier post was that I did originally get good response from HP. They were very nice about giving me a box and shipping info to return it to them. When they got it and saw that the screen was cracked, thier attitude changed, they quoted me $50 over the purchase price for the repair, said it was all my fault, and that they have had the laptop too long (3 days) and do I want it fixed or not. I said I was going to pursue a different avenue for recourse and 2 days later recieved the laptop back with no paper work, quote or diagnostic info. I still get mad thinking about the way they handled this. Now with some internet searches I'm finding several G60's with similar problems. Not what the service manager told me. Thanks for the suggestion IlllI. I did not think of the BBB.
 

stockjock

Diamond Member
Aug 29, 2000
4,205
2
76
Harvey, all of us that have had this problem with the sudden LCD fracture problem...I guarantee that we all first took it back to the location we bought it from and were all told the same thing... sorry dude...you are SOL!! So, then I guarantee that we all then went to the next step which was call HP because we all knew that they would take care of us...but as all of us have said...HP basically said...tough s*%t rule is in effect. WE WERE SOLD A DEFECTIVE PRODUCT!
 

Ruxton5

Junior Member
May 3, 2009
10
0
0
Stockjock You mentioned in an earlier post that you had requests on how to repair LCD from 4 different people with same issue. Have you gotten any more since the original post? I'm really curious because I know it is a defective glass or something. The HP repair guy basically challenged me to prove that it was defective. (knowing that it would almost be impossible for a consumer to do so.)
 

cobia69

Junior Member
Apr 21, 2009
4
0
0
Originally posted by: Harvey
Originally posted by: stockjock

I bought a new HP G60-235DX laptop 3 weeks ago

Phone HP's tech support, NOW! 800-474-6836 = 800-HP invent

One reason I strongly recommend HP / Compaq laptops is because I've had great experiences with them when I needed it, both for myself and for friends.

For example, a few weeks ago I recommended this deal to my apartment manager, which happens to be a beautiful machine and is back, this week. When he tried to burn the restore DVD set, he got repeated failures so I told him to call HP.

They immediately shipped him a full set of restore DVD's by Fed-Ex overnight and phoned him the next day to make sure they arrived.

I've received similar, excellent help with my own lappy, last year. They've even been friendly and helpful when I needed help with friends' machines that were out of warranty. They couldn't provide free phone help, but they gave it their best through their chat system at no charge.

You have new hardware with a new hardware guarantee. Get the assistance you paid for from a company that's willing and able to give it. :cool:

 

Ruxton5

Junior Member
May 3, 2009
10
0
0
Stockljock, Thanks for the great step by step instructions to replaced the "HP piece O Crap LCD" for the G60. (that being the last HP anything I ever buy again). I just recieved my replacement screen (not from HP... Those idiots won't even sell it.) and installed it in less than an hour... being very careful. I paid $150 cdn and HP was going to charge me $640 (Oh, yeah less 20% after I bitched for over 3 weeks). Do I Sound bitter, I hope so because I am. My lappy is now up and running just fine no thanks to HP and customer (lack of) support.