NEC 1735NXM $90 Rebates Invalid If Purchased At Staples

[venne]

I just received a call from someone at NEC and they are sending me the check on Monday!

Sounds like the issue will be resolved all of us shortly if you have turned up the heat on them with complaints to the AG, BBB, etc.

 

[brentpresley]

Originally posted by: venne
I just received a call from someone at NEC and they are sending me the check on Monday!

Sounds like the issue will be resolved all of us shortly if you have turned up the heat on them with complaints to the AG, BBB, etc.

Could you please share the phone number and whom you talked to so the rest of us can pressure them as well?

 

[sud123]

Hello Everybody,

Surprisingly I got $90 check from NEC rebate center for 17'' LCD Yesterday. Here is my story goes on.

I bought NEC 17'' LCD from Staples and sent the rebate form to NEC rebate center. As usual after 6 weeks i have checked the rebate status on their website. Unfortunately the system did not find my information. So I called them and spoke to "JENNIFER" (service advisor). she asked me to send the copies of rebate forms to different address at this time. So I sent it. I never stopped there. I have been sending emails to the following address. I have been contacting them regularly infact daily. finally I succeded.

The information i received from them was:

Dear xxx,

Thank you for contacting the NEC Rebate Processing Center.

We currently do not show a status for your rebate request, however you indicated that the rebate submission was sent very recently. We would like to ask that you allow up to 8 weeks after you mailed your submission before checking the status of your rebate, at which time your rebate should be received and in process.

Thank you for participating in our rebate program.

Sincerely,

Samantha

NEC Rebate Processing Center Team

My initial rebate form sent to the following address:

NEC 35 series LCD monitor
PO Box 410275, Dept 400
El Paso, TX 88541-

2nd time submission :

NEC Rebate Center
Attn: The Promotion NEC 35 series LCD Monitor
PO Box 72699
RockFord, MN 55572

You can always send email to the address. They will repsond lately (atleast 3 days after you send it). NEC@archway.com (Samantha)

Good luck guys.

this is my first post sorry guys for any mistakes excuses.

 

[koolhand]

Called them up, they denied rebate cuz bought at Staples yada yada.
They have no record of rebate being submitted.

Told to re-submit via fax (make take 7-10 days to process) or by mail (slower processing).

Fax: 763-477-7663
Attn: 191-068

Or mail to above posted re-submission addr (RockFord, MN).

 

[Achilles97]

I bought my NEC1935NXM at Amazon and they clearly stated on the AMAZON site that there was a $90 rebate. I sent in in the rebate in mid-January and I have not heard anything. The archway site does not return any results.

I'm never doing rebates again. I knew I should have bought a Viewsonic.

 

[digger44]

YIPEEEEEE!

Finally!!!!! GOT MY $90 REBATE CHECK TODAY!

Persistance is KEY!

For all of you who have not yet received your rebate.....KEEP ON THEM. Do NOT let them tell you that you have to wait 8 weeks after you RESUBMITTED your stuff! If they say that, IMMEDIATLY ask for a supervisor.

I resubmitted with USPS delivery confirmation, so that they could not BS me again that they did not receive it. They got my resubmission on the 17th, and 10 days later....I have a check!

Best of luck to all still waiting for this. Hope springs eternal.

John

 

[phlashphire]

Finally got mine today as well. Had to fax in my resubmission about 2-3 weeks ago.

 

[TheShiz]

man, i never make a copy of my rebate submissions, guess i am paying for that this time. I got a little card from them saying:

Thank you for participating in this promotion. We are unable to process your request becasue:

- The sales receipt you submitted with your request is not from the store identified in the offer requirements.

If you have questions regarding this notice, please call us at 1-866-327-8350. You must provide the following reference number for the representative to be able to assist you:

XXXXXX XXXXX XXXXX.

To resubmit for this offer you must return this card and any validating information to the address shown below by 5/11/2005.

Resubmissions
PO Box 0002 Dept. 191-068
El Paso, TX 88550

 

[TheShiz]

does anyone have the original rebate form on their computer that they can send to me. I'll give a shot calling if I can at least have that to look at.

 

[bcg213]

I received my $90 rebate today from Archway Marketing Services for the NEC monitor! Here's the address that I used after originally being told the rebate was invalid.

NEC Rebates
Special Handling Department
PO Box 72699
Rockford, MN 55572

I received the rebate one month after sending the documentation to this address.

Good luck to all!

 

[KKCC]

I received my rebate.
After 6 weeks & not showing up on the web site I sent an e & received a response to wait.
After 9 weeks I sent another e & was told to fax or mail copies. About a week later I got a card saying denied. I called the number on the card & was told the check was in the mail a few days later.

 

[mhillary]

Thats just too bad..

 

[koolhand]

Same story. Rebate not show up on-line after 8+ wks. Called, said rebate denied b/c bought at Staples. Spoke to a supervisor and was told to fax in copies of rebate. Got post card 2 wks later saying rebate invalid b/c receipt at Staples. Called rebate ctr to ask why, was told post-card was automatic response, check was mailed out. Got check within the week. Persistence pays off.

 

[TheShiz]

Anyone that got the rebate and has a reference number (from the postcard), could you PM or email me that number? I do not have copies of everything and think I could probably argue my case by providing other cases where people who submitted the rebate exactly as I did got the check.

 

[gi0rgi0]

I received the postcard notification today saying "The sales receipt you submitted with your request is not form the store identified
in the offer requirements".

It has a phone # to call and a referrence # for a representative. But it also has an address to resubmit for this offer.
To send this card and any validationg information. I only have my receipt though. I dont have the upc code obviously and
I dont have extra copies of the rebate form..

So should should I just call and that should do it ? Or am I going to have to send the card back with copies of receipt and
rebate form ?

Thanks for any help on this.

 

[Trikat]

Yea I called them and said look I had to do a submission for the rebate and on top of that a resubmission. Then the guy says which store did you purchase it at? I said staples. He said I would have to do another submission. I replied another submission? He said yes.
Anyways this is BS and the next step will be BBB. I don't understand why I have to do another submission. Wasting my time, their time, and money for stamps.

 

[gi0rgi0]

That so lame! How do you go about reporting them to the BBB ?

 

[TheShiz]

they are honoring these rebates now. I was instructed to mail my copies to:

NEC Rebate Center
Attn: Special Handling
PO Box 72699
Rockford, MN 55572


Staples printed me another receipt for anyone that mailed the original like I did.

 

[vailr]

After re-submitting the rebate materials to the Rockford, MN address,
I received this postcard from NEC today. Called the listed 800#, and was told to re-re-submit the Staples receipt and their postcard to the El Paso, TX address. And, that they should probably then honor the rebate.
http://pics.bbzzdd.com/users/vailr/NEC_resubmission_postcard_a.jpg
(Identifying specific information is blotted out.)
UPC:
http://pics.bbzzdd.com/users/vailr/NEC_UPC.jpg

 

[TheShiz]

thanks for posting the UPC

 

[imported_raulinigo]

it wasnt just staples purchases. I bought the 19" at amazon at the same time this deal went on and I too had to submit three times.

 

[gi0rgi0]

Just called them and they told me I had to resubmit. I said I didnt have a copy of the rebate form just the receipt and the guy said he would just forward my information to the dept. thats handling this and I should get my rebate in a month.

The guy pretty much knew all about this. Cuz he was like "you purchased this at staples"? "And that they dont usually do this but there making an exception since it wasnt made clear on the rebate form".

So Im pretty stoked right now. I thought I lost out on this deal.

 

[piece]

i would like to say hello, i have hav efell upon the same thing

hrm....well staples is a participating resseller, but they have never participated in offers with nec/mitsubishi.
the form has been on pricegrabber and has been mishandled by a few hands....or i was told.
Nec has now revised the terms and conditions for the one offer, so if you did make the purchase there, give them a call and they will ahev you resubmit.

the rep advised me the outside time frame may take 4-6 weeks.

every company needs to make intrest, as long as i get the $90 im happy and skippy .... lol

 

[piece]

Originally posted by: koolhand
Same story. Rebate not show up on-line after 8+ wks. Called, said rebate denied b/c bought at Staples. Spoke to a supervisor and was told to fax in copies of rebate. Got post card 2 wks later saying rebate invalid b/c receipt at Staples. Called rebate ctr to ask why, was told post-card was automatic response, check was mailed out. Got check within the week. Persistence pays off.

Can i say something?
Did you purchase the item for the rebate or the monitor?

I know from experiance not to buy something casue im going to get something out of it, i go for and item casue the thing works good, has a good reputation, friends recommended me...not casue of a rebate.

from these experiances will you buy anything else with a rebate?

 

[Trikat]

I did 3 submissions. The first is the original. The other 2 were for resubmissions. Today I got a post card stating the exact same thing with a rebate denial...