NEC 1735NXM $90 Rebates Invalid If Purchased At Staples

[ungsunghero]

Any updates to this?

 

[bupkus]

I got stung too.

 

[omniviper]

this is bad. i looked at the rebate too and there is no mention. nec is totally at fault here

 

[vegetation]

File a mail fraud complaint with USPS. If enough folks do this it will get the postmaster's attention.

 

[shinson]

This had better come through. I purchased this monitor because of the rebates.
The web site does list Staples as "Where to Buy" which should be considered an "Authorized Reseller"

Also, the rebate claims that "fraudulent submissions could result in federal prosecution..." I think offerering a rebate and then not honoring that rebate could be considered fraudulent mis-representation.

Staples and NEC sold a shitload of these 17" LCD monitors. I told several people about this and they bought as well. Makes me look real good....

I will be contacting the USPS, the BBB and NEC and Staples directly. Let's keep this thread open until there is resolution.

Keep fighting!

 

[FlapJack]

Originally posted by: Granorense
I think that you are SOL!

Man thats just cruel.... I however returned the monitor when it became evident that the 90$ was a questionable at best........

Sorry for your bad luck.... Still a nice monitor though

 

[shinson]

^ BUMP !

Has anyone gotten any results from NEC or the BBB ?

Let's keep this thread going until there is a resolution offered by NEC.

 

[Vasp]

I'm in the same boat. I already received the $90 from staples. But still waiting on the nec rebate.

 

[VirtualLarry]

Edit: Nevermind, I'm an idiot, should have read the original thread first. Best of luck with the resolution of this.

 

[JmsAndrsn]

Originally posted by: shinson
I will be contacting the USPS, the BBB and NEC and Staples directly. Let's keep this thread open until there is resolution.

Keep fighting!

There is no use to contact Staples since they will say that they are already paying the rebate you're entitle to from them.

 

[venne]

Well, I spoke with someone at the rebate processing center and they said that I needed to fax a filled out rebate form and the original sales receipt to their office and it should take care of it. I am doubtful, but what the hell. She said that I needed to call back in a couple business days to be sure if I am in the system. Here is the fax number: 1-888-864-5763.

Everyone be sure to file a complaint with the BBB and post your progress with the fax.

 

[saechaka]

i recall that someone stated staples was an authorized seller but not authorized seller for this rebate or exact monitor. i saw it either at fat wallet or slickdeals. great monitor though. luckily i also returned when it was somewhat obvious the $90 rebate would not go through. this was my first trans. where i backed out b/c of rebates

 

[koolhand]

I believe Staples is an authorized seller for NEC product, but not a "participating" reseller in the promotion. However, NO where on the form does it state this. Haven't checked my status yet, but I'm sure I'm in the same boat.

 

[mosho]

NEC should stated clearly about which store to buy from and eligible for the rebate.

 

[katka]

If Staples did not advertise this rebate they are not in anyway responsible for it. If NEC did not print exclusions they could possibly be liable but with a number on the rebate for you could have called for clarification. If this were me I would file a complaint with BBB on NEC and state the you researched the product on the NEC website and saw the rebate and that it did not have any exclusion and if it really didn't they will likely take care of the rebate. If this doesn't work go to the Attorney General of their state of business. I had to do this one and I must say it has been one of the few Government Officials that actually does its job for the people.

Good Luck

 

[Trikat]

I think it was several people said they called and verified Staples is an authorized seller.
Then the thing about Staples being on NEC's site under stores etc.

 

[Fallen Kell]

Originally posted by: katka
If Staples did not advertise this rebate they are not in anyway responsible for it. If NEC did not print exclusions they could possibly be liable but with a number on the rebate for you could have called for clarification. If this were me I would file a complaint with BBB on NEC and state the you researched the product on the NEC website and saw the rebate and that it did not have any exclusion and if it really didn't they will likely take care of the rebate. If this doesn't work go to the Attorney General of their state of business. I had to do this one and I must say it has been one of the few Government Officials that actually does its job for the people.

Good Luck

I too would be calling and mailing my state's Attorney General as well. Most have recently stated inititives to crack down on non-paying rebates and will gladly work on the issue. So if you have already filed a complaint with the BBB, go take your same paperwork and call up/fax/mail your state AG, as he/she is being paid to do these exact same things (not to mention that Attorney General is also a political position and making newspaper headlines for bringing a big lawsuit that gets his/her name in the paper always helps out his/her career).

 

[thunderroller]

we'll have to be more carefull on rebates

 

[nguyendot1]

Originally posted by: thunderroller
we'll have to be more carefull on rebates

Thank you captain obvious.

 

[OldnCheap]

A poster at SD reported he already got his NEC $90 rebate from a Jan. 2005 purchase from CIRCUIT CITY. This leads me to believe NEC is sitting on the Staples rebate trying to figure out what to do (or trying to figure out the damage - rebate submission deadline was 2/15

While I believe Staples was not supposed to be an authorized retailer for this rebate as the new Easy Rebate system now processes most mfg rebates, I have little sympathy for them as I've been rejected for rebates when I've not followed the terms and conditions. Since the T&C don't exclude Staples I fully expect to get the rebate - after a bit of a struggle. (I'm surprised Archway is still using the line that Staples is not an authorized reselle as there is a Staples email stating they are an authorized retailer for all their products (makes sense as they would be selling grey market stuff otherwise) at SD or FW, in addition to their own website and revised form.

There was a similar situation with Palm and Staples last year where Palm originally rejected rebates because Staples was supposed to be processing them. However Palm eventually approved all the initial rebates (Aug or Sept). But they never changed the rebate forms and made the same mistake in Nov. This time Palm tried to hold the line, but I read that people who refused to take no for an answer (BBB, AG, Planet Feedback, threats to small claims, etc.) got their rebates - more details at FW (search Palm and Staples)

Don't know how much NEC is willing to push this, but if BBB, AG, etc. complaints don't work, I've been told we should file in small claims court. It should be no finanical cost (but may be too time consuming for some) as the defendant has to pay court fees if they lose. In addition to having the T&C on our side, I'm told if the defendant doesn't show up, they automatically lose. I can just imagine NEC sending out hundreds of reps to 50 states.

In any case, I would suggest that callers make sure that NEC is aware of our options. It might also be helpful to ask if their general counsel knows of their decision. I can't imagine any lawyer stating they have a legal basis to deny the claims - but then again I'm not a lawyer, just a cheap SOB who has fought too many rebate battles.

 

[katka]

Don't mean to keep chirping in but the AG is usually pretty darn good. Intel was the culprit in my case and my check was overnighted to me by fedex after the AG bit their butts. I did go through the BBB first to show that I was being reasonable. I think that you should alway try to work it out before calling in the big guns.

 

[KKCC]

I was going over my rebate form & don't see anywhere on the form where to check status. Am I blind? Where on the rebate form is it?

Thanks

 

[brentpresley]

nec.archway.com

Good luck getting anything to show up though. Haven't heard of a single person seeing anything entered into the database.

 

[NogginBoink]

(didn't read entire thread)

Don't bother writing the BBB.

Write to your state's attorney general's office and the FTC. Send copies to NEC.

 

[shinson]

I have written them 3 times on their e-mail form at their website with no replies.
Sounds like NEC will lose alot more money by losing customers for not honoring rebates than they will save by not paying a valid rebate.

I wonder if anyone from NEC reads these threads.

I have an NEC MS95 CRT monitor, an LCD1555V and this 1735NXM. I have always been a loyal NEC monitor supporter. Bad business practices will lose my business as well as many of you...... for a measley $90.00 check.

They should realize thier liability and make good on thier rebate.

You are right. Staples has nothing to do with this rebate, which I stated before. In fact, I have already received my easyrebate from them.

^ BUMP FOR MORE INPUT !