Dell is saying my replacement was indeed new, not refurbished.
#1. It came in a damn box with REFURBISHED right on the side.
#2. There was no plastic cover on the monitor and the plastic bag was ripped....
#3. The cords were bundled with a rubberband in different plastic bag.
Its obvious this monitor was taken out and used at some point in time, there is even small scuff marks on the top of the LCD. There was no large screen protector that shows the resolution, no big dell diagram on how to install, etc....
I'm getting transferred to a supervisor now, she is insisting it is brand new.