Monarch Computer, Major Problems

[Ike0069]

I see they have said they mailed out the new CPU. That's nice and all, but you shouldn't have had to go thru all this crap in the first place.
Sounds very similar to my situation with Monarch.

 

[ribbon13]

A tired employee may have made an honest mistake, and they may have rectified it now...

But all the bullshit customer service in the mean time? Come on now... this is the internet. News of pissed of customers travels fast. Hopefully they will learn... If not there are ZZFs and Neweggs to fill in the gap. If ZZF and Newegg start slippin, it's back to Pricewatch. =D

 

[MonarchChuck]

Hello,

My name is Chuck. If there are any issues I am one of the people that personally see that they get taken care. We have been experiencing a period of growth for quite some time. We make every attempt to get every issue taken care of properly. Sometimes we have issues that need to be looked at by a manager. If anyone has an issue where:

You received the incorrect product.
Received DOA part.
Damaged product.
Support has not satisfied your situation

Please ask to speak to me, or if I am unavailable another manager.

We can get these situations taken care of, if we have the information necessary.

Chuck H.

Monarch Support Manager

 

[ayman]

very cool :thumbsup:

 

[Pr0d1gy]

Originally posted by: Amaroque
I bought a MB & CPU combo from them to get the free Far cry.

That is why I didn't know at first that it wasn't the rite CPU (the CPU was already installed on the MB, under the HSF). With a Winchester vs Newcastle, and absolutely no packaging, the only way to truly know the difference (with absolute certainty) is to go by the CPU codes on the IHS.

Well Ike, if you read this post it made it unclear as to what exactly happened. That is why I said what I did, but no matter what I said there is no excuse for you to resort to name-calling and trying to belittle someone you don't even know. You obviously have some issues, not with just Monarch or me but in general. Please refrain from "speaking" without thinking from now on. I'm sure, since I do regular business IN THEIR STORE in person, you could understand that I wouldn't want to go in there & talk to the RMA manager if I wasn't 100% sure that this was their fault.

 

[UsandThem]

Originally posted by: MonarchChuck
Hello,

My name is Chuck. If there are any issues I am one of the people that personally see that they get taken care. We have been experiencing a period of growth for quite some time. We make every attempt to get every issue taken care of properly. Sometimes we have issues that need to be looked at by a manager. If anyone has an issue where:

You received the incorrect product.
Received DOA part.
Damaged product.
Support has not satisfied your situation

Please ask to speak to me, or if I am unavailable another manager.

We can get these situations taken care of, if we have the information necessary.

Chuck H.

Monarch Support Manager

You know, every company makes some mistakes...........even the forum's "god" Newegg.

I just made my first purchase with Monarch last week after using Newegg for years. Le's say I was really impressed with:

1. Price
2. Fast Shipping
3. Well packaged and they even put help sheets in there for people who might not know much about computers.

You will have a few bad employees in every company, but that does not mean the company is bad or is giving you the run around. Just ask for a manager if you feel that the employee you are speaking with is not helping you.

I can really see how they could have sent you the wrong CPU. I mean they open it, test it, and package it already installed. It would be so easy with the volume of product they have out at any given moment.

The bottom line is that they are taking care of you, and that is a good sign.

 

[Amaroque]

Originally posted by: Pr0d1gy

Originally posted by: Amaroque
I bought a MB & CPU combo from them to get the free Far cry.

That is why I didn't know at first that it wasn't the rite CPU (the CPU was already installed on the MB, under the HSF). With a Winchester vs Newcastle, and absolutely no packaging, the only way to truly know the difference (with absolute certainty) is to go by the CPU codes on the IHS.

Well Ike, if you read this post it made it unclear as to what exactly happened. That is why I said what I did, but no matter what I said there is no excuse for you to resort to name-calling and trying to belittle someone you don't even know. You obviously have some issues, not with just Monarch or me but in general. Please refrain from "speaking" without thinking from now on. I'm sure, since I do regular business IN THEIR STORE in person, you could understand that I wouldn't want to go in there & talk to the RMA manager if I wasn't 100% sure that this was their fault.

Excuse me? Where did I resort to any name calling? or belittling? Please quote where I called you any names.

 

[UsandThem]

Originally posted by: Amaroque

Originally posted by: Pr0d1gy

Originally posted by: Amaroque
I bought a MB & CPU combo from them to get the free Far cry.

That is why I didn't know at first that it wasn't the rite CPU (the CPU was already installed on the MB, under the HSF). With a Winchester vs Newcastle, and absolutely no packaging, the only way to truly know the difference (with absolute certainty) is to go by the CPU codes on the IHS.

Well Ike, if you read this post it made it unclear as to what exactly happened. That is why I said what I did, but no matter what I said there is no excuse for you to resort to name-calling and trying to belittle someone you don't even know. You obviously have some issues, not with just Monarch or me but in general. Please refrain from "speaking" without thinking from now on. I'm sure, since I do regular business IN THEIR STORE in person, you could understand that I wouldn't want to go in there & talk to the RMA manager if I wasn't 100% sure that this was their fault.

Excuse me? Where did I resort to any name calling? or belittling? Please quote where I called you any names.

Pr0d1gy, he hasn't called you one name or even been rude to you. Take a deep breath man.

You wanted to help, but must have been confused about Monarch's combo deals.

 

[Ike0069]

Originally posted by: Ike0069

Originally posted by: Pr0d1gy
Sorry but I am not going to make a fool out of myself

Too late. Are you actually reading these posts? Where did he ever say that he wanted a Winchester for the Newcastle price?

Actually, he was saying I was name calling here in the above post.

And Pr0d1gy, if you didn't understand what he was saying, you should have stated that.

Originally posted by: Pr0d1gy
Wait, you bought the combo thinking they would put the Winchester in there for NewCastle prices? I don't see how people can do this & think they are in the right.

That clearly states that you believe he is in the wrong.

Then this:

Originally posted by: Pr0d1gy
I'm sure, since I do regular business IN THEIR STORE in person, you could understand that I wouldn't want to go in there & talk to the RMA manager if I wasn't 100% sure that this was their fault.

So you try to "save' yourself by saying you weren't 100% sure that is was Monarch's fault. Again, too late.
It's great that you offered to help someone out, but if you are confused, just ask. Don't assume someone is wrong because you didn't fully understand the situation.

Now I apologize if your feelings were hurt, but if you had followed your own advice, (refrain from "speaking" without thinking) you wouldn't have made a fool of yourself.

 

[ayman]

Originally posted by: Ike0069

Originally posted by: Ike0069

Now I apologize if your feelings were hurt, but if you had followed your own advice, (refrain from "speaking" without thinking) you wouldn't have made a fool of yourself.

yeah hes right... you clearly didnt "think" before speaking when you misunderstood the whole situation above. now stop trying to pick fights cuz you have nothing better to do

 

[Amaroque]

Originally posted by: Ike0069
I see they have said they mailed out the new CPU. That's nice and all, but you shouldn't have had to go thru all this crap in the first place.
Sounds very similar to my situation with Monarch.

Monarch didn't ship the CPU yet (they originally said they shipped it two days ago now). They say there was some holdup.

I talked to them today, and they said they are overnight shipping it tonight. So I'll let ya'll know tomorrow if it actually is shipped.

I'll believe they are actually shipping a CPU, when I get a tracking number.

 

[Ike0069]

Yea, Monarch is great. :roll:

 

[UsandThem]

Originally posted by: Ike0069
Yea, Monarch is great. :roll:

I know this needs to get resolved, but Amaroque, you are still running the Newcastle chip they sent you right? So there is no down time.

They will come through. I know it is not fun getting the run around, but they have said they are sending it, so all you have to to is wait a little.

BTW I just got and installed my combo I got from them, and my chip is a Winchester:thumbsup:

I did check it right away after reading this thread though

 

[xaeniac]

You guys would be upset if this happened to you. I know I would be.

 

[Amaroque]

Well, I don't like being lied to...

02-09-2005 12:39 AM

Originally posted by Monarch19
We shipped a replacement processor out today.

Chuck H.

Monarch Support Team

Thread

 

[Ike0069]

Exactly. Why do they keep doing this? Saying they have done something and then we find out they haven't.
I don't know, but I don't plan to find out for myself by buying anything from them in the future.

 

[slots]

Great news for me , i just spent a lot of money at Monarch.

Why do they have such a high rating at resellersratings.com?

I hope i dont get ripped-off from this place.

 

[Ike0069]

Originally posted by: slots
Great news for me , i just spent a lot of money at Monarch.

Why do they have such a high rating at resellersratings.com?

I hope i dont get ripped-off from this place.

More than likely you will have no problems. But if you do, you may have to start a thread here to get anything resolved.

 

[Amaroque]

I received shipment of the new CPU. Monarch emailed a tracking number late last night, but I did not report this at the time. Reason being is that I've had packages in route, and then Fedex will report a few hours later "package not in Fedex possession"

This is what Monarch shipped:

ADA3500DIK4BI
CBBID 0451DPBW
1174045A50080

This is the old CPU:

ADA3500DEP4AW
CBAEC 0427WPMW
1039254G40133

As you can see from the first row of markings, the last two letters on the new CPU are BI This is what denotes it a Winchester (90nm) CPU.

 

[ribbon13]

Are you happy now?

 

[Ike0069]

Well that's excellent.
Now, be sure to send the old CPU back right way.

BTW, did they send you a return shipping label?

 

[Amaroque]

Originally posted by: Ike0069
BTW, did they send you a return shipping label?

No. I just checked. They said they were going to send a new return shipping label with the new CPU. I have the old return shipping label though. I'll have to find out if I can just use the old one.

 

[Tweakin]

Having worked in a startup technology company for 3 years before getting "burnt out", I can understand both sides of the story. I'm wondering what the tone or volume of the first call was? I still work the Helpdesk at times, and I'm here to tell you that most, and I do mean most customers, clients or whatever you wish to call them immediately take a very negative tone and stance when calling in about a specific problem.

This is not to say that CS shouldn't accept some level of "venting", as this does go with the job, hence the high burnout rate in the industry; but it also seems that the people who "know what is going on" seem to have the shortest fuses also.

From the customer side, I also just purchased a system combo from Monarch to get the free HL and FC cd's...and the CS was great. I called prior to ordering to confirm that my memory would function on the board, and was given several suggestions regarding bios settings to enhance system response. I thought the level of service offered was above and beyond what was needed, I was never rushed to get another call, all my questions were answered and I would recommend Monarch to everyone, IMHO.

 

[Amaroque]

I was never belligerent with anyone from Monarch.

Having been in retail management when I was younger, I do understand the point of view from the retailers perspective.

Now Monarch says that they are growing. I have noticed major inconsistencies in attitude, and policy. I think they are trying (aside from a couple people I've talked to). But IMO consistency is of the utmost importance. Hopefully in time they will work through their growing issues.

BTW I'm writing this with the "Winchester" CPU installed.

I know it's pretty irrelevant, when I have already verified the CPU codes, but CPU-Z now reports a Winchester CPU is being used.

 

[Tweakin]

Originally posted by: Amaroque
I was never belligerent with anyone from Monarch.

Having been in retail management when I was younger, I do understand the point of view from the retailers perspective.

Now Monarch says that they are growing. I have noticed major inconsistencies in attitude, and policy. I think they are trying (aside from a couple people I've talked to). But IMO consistency is of the utmost importance. Hopefully in time they will work through their growing issues.

BTW I'm writing this with the "Winchester" CPU installed.

I know it's pretty irrelevant, when I have already verified the CPU codes, but CPU-Z now reports a Winchester CPU is being used.

Point made...(backing up with tail between legs...)