Monarch Computer, Major Problems

[Ike0069]

Originally posted by: Amaroque
Now Monarch says that they are growing. I have noticed major inconsistencies in attitude, and policy. I think they are trying (aside from a couple people I've talked to). But IMO consistency is of the utmost importance. Hopefully in time they will work through their growing issues.

I think that nails it.
The "company is growing" excuse only carries so much weight though and doesn't excuse all that was done (or not done).

 

[Pr0d1gy]

Yes and being understaffed is the easiest way for inconsistency to creep into a company. I can tell you now they are hiring for a reason. I can guarantee they are busting their asses to get everything done that they can. I'm sorry you had a bad experience with them, but people have had bad experiences with NewEgg, ZZF, TigerDirect, and all the other good ones. It happens, that's why i just drive 15 minutes over to Monarch...lol

 

[ribbon13]

They're hiring? Where are they located? I've gone up to 107 days without going home, working 12-16 hour days these past years.... I'm sick of game development. My only slack time is haunting this forum.

 

[Pr0d1gy]

They're in Atlanta...Tucker, GA to be precise. Send them a resume online at their website or employment@monarchcomputers.com

I think that was the Email addy, if you want me to make sure I could check for you on my reciept. I told them I was interested and he gave me the Email addy.

 

[Plumcuda1]

Am I the only one that thinks this could just be the first time Monarch has got caught doing this? Thats probably some good profit there. Sell winnies, ship Newcastles. Most people would NEVER know. Boots up the same speed ... good enough! ....

 

[AbominableJinx]

Call and talk to Sterling, at Monarch. Always start at the top. He will take care of you and make sure its right...... just be nice

 

[ahurtt]

I understand your frustration man, but cut Monarch a little bit of slack. I think (hope at least) it was an honest mistake. And they are just trying to protect themselves making sure you are not trying to pull a "switch-aroo" on them. . .i.e. you order Winnie CPU from them, receive it, take your old Newcastle and try to ship it back to them saying you got the wrong CPU. That leaves you with 1 New Winchester and 1 free new newcastle -> winchester upgrade. I'm not saying you were trying to pull anything like this but how do they know that? It's not like you walked into the front door with a receipt and the incorrect product you had bought. This all had to be handled "from a distance" and that is one of the risks you take when dealing over the internet. Monarch is not some huge national superstore like Best Buy or Staples or something. They are just a shop down around Atlanta, GA somewhere. Not a big chain. Keep this in mind. It is for customers convenience and for them to be able to reach a broader audience that they retail online probably. And that operation comes at a cost which is not insignificant to them. Being a relatively smaller business as such, maybe they cannot always afford to take the customer at his word especially when dealing over the internet. The 2 CPUs you are having the problem with are almost identical in every respect except the process size so it would be very easy for somebody to grab the wrong product and put in the motherboard. But they would naturally want to make sure it was really their mistake before sending a replacement. I hope it was a genuine mistake and I also understand the frustration. I've been there (not with Monarch) with other businesses. Glad you got everything worked out.

 

[Ike0069]

Just to make sure you understand, he received a OEM Newcastle, when he purchased a retail Winchester. That mistake is much harder to make considering one comes in a small box with the CPU only, and the other comes in a nice pretty retail box with a HSF.
So, lets say it was an honest mistake. What does this say about their quality control. It tells me they have none. That's okay if just buying individual parts, but when buying combos/barebones/complete systems, I would think QC should be a very high priority.

 

[nealh]

Jeez..why do some people immediately back the company...
do you think he would have posted a thread here and in there forums if he was trying to rip them off....listen they screwed...did not own up to it well at all....

at least after pressure they came thorugh...and did the right thing but I do not care how big or small, or growing pains...you have got to be honest, sincere and give good customer support...

They were happy t otake his money...guarantee they would not have been happy being screwed trying to get paid if they shipped and waited for hos money and he said its in the mail

They were wrong and slow to fix it

But they did fix..personally I would have been less forgiving..after the first try I would have disputed the charges with my CC company and made them fight to "get their money for crappy service"...I would have been polite but I am not going to beg to get what I paid for

 

[ahurtt]

Originally posted by: nealh
Jeez..why do some people immediately back the company...
do you think he would have posted a thread here and in there forums if he was trying to rip them off....listen they screwed...did not own up to it well at all....

at least after pressure they came thorugh...and did the right thing but I do not care how big or small, or growing pains...you have got to be honest, sincere and give good customer support...

They were happy t otake his money...guarantee they would not have been happy being screwed trying to get paid if they shipped and waited for hos money and he said its in the mail

They were wrong and slow to fix it

But they did fix..personally I would have been less forgiving..after the first try I would have disputed the charges with my CC company and made them fight to "get their money for crappy service"...I would have been polite but I am not going to beg to get what I paid for

I never said he was trying to rip them off. . .in fact I said I don't think he was. But how did they know that at the initial time he called or wrote to complain? Had Monarch just taken his complaint and sent him a new CPU without first looking into how or if he really ended up with the wrong one, this thread wouldn't exist. Do you really blame Monarch for trying to protect themselves and verify that they weren't being taken by a scam? He only started posting things after things weren't moving along fast enough for his liking. From reading the whole thread (and I did read it all) he seemed to go on the warpath and get very accusing very fast assuming somebody was obviously "out to get him". . .and this just pisses people off. I know if I ran into a customer like that, I would be very happy if they would just take their money elsewhere. Now if on the other hand Monarch really did try to screw him, well, he busted them and hopefully taught them a lesson. The fact is, we really don't know what went on at Monarch and how he ended up with the wrong CPU and what had to be done to correct it. Only that it happened and now it is fixed. That is an inherent risk you take when dealing over the internet. Things just take longer. If you are impatient, go someplace local and get personalized attention. Like it or not, we have to remember businesses also have other customers to deal with besides ourselves and sometimes you just have to wait your turn.

 

[nealh]

I realize honest mistakes happen...but too often the "good" companies start going bad...

Most people who buy cpus would never even think to check cpu id..I would of course

But if you read what he says he bought a retail cpu and got nothing indicating he received a retail cpu..these come with a warranty paper and they should include the stock hsf with the purchase for warranty issues

Moreover, they promised to do something then changed what they offered and never did anything....look they want to be paid fast..I think they need to repsond in timely fashion

Do I think they tried to do a cpu switch..NO
I think someone was careless and lazy and he got the raw end of the deal and had to raise cane to get it fixed

I bought from Monarch and had a great experience but this bad ones need to fixed right in order to keep their reputation...otherwise my money goes elsewhere

I have used recently Mwave, Newegg and Monarch all with excellent speed of service and CS for me but still I want to know if I have a problem I will be treated correctly

 

[Amaroque]

Originally posted by: ahurtt
I never said he was trying to rip them off. . .in fact I said I don't think he was. But how did they know that at the initial time he called or wrote to complain? Had Monarch just taken his complaint and sent him a new CPU without first looking into how or if he really ended up with the wrong one, this thread wouldn't exist. Do you really blame Monarch for trying to protect themselves and verify that they weren't being taken by a scam? He only started posting things after things weren't moving along fast enough for his liking. From reading the whole thread (and I did read it all) he seemed to go on the warpath and get very accusing very fast assuming somebody was obviously "out to get him". . .and this just pisses people off.

I never acted like anyone was "out to get me" I waited one week before calling Monarch, after posting on their site. I waited another week before posting here. I then waited another week after posting here... Three weeks are more then sufficient time.

I know if I ran into a customer like that, I would be very happy if they would just take their money elsewhere.

Don't ever get a job in customer service. I was never belligerent with anyone from Monarch... If I really wanted to be an a$$, I would have just called Visa w/o even giving Monarch the chance to correct anything. Wash my hands, and let Visa deal with it.

Now if on the other hand Monarch really did try to screw him, well, he busted them and hopefully taught them a lesson. The fact is, we really don't know what went on at Monarch and how he ended up with the wrong CPU and what had to be done to correct it. Only that it happened and now it is fixed. That is an inherent risk you take when dealing over the internet. Things just take longer. If you are impatient, go someplace local and get personalized attention. Like it or not, we have to remember businesses also have other customers to deal with besides ourselves and sometimes you just have to wait your turn.

I do not know if it was intentional or not. But either way, it was sloppy. The thing is that Monarch kept saying they shipped, and they didn't. That is what really aggravated me, on top of everything else. Don't say you shipped if you didn't, period. If Monarch was out of stock, then just say that. Don't blatantly lie about it.

 

[Pr0d1gy]

You are the same people (Ike & company) that sh1t all over NewEgg when they make a mistake I would guess. Do you know how many people are working in Monarch's showroom floor? One. That's it, just Mike. He's a really nice guy, been working there 3 years, and he answers all of their IM's & alot of their Email/sales questions/etc etc. He informed me that about 80% of their business is via the internet. Judging by the amount of cars parked out front, they have ALOT of people working in the back. I know none of you own a large business, but when you have 30,40,50 or 100 or more people trying to hold it down & get the job done together, things get fvcked up. Every forum I go to someone is bitching about NewEgg fvcking up. Get over it, be glad they did what you wanted. I buy most of my large items from them because of their in store support & Mike being such a nice guy & being willing to talk shop if they're not busy.

In conclusion, this thread sucks. It's a bunch of whining nerds who are too fat & lazy to get off their over inflated asses to go to the store. Look man, I could care less who you bash but let this thread die, it's old news.

 

[Amaroque]

Originally posted by: Pr0d1gy
Get over it, be glad they did what you wanted. I buy most of my large items from them because of their in store support & Mike being such a nice guy & being willing to talk shop if they're not busy.

Be glad? I don't think so! I expect to receive what I pay for! Why should I be glad I had to fight to get what I paid for? That's completely asinine.

In conclusion, this thread sucks. It's a bunch of whining nerds who are too fat & lazy to get off their over inflated asses to go to the store. Look man, I could care less who you bash but let this thread die, it's old news.

I'm fat... :Q

Just because you like Monarch, and want to get a job there, you proclaim I'm whining?? If you paid for something, and didn't receive what you paid for, you'd be pretty pissed off too... :|

 

[nealh]

Originally posted by: Pr0d1gy
You are the same people (Ike & company) that sh1t all over NewEgg when they make a mistake I would guess. Do you know how many people are working in Monarch's showroom floor? One. That's it, just Mike. He's a really nice guy, been working there 3 years, and he answers all of their IM's & alot of their Email/sales questions/etc etc. He informed me that about 80% of their business is via the internet. Judging by the amount of cars parked out front, they have ALOT of people working in the back. I know none of you own a large business, but when you have 30,40,50 or 100 or more people trying to hold it down & get the job done together, things get fvcked up. Every forum I go to someone is bitching about NewEgg fvcking up. Get over it, be glad they did what you wanted. I buy most of my large items from them because of their in store support & Mike being such a nice guy & being willing to talk shop if they're not busy.

In conclusion, this thread sucks. It's a bunch of whining nerds who are too fat & lazy to get off their over inflated asses to go to the store. Look man, I could care less who you bash but let this thread die, it's old news.

I hope someday you experience this type of CS and we will see how happy you are....

Crap...no one is saying they are a bad company(they made a mistake but fix it!) but promising good customer support and then misleading the customer is crap....

I do not think anyone should be happy they have to work so hard to get what they paid for...people like you are why companies and customer service is going to the crap...we should all take our hard earned money and throw it away...

BTW if you do not like the thread stop replying and coming back

 

[Gunnman]

At least they didn't tell you you had to pay a restock fee. I paid for testing once and they sent me RAM that was damaged (wouldnt go into windows) and made me pay restock fee for replacing it. They are bastards if you have an issue, but usually things go ok with my orders from them. Just hope nothing is wrong with the equiptment.

 

[nealh]

Originally posted by: Gunnman
At least they didn't tell you you had to pay a restock fee. I paid for testing once and they sent me RAM that was damaged (wouldnt go into windows) and made me pay restock fee for replacing it. They are bastards if you have an issue, but usually things go ok with my orders from them. Just hope nothing is wrong with the equiptment.

that BS...I would get my CC involved in that situation....

hmm...I may not use monarch again

 

[Gunnman]

I should have caused a bigger stink than I did I have to admit.

Sometimes I get stuck in "They have it and I want it" type scenario.

So I still use them sometimes.

Like on the 2x 6800Ultra OC for 550.00 each type situation.