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No offense, but I'm willing to be that your "mass market" training is limited to your immediate family et. al? Have you ever actually sat through a corporate training session on *anything*? Most end-users can barely "get" Windows. >>
No, I have trained non-family members. I have trained people I just met a day before and they knew I did well with computers. I often help people for free, just because I like to teach.

Yes, I used to train corporate employees on windows and computers in general. I haven't run across a person that could not "get" Mandrake 8.1 with some basic training (the same training you would give a windows user, ie how to connect to internet, open Word, etc..)
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Good for you. As soon as everybody who buys a computer goes to you and gets Linux training, it will be ready for "mass market". Until then, your assertion that it is has no merit. I deal with that market every day of my life. They are not ready.
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Well to use a computer, even Windows, one would need some training or help from a friend/relative to know what they were doing. No inexperienced computer noob is going to be able to assemble a computer and install and run AOL on there very first try. I could use the same argument against you, but I won't bother because it is flawed. I also deal with the mass market every day of my life

It is just that I don't limit them to a bloated, pricey OS like Windows XP (I like Win2k better, thank you). Some of my customers do prefer Windows, especially if that is all they have used. Whatever is better for them is fine with me.
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Try having an end-user setup chat scripts for their ppp session to their ISP. Only under rare circumstances have I not had to reconfigure X to get it running properly. Yes, lets have the neophyte end-user try to manually configure the X server, choose their video card, choose their refresh rate, resolution, horizontal sync, ad nauseum. >>
I have had to configure xfree86 once. That was because I was using a very old video card. I upgraded to a somewhat old (8mb) video card and Mandrake installed fine. As far as the PPP scripts go, you have me. Most of my customers have broadband, so we just install a NIC and let Mandrake grab their IP via DHCP

On every other Linux install I have done, all of my hardware was supported. Of course that is because I researched what was on the compatibility list, but you would do the same thing when installing XP or Win2k. Of course for those users that don't and have problems on their Windows boxes because of outdated hardware, they call and pay me for help

Besides, most newbie users don't install their OS by themselves. I would say 95% of them buy an oem job or have someone like me build them a box with OS installed.
Most of the arguments here against relatively new users and Linux have nothing to do with Linux, but the users in general. I find it is just as easy to teach someone Linux gui than it is Windows XP or Win9x. Especially in KDE, which has the look and feel of Windows. A lot of my users also like the fact that they get 2 office programs, 3 browsers, and a lot of other software for free. When I explain the subject of free, public software, most of them are intrigued into at least looking at Linux, if not making efforts to switch. In those cases, I will do an install of Linux at no charge.