Long rant of a first-time computer Tech.

[BriGy86]

if your manager/boss/owner of the shop gives him any kind of break i would talk to them and use everything i had, to convince them otherwise

 

[memo]

pics? tell him its for the loyal customer of the year award.

or at least of the PC

 

[Gillbot]

people like that are why I stopped building pc's.

 

[OutHouse]

man that guy is taking you guys for a ride. good job.

 

[Brainonska511]

Originally posted by: memo
pics? tell him its for the loyal customer of the year award.

or at least of the PC

Or just pretend you are playing with a camera as he is walking in and snap a picture.

 

[mcvickj]

Something similar to this happened to me. After the 2nd reinstall of everything I made a image of the drive and created a bootable CD. Everytime since I just pop the CD in and walk away. Of course still charging full price.

 

[teddyv]

hook me up and I'll kick some cash your way

This can be roughly translated to: I am the cheapest son of a b!tch you've ever met and once you agree to this pact with the devil I will not only hold it over your head I will incessantly whine and needle you for freebies for the rest of your natural life.

 

[Syrch]

man, working at compusa as a tech this brings back memories....man the memories. No worries man you will look back at this one day and laugh.

 

[shoRunner]

your management needs to grow some balls, this would never fly were i work. you have a problem unrelated to what we did or you messed with the computer yourself = $59 diagnostic charge.

 

[JohnAn2112]

LOL this thread rocks. Any new updates for today?

 

[DrPizza]

Originally posted by: mcvickj
Something similar to this happened to me. After the 2nd reinstall of everything I made a image of the drive and created a bootable CD. Everytime since I just pop the CD in and walk away. Of course still charging full price.

Wow, I meant to suggest that early in the thread
An extra few minutes of your time saves a ton of time with repeat customers.

 

[JohnAn2112]

Originally posted by: shoRunner
how long have u been at this job? i've been a tech for over 3+ and one thing you will learn is that people are dumb...exceedingly dumb. and the worst people are those that know alittle more than the people that know absolutely nothing, and so they think they are computer geniuses.

my personal favorites are those that want to sound smart by calling a computer by any random piece of hardware inside. for example. my "modem won't turn on", "the cd-roms on my hard drive aren't working," "the memory just has a blank screen." and even when you correct them they still insist on calling it what they were calling it. "miss its actually just called a computer, the modem is just a part inside that lets you use your dial up internet". "excuse me i know what i'm taking about, i keep pressing the eject button on my modem and its not doing anything"

LOL I work in tech support and some lady told me that her monitor was hooked up correctly because "the monitor cable thingy is plugged directly into the hard drive".

 

[CraKaJaX]

Beginners luck!

 

[Baked]

Pics of his gf?

 

[ForumMaster]

pff...ppff:laugh::laugh::laugh::laugh: this just made me cry...seriously man, he doen't deserve such a computer. take it from him and tell him that the computer is worth the amount of money he owes you and to buy a sucky dell so they can deal with his problems.

 

[BriGy86]

Originally posted by: Syrch
man, working at compusa as a tech this brings back memories....man the memories. No worries man you will look back at this one day and laugh.

exactly what im doing right now

 

[SketchMaster]

Let me ask you guys something.

Who leaves at 6am to go skiing, but comes back before 2PM?

 

[Umberger]

Originally posted by: SketchMaster
Let me ask you guys something.

Who leaves at 6am to go skiing, but comes back before 2PM?

a tool like this guy.

 

[blakeatwork]

I have a friend who likes to tinker with his machine, and call me when it invariably screws up... to his credit, he hasn't duplicated his mistakes, but I'll be damned if he didn't call me three or four times a day over a two week period when he built his first system...

This is why I try and avoid home users as clients, but unfortunately, they are a necessary evil...

 

[BriGy86]

you need to stick firm with hours of employment and what not

if its 6:01, the doors are locked and he needs to bring it in tomarrow, no exceptions

if he threatens to go some where else how is that bad? sounds like you are hardly making any money off of him as it is with all the discounts

 

[Shadowknight]

At the very least, even if your boss doesn't have a spine, tell him you will NOT work on any equipment from this guy anymore. He gives you grief, acts like a jerk, and screws up his own equipment, let someone else deal with it.

 

[jimbob200521]

This guy sounds like a real winner

Awsome thread, btw :thumbsup:

 

[SketchMaster]

*Bleck*

 

[Shadowknight]

How to deal with an idiot on the phone:
http://www.actsofgord.com/Chronicles/chapter09.html

http://www.actsofgord.com/Justice/chapter05.html
Great quote here, when dealing with a problem customer:
"You do that. You can explain how your son and I engaged in a legal transaction of a fair value to both parties and that you attempted to extort me. That'll go over well. If you don't mind, I have other customers to serve."

(the store is completely empty and silent at this point, no music at all, and the TV wasn't on).

 

[kyparrish]

Jesus Christ, how much has this guy spent on parts?

I loved the part about how he tried to get YOU to load up his XP copy, but "don't register it!!!!!!"