Logitech is so awesome

[SphinxnihpS]

You guys actually bother with RMAs on products that cost under $200? LOLOLOLOLOLOLOLOL

 

[chubbyfatazn]

They replaced my MX Revolution with the same issue with another one four months ago. Still, I can't complain since I first got this MX Revolution about two years ago as a replacement for another MX Revolution which was a replacement for an MX1000 (which they didn't take back). I've experienced the best customer service from Logitech so far hands down.

Ultimate Ears was pretty good for warranties. They took my Super.fi 3's back twice for cracked casing under the warranty period with receipt, but that was before the Logitech takeover. I'm about to call them again for the same SF3's, only they're out of warranty so we'll see how it goes from there.

 

[0roo0roo]

WTF is your problem. You are welcome to brag about how shitty a company is, if that makes you feel better.

he has to take responsibility for potentially opening up a company to abuse.

simply giving good reviews or saying you had a good experience with them is enough. not thinking about potential consequences is simply irresponsibility

 

[KeypoX]

My MX Revolution intermittently double and triple clicks when I single click.

They sent me the newer Performance Mouse MX to replace my busted MX Revolution, even before I sent it back. They sent me a prepaid shipping label to send the busted MX Revolution back.

they sent me a new mouse and didnt even want the old one back

 

[lupi]

I just bought a scratched box set of 2.1 speakers from them that I need to return, volume from left is about 10 times louder than right speaker.

 

[thegimp03]

Yeah, they surprised me about 4 years ago when my MX510 died suddenly. They sent me a new MX518 within a week and didn't require me to send back the dead MX510. Nice that the company does that when a bunch would probably tell you to go buy another one.

 

[de8212]

I have an MX revolution that barely holds a charge. This thread inspired me to email them. After a few emails back and forth all they offer is links to their BS "troubleshooting". D:

 

[fustercluck]

Yep they are the best. First G5 broke, they sent me the newer model G5. When the newer model G5 broke, they sent me a G500. Both free and didn't need to ship back either of the defunct mice. Going to buy logitech whenever an option.

 

[de8212]

Sorry, these guys are idiots. As I said earlier they just pint me to troubleshooting links with advice such as:
Don't use mouse on glass surfaces or dark materials. Make sure the AC adapter is plugged in. clean the contacts.

This is after I specifically said it charges fine but doesn't hold the charge longer than a day or so.

So, I asked if there was any otehr info they could give me or could they replace the mouse.

Their response:

Dear Mr. sdfasdgsdgsdfsg,

Thank you for contacting Logitech Customer Care Team.

With regard to your concern, I suggest to use the suggested or recommended battery for the mouse.

Should you have further/any questions or concerns, please do not hesitate to email us or visit our website at www.logitech.com.

Thank for you choosing Logitech and have a great day!

Sincerely,

Nhest
Logitech Customer Care Team
www.Logitech.com (http://www.Logitech.com/support)

In United States: 646-454-3200
In Canada: 866-934-5644
Business Hours: 6:00AM - 6:00PM PST Monday-Friday; 7:00AM - 5:00PM PST Saturday-Sunday


Idiots. Do they not even know their own product? What battery do they think I have been using in a mouse with a built in, rechargeable battery?

 

[AMDZen]

Actually they suck ass.

When my 5500s had the popping problem it took weeks and 10 phone calls for them to give me an rma. I sent my control pod in and it required a signature. The signature card came back signed but they said I never got it so I had to ship a huge subwoofer. THEN I waited weeks for my speakers and when I called they said they had no stock because they were fixing a popping problem that they denied even existed!!!!!!!!!!

That being said I still use their mice and my speakers still pop when I turn the knob.

/rant

I had an issue where my speaker was broken, ONE of the speakers. After 5 mins on the phone with the CS rep they sent me a brand new set. Now whenver one blows I just put one in. I love logitech.

 

[lord_emperor]

I emailed them and asked for replacement feet for my G5 that had worn off.

They sent me a G500.

I thought it was really cool of them, but after using my backup mouse for two weeks I'm just going to buy 3rd party mouse feet for $5 next time.

 

[Riceninja]

logitech killed my family, i only use steelseries now

 

[Electric Amish]

They replaced my malfunctioning G5 with a brand new one and didn't even want me to ship back the broken one.

Same thing with my wireless G7. Even after 3 years of use it stared double-clicking. They said they'd send me one out. I expected a refurb, but was surprised by a brand spanking new g7 model. Didn't even ask me to ship the old one back.

Also, on the remote front. I had a Logitech universal remote ($250 value) It went junk about a year into it's use. I called them up. They didn't replace it, but they gave me $200 off any other remote they had in-stock. So I got their $400 remote for $200.

 

[fatpat268]

Logitech is awesome, but please don't abuse their rma people

 

[Inspector Jihad]

i got a ping pong ball stuck in the subwoofer of my z-2300! i wonder if logitech will send me a new one

 

[rockyct]

I have an MX revolution that barely holds a charge. This thread inspired me to email them. After a few emails back and forth all they offer is links to their BS "troubleshooting". D:

Yeah, that sucks, but it's not really a failure of the device.

 

[secretanchitman]

Like nboy22, I had my z5500s replaced for free. All I had to do was mail them my old control pod and I had a brand new set within weeks. Amazing customer service.

 

[Suspicious-Teach8788]

My roommate freshman year in college did this. He had a stack of wireless mice and keyboards in his closet

It works really? I've returned a mouse before and they did it no questions asked like 3 years after I bought it too. Shrug. I guess I didn't even realize it had been so long since I bought the mouse...

 

[de8212]

Now the morons just emailed me willing to replace my full size MX Revolution mouse with a notebook mouse.

 

[Scouzer]

My original G5 mouse had a squeaky mouse wheel. They sent me a new one and didn't ask for the old one back.

My second G5 developed a loose left click (made stupid noises) so I asked they send me a different mouse. They sent me a G500 and I got to keep this half broken G5.

I'll only own Logitech peripherals if I can help it. In fact posting this makes me want to order some speakers...

 

[Newbian]

Had a broken power cable on the receiver of one of my mice and they replaced it with a newer version and never had to send anything back so I love them for that.

 

[rasczak]

My MX Revolution intermittently double and triple clicks when I single click.

They sent me the newer Performance Mouse MX to replace my busted MX Revolution, even before I sent it back. They sent me a prepaid shipping label to send the busted MX Revolution back.

still using my trusty mx500. 7 years later.

 

[Freshgeardude]

They replaced my malfunctioning G5 with a brand new one and didn't even want me to ship back the broken one.

this happened to my bro and he sold me the g5 for cheap

 

[x-alki]

I never had a problem with them until they wanted proof of purchase. Not that it's their fault I lost the receipt.

 

[biggestmuff]

They'll replace their products, but my concern is how often the products fail. They need to work on their quality control.

I have a G5 that has a scroll wheel issue, but it doesn't bother me enough to contact them.

Recently, my wife's Harmony One just stopped working. Wouldn't charge at all. Once the battery drained it became a brick. They did send a replacement.