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Lexus loses top spot to Jaguar and Buick

JD Power 2009 reliability results.

Buick is the most reliable brand now? Even more amazing to me given its reputation, Jaguar is reliable again??? The rankings are quite a surprise to me, other than Toyota. Honda is lower than I expected, and there are several American makes that rank highly.




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ATOT Moderator ElFenix
 
So that's saying brand new cars aren't breaking down? I guess that better than the Americans used to do, but the real test is long term reliability. That's where the American makes start falling flat. That said, I don't have any complaints about my 97 Jeep. I have 155,000 miles on it, and so far I've only replaced a water pump, and a fuel pump.
 
I don't understand the difference between Audi and VW. They share a lot of components and according to these stats an Audi is above average while VW are falling apart.
 
D

Doggiedog

Lifer
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My friend is a Lexus mechanic and he says Lexus quality has gone down the hill. He says the only model without many problems is the LS460. The most problematic is the GS and IS. Sounds like years of neglect of quality control over volume has finally caught up.
 
Originally posted by: freegeeks
I don't understand the difference between Audi and VW. They share a lot of components and according to these stats an Audi is above average while VW are falling apart.
Click to expand...

Just means Audi owners don't fess up as much to the truth. 😛



But to be honest most cars are so close now that the difference between the number 1 and 15 on that list probable has more to do with the owner then the car.
Look at it this way. Buick shares their car line with just about every other GM line but look at the difference between them and other GM lines. Pontiac and Buick share several cars/suv's yet look at that number.

Now VW/Audi and a couple others still should be low. But the majority of car lines for American and Asian makers should be fine. Then after 3 years the majority of problems are usually related to the owner.
 
Originally posted by: lxskllr
So that's saying brand new cars aren't breaking down? I guess that better than the Americans used to do, but the real test is long term reliability. That's where the American makes start falling flat. That said, I don't have any complaints about my 97 Jeep. I have 155,000 miles on it, and so far I've only replaced a water pump, and a fuel pump.
Click to expand...

There's always been a few american cars with epic long term reliability. Oddly, Most 90's Jeep owners I know wind up doing a lot of work to their cars.

The Ford Panther Chassis, on the other hand, requires only wear & tear items replaced to go forever. There were a couple years (95-97?) that they built with a super weak intake plenum that had a plastic coolant crossover that would fail and toast the engine, but aside from that there is nothing stopping the drivetrain from lasting forever.

The lincolns were a little more hassle, as "wear & tear" items include things like the rear air suspension components, but if you like the floaty ride then it's totally worth it.

<-- 1997 Town Car owner. My air springs have had a slow leak for a while. Today, the "check air suspension" light came on, meaning that my slow leak is now too much for the compressor to keep up with. I guess the air spring replacement just got bumped up the list.
 
Originally posted by: freegeeks
I don't understand the difference between Audi and VW. They share a lot of components and according to these stats an Audi is above average while VW are falling apart.
Click to expand...

It might be that Audi is manufactured in Germany while VW is manufactured elsewhere? Just guessing, and I'm too lazy to Google. 😀 I do remember that the Germans had significant quality issues when they moved their factories to Slovakia and other eastern countries.
 
Originally posted by: Marlin1975
Originally posted by: freegeeks
I don't understand the difference between Audi and VW. They share a lot of components and according to these stats an Audi is above average while VW are falling apart.
Click to expand...

Just means Audi owners don't fess up as much to the truth. 😛



But to be honest most cars are so close now that the difference between the number 1 and 15 on that list probable has more to do with the owner then the car.
Look at it this way. Buick shares their car line with just about every other GM line but look at the difference between them and other GM lines. Pontiac and Buick share several cars/suv's yet look at that number.

Now VW/Audi and a couple others still should be low. But the majority of car lines for American and Asian makers should be fine. Then after 3 years the majority of problems are usually related to the owner.
Click to expand...

I've always felt that often times, reliability figures such as these are--as you've said--as much a reflect of the owner as they are the car. Then again, I guess you could make the argument that by "randomly" sampling survey participants, the individuals driving VW's who responded are just as bad/good as those driving Buicks or Toyotas.

That being the case, I had a Hyundai for nearly four years and over 80k miles without a problem. Same goes for my VW during its first ~30k.

Of course now that I've said that, I'm going to walk downstairs later only to find my that my car has collapsed under its own weight.
 
Originally posted by: AndrewR
Originally posted by: freegeeks
I don't understand the difference between Audi and VW. They share a lot of components and according to these stats an Audi is above average while VW are falling apart.
Click to expand...

It might be that Audi is manufactured in Germany while VW is manufactured elsewhere? Just guessing, and I'm too lazy to Google. 😀 I do remember that the Germans had significant quality when they moved their factories to Slovakia and other eastern countries.
Click to expand...

I think I remember hearing that this is why the R32 had better reliability numbers than many other VW models (i.e., it was manufactured in Germany while many others were not), but I could be wrong.
 
Not surprised at where VW ranks. They need to be fed expensive new parts like a junkie needs score a new bag of crack.
 
Originally posted by: Whisper
Originally posted by: Marlin1975
Originally posted by: freegeeks
I don't understand the difference between Audi and VW. They share a lot of components and according to these stats an Audi is above average while VW are falling apart.
Click to expand...

Just means Audi owners don't fess up as much to the truth. 😛



But to be honest most cars are so close now that the difference between the number 1 and 15 on that list probable has more to do with the owner then the car.
Look at it this way. Buick shares their car line with just about every other GM line but look at the difference between them and other GM lines. Pontiac and Buick share several cars/suv's yet look at that number.

Now VW/Audi and a couple others still should be low. But the majority of car lines for American and Asian makers should be fine. Then after 3 years the majority of problems are usually related to the owner.
Click to expand...

I've always felt that often times, reliability figures such as these are--as you've said--as much a reflect of the owner as they are the car. Then again, I guess you could make the argument that by "randomly" sampling survey participants, the individuals driving VW's who responded are just as bad/good as those driving Buicks or Toyotas.

That being the case, I had a Hyundai for nearly four years and over 80k miles without a problem. Same goes for my VW during its first ~30k.

Of course now that I've said that, I'm going to walk downstairs later only to find my that my car has collapsed under its own weight.
Click to expand...


Another thing to look at also is Suzuki was the lowwest on the list but came in 2nd for best Sub-Compact.

I rag on VW from not only experiance as a auto-tech (that and for some damm reason my SiL bought a Audi A4 I get to work on montly now) and that even VW admitted they have problems. I think it was the CEO if I remember correct.
 
Keep the study going and tell me the stats for the same cars at 150k.

Who cares about reliability when everyone leases a new car every two-three years and maintenance is covered by the warranty.

I wanna know how the used out of warranty car I'm going to buy will hold up.

 
Originally posted by: Marlin1975
Originally posted by: freegeeks
I don't understand the difference between Audi and VW. They share a lot of components and according to these stats an Audi is above average while VW are falling apart.
Click to expand...

Just means Audi owners don't fess up as much to the truth. 😛



But to be honest most cars are so close now that the difference between the number 1 and 15 on that list probable has more to do with the owner then the car.
Look at it this way. Buick shares their car line with just about every other GM line but look at the difference between them and other GM lines. Pontiac and Buick share several cars/suv's yet look at that number.

Now VW/Audi and a couple others still should be low. But the majority of car lines for American and Asian makers should be fine. Then after 3 years the majority of problems are usually related to the owner.
Click to expand...

I am positive that Buick is up there because the people who buy Buicks are typically old and don't notice/care if there is a small problem with the car. They won't hear rattles, they won't feel clunks in the steering wheel, etc.
 
Originally posted by: iamwiz82
Originally posted by: Marlin1975
Originally posted by: freegeeks
I don't understand the difference between Audi and VW. They share a lot of components and according to these stats an Audi is above average while VW are falling apart.
Click to expand...

Just means Audi owners don't fess up as much to the truth. 😛



But to be honest most cars are so close now that the difference between the number 1 and 15 on that list probable has more to do with the owner then the car.
Look at it this way. Buick shares their car line with just about every other GM line but look at the difference between them and other GM lines. Pontiac and Buick share several cars/suv's yet look at that number.

Now VW/Audi and a couple others still should be low. But the majority of car lines for American and Asian makers should be fine. Then after 3 years the majority of problems are usually related to the owner.
Click to expand...

I am positive that Buick is up there because the people who buy Buicks are typically old and don't notice/care if there is a small problem with the car. They won't hear rattles, they won't feel clunks in the steering wheel, etc.
Click to expand...


My grandmother use to own a Buick and she noticed everything.

All the old people I know complain about every little problem I see. That and the average age of a buick owner was either high 30's or mid 40's range. That and I use to wn a buick. I got it as its cheap and was very reliable. Buick are not known for ther most high tech and as such don;t have all the bleeding heart tech that causes problems.

So that little story is just that.
 
Originally posted by: jagec
Jaguar near the top of the list, above Lexus?

Shens, shens, SHENS.
Click to expand...

That's a very amusing comment given your avatar. 😉

But, yes, I was shocked by that. I guess all three Jaguar owners are happy!
 
Originally posted by: Marlin1975
Originally posted by: iamwiz82
Originally posted by: Marlin1975
Originally posted by: freegeeks
I don't understand the difference between Audi and VW. They share a lot of components and according to these stats an Audi is above average while VW are falling apart.
Click to expand...

Just means Audi owners don't fess up as much to the truth. 😛



But to be honest most cars are so close now that the difference between the number 1 and 15 on that list probable has more to do with the owner then the car.
Look at it this way. Buick shares their car line with just about every other GM line but look at the difference between them and other GM lines. Pontiac and Buick share several cars/suv's yet look at that number.

Now VW/Audi and a couple others still should be low. But the majority of car lines for American and Asian makers should be fine. Then after 3 years the majority of problems are usually related to the owner.
Click to expand...

I am positive that Buick is up there because the people who buy Buicks are typically old and don't notice/care if there is a small problem with the car. They won't hear rattles, they won't feel clunks in the steering wheel, etc.
Click to expand...


My grandmother use to own a Buick and she noticed everything.

All the old people I know complain about every little problem I see. That and the average age of a buick owner was either high 30's or mid 40's range.

So that little story is just that.
Click to expand...

The average age of Buick drivers is 63. I'd say your little story is just that. To say that the average 63 year old is going to notice a minor rattle and take it to the dealership is wrong, IMHO.

http://www.freep.com/article/2...8/BUSINESS01/901080351
 
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