Just had my first dealings with Chase customer support

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James Bond

James Bond

Diamond Member
Jan 21, 2005
6,023
0
0
I've always had good experiences with Bank of America. Almost no hold times, reps are polite and quick, pretty much always feels like a good experience.

I just called into Chase for the first time and they are terrible. Reps aren't kind, they're slow, hold times are higher. I got transferred three times and once I finally got to the proper rep I had her on speaker. She says "sir I can hear you, are you there?", I pick up the phone and immediately say sorry about that, and she just hangs up.

Not looking forward to the next time I get to call in, bleh.
 
FelixDeCat

FelixDeCat

Lifer
Aug 4, 2000
31,065
2,700
126
Originally posted by: James Bond
I've always had good experiences with Bank of America. Almost no hold times, reps are polite and quick, pretty much always feels like a good experience.

I just called into Chase for the first time and they are terrible. Reps aren't kind, they're slow, hold times are higher. I got transferred three times and once I finally got to the proper rep I had her on speaker. She says "sir I can hear you, are you there?", I pick up the phone and immediately say sorry about that, and she just hangs up.

Not looking forward to the next time I get to call in, bleh.
Click to expand...

Chase is evil. Everybody knows this. Where have you been?
 
lifeobry

lifeobry

Golden Member
Oct 24, 2008
1,325
0
0
Chase nerfed their Freedom program so I'm not too happy with that. But I've never had issues with service.
 
FeuerFrei

FeuerFrei

Diamond Member
Mar 30, 2005
9,144
929
126
Chase significantly lowered my credit card's APR on request. Customer support was satisfactory when I made the call.
Also they've kept my APR nice and low over the past year when other card issuers ratcheted up rates.

No complaints here.
 
W

WA261

Diamond Member
Aug 28, 2001
4,631
0
0
Pays to have a Premier Platinum account with them :D . I have always had wonderful cs.
 
CRXican

CRXican

Diamond Member
Jun 9, 2004
9,062
1
0
not sure why people call and bother the call center

use the fking online banking
 
F

freeway

Senior member
Sep 11, 2000
384
0
71
I never had a problem with them until a couple days ago. My balance was always due around the 17th, and I just pay my bill online every month a few days before the due date. Well, I didn't bother opening my paper statement and logged in on the 11th to pay. I find out they changed the due date to the 10th and hit me with a late fee of $39. I have never had a late fee or paid interest on any of my cards so I was pissed. I called CS and was told there was no way they could refund the late fee. I asked for the supervisor, admitted that I screwed up by not checking my statement, but felt that it was unfair. She refunded it right away. Overall I am still a happy customer.
 
Golgatha

Golgatha

Lifer
Jul 18, 2003
12,407
1,085
126
Originally posted by: lifeobry
Chase nerfed their Freedom program so I'm not too happy with that. But I've never had issues with service.
Click to expand...

No kidding. They're getting canceled and American Express Blue Cash is taking their place in my wallet. Not sure if Chase really thought this one through, as I can't be the only one just a bit peeved about this change. We (my wife and I) pretty much used this card for everything and that included several of our bills.

Oh well, thankfully I should be able to get my final $250 check before the June 30th cutoff.
 
J

jalaram

Lifer
Aug 14, 2000
12,920
2
81
Originally posted by: lifeobry
Chase nerfed their Freedom program so I'm not too happy with that. But I've never had issues with service.
Click to expand...

What do you mean by nerfed? I'm still on the Freedom program and it seems to be working.

FWIW, I haven't had a problem with Chase customer support.
 
Golgatha

Golgatha

Lifer
Jul 18, 2003
12,407
1,085
126
Originally posted by: jalaram
Originally posted by: lifeobry
Chase nerfed their Freedom program so I'm not too happy with that. But I've never had issues with service.
Click to expand...

What do you mean by nerfed? I'm still on the Freedom program and it seems to be working.

FWIW, I haven't had a problem with Chase customer support.
Click to expand...

3% cashback is only good if you submit to a $30 yearly fee (doesn't go into effect until June 30th, 2010). Bonus $50 on your $200 check redemption is gone as of June 30th, 2009. 3% cashback only applies to certain categories instead of your three highest each month. Basically they nerfed it enough that's it's no better than any other bank's rewards program now. I just got the letter in the mail about a week ago myself.

For me, I never carry a balance, but I charge anything I possibly can to maximize cashback rewards. The Chase Freedom was the best until said nerfing happened, and my wife and I made several hundreds of purchases on that card per year. Not sure what transaction fees are for Visa, but surely the $100 or less they're saving on rewards for me can't be worth loosing me as a customer. I'm sure some bean counter saw it differently though.
 
R

Reckoner

Lifer
Jun 11, 2004
10,851
1
81
I remember I was one day late with my Chase Amazon Visa, asked for a one time waiver of the late fee, and they acted like I had just murdered their first born. I have an auto loan, and several other accounts with them that I've had for years, and this had been the first time I've ever been late on a CC payment. Just google chase customer service to see all the horror stories about them. They're okay to deal with, just so long as you never have to call them about anything (ala Sprint).
 
evident

evident

Lifer
Apr 5, 2005
12,139
761
126
in my opinion, amex gives the best cust service. but i never had too much problems w/ chase. i never had any issues too seirous w/ chase either though.
 
R

randomlinh

Lifer
Oct 9, 1999
20,846
2
0
linh.wordpress.com
Originally posted by: Golgatha
Originally posted by: jalaram
Originally posted by: lifeobry
Chase nerfed their Freedom program so I'm not too happy with that. But I've never had issues with service.
Click to expand...

What do you mean by nerfed? I'm still on the Freedom program and it seems to be working.

FWIW, I haven't had a problem with Chase customer support.
Click to expand...

3% cashback is only good if you submit to a $30 yearly fee (doesn't go into effect until June 30th, 2010). Bonus $50 on your $200 check redemption is gone as of June 30th, 2009. 3% cashback only applies to certain categories instead of your three highest each month. Basically they nerfed it enough that's it's no better than any other bank's rewards program now. I just got the letter in the mail about a week ago myself.

For me, I never carry a balance, but I charge anything I possibly can to maximize cashback rewards. The Chase Freedom was the best until said nerfing happened, and my wife and I made several hundreds of purchases on that card per year. Not sure what transaction fees are for Visa, but surely the $100 or less they're saving on rewards for me can't be worth loosing me as a customer. I'm sure some bean counter saw it differently though.
Click to expand...
oh damn, I knew they nerfed percentage cashback.. but the $50 bonus is gone by the end of june?!!??!

I have $182 queued up... I need to find people to buy stuff for, haha.
 
dullard

dullard

Elite Member
May 21, 2001
26,099
4,744
126
Originally posted by: Golgatha
Oh well, thankfully I should be able to get my final $250 check before the June 30th cutoff.
Click to expand...
I'm pissed about that cutoff. I'm sure you got the same mail touting their exciting new features. Exciting for them maybe. Dropping me from 3% to 1% and cutting off that $50 bonus when I will have ~$170 in cash back rewards by the June 30th cutoff sucks. I'm half tempted to go on a spending spree to get to that $200 level. But that would mean spending about $6000 in the next month just to save $50. I won't do that of course.

Oh well, I've gotten $500 from them already and that $170 more isn't half bad either.
 
R

Reckoner

Lifer
Jun 11, 2004
10,851
1
81
Originally posted by: dullard
Originally posted by: Golgatha
Oh well, thankfully I should be able to get my final $250 check before the June 30th cutoff.
Click to expand...
I'm pissed about that cutoff. I'm sure you got the same mail touting their exciting new features. Exciting for them maybe. Dropping me from 3% to 1% and cutting off that $50 bonus when I will have ~$170 in cash back rewards by the June 30th cutoff sucks. I'm half tempted to go on a spending spree to get to that $200 level. But that would mean spending about $6000 in the next month just to save $50. I won't do that of course.
Click to expand...


One workaround would be to upgrade to the Chase Freedom Plus, which is what I have. I haven't received the mailing for my version of the card, plus i get 3% back in my top 6 categories. Although it won't solve the extra $50 bonus, since that's going away for everything.
 
dullard

dullard

Elite Member
May 21, 2001
26,099
4,744
126
Originally posted by: Reckoner
One workaround would be to upgrade to the Chase Freedom Plus, which is what I have. I haven't received the mailing for my version of the card, plus i get 3% back in my top 6 categories. Although it won't solve the extra $50 bonus, since that's going away for everything.
Click to expand...
I'll look into that. Right now I have the Freedom Visa Signature card. From what I can tell the "Signature" portion is virutally useless. It means I'm entitled to pay them for concerge services if I choose.
 
J

JeffreyLebowski

Lifer
Aug 23, 2000
15,509
1
81
When I read the title, I had to post, "I'm sorry" Chase is terrible. Wamu reps were very good, but now that it's Chase, it's like Bank of the Northern Hemisphere.
 
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