Originally posted by: sirjonk
Originally posted by: LS21
Originally posted by: sirjonk
My friends order steaks well done when we eat out. I wanna strangle them every time they do it. They're probably tired of me rolling my eyes every time they order, but I'm tired of them having an animal slaughtered for food only to ruin the meat. Bastards.
i took my sister out to a nice steakhouse and she asked the server for A1. i was embarassed
Washington, D.C.: Hi Tom,
I am about to enter the restaurant field, and I have a question for you about pleasing the customer vs. sticking to your (the restaurateur's) beliefs. Example: a restaurant nearby (in your dining guide) refused to cook a patron's steak to well done. The customer and his party of six got up and left. Yes, the restaurant lost six customers, probably for good. But as the chef I would have felt pretty lousy for consciously charring a good piece of meat. Your thoughts on maintaining the balance?
Tom Sietsema: This subject comes up a lot, most recently in an Ask Tom column in which a diner requested ketchup for his steak frites at Café de Paris in Columbia and the server informed him there was none in the house but she could offer mustard instead. The owner confirmed the incident and told me he wanted to remain true to the French way.
I can see both sides in the steak situation; from a business perspective, though, I don?t know too many chefs who would risk losing six customers and gaining bad publicity by not cooking something longer than he or she thought optimal. (Just as an aside, I used to work in a steak house; people who ordered well-done meat invariably got lesser cuts ? the chef?s revenge!)
Had I been the manager I might have diplomatically explained that meat is best at such and such a doneness but agreed to the customer?s request.