Intel processors crashing Unreal engine games (and others)

[AdamK47]

Yeah, especially when they diagnose "you have a failed motherboard" like the always do on all of those failed CPUs....

The real problem is that we have a failed CPU manufacturer.

 

[Sgraffite]

The real problem is that we have a failed CPU manufacturer.

Time to submit an RMA on the CPU manufacturer.

 

[Steltek]

I figure that Intel is already taking care of the big OEMs, which is why the supply of RMA chips suddenly went away.

That, and I figure they are holding back on sending any more chips into the sales channel until the microcode fix can be incorporated.

Funny, though, that Intel isn't saying anything about how testing on said microcode update is going. If it looked like it was going to work in testing, I think we'd have started hearing some strategic "leaks" about it by now.

 

[Markfw]

The real problem is that we have a failed CPU manufacturer.

Exactly. And here today is what I suspected. Everybody is using the failed whats at the old bad settings against Zen 5.

 

[igor_kavinski]

I wonder if they are now properly doing the "accelerated aging" oven testing of the affected CPUs with the new microcode. Maybe that's why it's taking so long coz they can't find out if their tweak/algo really works until a week or two has passed under that strenuous test.

 

[igor_kavinski]

Exactly. And here today is what I suspected. Everybody is using the failed whats at the old bad settings against Zen 5.

I'm surprised too that they took Intel's word and included the Raptors in the benchmarks. There is no guarantee that the microcode will ever come out. Intel could come out with an announcement on 31st Aug saying that they have discontinued the entire Raptor Lake Refresh line of CPUs and from that point onwards, they provide random RMA replacements to whoever is lucky for the next two years and that's that.

 

[In2Photos]

Der8auer was the only reviewer I saw that eliminated Intel from the tests and he stated it was due to Intel not having released the new microcode which could alter the numbers.

 

[DAPUNISHER]

The Verge asked 14 prebuilt makers if they would extend the warranty on raptor lake PCs. Dell used the same douche canoe language their sugar daddy Intel uses. My BS translator says that when they diagnose your PC the CPU won't be the issue.

Excellent response from many, and Pudget is notably not among best. HP is the only one of the big 3 that firmly stepped up.

https://www.theverge.com/2024/8/7/2...-integrator-warranty-lenovo-dell-hp-acer-asus

 

[poke01]

Dell used the same douche canoe language their sugar daddy Intel uses

the only company dell would ditch intel is for nvidia

 

[Det0x]

Single-threaded performance drops a bit and 5.8 GHz is almost invisible.

https://twitter.com/x/status/1821522427920212177

 

[DZero]

I figure that Intel is already taking care of the big OEMs, which is why the supply of RMA chips suddenly went away.

That, and I figure they are holding back on sending any more chips into the sales channel until the microcode fix can be incorporated.

Funny, though, that Intel isn't saying anything about how testing on said microcode update is going. If it looked like it was going to work in testing, I think we'd have started hearing some strategic "leaks" about it by now.

THe issue? small ones are not safe and might switch to AMD to be safe.

 

[IGBT]

Puget says its Intel CPU failure rate is lower than AMD Ryzen failures.....Puget claims AMD Ryzen 5000 and 7000 chips have a higher failure rate than Intel 13th- and 14th-gen processors, so far...High-end PC builder Puget Systems released records showing that its current failure rate of 13th- and 14th-generation Intel processors is a little over 2%, while systems it has shipped with AMD Ryzen 5000 and 7000 chips have a little over 4% failure rate. https://www.tomshardware.com/pc-com...e-rate-data-cites-conservative-power-settings

 

[igor_kavinski]

Page 193 - News - Intel GPUs - Battlemage officially announced, evidently not cancelled

Page 193 - Seeking answers? Join the AnandTech community: where nearly half-a-million members share solutions and discuss the latest tech.

forums.anandtech.com

Hopefully this microcode really works.

 

[Hitman928]

Single-threaded performance drops a bit and 5.8 GHz is almost invisible.

https://twitter.com/x/status/1821522427920212177

It's <1%, but it's also not a before and after with the same sample, so not really a valid comparison.

 

[Steltek]

Well, another class action lawsuit for Intel. This one is on behalf of investors. Wouldn't be shocked if the oxidation and Raptor Lake debacles end up eventually being part of it.

Intel faces shareholder class-action lawsuit for allegedly concealing foundry business problems

The Construction Laborers Pension Trust of Greater St. Louis, a Missouri-based pension fund, filed the lawsuit against Intel on behalf of other investors in a San Francisco...

www.techspot.com

 

[Steltek]

Well, the OEMs speak, at least some of them. Dell is being squirrelly, Lenovo didn't respond, and HP is giving 2 years. And, a few of the smaller ones are actually really stepping up:

Will PC makers replace your crashing Intel chip? We asked 15 of them

We asked practically everyone. Did we miss any?

www.theverge.com

 

[Det0x]

Jay testing new microcode

Largest drop seem to happen in 3dmark timespy


Small drop in cyberpunk which leads to the 14700k being faster than the 14900k after microcode update


Overall it seems like the performance is less affected then feared

 

[IEC]

Jay testing new microcode

It looked fine (<1%) until Timespy. -700 pts on Timespy (11941 pre --> 11264 post 0x129, -5.7%) is pretty significant as it's closer to gaming workloads.

Actual impact in the few games he tested (that weren't engine-limited) were smaller:
-2.9% in Cyberpunk FPS

TBD if it prevents unscheduled ring bus disassembly or not.

 

[DrMrLordX]

TBD if it prevents unscheduled ring bus disassembly or not.

That's the real kicker. Plus it won't help anyone who wound up with a CPU suffering from oxidation, yeouch.

 

[DAPUNISHER]

From reading around, for some with a degraded i7 the RMA process is going smoothly. Seems like i9s are backed the hell up, with some complaining it's been 2 weeks or more with no response.

It's reddit posts so grain of salt; a few in IT say they get 2 AMD tickets in 6 months, but are now getting 30-40 tickets in a day for raptor lake. One said they are swapping out 250 desktops for AMD, and a couple of contacts in other offices are in the same process. If true, those are lost sales it will be hard to win back.

"You get a 5yr warranty! And besides, they fixed it now." incoming.

 

[igor_kavinski]

One said they are swapping out 250 desktops for AMD, and a couple of contacts in other offices are in the same process. If true, those are lost sales it will be hard to win back.

Once they notice the nice decrease in their power bills, they will write Intel off forever

 

[Jan Olšan]

Once they notice the nice decrease in their power bills, they will write Intel off forever

Or they check the forums, see people complain that newer Ryzen processors have lower power consumption while being faster and go back thinking that the stuff surely has to be worse than Intel after all

 

[Thunder 57]

Once they notice the nice decrease in their power bills, they will write Intel off forever

Unless you live in a cold area, then it's "free" heat!

Seriously though I have seen posts by people in schools saying they went AMD because keeping Intel computers made the labs too hot and hard to cool.

 

[GTracing]

No discussion about Intel's microcode update and associated statement yet? My takeaways

1. The patch requires a bios update.
2. The microcode limits the voltage to 1.55V. As far as I can tell, this is the only change.
3. Intel says the cause of the degradation is voltage.
4. No performance loss except in rare edge cases.
5. More updates coming by end of August

Intel Publishes First Microcode Update for Raptor Lake Stability Issue, BIOSes Going Out Now

www.anandtech.com

It is unclear how much this reduces the degradation, and given Intel's track record with this fiasco, I'm assuming the worst until proven otherwise by reputable third party outlets.

 

[DAPUNISHER]

Respect to Bit Wit for how he opens his Zen 5 review. It's the no intel 30 second segment so watch it yourself. Could not have explained why he isn't testing raptor any more accurately or succinctly.