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Help with strange internet access problem

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mm2531 said:
Thanks. I will try it, but I don't think it will make a difference since Chrome and IE come up properly in English (although they can't access the internet).

Still have not seen any suggestions to the problem of no internet access for IE and Chrome.
Click to expand...

Did you do dism /online?
 
sdifox said:
find yourwindows 7 dvd, boot from it and do repair.


dism / online /restorehealth should fetch whateverfile you need from ms
Click to expand...

Unfortunately, no disk provided for the OEM system. Just the restore partition and the ability to make restore disks.

Tried to go the Microsoft website which lets you enter a serial number and then burn an ISO, but even that says I have an OEM install and need to go back to the manufacturer for a disk.
 
mm2531 said:
sdifox said:
find yourwindows 7 dvd, boot from it and do repair.


dism / online /restorehealth should fetch whateverfile you need from ms[/QUOTE

Unfortunately, no disk provided for the OEM system. Just the restore partition and the ability to make restore disks.

Tried to go the Microsoft website which lets you enter a serial number and then burn an ISO, but even that says I have an OEM install and need to go back to the manufacturer for a disk.
Click to expand...

no create media utility? that sucks.
Click to expand...
 
If only firefox can connect, and you're getting multilingual gibberish, it sounds like malware hijacked your proxy settings. Even if you removed the malware (or it was done automatically), removal doesn't necessarily reset these windows settings to their proper state.

Go to Start > Control Panel > Internet Options > "Connections" Tab.

Click the "LAN Settings" button at the bottom.

Make sure "Automatically detect settings" is checked.
Everything else should be unchecked.
 
Mushkins said:
If only firefox can connect, and you're getting multilingual gibberish, it sounds like malware hijacked your proxy settings. Even if you removed the malware (or it was done automatically), removal doesn't necessarily reset these windows settings to their proper state.

Go to Start > Control Panel > Internet Options > "Connections" Tab.

Click the "LAN Settings" button at the bottom.

Make sure "Automatically detect settings" is checked.
Everything else should be unchecked.
Click to expand...

Thanks, but this looks good. Only "automatically detect settings" is checked.

Funny thing is that everything was working perfectly under Windows 10. The issue was, the computer would hang every 5-10 minutes, so I ended up downgrading back to Win 7. Issues started immediately after.
 
KillerBee said:
Those 4 corrupt files might come from installing Explorer 11.

So try downloading it from microsoft and see what happens
http://windows.microsoft.com/en-us/internet-explorer/download-ie

or if you have another win7 home computer around with the same names
C:\Windows\servicing\Packages\....
try copying them from there
Click to expand...

Tried installing IE 11 64 bit. Won't do it: says I have a more recent version already installed. Don't have another Win 7 machine - laptop is Win 8.1🙁
 
look through Windows Update > Installed Updates

Should see Internet Explorer 11 listed
can try Uninstalling it and then reinstalling it
 
KillerBee said:
look through Windows Update > Installed Updates

Should see Internet Explorer 11 listed
can try Uninstalling it and then reinstalling it
Click to expand...

One step forward...

Looked through Windows Update - found one update from 2013, and uninstalled that.

Just for the hell of it, tried IE - came up as IE 8, and works perfectly! In fact, I am writing this on my Sony. Checked Chrome - still hangs, and checked Firefox - still the same gibberish on the screen.

Tried installing IE11 - went through partial install, then says "did not finish installing". Still on IE 8 and still works.

Now what? At least I can download stuff easier, but still have the internet access issues and the Firefox gibberish issue.
 
I would try dism again to make sure it passes.

if so try reinstallling firefox again ..maybe it had some dependencies on the corrupted files
 
KillerBee said:
I would try dism again to make sure it passes.

if so try reinstallling firefox again ..maybe it had some dependencies on the corrupted files
Click to expand...

Thanks, KillerBee for your ongoing help.

I ran DISM /online /cleanup-image /scanhealth and the log file came out clean!

Unfortunately, uninstalling and reinstalling Firefox made no difference. Still the gibberish on the screen.
 
OK - made some more progress.

Started Firefox in Safe Mode (had to have my laptop duplicate what I was doing since I could not read the screen on the Sony). Lo and behold, the issues went away; everything was in English.

Figured it had to be something in Extensions and Themes since these are disabled in Safe Mode. However, I had no extensions and themes!

A little more googling, and turned off hardware acceleration under Options, Advanced, General tab.

Problem solved. Also managed to relink Google Drive folders on the web to my folder on the hard drive.

No idea why Chrome won't work, but don't care. I do need to figure out why Kaspersky installer just sits there with a blank screen.
 
mm2531 said:
OK - made some more progress.

Started Firefox in Safe Mode (had to have my laptop duplicate what I was doing since I could not read the screen on the Sony). Lo and behold, the issues went away; everything was in English.

Figured it had to be something in Extensions and Themes since these are disabled in Safe Mode. However, I had no extensions and themes!

A little more googling, and turned off hardware acceleration under Options, Advanced, General tab.

Problem solved. Also managed to relink Google Drive folders on the web to my folder on the hard drive.

No idea why Chrome won't work, but don't care. I do need to figure out why Kaspersky installer just sits there with a blank screen.
Click to expand...

so did you reinstall video driver?
 
sdifox said:
so did you reinstall video driver?
Click to expand...

Reinstalling the video driver did not help. Still Had to turn off hardware acceleration in order to get Firefox to run properly.

I finally did resolve the Kaspersky issue - had to update Microsoft .Net Framework before it would install.
 
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