GSkill RMA policy and service

[Keysplayr]

Originally posted by: JustaGeek

Originally posted by: keysplayr2003

Originally posted by: JustaGeek

Originally posted by: Markfw900
NOTE, These are all PC-8000 memory, and rated to run 2.3 vdimm required. And the only other PC-8000 I had was crucial, and I had to RMA it also.

:laugh:

You burned them!

You burned Crucial, too, in your heavily overclocked systems, with heavily over-voltaged CPU's and Northbridges and... MEMORY.

Now we know what happened... :laugh:

I'd like to know why you're trolling. Would you like me to remind everyone here to give you zero support and bash you the next time you post with a problem? Getting a census of other people problems with G.Skill will not erase Mark's problem with G.Skill. So I don't know if you expected Mark's problem to vanish as a result of said census.

He ran those DIMMS at the rated voltage and speed from the manufacturer. 3 different motherboards. Now he is having a problem getting the DIMMS replaced under warranty.
I use G.Skill memory as well and have had no problems. But that doesn't mean others didn't have problems.

You can do whatever you think is necessary as a moderator (very diplomatic approach with that threat, BTW...).


Mark did not come here asking for support.

He came here to bash G.Skill, telling everyone NOT to buy their memory.

He is the only one that has ever complained about G.Skill service.

I would like to reiterate that running memory at more that 2.2V for extended periods of time WILL cause damage - period.

I'm posting as a member to another member. It was no threat. It was offering to do the same thing to you as you did here in this thread when the time comes. I'm sure you wouldn't like it and start yelling "troll".

He came to bash G.Skill, not you. Unless you are one in the same, you took entirely too much offense to it and turned around to bash Mark, thinking he does not know what he's doing, that he "burned" the memory.

And stating this, (above and bolded) is very interesting. Is this something well proven and well read? Or is this a "guess" on your part?

 

[Markfw]

Yes, I for one would like to see how you can back this up, since the memory manufacterers,me Yoxxy, and many others run PC-8000 and higher memory at rated spec, which is over 2.2. So you know more than all the memory manufacturers ? and every person I respect on this board ?

 

[pugh]

bingo.. remain calm and it will all work out.

 

[Mr Fox]

Originally posted by: keysplayr2003

Originally posted by: JustaGeek

Originally posted by: keysplayr2003

Originally posted by: JustaGeek

Originally posted by: Markfw900
NOTE, These are all PC-8000 memory, and rated to run 2.3 vdimm required. And the only other PC-8000 I had was crucial, and I had to RMA it also.

:laugh:

You burned them!

You burned Crucial, too, in your heavily overclocked systems, with heavily over-voltaged CPU's and Northbridges and... MEMORY.

Now we know what happened... :laugh:

I'd like to know why you're trolling. Would you like me to remind everyone here to give you zero support and bash you the next time you post with a problem? Getting a census of other people problems with G.Skill will not erase Mark's problem with G.Skill. So I don't know if you expected Mark's problem to vanish as a result of said census.

He ran those DIMMS at the rated voltage and speed from the manufacturer. 3 different motherboards. Now he is having a problem getting the DIMMS replaced under warranty.
I use G.Skill memory as well and have had no problems. But that doesn't mean others didn't have problems.

You can do whatever you think is necessary as a moderator (very diplomatic approach with that threat, BTW...).


Mark did not come here asking for support.

He came here to bash G.Skill, telling everyone NOT to buy their memory.

He is the only one that has ever complained about G.Skill service.

I would like to reiterate that running memory at more that 2.2V for extended periods of time WILL cause damage - period.

I'm posting as a member to another member. It was no threat. It was offering to do the same thing to you as you did here in this thread when the time comes. I'm sure you wouldn't like it and start yelling "troll".

He came to bash G.Skill, not you. Unless you are one in the same, you took entirely too much offense to it and turned around to bash Mark, thinking he does not know what he's doing, that he "burned" the memory.

And stating this, (above and bolded) is very interesting. Is this something well proven and well read? Or is this a "guess" on your part?

Unfortunately he is a little sensitive about any potentially negative posts that shake his world.... Even if the post might be informative to others...

while I believe that this thread should be in the appropriate forum... it has it's purpose

While many people are of the belief that 1.8v is the holy grail when it comes to DDR 2, they are just mis-informed in advances in IC manufacture. In the last six months many advances have come in thermal impedance that has reduced electron leakage, and allowed architectures that prior IC's were unable to approach.

 

[JustaGeek]

Originally posted by: keysplayr2003

Originally posted by: JustaGeek

Originally posted by: keysplayr2003

Originally posted by: JustaGeek

Originally posted by: Markfw900
NOTE, These are all PC-8000 memory, and rated to run 2.3 vdimm required. And the only other PC-8000 I had was crucial, and I had to RMA it also.

:laugh:

You burned them!

You burned Crucial, too, in your heavily overclocked systems, with heavily over-voltaged CPU's and Northbridges and... MEMORY.

Now we know what happened... :laugh:

I'd like to know why you're trolling. Would you like me to remind everyone here to give you zero support and bash you the next time you post with a problem? Getting a census of other people problems with G.Skill will not erase Mark's problem with G.Skill. So I don't know if you expected Mark's problem to vanish as a result of said census.

He ran those DIMMS at the rated voltage and speed from the manufacturer. 3 different motherboards. Now he is having a problem getting the DIMMS replaced under warranty.
I use G.Skill memory as well and have had no problems. But that doesn't mean others didn't have problems.

You can do whatever you think is necessary as a moderator (very diplomatic approach with that threat, BTW...).


Mark did not come here asking for support.

He came here to bash G.Skill, telling everyone NOT to buy their memory.

He is the only one that has ever complained about G.Skill service.

I would like to reiterate that running memory at more that 2.2V for extended periods of time WILL cause damage - period.

I'm posting as a member to another member. It was no threat. It was offering to do the same thing to you as you did here in this thread when the time comes. I'm sure you wouldn't like it and start yelling "troll".

He came to bash G.Skill, not you. Unless you are one in the same, you took entirely too much offense to it and turned around to bash Mark, thinking he does not know what he's doing, that he "burned" the memory.

And stating this, (above and bolded) is very interesting. Is this something well proven and well read? Or is this a "guess" on your part?

The statement is based on the experience of AT members and their posts right here. There have been reports about the Micron chips, and their premature failure with the "rated" 2.2V, standard for (example) the 800 Ballistix.

I would appreciate RyderOCZ, Yellowbeard and/or other representative of a RAM manufacturer to give us their professional opinion here.


Now - my "trolling".

Mark did not come here to describe the problem, asking for opinions and help.

As a matter of fact, he came to tell everyone to stay away from G.Skill, due to his horrible experience. And he was offered help immediately, in a form of an advice or "links" to talk directly to G.Skill technicians.

If you carefully read my posts since the beginning, I was trying to tell him not to give up, but try to resolve a dispute without "burning bridges".

Then he mentioned the 2.3V, but failed to provide a link to the memory in question - that happened later.

I have then concluded (for whatever it is worth) that designing memory for 2.3 - 2.4V is not possible with DDR2. In my opinion, DDR2 RAM run at 2.4V is just like an "accident" waiting to happen.

Again - take it with a "grain of salt".

But if somebody comes as strong as Mark, critisizing the product you use, you feel "stupid".

You either shut up, and question your decision of purchase of G.Skill (or other) product, or you dig for a reason why anybody can be SO disappointed with the product you successfully use.

And in my opinion, it is a bad design of an "overvolted" memory module.

Mark - don't take back a product you know is gonna fail.

Ask for a refund.

 

[JustaGeek]

Originally posted by: Mr Fox

Unfortunately he is a little sensitive about any potentially negative posts that shake his world.... Even if the post might be informative to others...

while I believe that this thread should be in the appropriate forum... it has it's purpose

While many people are of the belief that 1.8v is the holy grail when it comes to DDR 2, they are just mis-informed in advances in IC manufacture. In the last six months many advances have come in thermal impedance that has reduced electron leakage, and allowed architectures that prior IC's were unable to approach.

At least he has actually had that bad experience first hand, Mr Fox

It wasn't the "third party" "opinion"...

 

[Markfw]

I can;t ask for a refund on a one year old product, isn;t going to happen.

As to the gskill technician,s I am still waiting on my password, and I have beel emailing directly with the technician that did the RMA, he is just ignoring me now, aside from wanted me to pay to ship back incorrectly shipped memory.

And last, nobody ever asked me for a link, and I can;t even give one, as the memory on question is no longer made. But look at newegg for PC-8000 and PC-8500 memory. I don't think you will find one piece that is under 2.2v.

 

[Andvari]

Being impatient, I only let memtest run for 1-2 hours. It made 2 full passes though, with no errors. So good enough I guess! =)

 

[JustaGeek]

Tell them to give you one of these kits:

http://www.newegg.com/Product/...e=DDR2+1000+(PC2+8000)

Speed DDR2 1000 (PC2 8000)
Cas Latency 5
Timing 5-5-5-15
Voltage 2.0V - 2.1V
Heat Spreader Yes

 

[Yellowbeard]

I can't comment on other brands or the RMA issue here as it does not pertain to Corsair. I wish the OP the best luck in getting satisfaction.

However, our failure rate on our 2.4v memory modules (DDR2 Dominator PC10000, PC8888C4, and PC6400C3) is very close to the failure rate of any other module we make. We buy binned/screened Micron D9 GMH and GKX ICs for those parts and then we further screen them to our internal standards. They work just fine and we guarantee them for life, same as our other memory. Most 64mb Micron D9s respond REALLY well to voltage as they have no on-die voltage regulation. We have no higher failure rates or issues with our 2.4v parts than we do with our other Dominator, DHX, and XMS products.

 

[Markfw]

Thanks yellowbeard. JustaGeek thinks he knows more than all the rest of us, but at least we have another professional verifying the facts the rest of the world knows.

One question, if someone RMD'ed a matched pair of memory, would you send a matched pair back ? This is my whole contention, as I got one stick back in the replacement of 2. I told them I don't care if they are more capacity or faster, but not less of either, and I can;t believe they would send me one stick. Then when I whined about it, they said "well ship it back and we will now give you 2 512 sticks" , but I am done paying shipping and going to the UPS store for their mistakes. 3 RMA'ed sticks in a row, and now a second shipping fee due to their error ?

I feel justified in being upset.

 

[JustaGeek]

Contrary to what you might say, Mark, I do not think that I know more than the rest of "us".

That's why I asked Yellowbeard to help is here in this thread.

So you can choose 2.4V Corsair, or 2.0V G.Skill from my previous post.

Good luck!

 

[JustaGeek]

Originally posted by: Yellowbeard
I can't comment on other brands or the RMA issue here as it does not pertain to Corsair. I wish the OP the best luck in getting satisfaction.

However, our failure rate on our 2.4v memory modules (DDR2 Dominator PC10000, PC8888C4, and PC6400C3) is very close to the failure rate of any other module we make. We buy binned/screened Micron D9 GMH and GKX ICs for those parts and then we further screen them to our internal standards. They work just fine and we guarantee them for life, same as our other memory. Most 64mb Micron D9s respond REALLY well to voltage as they have no on-die voltage regulation. We have no higher failure rates or issues with our 2.4v parts than we do with our other Dominator, DHX, and XMS products.

Thank you, Yellowbeard.

 

[Mr Fox]

Originally posted by: JustaGeek

Originally posted by: Mr Fox

Unfortunately he is a little sensitive about any potentially negative posts that shake his world.... Even if the post might be informative to others...

while I believe that this thread should be in the appropriate forum... it has it's purpose

While many people are of the belief that 1.8v is the holy grail when it comes to DDR 2, they are just mis-informed in advances in IC manufacture. In the last six months many advances have come in thermal impedance that has reduced electron leakage, and allowed architectures that prior IC's were unable to approach.

At least he has actually had that bad experience first hand, Mr Fox

It wasn't the "third party" "opinion"...

While you seem to have a very short memory.. I backed up my assertions with facts, and anecdotal evidence, all you have done to counter these assertions is offer your own diatribe and little else to show otherwise.

Every time that someone is contrary to what you believe to be true You attempt to shame them...

You believe that by getting them on the defensive that somehow you will prevail, or appear to be somehow superior.

Support your assertions with facts......

 

[JustaGeek]

Originally posted by: Mr Fox

Originally posted by: JustaGeek

Originally posted by: Mr Fox

Unfortunately he is a little sensitive about any potentially negative posts that shake his world.... Even if the post might be informative to others...

while I believe that this thread should be in the appropriate forum... it has it's purpose

While many people are of the belief that 1.8v is the holy grail when it comes to DDR 2, they are just mis-informed in advances in IC manufacture. In the last six months many advances have come in thermal impedance that has reduced electron leakage, and allowed architectures that prior IC's were unable to approach.

At least he has actually had that bad experience first hand, Mr Fox

It wasn't the "third party" "opinion"...

While you seem to have a very short memory.. I backed up my assertions with facts, and anecdotal evidence, all you have done to counter these assertions is offer your own diatribe and little else to show otherwise.

Every time that someone is contrary to what you believe to be true You attempt to shame them...

You believe that by getting them on the defensive that somehow you will prevail, or appear to be somehow superior.

Support your assertions with facts......

Mr Fox....

If it isn't Broke Leave it Alone !!

 

[Markfw]

Originally posted by: JustaGeek
Contrary to what you might say, Mark, I do not think that I know more than the rest of "us".

That's why I asked Yellowbeard to help is here in this thread.

So you can choose 2.4V Corsair, or 2.0V G.Skill from my previous post.

Good luck!

I can choose any memory I want, 2.4 or 2.5, whatever is speced by the mfg.. Your story changes every time you are confromted with more facts. Last you said was any 2.4 v memory would die. Now that yellowbeard has responded, you change your story.

 

[JustaGeek]

Originally posted by: Markfw900

Originally posted by: JustaGeek
Contrary to what you might say, Mark, I do not think that I know more than the rest of "us".

That's why I asked Yellowbeard to help is here in this thread.

So you can choose 2.4V Corsair, or 2.0V G.Skill from my previous post.

Good luck!

I can choose any memory I want, 2.4 or 2.5, whatever is speced by the mfg.. Your story changes every time you are confromted with more facts. Last you said was any 2.4 v memory would die. Now that yellowbeard has responded, you change your story.

Look, my conclusion is still valid.

You bought a badly designed product. Period.

I gave you a replacement option, asked an expert for an opinion, and you continue "barking" at me, instead of saying "thanks".

This is not gonna help you in life, pal.

Good luck in your fight with G.Skill.

 

[Markfw]

Asked an expert ? you ? no. I asked for nothing. I am just passing on my bad experience.

Helping me in life ? I think I have done alright for myself, but I don't need to prove it to you. I am saying no thanks to your "advice" because I know its bad advice. As for Gskill ? They are the losers. The $10k per year I spend on my computer hobby will now go to some other memory manufacturer. I was just trying to give them a chance to get my business back, but they stopped replying to my emails.

 

[imported_SLIM]

Hey Mark, thanks for relaying your experience to the rest of us. I think how a company treats its customers and supports its products is at least as important as the performance their product offers.

As to the person who asked about Crucial's RMA process. I've had a couple sticks (two total) that have died amongst the computers (10 or so) I've built for family members and Crucial was extremely helpful and responsive both times.

 

[Markfw]

I had to RMA some Crucial PC-8000 also, no problems. I had 2 other RMA's with Gskil, while not great, I did get something back that was satisfactory. But 3 times in 2 months, and then to get ONE stick back in place of 2 ? and emails ignored ? I am done with them.

 

[Duvie]

I had a decent experience with gskill when I rma'd 2 sticks of ddr...However I have to admit that in the last year or so, my experience with their product has not been stellar. MOst of their sticks will not run at rated timings at the rated voltages. I am personally done with them....

I have used many sticks in the 2.1 to 2.2v range on my many pcs and I have never killed a pair yet in a year and a half...get your facts straight justageek...I do agree that most of these sticks in the PC2-8000 range are nothing more then overclocked handpicked sticks....

Case in point...Ballistix 1066ddr2 cas 5-5-5-15 stuff was virtually identical to the 800ddr2 cas 4-4-4-12 stuff...Ity just required .1v more vdimm and cas 5...Both of my cas 4 800ddr sticks did 1066 at cas 5 with 2.3v.

 

[Mr Fox]

Originally posted by: JustaGeek

Look, my conclusion is still valid.

Present some Empirical Evidence that Validates this statement....

You bought a badly designed product. Period.

Present some Empirical Evidence that Validates this statement....

I gave you a replacement option, asked an expert for an opinion, and you continue "barking" at me, instead of saying "thanks".

In this case you deserve what you got... you are one minded like the guy that just got banned...

This is not gonna help you in life, pal.
Good luck in your fight with G.Skill.

Word of Mouth works two ways..... So far your Credibility just went out the window due to your own actions. And then after dragging Yellowbeard into the thread, you refuse to believe what he and others, have said in this regard.

 

[v8envy]

Good service and support cost $. There's probably a reason you can get G.Skill 4-4-4-12 800 2 gig kits for $30 -- there's not much fat at those kinds of prices to fund the level of customer service we've become used to.

I've loaded up on the $3/stick HP ram with the full intention of trashing it if it fails or arrives DOA, warranty or no. For critical hardware I buy Mushkin -- partly because I can just drive down to RMA stuff in person, and they've done some fantastic customer service for a co-worker in the past.

Nothing but good things to say about Crucial as well, although I haven't had to call on them in 7 years or so.

 

[Markfw]

I was unhappy with their service, no emails, no response for 10 days, but in the mail USPS today, I was sent a mate for the one stick I did get. Its wierd, I have made many posts, and on extreme systems, no replies, but somebody sent me another stick, so I sent in 2, and finally have have 2 back. And they are 1 gig, which is bigger than I sent, so I take back all the badmouthing I gave them.

I did have to work for it, but still...

So now I am happy, and I have to give credit where credit is due !

 

[brencat]

Originally posted by: Markfw900
I did have to work for it, but still...

So now I am happy, and I have to give credit where credit is due !

But the point is, you shouldn't have had to work that hard, period. Just read this entire thread. What a PITA.

Nice set of rigs you got there btw...