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Geek Squad, Firedog Scam Consumer On Hidden Camera

jpeyton

jpeyton

Moderator in SFF, Notebooks, Pre-Built/Barebones
Moderator
Not that anyone here actually uses big box PC repair services, but if you know a non-techie person who does, here's an eye-opener:

Text
 
lol at the followup from BB and CC. Yeah-fucking-right. You guys know you steal peoples money. Props to Microcenter, but man thats expensive!
 
Originally posted by: NFS4
Not surprising at all. Same thing happens at quickie lube places
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True. Last time I was at Quick Lube they wanted to install a new hdd and the OS for my truck.

 
As a former CC employee I can say that I'm not surprised at all. Actually, yes I am. I'm surprised it wasn't fucked up even worse. They give those guys NO TRAINING. Some of them are smart teenage/early 20's computer hobbyists who figure things out, sometimes. Others are wannabe computer techs who no SHIT about computers but talk a big game. Its very rare you get your moneys worth at CC. Most of the time you're lucky to get the problem fixed and nothing else going wrong.
 
As a current GeekSquad employee im laughing at this video, because of how true it is! Not because I think geeksquad sucks, i actually think they are a great service for people who dont know what they are doing and they do have the big best buy brand to back their services, but I do see a lot that sometimes even the people I work with dont spend enough time with their customers. It does get pretty frustrating with new PCs/Old or broken PCs/ and customers and the phone all needing attention at the same time but some things are an easy fixed thats not looked into very well. I just setup a system of how I check people in, I ask what they were doing right before it crashed, I check the bios, see if I can boot safe mode, if what I am doing will take longer than 30 min I check them in, at no charge untill I figure it out!
 
Originally posted by: sirplayalot
As a current GeekSquad employee im laughing at this video, because of how true it is! Not because I think geeksquad sucks, i actually think they are a great service for people who dont know what they are doing and they do have the big best buy brand to back their services, but I do see a lot that sometimes even the people I work with dont spend enough time with their customers. It does get pretty frustrating with new PCs/Old or broken PCs/ and customers and the phone all needing attention at the same time but some things are an easy fixed thats not looked into very well. I just setup a system of how I check people in, I ask what they were doing right before it crashed, I check the bios, see if I can boot safe mode, if what I am doing will take longer than 30 min I check them in, at no charge untill I figure it out!
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Really? Most Geeksquad precincts yell at you if the check-in takes longer than 5 minutes...
 
Originally posted by: sirplayalot
As a current GeekSquad employee im laughing at this video, because of how true it is! Not because I think geeksquad sucks, i actually think they are a great service for people who dont know what they are doing and they do have the big best buy brand to back their services, but I do see a lot that sometimes even the people I work with dont spend enough time with their customers. It does get pretty frustrating with new PCs/Old or broken PCs/ and customers and the phone all needing attention at the same time but some things are an easy fixed thats not looked into very well. I just setup a system of how I check people in, I ask what they were doing right before it crashed, I check the bios, see if I can boot safe mode, if what I am doing will take longer than 30 min I check them in, at no charge untill I figure it out!
Click to expand...

:laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh:
 
Originally posted by: bigal40
"There's multiple ways to accidentally get into the BIOS and accidentally change somthing"
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like accidently hitting F2, changing some stuff, and hitting f10 to save and exit
 
Originally posted by: OdiN
Originally posted by: sirplayalot
As a current GeekSquad employee im laughing at this video, because of how true it is! Not because I think geeksquad sucks, i actually think they are a great service for people who dont know what they are doing and they do have the big best buy brand to back their services, but I do see a lot that sometimes even the people I work with dont spend enough time with their customers. It does get pretty frustrating with new PCs/Old or broken PCs/ and customers and the phone all needing attention at the same time but some things are an easy fixed thats not looked into very well. I just setup a system of how I check people in, I ask what they were doing right before it crashed, I check the bios, see if I can boot safe mode, if what I am doing will take longer than 30 min I check them in, at no charge untill I figure it out!
Click to expand...

:laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh: :laugh:
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quoted for the lulz
 
Originally posted by: TechBoyJK
Originally posted by: bigal40
"There's multiple ways to accidentally get into the BIOS and accidentally change somthing"
Click to expand...

like accidently hitting F2, changing some stuff, and hitting f10 to save and exit
Click to expand...

Yeah that was a stupid comment.
 
Originally posted by: TechBoyJK
Originally posted by: bigal40
"There's multiple ways to accidentally get into the BIOS and accidentally change somthing"
Click to expand...

like accidentally hitting F2, changing some stuff, and hitting f10 to save and exit
Click to expand...

Yeah. That "test" was kinda lame. Clueless users don't "accidentally" change the boot order in their BIOS... most of them don't even know what a BIOS is!

If I would have seen the "OS not found" error, I would have assumed that it was a dead hard drive as well. I certainly would have checked it anyway before replacing the drive, though.
 
Originally posted by: OdiN
Originally posted by: TechBoyJK
Originally posted by: bigal40
"There's multiple ways to accidentally get into the BIOS and accidentally change somthing"
Click to expand...

like accidently hitting F2, changing some stuff, and hitting f10 to save and exit
Click to expand...

Yeah that was a stupid comment.
Click to expand...

hit del, select advanced orstandard chipset features, change primary AND secondary hard drives to "none", press f10, type in y (default n) and you are done!

Oh and you have to press del within 2 seconds of booting up otherwise this won't work.
 
Originally posted by: lyssword
Originally posted by: OdiN
Originally posted by: TechBoyJK
Originally posted by: bigal40
"There's multiple ways to accidentally get into the BIOS and accidentally change somthing"
Click to expand...

like accidently hitting F2, changing some stuff, and hitting f10 to save and exit
Click to expand...

Yeah that was a stupid comment.
Click to expand...

hit del, select advanced chipset features, change primary and secondary hard drives to "none", press f10, type in y (default n) and you are done!
Click to expand...

My cat just jumped on my keyboard as my computer was starting up.. I swear!
 
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