Originally posted by: LikeLinus
Originally posted by: Modeps
I recently switched to Comcast for phone, internet, and tv (before just had for tv and internet). Runs me about $150 with taxes vs $180+long distance charges. Saved me money, service is quite good... I really cant complain about them at all.
Come back to us in a year or so when you've experienced how Craptastic they are.
I cancelled their TV service back in March and they continued to charge me up until June! I kept calling to have them fix it, and they kept saying "ok we'll fix your bill". Then the next month i'd be another $150 more! Finally it got up to $1013 dollars (I refused to pay it, but I did send payments for what would have been cable only). They cut my service off and then said I was losing my email address that I had since 1997 (when it was @Home - far superior to crapcast).
So finally I had it out with a supervisor for the 5-6 time? and they credit my account.
So in July I get my bill, there's a 9.99 install charge! I was like WTF I didn't install anything, I downgraded service. So they said, ok we'll credit it. Got my August bill, ANOTHER 9.99 install charge! Called and got a guy who said he had no reason why two months in a row they would charge me an install charge. Credit my account back. It'll be intersting to see my Sep bill!
We won't even get into the fact that they overloaded my node and I was downloading at speeds around 56k for 3 months. I had 7-8 tech's out to the house and they basically just didn't care until I started threatening to go to the homeowners assoc. meeting and advise everyone to run bandwidth test on their computers during peak times
There's a REASON why the are rated the #1 worst customer service company.