Family refuses to pay tip, gets locked inside restaurant

[Veliko]

It's called theft

Yes, the restaurant is committing theft if they don't provide the service that they are charging people for.

 

[surfsatwerk]

Yes, the restaurant is committing theft if they don't provide the service that they are charging people for.

Sure

 

[Texashiker]

just because they call it "gratuity" doesn't mean it actually is, it is restaurant policy to charge for parties over 5 17% more.

Company policy can not override state law.

I am pretty sure there as been some kind of court case saying that the value charged has to be proportionate to the services rendered.

Companies can not say "we are going to charge you a 17% fee", and then not provide the service the fee was charged for.

I tell you what, I will vacuum your house for $100. But when I am done there is dirt all over the floor. Would you pay? But at the bottom of the receipt there is a $100 for complaining. So if you complain, you owe me another $100.

 

[JulesMaximus]

Calling the police on people who won't pay the 17% tip? Yeah, that's sure to generate repeat customers and good publicity for your restaurant.

Manager fails at managing imo.

No kidding. I bet all this was over less than $40.

 

[Ns1]

Company policy can not override state law.

I am pretty sure there as been some kind of court case saying that the value charged has to be proportionate to the services rendered.

Companies can not say "we are going to charge you a 17% fee", and then not provide the service the fee was charged for.

I tell you what, I will vacuum your house for $100. But when I am done there is dirt all over the floor. Would you pay?

Too bad service is not defined

 

[Anonemous]

Mmm that yelp rating took a nose dive...

/time for them to pay yelp to remove the erroneous ratings.

 

[Texashiker]

Too bad service is not defined

This is where reasonable and customary comes into play.

From your past experiences with restaurants, is the service you were provided reasonable, and is it what you are customary to getting?

 

[mnewsham]

Company policy can not override state law.

I am pretty sure there as been some kind of court case saying that the value charged has to be proportionate to the services rendered.

Companies can not say "we are going to charge you a 17% fee", and then not provide the service the fee was charged for.

I tell you what, I will vacuum your house for $100. But when I am done there is dirt all over the floor. Would you pay? But at the bottom of the receipt there is a $100 for complaining. So if you complain, you owe me another $100.

How do you judge what acceptable service is? As long as they were punctual, brought me my food, and refilled my drink if needed, what else should we add in there? if they smiled and asked how my day was, offered a blow job? Where does this "service" end? That's why they add it in for larger parties because there is more work involved... everyones expectations can be different, there is no legally defined restaurant minimum level of service for a tip. Get the fuck out, you have 5+ people? 17% added on. If your server is good? throw in another 3-5%. If not? leave nothing more, they will get the message.

 

[mnewsham]

This is where reasonable and customary comes into play.

From your past experiences with restaurants, is the service you were provided reasonable, and is it what you are customary to getting?

Who is judging this? the customer cannot be the one who is to judge, if that were the case no one would be paying that 17% fee for larger groups.

 

[Ns1]

How do you judge what acceptable service is? As long as they were punctual, brought me my food, and refilled my drink if needed, what else should we add in there? if they smiled and asked how my day was, offered a blow job? Where does this "service" end? That's why they add it in for larger parties because there is more work involved... everyones expectations can be different, there is no legally defined restaurant minimum level of service for a tip. Get the fuck out, you have 5+ people? 17% added on. If your server is good? throw in another 3-5%. If not? leave nothing more, they will get the message.

When it's mandatory it's no longer a tip, it's a goddamn non negotiable service charge.

 

[alkemyst]

Yay, a strawman argument right at the end there. They are always fun.

Well qualify how much service you expect for the $6.95 entree and free water you order?

 

[surfsatwerk]

When it's mandatory it's no longer a tip, it's a goddamn non negotiable service charge.

Which wouldn't exist if customers weren't stiffing the wait staff.

 

[mnewsham]

When it's mandatory it's no longer a tip, it's a goddamn non negotiable service charge.

That's exactly what it fucking is, im saying the wording of mandatory 17% gratuity is dumb, but either way you are gonna fucking pay it. They are trying to make it seem nice by saying its gratuity, that's it.

 

[zerocool84]

Well qualify how much service you expect for the $6.95 entree and free water you order?

It's customer service. If they can't do their basic job well, they shouldn't be in the customer service industry.

 

[Veliko]

Well qualify how much service you expect for the $6.95 entree and free water you order?

Oh, and another one!

Make it three if you want!

 

[Veliko]

Which wouldn't exist if customers weren't stiffing the wait staff.

How are the customer stiffing the staff? It is the restaurant that employs them.

 

[Ns1]

That's exactly what it fucking is, im saying the wording of mandatory 17% gratuity is dumb, but either way you are gonna fucking pay it. They are trying to make it seem nice by saying its gratuity, that's it.

I'm not gonna pay it cuz I don't go to places that charge a service fee.

 

[surfsatwerk]

How are the customer stiffing the staff? It is the restaurant that employs them.

How big was the cage your folks kept you in until they let you loose on the world?

 

[Texashiker]

How do you judge what acceptable service is?

Awhile back I ordered some US military plastic canteens off ebay. The seller said the canteens were used.

When I received the canteens (8 in all), 1 of the canteens had a cut in the plastic. The cut was deep enough that the canteen leaked.

I contacted the company, and they sent me a replacement canteen.

That is what I call reasonable service. If I ordered from the company again, I would expect them to follow the customary service they established in their previous orders.

"How do you judge what acceptable service is?"

Acceptable service is what are accustomed to getting.

If you go to a terrible restaurant, you know the food is going to be bad, then you have no right to complain. Because you are accustomed to getting bad service.

 

[mnewsham]

I'm not gonna pay it cuz I don't go to places that charge a service fee.

That's because you don't go out to dinner with large parties :whiste:

Try and find a restaurant that doesn't have that policy. It might require more people than 5 (7 or 8) but it will be hard to find a decent place that doesn't do this.

 

[AznAnarchy99]

Can't you just not sign the receipt and dispute the charge?

 

[mnewsham]

Awhile back I ordered some US military plastic canteens off ebay. The seller said the canteens were used.

When I received the canteens (8 in all), 1 of the canteens had a cut in the plastic. The cut was deep enough that the canteen leaked.

I contacted the company, and they sent me a replacement canteen.

That is what I call reasonable service. If I ordered from the company again, I would expect them to follow the customary service they established in their previous orders.

"How do you judge what acceptable service is?"

Acceptable service is what are accustomed to getting.

If you go to a terrible restaurant, you know the food is going to be bad, then you have no right to complain. Because you are accustomed to getting bad service.

If i go to 5 star restaurants and always get amazing service then go to TGIF and get "normal" people service, should i just throw a hissy fit because it is not what I expected? I def. wont tip!

 

[alkemyst]

Which wouldn't exist if customers weren't stiffing the wait staff.

Which are the asshats here all butthurt about it.

 

[dank69]

Mmm that yelp rating took a nose dive...

/time for them to pay yelp to remove the erroneous ratings.

The customer is always right.

 

[Texashiker]

If i go to 5 star restaurants and always get amazing service then go to TGIF and get "normal" people service, should i just throw a hissy fit because it is not what I expected? I def. wont tip!

Surely you are smart enough to be able to tell the difference between the two places?

You would not expect 5 star service from mcdonalds or burger king would you?