11/23 9pm @ Best Buy Folsom, CA
Went there with wife and baby to spend $109 in Best Buy Bucks (BBB) from the McD promo. Picked up a Vonage box and COD2, then headed to checkout. Upon checkout, one of the managers asked for my ID, then went to the back to photocopy it, since they request identification if one is redeeming more than $75 BBB.
After 5-10mins have passed, I'm starting to get impatient. The cashier was brand new, so he didn't know what's happening. After a few more minutes, the same manager came out with a Loss Prevention guy, asking me how I came across so many BBB. I explained that one can get BBB by mailing a SASE to McD. He seemed surprised by this, then asked if I was planning to redeem more ("No" was my answer).
They leave for a few more minutes and by this time, about 25mins has passed. I was chatting with the cashier about black friday, then turned around to see a couple cops asking for me, who then took me outside to talk. Apparently, the manager called the cops because he thought my ID was fake. Cops looked at it, then determined that it was real...attributed the incident to the fear of identity theft.
After the cops left, we waited for another 10mins until the manager came back and implied that I was committing fraud; his words were "I don't know what's happening here, but I know that you have 10 orders online. I'm going to let it go this time, and I'm going to email corporate and the other stores, so that you don't do this again." He then approved the transaction and I was out the door promptly. Unfortunately, I didn't get his name.
What angered me was the amount of time it took to checkout; by the time we left, we were there for almost an hour. Nobody assured us that they're working as fast as they can or performed any customer service to alleviate the mood. Anyway, I figured out that they did a search using my address to see if there was any orders being shipped to my address. Since my brother also lives at that address and he resells stuff on ebay, there would be a number of orders from various stores, including Best Buy.
Does anyone have the link to the online complaint form to Best Buy corporate?
Went there with wife and baby to spend $109 in Best Buy Bucks (BBB) from the McD promo. Picked up a Vonage box and COD2, then headed to checkout. Upon checkout, one of the managers asked for my ID, then went to the back to photocopy it, since they request identification if one is redeeming more than $75 BBB.
After 5-10mins have passed, I'm starting to get impatient. The cashier was brand new, so he didn't know what's happening. After a few more minutes, the same manager came out with a Loss Prevention guy, asking me how I came across so many BBB. I explained that one can get BBB by mailing a SASE to McD. He seemed surprised by this, then asked if I was planning to redeem more ("No" was my answer).
They leave for a few more minutes and by this time, about 25mins has passed. I was chatting with the cashier about black friday, then turned around to see a couple cops asking for me, who then took me outside to talk. Apparently, the manager called the cops because he thought my ID was fake. Cops looked at it, then determined that it was real...attributed the incident to the fear of identity theft.
After the cops left, we waited for another 10mins until the manager came back and implied that I was committing fraud; his words were "I don't know what's happening here, but I know that you have 10 orders online. I'm going to let it go this time, and I'm going to email corporate and the other stores, so that you don't do this again." He then approved the transaction and I was out the door promptly. Unfortunately, I didn't get his name.
What angered me was the amount of time it took to checkout; by the time we left, we were there for almost an hour. Nobody assured us that they're working as fast as they can or performed any customer service to alleviate the mood. Anyway, I figured out that they did a search using my address to see if there was any orders being shipped to my address. Since my brother also lives at that address and he resells stuff on ebay, there would be a number of orders from various stores, including Best Buy.
Does anyone have the link to the online complaint form to Best Buy corporate?
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