eBay issues - Seller used cheaper shipping method than what I paid for.

[mugs]

Here's a question - why did that thing cost so much to ship via parcel post? Or priority mail for that matter. The largest dimension is the width. The interior of the USB port in the picture is 16 pixels wide, and the entire device is 392 pixels wide. According to wikipedia, a USB B plug is 8 mm wide. So the whole thing is less than 8 inches wide. Doesn't USPS have priority mail flat rate boxes that are that large?

Or does the auction include items that aren't in the pictures?

 

[Ns1]

Originally posted by: mugs
Here's a question - why did that thing cost so much to ship via parcel post? Or priority mail for that matter. The largest dimension is the width. The interior of the USB port in the picture is 16 pixels wide, and the entire device is 392 pixels wide. According to wikipedia, a USB B plug is 8 mm wide. So the whole thing is less than 8 inches wide. Doesn't USPS have priority mail flat rate boxes that are that large?

Or does the auction include items that aren't in the pictures?

that would assume that the seller put it in a flat rate envelope or hell even knew about the flat rate boxes, which he clearly did not...

 

[crystal]

So how much did he charged you for shipping - $12 or $15?
In his description - "Shipping will be a flat rate of $15 to continental US only, sorry foreigners!" but in the summary - it was $12. His mistake, your gain? Anyway, I didn't see anything about him having to provide confirmation shipping number. You already wait this long, wait until the end of the week before being pissy about the whole deal.

 

[Capt Caveman]

The seller listed Priority Mail. Mistake or not, I would expect shipping via Priority Mail.

 

[Injury]

Ironically, due the the seller's stupidity in not getting a tracking number and not remembering how it went out very well, a paypal chargeback would probably go through without question.

If he were a smart seller to begin with, he would have taken the measly cost of Delivery Confirmation on his own dime to protect himself rather than being a cheapass and setting himself up to get screwed.

It's a stupid mistake to earn a negative over, but the auction terms on eBay are binding to BOTH parties and anyone that breaks them without the okay of other party doesn't deserve a positive if it has to be this drawn out.

I think this is the first time I've EVER 100% agreed with Zenmervolt, as his comments seem spot on, honest, and a fair assessment of both party's sides.

 

[mugs]

Originally posted by: NeuroSynapsis

Originally posted by: mugs
Here's a question - why did that thing cost so much to ship via parcel post? Or priority mail for that matter. The largest dimension is the width. The interior of the USB port in the picture is 16 pixels wide, and the entire device is 392 pixels wide. According to wikipedia, a USB B plug is 8 mm wide. So the whole thing is less than 8 inches wide. Doesn't USPS have priority mail flat rate boxes that are that large?

Or does the auction include items that aren't in the pictures?

that would assume that the seller put it in a flat rate envelope or hell even knew about the flat rate boxes, which he clearly did not...

Yeah, clearly... I'm saying it looks like he COULD have shipped it Priority Mail for the price he charged... if the seller isn't aware of his shipping options, that's his fault. But how would an item that small cost $13 to ship via parcel post?

 

[abaez]

Originally posted by: Zenmervolt

Originally posted by: tylerdurdenm3
by the way, I guess this is what I get for trying to charge fellow ebayers the smalled amount for shipping, unlike 90% of people on there. I could have charged him $30 to be safe, and pocketed the rest. THAT would be worth negative feedback.

This is all a matter of me being too nice and charging too little to legally cover myself.

Give me a break. It's the matter of 2-3 days shipping, or $1 or 2. Worth negative feedback?

For the last time, what can I do? I've been so nice this whole time trying to correct everything, and no one's telling me what I can do.
*shaking head*
this has been blown WAYYYYYYYYYYY out of proportion.
Garret

I appreciate that you're trying to keep the postage charges accurate. However, the auction listing clearly states "USPS Priority Mail, 2-3 day shipping" in more than one location. Nowhere in the auction does is list flat-rate shipping. It's perfectly reasonable for the buyer to expect and even demand Priority Mail shipping at the price you advertised for it ($12.00). Many sellers list a flat shipping charge for Priority Mail, there's nothing in the definition of "flat rate shipping" that specifies the cheapest method available, and given that your auction advertised Priority Mail, the item should have shipped via Priority Mail, period.

ZV

Agreed. The first thing I saw when I looked at the auction is the flat rate of $12 for Priority Mail. To me that says, I am shipping priority mail, and there is a flat rate of $12 for it, it could be more, it could be less, but that's the rate you pay.

Naturally, the seller should provide a flat rate that's high enough to cover him wherever he might end up shipping to, but it sounds like in this case he did not. Buyer definitely is in the right.

 

[Ns1]

sounds like they have both left this thread

syringer alert.

 

[Super56K]

No, I'm still here just scratching my head over how nutty this whole thing has gotten. I appreciate all the input from members on here you've been very helpful in helping me figure out how this is all going to work out. Although strangely enough I think the eBay seller actually did create a username on here to defend themselves, I'm about 85-90% sure on that one.

 

[Ns1]

Originally posted by: Super56K
No, I'm still here just scratching my head over how nutty this whole thing has gotten. I appreciate all the input from members on here you've been very helpful in helping me figure out how this is all going to work out. Although strangely enough I think the eBay seller actually did create a username on here to defend themselves, I'm about 85-90% sure on that one.

it's happened a few dozen times...for various situations. You gotta decide what it's gonna take to make you happy, seeing as how the item has already shipped

 

[Super56K]

Originally posted by: NeuroSynapsis

Originally posted by: Super56K
No, I'm still here just scratching my head over how nutty this whole thing has gotten. I appreciate all the input from members on here you've been very helpful in helping me figure out how this is all going to work out. Although strangely enough I think the eBay seller actually did create a username on here to defend themselves, I'm about 85-90% sure on that one.

it's happened a few dozen times...for various situations

Good 'ole Atot

 

[purbeast0]

how the hell did the ebay seller find this thread ?

 

[Ns1]

Originally posted by: purbeast0
how the hell did the ebay seller find this thread ?

some atot'er probably contacted him with a link

 

[purbeast0]

Originally posted by: NeuroSynapsis

Originally posted by: purbeast0
how the hell did the ebay seller find this thread ?

some atot'er probably contacted him with a link

lol that's pretty funny.

 

[waffleironhead]

just as a reference, this is what amazon charges to ship said item.(to wisconsin)

standard ship 3-5 day:6.76
2day :12.96
next day :21.96

item weighs 3 pounds.

 

[mugs]

Originally posted by: waffleironhead
just as a reference, this is what amazon charges to ship said item.(to wisconsin)

standard ship 3-5 day:6.76
2day :12.96
next day :21.96

item weighs 3 pounds.

I entered 5 pounds earlier to get an estimate for parcel post, and it was $10.50. 3 pounds may cost less than 5 pounds. So it sounds like this shouldn't have cost the seller $13 to ship - but the OP will find out how much it cost when he gets the package.

 

[tylerdurdenm3]

Don't worry, this is the real seller. An actually cool person informed me of how my ebay name is being bashed for this TINY problem.

YOU WILL GET THE UX2!!!!!!!!!!!!!!!!!!!! IF YOU WANT $3 I WILL SEND IT TO YOU< making it that you paid $9 for a $12.50 shipment (and I will have then paid $15.50) HOW IS THAT NOT CORRECTING THE MISTAKE?!?!?!?! That's right, i said it was a mistake, which I will take as my fault for not switching the scroll bar correctly. I cannot believe all this has happened because of that ONE TINY DETAIL. I did originally mean to charge $15 for it, and since I absent-mindedly put $12 for the charge to total, I figured I already sucked up the $3!!!!!!!!!! This is what emails are for. I have tried to be civil EVERY TIME. I am sick of all of this. Will the $3 put this to an end?-assuming you receive the UX2 within a few days?
I am at a loss for words at how this tiny detail allowed you to suck more money from me, but I'm willing to end it all. I have accepted mild fault for the scroll bar issue, and I guarentee it will never happen again. I have learned that people can be so impatient they are willing to spend days writing and trying to attack someone.

And I'll ignore the racial slur you included in your last email (saying I "GIPPED" you). It's supposed to be "GYP" as in Gypsy, which should be more than enough to contact ebay.
But I'm not the person who cares enough to spend days putting time into this, it's not a big deal, but for future reference, be careful whom you say that around.

I am not a bad seller. Negative feedback is to show people who bad sellers/buyers are. All I did was accidentally choose the incorrect shipping method when putting this up for auction. I didn't know I should hire an attorney to go through this word by word.
I did everything else possible to insure a good transaction.
One last time, I am willing to send you another $3. If you want it, say yes, and YAY!!! we can end this all! Or, for some reason, choose to keep it afloat for no reason. It's not going to bring the UX2 to you any faster.
If you don't think this is me, email me, I've been more than nice the whole time and will continue to be.
Let's work it out. We're not kids. We don't need to meet at the tether ball poll to fight this out. I'd rather just send ya $3.

As for the rest of you, I cannot begin to imagine what kind of person is so quick to hand out blame everywhere and hope that someone's ebay reputation is wasted. None of you have ever bought anything from me, and you definitely won't now, because I must be the worst businessman ever if I made a mistake on a scroll box! Next time you misspell a word while typing, I hope you realize that's equivalent to what I did. I'll see if I have time to come back to the forum and try to wreck your rep.

Super56K, let me know if you want to end this pointless squabble and accept my offer...
Garret

 

[Ns1]

Garret-

This is what got you in trouble

"I'm not trying to sound rude, but to be clear about Ebay's rules, you did not pay for priority shipping. You may have wanted that, and the bottom of my listing may have stated priority mail, but you PAID $12 for shipping FLAT RATE-which, according to ebay's terms and guidelines, insures no exact shipping source-it's up to the buyer to find the cheapest shipping method. If I would have shipped priority, I would have had to charge more. That's obviously why I only charged $12.00 It's the lowest shipping charge and usually that's what people want."

 

[tylerdurdenm3]

As stated a few minutes ago, I accepted fault for this. I went back and reviewed the auction and he was right about me putting that, and I was wrong. Still, was all this worth it?

I have been so nice trying to correct this, I've offered money back and accepted fault. If you still post here, that's just sad.
Garret

 

[Ns1]

Originally posted by: tylerdurdenm3
As stated a few minutes ago, I accepted fault for this. I went back and reviewed the auction and he was right about me putting that, and I was wrong. Still, was all this worth it?

I have been so nice trying to correct this, I've offered money back and accepted fault. If you still post here, that's just sad.
Garret

Right....

 

[waffleironhead]

At this point all I can reccommend is FULL refund of shipping paid. Buyer paid for US Postal Service Priority Mail as stated in listing. Seller broke agreement by not shipping priority. It does not matter what seller paid to ship. Seller is fraudulent.

Seller want to guarantee positive feedback(assuming buyer agrees) refund full shipping price.

 

[tylerdurdenm3]

Why on earth would a seller have to refund ALL shipping charges? that makes no sense. A simple fault never allows the buyer to make unnecessary demands. That's just crazy. How can you justify me offering $3 extra when it's already said and done is not good enough?!

the payment was made, and I'm willing to send back money to correct my fault.

Not be held hostage by feedback.

It's people like you who don't make it on ebay long because you have no understanding of small problems. you issue feedback without thinking, and it comes back later to bite you when you realize little mistakes happen. Negative feedback comes back around when you dish it off so easily. I have had WAY more circumstances to issue negative feedback over the last couple years, but since I can be patient and understanding, people trust me as a seller.

I never mislead, I only made a tiny error.

Why does everyone feel so negatively here?

Garret

 

[mugs]

This thread is the gift that keeps on giving. :laugh:

Seller - people on this forum consider communication to be a very important part of the transaction. You failed in the following ways:
1. You did not tell the buyer before using a cheaper shipping method (nevermind that you shouldn't have used a cheaper shipping method to begin with)
2. You did not tell the buyer that you used a cheaper shipping method until after he contacted you.
3. You tried to turn the blame around on the buyer by claiming that you followed eBay's rules and his expectations were wrong.
4. You posted here in a very argumentative tone.
5. You accused him of using a "racial slur" when his misspelling of the word should have made it clear that he was unaware of the etymology.

You deserve a neutral for communication alone. That last one was totally unnecessary, and I think you're bordering on negative feedback.


Yes, you should refund the full shipping cost. I think you would expect no less from a legitimate business if they promised fast shipping and instead gave you the slowest and cheapest shipping method. Refunding a few dollars is a joke. Money is not the issue - he was obviously looking forward to using this thing a lot sooner than he's going to get it. You made a mistake and instead of eating the cost of your mistake you pushed the consequences OF YOUR MISTAKE onto the buyer in the form of longer shipping time. So yeah, I think that makes you a bad eBayer. Making the mistake does not make you a bad ebayer. How you handled it makes you a bad ebayer.

Not to mention you should have used a flat rate box and made a few bucks off shipping and avoided this whole mess!

FWIW, my opinion is not based on the fact that the buyer is a member here. I've honestly never heard of him before.

 

[tylerdurdenm3]

I never meant to mislead. That's why i'm not a bad seller.
This was not a multi-layer scheme to help me keep a few dollars.

Just a little mistake, and I responded only in the nicest tones. can you blame me for being angry though? Something this small has turned dozens of people against me. I sold a great item, shipped it the next day, and tried my best. Then I get a whole forum based on attacking me for a simple mistake i would bet has been made a lot.

The buyer attacked me from day 6 on. He was so lucky I addressed him (and apparently half of cyber space) so appropriately. I guess I'm sorry for not loving a bunch of people judging me on a tiny mistake. I must be insane.

if you think I'm a BAD SELLER, I'd advise you to stay away from ebay. People actually worth negative feedback are all over ebay. Go hate them.

Garret

 

[alkemyst]

Originally posted by: Super56K
Update 11/7/07

Seller responded back with a vague method about how it's too soon to expect a package so I messaged back again and told them to tell me what specific shipping method was used (because they still hadn't stated how it was shipped), I listed some possible ones to drive the point home, and I got a response back stating it was shipped using Parcel Post.

That's just the beginning though. I was nice to the seller in all my messages, not openly aggressive or anything like that, and on the last response he rattled off this when he finally fessed up about using Parcel post:

"I'm not trying to sound rude, but to be clear about Ebay's rules, you did not pay for priority shipping. You may have wanted that, and the bottom of my listing may have stated priority mail, but you PAID $12 for shipping FLAT RATE-which, according to ebay's terms and guidelines, insures no exact shipping source-it's up to the buyer to find the cheapest shipping method. If I would have shipped priority, I would have had to charge more. That's obviously why I only charged $12.00 It's the lowest shipping charge and usually that's what people want."

I really don't know what he's getting at being such a dick about everything. As a seller, I know that you can charge a flat rate price for the specified shipping method instead of using a calculator, but come on...I would be banned from eBay by now if I screwed people over on shipping like this. There is a flat rate option with no specified shipping as well, which is what he's referring too, but his auction clearly states 2-3 day Priority for $12.

I messaged him back with this:

"You're certainly not helping things. It took you two responses to admit that you gipped me on shipping, and right away you offered money back because you know you're doing wrong. I wouldn't have wasted my time wondering where a package was last week, and bothering you if you would have stated you were shipping parcel post in your auction instead of Priority, regardless of what you think some eBay policy allows you to do. I'll get back to you when the item arrives."

Now, I wait until the damn thing shows up, but I gotta say that him being so pompous about what eBay rules let him do this and that are making me lean towards a negative feedback, and at a minimum a neutral so other buyers know what they're getting into.

Without a link to the auction I am willing to bet the seller is right. I usually have a flat rate shipping amount listed with a blurb that other methods are available. Obviously I am not including 1st AM overnight in that flat rate.