eBay buyer wants to pay "actual" shipping

[geckojohn]

What's sad is that you hate your customers. You should really treat your customers well because they are supporting you!!

 

[Sphexi]

Originally posted by: geckojohn
What's sad is that you hate your customers. You should really treat your customers well because they are supporting you!!

How does he hate the guy? Just because he doesn't give in to the guy's every demand? It's not a business, there is no "Customer Service", he's simply selling something on eBay, that he stated the shipping costs on, the guy AGREED to them and bid, now is trying to backout or scam some sort of deal.

I wouldn't have even given him 72 hours, I have zero patience for people like that. I would've responded that I'm sorry he doesn't like the shipping fees, and in the future he should read a little closer before agreeing to such a purchase, and offered the 2nd Chance to the next bidder up.

 

[imported_KuJaX]

Originally posted by: geckojohn
What's sad is that you hate your customers. You should really treat your customers well because they are supporting you!!

lol I hate my customers? No, I hate deadbeats that want to negotiate after-wards. I am not an avid eBay seller with the same customers and I wouldn't want to be with all the fee's.

There was more than 57 "watchers" and had almost 600 views. It wouldnt have mattered if this guy bid at the last minute or not. There were plenty of other bidders and people wanting to pay the price after shipping.




What any "I HATE HIGH SHIPPING ON EBAY" people have to understand, is that you have to just calculate that into what you want to pay. Or are you the people that go to eBay without knowing the value of stuff? The VALUE (given an average of auctions on eBay) for the system that I sold ranged $670 - $790 after shipping. Mine ended up at $705 after shipping. It went for its value. REGARDLESS of shipping costs.

 

[geckojohn]

Originally posted by: Sphexi

Originally posted by: geckojohn
What's sad is that you hate your customers. You should really treat your customers well because they are supporting you!!

How does he hate the guy? Just because he doesn't give in to the guy's every demand? It's not a business, there is no "Customer Service", he's simply selling something on eBay, that he stated the shipping costs on, the guy AGREED to them and bid, now is trying to backout or scam some sort of deal.

I wouldn't have even given him 72 hours, I have zero patience for people like that. I would've responded that I'm sorry he doesn't like the shipping fees, and in the future he should read a little closer before agreeing to such a purchase, and offered the 2nd Chance to the next bidder up.

He says it in the title that he hates newbies!

 

[Ricemarine]

In Ebay's community... they would say...

He agreed and binded the contract by bidding on the item. Now he must fulfill his duty and pay the shipping and the winning price of the product. Otherwise, he should've read the rules.

 

[PurdueRy]

Originally posted by: geckojohn

Originally posted by: Sphexi

Originally posted by: geckojohn
What's sad is that you hate your customers. You should really treat your customers well because they are supporting you!!

How does he hate the guy? Just because he doesn't give in to the guy's every demand? It's not a business, there is no "Customer Service", he's simply selling something on eBay, that he stated the shipping costs on, the guy AGREED to them and bid, now is trying to backout or scam some sort of deal.

I wouldn't have even given him 72 hours, I have zero patience for people like that. I would've responded that I'm sorry he doesn't like the shipping fees, and in the future he should read a little closer before agreeing to such a purchase, and offered the 2nd Chance to the next bidder up.

He says it in the title that he hates newbies!

The guy is being a complete a$$hole not paying the amount he agreed to. If you don't like the price don't bid. It makes the seller have to do a lot of extra work that he shouldn't have to.

 

[geckojohn]

Originally posted by: KuJaX

Originally posted by: geckojohn
What's sad is that you hate your customers. You should really treat your customers well because they are supporting you!!

lol I hate my customers? No, I hate deadbeats that want to negotiate after-wards. I am not an avid eBay seller with the same customers and I wouldn't want to be with all the fee's.

There was more than 57 "watchers" and had almost 600 views. It wouldnt have mattered if this guy bid at the last minute or not. There were plenty of other bidders and people wanting to pay the price after shipping.


Just agree and let him pay shippping... Since you shouldn't be making a profit on shipping in the first place.

What any "I HATE HIGH SHIPPING ON EBAY" people have to understand, is that you have to just calculate that into what you want to pay. Or are you the people that go to eBay without knowing the value of stuff? The VALUE (given an average of auctions on eBay) for the system that I sold ranged $670 - $790 after shipping. Mine ended up at $705 after shipping. It went for its value. REGARDLESS of shipping costs.

 

[Sphexi]

Originally posted by: PurdueRy

Originally posted by: geckojohn

Originally posted by: Sphexi

Originally posted by: geckojohn
What's sad is that you hate your customers. You should really treat your customers well because they are supporting you!!

How does he hate the guy? Just because he doesn't give in to the guy's every demand? It's not a business, there is no "Customer Service", he's simply selling something on eBay, that he stated the shipping costs on, the guy AGREED to them and bid, now is trying to backout or scam some sort of deal.

I wouldn't have even given him 72 hours, I have zero patience for people like that. I would've responded that I'm sorry he doesn't like the shipping fees, and in the future he should read a little closer before agreeing to such a purchase, and offered the 2nd Chance to the next bidder up.

He says it in the title that he hates newbies!

The guy is being a complete a$$hole not paying the amount he agreed to. If you don't like the price don't bid. It makes the seller have to do a lot of extra work that he shouldn't have to.

Exactly! And now maybe the next highest bidder has moved onto a different auction, and won't want the 2nd chance. That means he has to relist, and that means more fees, more time, more pain in the butt work.

 

[geckojohn]

Originally posted by: Ricemarine
In Ebay's community... they would say...

He agreed and binded the contract by bidding on the item. Now he must fulfill his duty and pay the shipping and the winning price of the product. Otherwise, he should've read the rules.

Definately.. the guy should pay the high shipping price.

 

[Whisper]

Originally posted by: geckojohn
What's sad is that you hate your customers. You should really treat your customers well because they are supporting you!!

The customer also has a responsibility to treat the vendor with respect. In this instance, whether or not you agree with the shipping & handling cost, it was clearly stated in the auction. The buy has no right to make a bid, and then after winning the auction complain about the price. He/she should've brought it up before bidding.

 

[wetcat007]

Originally posted by: KuJaX
Not going to go into full detail here, mainly because I am still in the process of trying to resolve this with the buyer. I will post detailed information if he indeed ends up not paying.

To the story: I sold a Dell system on eBay. Shipping and handling is listed at $129 including insurance. 20 something bids, the highest bidder (bid at the last second) has 2 positive feedback from long ago. About 2 hours after the auction ended and when I sent him an invoice I got an e-mail.


"I am excited I won the auction. However, I work at UPS and I know that shipping is not even close to $129. How about we consider something closer to the actual cost of shipping."


I hate buyers that decide to bring stuff up or negotiate AFTER they win an auction. It is retarded, it specifically said in my auction that the buyer will pay $129 shipping cost. MOST even half retarded people could figure out to take how much they want to spend, minus shipping, and bid that high. Either this guy is too stupid to realize this or just wants to try and save some money after winning an auction.

I simply e-mailed him back saying that it isnt the actual shipping cost, but it also includes handling, which includes my time, listing time, moving product, overhead, etc. I calculated the last 70 completed auctions for the same Dell system on eBay and the average shipping and handling cost was $104. I told him the only thing I can do is accept a money order or cashiers check and minus the 3.4% that paypal charges me and let him save that much more ($25 bucks).

What do you guys think? I dont want a negative feedback of my 100+ 100% positive because this guy can't read.

edit: BTW: The price (after shipping) is average eBay prices for the system from other eBay sellers (after shipping.) So it isnt like I am screwing him up and beyond $129.

Your gouging him, but it was prelisted so he agreed to pay that.

 

[geckojohn]

The buyer should agree to pay the full amount... but next time don't make your shipping prices outrageous.

 

[MmmSkyscraper]

Originally posted by: Whisper
The customer also has a responsibility to treat the vendor with respect. In this instance, whether or not you agree with the shipping & handling cost, it was clearly stated in the auction. The buy has no right to make a bid, and then after winning the auction complain about the price. He/she should've brought it up before bidding.

QFT, the buyer is a dumba$$.

 

[revnja]

The buyer should be paying the $129. When you bid/win an item on eBay, that's a contractural agreement to pay for what is listed in the auction. He should have asked that question before he even placed a bid.

 

[AkumaX]

Originally posted by: adambooth
The buyer should be paying the $129. When you bid/win an item on eBay, that's a contractural agreement to pay for what is listed in the auction. He should have asked that question before he even placed a bid.

 

[Mday]

shipping and handling charges. weigh the item. since he works at UPS, tell him to send you the box, tape, packing peanuts, and a prepaid shipping label.

then tell him to have one of his UPS co-workers sit there patiently while you package the item. I'll sure his co-worker would be willing to do so... (NOT).

 

[imported_KuJaX]

Originally posted by: Mday
shipping and handling charges. weigh the item. since he works at UPS, tell him to send you the box, tape, packing peanuts, and a prepaid shipping label.

hehehehe

and

"my time"

 

[jpeyton]

Originally posted by: dude8604
$129 for shipping is obviously A LOT more than it costs you to ship the laptop. If you want to make more money on an item start the initial price higher or set a reserve price. It's technically against eBay policy to account for eBay or paypal fees in the shipping charge, but they never do anything about it. I agree it is the buyer's responsibility to look at the shipping charge before bidding, but that's a ridiculously high shipping cost.

Uh huh, and I guess it really costs Dell $99 to ship computers and $49 to ship laptops? Or I bet FedEx really charges HP $79 to ship CTO computers?

Inflated shipping is the name of the game. If you're not smart enough to read the terms of the auction before bidding, you deserve negative feedback and an unpaid strike at minimum.

 

[ramuman]

Originally posted by: jpeyton

Originally posted by: dude8604
$129 for shipping is obviously A LOT more than it costs you to ship the laptop. If you want to make more money on an item start the initial price higher or set a reserve price. It's technically against eBay policy to account for eBay or paypal fees in the shipping charge, but they never do anything about it. I agree it is the buyer's responsibility to look at the shipping charge before bidding, but that's a ridiculously high shipping cost.

Uh huh, and I guess it really costs Dell $99 to ship computers and $49 to ship laptops? Or I bet FedEx really charges HP $79 to ship CTO computers?

Inflated shipping is the name of the game. If you're not smart enough to read the terms of the auction before bidding, you deserve negative feedback and an unpaid strike at minimum.

Exactly. Also, when you list an auction, in the shipping section of the eBay selling sequence, there is mention of handling or something to that effect. It's not so much making up for the fees even, but making up for the time to pack it and drop it off.

Also, I don't agree that auctions go for the same after factoring in the shipped cost. A lot of noob eBayers don't pay attention to shipping and will bid the same on an auction charging $10 to ship as another charging $30. Complaining about it afterwards, however, is not ok. It's an auction. If the item is as described, then end of story, sale complete unless the seller makes an exception.

The winner of OP's auction is entirely in the wrong here. Also, I've had people give me what they think is a fair shipping price on my auctions, but they often fail to include basic services like insurance and signature confirmation.

You bid on an auction where the seller isn't trying to con you. You win you pay - that simple. If you want to debate the ethics of pricing and shipping, ask Newegg why products magically increase in price when they offer free shipping or vice versa.

eBay's feedback policies suck even more balls though. That is why you rarely see people with <95% feedback because people fear retalliation and eBay and PayPal could careless. eBay cares about only 2 things - increasing the final actual sale price and keeping VERO happy.

EDIT: Also to dude8604 in the inner part of the quote - neither of things you suggested (setting a reserve or starting with a higher initial price) will help the final sale price. In fact, more often than not, both will hurt it, but there are times when you need to use one or both.

 

[Baked]

OP go F yourself. Next time you wanna include your personal time, put that in the eBay listing so people can laugh at you.:roll:

 

[ramuman]

Originally posted by: Baked
OP go F yourself. Next time you wanna include your personal time, put that in the eBay listing so people can laugh at you.:roll:

Debating the ethics are one thing, but the fact is the bidder bid and then tried to negotiate a price. What if he bid $300 on a 6800GT and then said, oh look I can get it for $250 from this store. Is that any different if you don't bring some time value ethics crap into it? No it isn't.

Sotheby's and Christie's both charge HUGE fees to the buyer AND seller. IIRC, the original Brando script for the Godfather sold for about $300,000. In that, the buyer was charged 300k+20% fees and the seller was charged 300k+8% (not making these numbers up). If winning bidder says to Christie's, well 20% on 300k puts it out of my budget, can I back out, then do you think they get off the hook?

Of course, I'm sure I'm not convincing you. PayPal charging 2.9% on non CC transactions and offering essentially 0 customer support is price gouging too in a sense. Don't like it, don't use it (e.g. www.paypalsucks.com )

 

[Geekbabe]

The guy agreed to your terms when he bid on your auction. That said though, if he works at UPS and can get the system shipped under his account number why not work with the buyer on your shipping/handling costs ?

 

[Anonemous]

You've gotten your answer OP. Let us know how it goes. 🙂

 

[imported_KuJaX]

This morning the buyer paid the full amount includes the full shipping cost. I will check to see how much more it will cost to do 3rd day or even 2nd day from UPS, but if it is nearly 2x as much as ground, then I am not going to do it. I am still afraid since this buyer doesnt have much feedback that he will be one of those people that write a negative feedback stating "got the product, but shipping was way too high."

To all who posted, thanks. I knew I was right on this one. To all of those people that said I am screwing him, please re-read my original post. Average shipping cost of the last 70 auctions was $104. It all averages out in the end folks as far as the ultimate end price someone pays after shipping for one of these systems from any seller on eBay. I guess i'll have to edit this again when I hear back from him when he receives the product or whatever will happen.

 

[mcvickj]

Anyone who agrees to pay $129 to have a desktop shipped deserves it. There is no way that price is accurate. I've sold several desktops on eBay. My recent one was being shipped to Phoenix. The package weighed around 20 lbs and cost me $18.22 to ship UPS Ground. Now I throw in a little extra to cover my packaging costs. So maybe $25 total.