eBay buyer wants to pay "actual" shipping

[imported_KuJaX]

Not going to go into full detail here, mainly because I am still in the process of trying to resolve this with the buyer. I will post detailed information if he indeed ends up not paying.

To the story: I sold a Dell system on eBay. Shipping and handling is listed at $129 including insurance. 20 something bids, the highest bidder (bid at the last second) has 2 positive feedback from long ago. About 2 hours after the auction ended and when I sent him an invoice I got an e-mail.


"I am excited I won the auction. However, I work at UPS and I know that shipping is not even close to $129. How about we consider something closer to the actual cost of shipping."


I hate buyers that decide to bring stuff up or negotiate AFTER they win an auction. It is retarded, it specifically said in my auction that the buyer will pay $129 shipping cost. MOST even half retarded people could figure out to take how much they want to spend, minus shipping, and bid that high. Either this guy is too stupid to realize this or just wants to try and save some money after winning an auction.

I simply e-mailed him back saying that it isnt the actual shipping cost, but it also includes handling, which includes my time, listing time, moving product, overhead, etc. I calculated the last 70 completed auctions for the same Dell system on eBay and the average shipping and handling cost was $104. I told him the only thing I can do is accept a money order or cashiers check and minus the 3.4% that paypal charges me and let him save that much more ($25 bucks).

What do you guys think? I dont want a negative feedback of my 100+ 100% positive because this guy can't read.

edit: BTW: The price (after shipping) is average eBay prices for the system from other eBay sellers (after shipping.) So it isnt like I am screwing him up and beyond $129.


edit2: This morning the buyer paid the full amount includes the full shipping cost. I will check to see how much more it will cost to do 3rd day or even 2nd day from UPS, but if it is nearly 2x as much as ground, then I am not going to do it. I am still afraid since this buyer doesnt have much feedback that he will be one of those people that write a negative feedback stating "got the product, but shipping was way too high."

To all who posted, thanks. I knew I was right on this one. To all of those people that said I am screwing him, please re-read my original post. Average shipping cost of the last 70 auctions was $104. It all averages out in the end folks as far as the ultimate end price someone pays after shipping for one of these systems from any seller on eBay. I guess i'll have to edit this again when I hear back from him when he receives the product or whatever will happen.

 

[HamburgerBoy]

Originally posted by: KuJaX
What do you guys think? I dont want a negative feedback of my 100+ 100% positive because this guy can't read.

eBay will remove negative feedback if it's placed for a bad reason, right?

 

[MikeMike]

the only way i do actual shipping is if im just selling for no reason, but if i was reselling something it includes handling.

and real shipping i work sorta weird, but thats just me.

as for the buyer, he gets a negative if he doesnt, tell him you arent gunna use UPS so his price guess is wrong.

 

[Eli]

I hate people who are anal about shipping.

 

[EatSpam]

Does he have an employee discount or something at UPS? If so, let him pay for shipping at his rate and charge him $20 or whatever for handling.

I've sold to people who have Fedex account numbers and let them handle paying for shipping. I just drop it at the depot after work. I don't try to make money off of shipping. That's tacky.

 

[imported_KuJaX]

Originally posted by: HamburgerBoy

Originally posted by: KuJaX
What do you guys think? I dont want a negative feedback of my 100+ 100% positive because this guy can't read.

eBay will remove negative feedback if it's placed for a bad reason, right?

Nope. Even if someone accidentally gives someone a negative!

 

[Specop 007]

I'd tell him to pound sand, he bid and the shipping costs were clearly listed. If he has any problems, its negative feedback and go with the second highest bidder or relist.

 

[MikeMike]

Originally posted by: KuJaX

Originally posted by: HamburgerBoy

Originally posted by: KuJaX
What do you guys think? I dont want a negative feedback of my 100+ 100% positive because this guy can't read.

eBay will remove negative feedback if it's placed for a bad reason, right?

Nope. Even if someone accidentally gives someone a negative!

i thought they had a policy to remove retalitory negatives.

 

[RiDE]

Originally posted by: nourdmrolNMT1

Originally posted by: KuJaX

Originally posted by: HamburgerBoy

Originally posted by: KuJaX
What do you guys think? I dont want a negative feedback of my 100+ 100% positive because this guy can't read.

eBay will remove negative feedback if it's placed for a bad reason, right?

Nope. Even if someone accidentally gives someone a negative!

i thought they had a policy to remove retalitory negatives.

It has to be mutual.

I doubt that ass will agree to it.

 

[dude8604]

$129 for shipping is obviously A LOT more than it costs you to ship the laptop. If you want to make more money on an item start the initial price higher or set a reserve price. It's technically against eBay policy to account for eBay or paypal fees in the shipping charge, but they never do anything about it. I agree it is the buyer's responsibility to look at the shipping charge before bidding, but that's a ridiculously high shipping cost.

 

[HamburgerBoy]

Originally posted by: dude8604
$129 for shipping is obviously A LOT more than it costs you to ship the laptop. If you want to make more money on an item start the initial price higher or set a reserve price. It's technically against eBay policy to account for eBay or paypal fees in the shipping charge, but they never do anything about it. I agree it is the buyer's responsibility to look at the shipping charge before bidding, but that's a ridiculously high shipping cost.

Usually when someone says system they mean a desktop computer, right? I don't see where the op says anything about a laptop.

 

[imported_KuJaX]

Originally posted by: dude8604
$129 for shipping is obviously A LOT more than it costs you to ship the laptop. If you want to make more money on an item start the initial price higher or set a reserve price. It's technically against eBay policy to account for eBay or paypal fees in the shipping charge, but they never do anything about it. I agree it is the buyer's responsibility to look at the shipping charge before bidding, but that's a ridiculously high shipping cost.

it is a computer system. I agree that it will not cost that much to ship. No one said it is going to cost that much.

Did I ever say that my shipping and handling included ebay/paypal fee's? No.

The last 70 completed auctions AVERAGE was $104. So obviously $129 isnt that far off the mark.

Did you even read my post?

 

[kami]

I would send him a reply with this as an attachment. http://www.nationaleyewearoutlet.com/images/nesf2480.jpg

 

[shortspanishguy]

You dont really make any extra $$ by charging more for shipping. If his shipping was lower than most likely the bidding would have gone higher. The only person that loses here is eBay because they lose some fee. And I'm fine with that.

 

[Avalon]

Even though I hate ridiculously high shipping fees, the final total price always balances itself out in the end, and I hate people who can't read much more than I hate high shipping fees. Tell the guy he won the auction, and by winning the auction he agreed to all the terms, including shipping, that you listed. If he wanted to haggle with you, he should have done it before he won the auction.

It is now his obligation to pay the amount that he owes from winning the auction, unless he wishes to be a non-paying bidder. In that case, even if he leaves a negative, his negative has no leg to stand on and I'm sure a dispute with eBay over it will clear that up.

 

[Sphexi]

I just shipped out a desktop system, cost me $65 UPS ground. If I had paid for boxing/wrapping and all that too, plus insurance or something, it would've been higher by a bit. I don't think $129 is out of line, especially if it's a nice system you need to insure for shipping.

I'm pretty sure if an ebayer refuses to pay the AGREED amount from your auction, you can give a second chance to the next highest bidder and they get nothing.

 

[iamtrout]

Originally posted by: Avalon
Even though I hate ridiculously high shipping fees, the final total price always balances itself out in the end, and I hate people who can't read much more than I hate high shipping fees. Tell the guy he won the auction, and by winning the auction he agreed to all the terms, including shipping, that you listed. If he wanted to haggle with you, he should have done it before he won the auction.

It is now his obligation to pay the amount that he owes from winning the auction, unless he wishes to be a non-paying bidder. In that case, even if he leaves a negative, his negative has no leg to stand on and I'm sure a dispute with eBay over it will clear that up.

:thumbsup:

 

[mercanucaribe]

I hate people who use shipping cost as a way to jack up the price. It's annoying having to keep an eye on shipping. How much of your time do you spend to ship a computers that it's worth $100?

Does eBay even list a "shipping and handling" price? I thought it only showed "shipping", so if you are factoring handling, you are being dishonest. The handling fee should be part of the auction price, not the "shipping".

 

[imported_KuJaX]

I have already e-mailed the 2nd highest bidder ($10 cheaper) saying that he may still be able to get the system, and I am giving the current highest bidder 72 hours to decide. I will use the "2nd chance offer" to the 2nd highest bidder if this guy falls through.

 

[Sphexi]

Originally posted by: mercanucaribe
I hate people who use shipping cost as a way to jack up the price. It's annoying having to keep an eye on shipping prices. How much of your time do you spend on shipping computers that each one is worth $100?

Does eBay even list a "shipping and handling" price? I thought it only showed "shipping", so if you are factoring handling, you are being dishonest. The handling fee should be part of the auction price, not the "shipping".

The "Cost" of shipping isn't clear. What does it include, just the box, the tape, packing, and actual fee charged by the shipping company? What about your gas expense driving to a dropoff, or maintenance on a vehicle? Shipping companies sometimes charge gas fees for airfreight, why can't you?

IMO, it's certainly worth a few dollars (sometimes more) if you have to drive a ways, or go through a hassle to get something shipped. Never mind that it's LISTED IN THE AUCTION, so it shouldn't even matter.

 

[imported_KuJaX]

Originally posted by: mercanucaribe
I hate people who use shipping cost as a way to jack up the price. It's annoying having to keep an eye on shipping. How much of your time do you spend to ship a computers that it's worth $100?

Does eBay even list a "shipping and handling" price? I thought it only showed "shipping", so if you are factoring handling, you are being dishonest. The handling fee should be part of the auction price, not the "shipping".

What do you expect everyone on ebay to do? Everyone jacks shipping up. As I previously stated, the last 70 AVERAGE was $104. Even in my auction, under my terms and agreement, it says "$129 for UPS ground and HANDLING" I would love to know how I am being dishonnest. :roll:

 

[RiDE]

Originally posted by: mercanucaribe
I hate people who use shipping cost as a way to jack up the price. It's annoying having to keep an eye on shipping. How much of your time do you spend to ship a computers that it's worth $100?

Does eBay even list a "shipping and handling" price? I thought it only showed "shipping", so if you are factoring handling, you are being dishonest. The handling fee should be part of the auction price, not the "shipping".

That's just great and dandy. But the idiot saw the shipping cost before he bid on it. If he thinks the shipping is ridiculous like you do, then why bid in the first place? If I see an auction with an outrageous shipping cost, I move on and look for another one. I'm not going to bid on it, and then hope that I could bargain it down because I THINK I could ship it cheaper.

 

[Hacp]

Usually people who jack up shipping have a shipping and handling clause stated somewhere in the middle of the page.

 

[Syringer]

I don't like people who try to get their way out of a final price but what's worse are people with outrageous shipping charges. At worst it should be buyer pays for shipping..what if someone wants to do a pickup? What then?

 

[geckojohn]

Why don't you just charge him actual shipping? It's annoying why people raise the shipping prices on Ebay way beyond the actual amounts. I'm an ebay seller all the time and i just charge the amount it actually costs to ship.

I do agree that it is the buyer's responsibility to read the entire ad and agree to those terms. It's an offer and agreement.