Dust voids PS3 warranty?

[MrPickins]

6 hours later I get a call from Neil saying that unfortunately they have opened the case and taken pictures of the inside and outside of the case and that it was too dirty to be eligible for replacement. I paused for a good 8 seconds, because my PS3 had not moved from the entertainment center that it sat in more than 8 months I had wiped it off before sending it out, THE WHOLE POINT of the PS3 Is that it is part of your entertainment center!

You mean it actually looked worse than that before he sent it in??? :Q

 

[BladeVenom]

Ok, the guy could have dusted off the outside, but they all get dust inside. That shouldn't cause the console to fail within the warranty period, nor should it void the warranty.

 

[Krakn3Dfx]

I'll agree that it looks dusty and dirty on the outside, but there's no way in hell Sony shouldn't be replacing a faulty unit for this guy inside the warranty period. I don't care if he was hooking it up to a 13" B&W TV at a construction site and playing it on his lunch hour, unless someone can specifically point to something in the warranty limitations that refers to the amount of dust and gunk built up in the unit over time, this is just Sony trying to screw customers.

It's sickening how crappy Sony has become over the last decade, whoever is running the show over there needs to wake the hell up, replace this guy's PS3, and post a public apology online for any problems and repair delays to customers caused by crap like this.

Like someone else mentioned, I've opened PCs that were literally CAKED with dust inside, and I've never had a situation where a cheap mask and a $3 can of compressed air didn't make everything alright again.

You really have to be a Sony fanboy not to take them to task for something like this.

 

[zinfamous]

Originally posted by: tanishalfelven
dust should never ever void warranty. if true call again at some other time so the bitch is not there.

...that dust should. it's clear that the owner can't take care of their own electronics. gross negligence (looks like a good example to me) should not be covered under warranty.

 

[Nutdotnet]

Originally posted by: zinfamous

Originally posted by: tanishalfelven
dust should never ever void warranty. if true call again at some other time so the bitch is not there.

...that dust should. it's clear that the owner can't take care of their own electronics. gross negligence (looks like a good example to me) should not be covered under warranty.

I agree...that's ridiculous...is it really that hard to wipe it down every so often?

 

[Krakn3Dfx]

Originally posted by: Nutdotnet

Originally posted by: zinfamous

Originally posted by: tanishalfelven
dust should never ever void warranty. if true call again at some other time so the bitch is not there.

...that dust should. it's clear that the owner can't take care of their own electronics. gross negligence (looks like a good example to me) should not be covered under warranty.

I agree...that's ridiculous...is it really that hard to wipe it down every so often?

He could have clods of dirt stuck to the outside of the case, that's irrelevant. The PS2 is black, shiny, and picks up fingerprints and dust like mad, it wouldn't take long in most conditions to make your PS3 look that same way. Plus, if it picked up particles from the packing materials in shipment due to oil on the casing caused by his hands being on it during packing, that could cause some of what's in the pictures as well.

Gross negligence generally refers to physical damage to an item, a sledgehammer imprint on the top, a giant hole drilled into the bottom, etc., not how often you sit there with a wetnap and a pile of paper towels shining it up.

This doesn't surprise me though, Sony has always been about squeezing their way out of responsibility for their own products. You can say what you want about Microsoft, never heard of anyone being denied warranty service due to dust. It's pathetic.

 

[Golgatha]

Originally posted by: Engraver
If it was in his entertainment center the whole time like he said, how come there is dirt, grease, grime, and fingerprints over the entire console? I'd be embarrased to send something that filthy to be repaired. Invest in some Windex imo.

I have an 8 year old, heavily played PS2 that's not anywhere near that dusty. I think I've used compressed air on my PS2 2-3 times in its lifetime.

 

[MrPickins]

Originally posted by: Krakn3Dfx

Originally posted by: Nutdotnet

Originally posted by: zinfamous

Originally posted by: tanishalfelven
dust should never ever void warranty. if true call again at some other time so the bitch is not there.

...that dust should. it's clear that the owner can't take care of their own electronics. gross negligence (looks like a good example to me) should not be covered under warranty.

I agree...that's ridiculous...is it really that hard to wipe it down every so often?

He could have clods of dirt stuck to the outside of the case, that's irrelevant. The PS2 is black, shiny, and picks up fingerprints and dust like mad, it wouldn't take long in most conditions to make your PS3 look that same way. Plus, if it picked up particles from the packing materials in shipment due to oil on the casing caused by his hands being on it during packing, that could cause some of what's in the pictures as well.

Gross negligence generally refers to physical damage to an item, a sledgehammer imprint on the top, a giant hole drilled into the bottom, etc., not how often you sit there with a wetnap and a pile of paper towels shining it up.

This doesn't surprise me though, Sony has always been about squeezing their way out of responsibility for their own products. You can say what you want about Microsoft, never heard of anyone being denied warranty service due to dust. It's pathetic.

The support/warranty manual that comes with the PS3 says not to put the console in an area of excessive dust or cigarette smoke as it may cause an equipment malfunction and also says not to let dust build up on the vents.

While I agree that some dust buildup is inevitable, this console was clearly run in an unsuitable environment, and as far as I am concerned, the warranty should be void.

 

[zinfamous]

Originally posted by: Krakn3Dfx

Originally posted by: Nutdotnet

Originally posted by: zinfamous

Originally posted by: tanishalfelven
dust should never ever void warranty. if true call again at some other time so the bitch is not there.

...that dust should. it's clear that the owner can't take care of their own electronics. gross negligence (looks like a good example to me) should not be covered under warranty.

I agree...that's ridiculous...is it really that hard to wipe it down every so often?

He could have clods of dirt stuck to the outside of the case, that's irrelevant. The PS2 is black, shiny, and picks up fingerprints and dust like mad, it wouldn't take long in most conditions to make your PS3 look that same way. Plus, if it picked up particles from the packing materials in shipment due to oil on the casing caused by his hands being on it during packing, that could cause some of what's in the pictures as well.

Gross negligence generally refers to physical damage to an item, a sledgehammer imprint on the top, a giant hole drilled into the bottom, etc., not how often you sit there with a wetnap and a pile of paper towels shining it up.

This doesn't surprise me though, Sony has always been about squeezing their way out of responsibility for their own products. You can say what you want about Microsoft, never heard of anyone being denied warranty service due to dust. It's pathetic.

the dust is caked in the USB ports and card slots! I can't imagine what the DVD slot looks like...

this qualifies as gross negligence. I look at this machine, and I imagine the owner resembling the "Sloth victim" in the movie "Se7en."

 

[blurredvision]

Those pictures are horrid! I'm not sure I can blame Sony for refusing service on this one. Jesus christ, who has that dusty of a house?

 

[Nutdotnet]

Originally posted by: Krakn3Dfx

Originally posted by: Nutdotnet

Originally posted by: zinfamous

Originally posted by: tanishalfelven
dust should never ever void warranty. if true call again at some other time so the bitch is not there.

...that dust should. it's clear that the owner can't take care of their own electronics. gross negligence (looks like a good example to me) should not be covered under warranty.

I agree...that's ridiculous...is it really that hard to wipe it down every so often?

He could have clods of dirt stuck to the outside of the case, that's irrelevant. The PS2 is black, shiny, and picks up fingerprints and dust like mad, it wouldn't take long in most conditions to make your PS3 look that same way. Plus, if it picked up particles from the packing materials in shipment due to oil on the casing caused by his hands being on it during packing, that could cause some of what's in the pictures as well.

Gross negligence generally refers to physical damage to an item, a sledgehammer imprint on the top, a giant hole drilled into the bottom, etc., not how often you sit there with a wetnap and a pile of paper towels shining it up.

This doesn't surprise me though, Sony has always been about squeezing their way out of responsibility for their own products. You can say what you want about Microsoft, never heard of anyone being denied warranty service due to dust. It's pathetic.

Hey holmes...I have a PS3...that's all I wanted to say.

 

[DivideBYZero]

By 'Entertainment Center' does he mean '40lb Bag of brick dust'?

Sony is right, he's wrong. FAIL!

 

[joseraul]

Originally posted by: purbeast0
that is nothing.

i modded an xbox one time that had atleast a dozen dead cockroaches in it.

lol

Kind of off-topic, but that comment made me remember something.
I was playing Wii one day and it suddently shut off... I turned it on with the controller, and 5 minutes later, it happened again.

When I checked it, it was extremely hot, and I noticed the fan wasn't working since it had a cockroach stuck on it. It was easy to remove it since it was crispy :laugh:

Anyway, back on topic... that's kind of a cheap excuse from Sony, but honestly I just wonder how the PS3 got so dirty.

 

[randay]

The beautiful and majestic PS3 can eat up to a third of its weight in dust a day. Certain species of PS3 that live in regions where food sources are low, such as entertainment centers, have been known to also feed on saw dust and dirt.

 

[CPA]

How do we even know that Sony took pictures of the correct PS3 or that those are pics of his PS3?

 

[mlm]

Originally posted by: CPA
How do we even know that Sony took pictures of the correct PS3 or that those are pics of his PS3?

He doesn't deny that those pics aren't of his PS3.

 

[mugs]

Originally posted by: CPA
How do we even know that Sony took pictures of the correct PS3 or that those are pics of his PS3?

Has the customer denied it?

 

[nsafreak]

If that is indeed his PS3 then definitely its too dusty to be covered by warranty. That dude should get out a dust rag every now and then and dust off his electronics. I know I do along with using compressed air. My stuff doesn't get terribly dusty but it does attract dust with as much electronics as I have around. The thing is that dust is an insulator and if you get enough dust on something like a PS3 its going to insulate so much heat that it'll cause it to fail.

 

[CPA]

Originally posted by: mugs

Originally posted by: CPA
How do we even know that Sony took pictures of the correct PS3 or that those are pics of his PS3?

Has the customer denied it?

In the blog entry with the pics, there isn't any word, either way from the owner. The entry wasn't posted by him, but the site owner or so it would seem. At this point, the PS3 owner hasn't said either way nor has he been afforded that opportunity, unless I am reading this whole thing incorrectly.

 

[imported_Imp]

Geez! That is one dusty POS. It looks like it was put in a workshop, on the floor by the garbage or the dude made the effort to clog it. There is no way it would look like that just by sitting in an entertainment center for 1 year without cleaning. That looks like the kind of dust you see after a live in renovation (dry walling). Sony was definately in the right not to cover that thing. It looks borderline abused.

 

[mlm]

Originally posted by: CPA

Originally posted by: mugs

Originally posted by: CPA
How do we even know that Sony took pictures of the correct PS3 or that those are pics of his PS3?

Has the customer denied it?

In the blog entry with the pics, there isn't any word, either way from the owner. The entry wasn't posted by him, but the site owner or so it would seem. At this point, the PS3 owner hasn't said either way nor has he been afforded that opportunity, unless I am reading this whole thing incorrectly.

This is supposed to be the owner.

 

[randay]

Originally posted by: mlm

Originally posted by: CPA

Originally posted by: mugs

Originally posted by: CPA
How do we even know that Sony took pictures of the correct PS3 or that those are pics of his PS3?

Has the customer denied it?

In the blog entry with the pics, there isn't any word, either way from the owner. The entry wasn't posted by him, but the site owner or so it would seem. At this point, the PS3 owner hasn't said either way nor has he been afforded that opportunity, unless I am reading this whole thing incorrectly.

This is supposed to be the owner.

ok reading those comments just made it go from hilarious to retardedly hilarious. compressed air voids warranty, fan creates static electricity, monthly cleaning with a mini-vac. ROFL!

 

[RandomFool]

That is one dusty PS3. I still think Sony should have fixed it though.

 

[purbeast0]

Originally posted by: joseraul

Originally posted by: purbeast0
that is nothing.

i modded an xbox one time that had atleast a dozen dead cockroaches in it.

lol

Kind of off-topic, but that comment made me remember something.
I was playing Wii one day and it suddently shut off... I turned it on with the controller, and 5 minutes later, it happened again.

When I checked it, it was extremely hot, and I noticed the fan wasn't working since it had a cockroach stuck on it. It was easy to remove it since it was crispy :laugh:

Anyway, back on topic... that's kind of a cheap excuse from Sony, but honestly I just wonder how the PS3 got so dirty.

hahahaha.

man that xbox I modded smelled TERRIBLE too. i usually modded xbox's for $60 (chip included) but this was a friend's co-worker's friend. so i told my friend to call his co-worker and tell him to tell his friend I would only do this for $100 no less.

the guy agreed though heh.

 

[Robor]

That's BS. Period. My place is 100% tile and between my wife and I (and the Roomba) it get swept at least every other day. Despite that I still get a lot of dust in my desktop PC. Those pics don't even look *that* bad. I've seen much worse. To those who say to wipe it down once in a while - why? I'll guarantee the dust on the OUTSIDE of the system didn't cause the failure.

For Sony to void his warranty for excessive dust is plain crap. I'm guessing this guy isn't so much of a Sony fanboy anymore.