Your problem is that you are still assuming that the PS3 died from normal use. Obviously it did not, regardless of if it was dust/dirt/coffee/humid air/poop, any electronics treated that way will not fair well. The repair center is most likely voiding the warranty on that fact alone, since they claim customer abuse. Not the fact that the probably cause of death was excessive dust, even though it looks more like dirt to me.
Your problem is that you are still assuming that the PS3 died from normal use. Obviously it did not, regardless of if it was dust/dirt/coffee/humid air/poop, any electronics treated that way will not fair well. The repair center is most likely voiding the warranty on that fact alone, since they claim customer abuse. Not the fact that the probably cause of death was excessive dust, even though it looks more like dirt to me.
There is no proof of that because the repair center refused to run any tests from what I understand. They just voided the warranty and said "No". All I know is that if someone wants to void my warranty for a +500 dollar piece of hardware then they better be able to provide some proof of why it no longer falls under the warranty terms.
That is my point as well. If they showed me a pic of a heatsink plugged with dust, dirt, hair, etc or a fan so clogged it stopped spinning I'd agree they (or any electronics manf) have the right to void the warranty. That would constitute abuse or neglect. That's not what I'm seeing though. From what I read they voided the warranty *without testing* based on the visible external dust.
If this is the way they're going to treat their customers for PS3 warranty repairs I hope every PS3 owner sees this story. That way they'll know to blow the things out with compressed air before sending them in.
I would hope that most people's systems didn't look like that in the first place. All that dirt, and that after he claims to have wiped it off(!!!!), is a clear sign that he doesn't take proper care of his electronics. Perhaps it would have been smarter for Sony to have simply fixed it, but I personally applaud them for taking this stand. Take some personal responsibility. It's not Sony's fault that guy lives like a pig.
There is nothing in the warranty terms which states that a customer must regularly clean their PS3 of dust so that the outer appearance of the device does not look disgusting. Therefore, he deserves his unit to go through the testing procedures just like all other units. It's not his fault that Sony is lazy.
guess you were wrong
apparently the ps3 is widely accepted as a replacement for ant farms, and sony should repair it.I bet there is something about neglect though (I can check when I get home)... and it IS his own fault he is lazy.
:thumbsup:Originally posted by: randay
guess you were wrong
Originally posted by: Robor
Why? Again, if the system is so susceptible to failure due to dust then it should have a filter on it. We just took apart a 7 year old computer that was literally filled with dust because it ran 24/7 in a warehouse. It ran fine - dust and all - until the hard drive finally gave out.
So? Ive worked on PC's that are a year old, and so clogged the fans dont even spin anymore. No spinning fans = death to electronics.
The fact is, lots of people jumped on Sony about this, without knowing the facts. Take a PC that looks like that to CompUSA for them to work on, and see what they say.
Originally posted by: Ackmed
Originally posted by: Robor
Why? Again, if the system is so susceptible to failure due to dust then it should have a filter on it. We just took apart a 7 year old computer that was literally filled with dust because it ran 24/7 in a warehouse. It ran fine - dust and all - until the hard drive finally gave out.
So? Ive worked on PC's that are a year old, and so clogged the fans dont even spin anymore. No spinning fans = death to electronics.
The fact is, lots of people jumped on Sony about this, without knowing the facts. Take a PC that looks like that to CompUSA for them to work on, and see what they say.
So have I but for every alleged 'death by dust' system I've seen there have been 50 more that were filled with dust and still chugging along just fine.
A lot of people jumped on Sony because they voided his warranty without even opening the unit. They also claimed it was a health hazard for their technician to work on it. Strangely enough, if he paid the $140 (or whatever) this heath hazard could be overcome.
Originally posted by: Robor
Originally posted by: Ackmed
Originally posted by: Robor
Why? Again, if the system is so susceptible to failure due to dust then it should have a filter on it. We just took apart a 7 year old computer that was literally filled with dust because it ran 24/7 in a warehouse. It ran fine - dust and all - until the hard drive finally gave out.
So? Ive worked on PC's that are a year old, and so clogged the fans dont even spin anymore. No spinning fans = death to electronics.
The fact is, lots of people jumped on Sony about this, without knowing the facts. Take a PC that looks like that to CompUSA for them to work on, and see what they say.
So have I but for every alleged 'death by dust' system I've seen there have been 50 more that were filled with dust and still chugging along just fine.
A lot of people jumped on Sony because they voided his warranty without even opening the unit. They also claimed it was a health hazard for their technician to work on it. Strangely enough, if he paid the $140 (or whatever) this heath hazard could be overcome.
They voided it because of the dust, and not opening it... because of the dust. Sure they can overcome the heath hazard, by taking proper precautions. Which take proper equipment, and time. Which takes money. Thus the fee.
Spin it any way you want, its pretty clear Sony has a case here. Of course all the Sony haters dont see it that way. Again, take a PC that looks like that to a repair store, and see what they say. Anyone who lets something get to that stage, deserves to have their warranty voided. And anyone not smart enough to even attempt cleaning it.. deserves what they get as well.
Im done talking about it. Funny how some people still think the guy should have gotten it fixed for free, after the facts have some out. True Sony haters to the end, heh.
They didn't open it to troubleshoot it because of a *DUST* health hazard? That's the excuse you're backing? DUST? If that's the case then when there's a rotten apple in your fridge you should just call in hazmat.
He wasn't asking to get it fixed for free. The warranty is included in the purchase and IMO it was denied without sufficient investigation. There were no 'facts' presented because the cause of the failure is still unknown. True fanboi 'till the end.
I'll say again... If his PS3 was in such a horrid environment then why didn't his other home theater equipment suffer the same fate? Dust kills electronics, right? Meh.
TO be fair, dust can be fairly hazardous to your health. I'm not kidding, all sorts of bad shit are in it. The kid clearly did not take care of his equipment, I mean look at that thing. Might as well be caked in mud.
Damn sham too, the PS3 looks AWESOME when its clean.
Damn sham too, the PS3 looks AWESOME when its clean.
If I were to put money on the table I would bet that this particular system was neglected too. However, that isn't the point I was trying to make. My point is that Sony does not know for sure since they did not test it. Now, combine that point with these two points:
1. The PS3 can accumulate enough dust within the system to cause it to break.
2. The customer is not permitted to remove dust properly from within the system since it cannot be opened without voiding warranty.
Once you combine all 3 points, then there is the potential for cases to exist where a customer can do their best to keep their house clean (not required by warranty) and clean the outside of the PS3 (effects no electronic parts) but the PS3 could still break due to dust since dust can easily get inside a PS3 even if the outside is regularly cleaned. Keeping the outside of a PS3 clean does not prevent dust from getting inside. While I realize that a really dusty PS3 is sign that the inside is also full of dust, it still should not be considered neglect since the inside of a PS3 can get just as dusty over time even if the customer regularly cleans the outside.
Sony should not blame a customer for things that cannot always be prevented. Everyone should get a fair trial so to speak.
*shrug* Who knows?
I know what isn't speculation. News stations will take time to tell any story which they believe will increase ratings.
you just cant admit it can you. soon theyll come out that they planned and executed the whole thing just for the story and youll still think that ant farm of a ps3 should have been fixed no questions asked.
NikolaeVarius
Lifer
- Oct 25, 2006
- 11,036
- 11
- 91
So, Im guessing its cool to hate Sony? The fact of the matter is, that PS3, has gone though more than neglect. It looks like it was dragged by a car through the desert. I have a old movie projector sitting in my garage for alt least 15 years, and it looks NOTHING like the sp3. I havn't even touched it, and I bet its cleaner than taht PS3.
There is a problem when he says " I cleaned the ps3 before sending it in" and it still looks like the toilet paper I wiped by butt with.
A consumer has to know the limits of a warranty. If the lpiece of machinery has obcviously been mishandled, they suohld not be force to replace it.
I don't hate Sony. I just do not understand how they can expect their customers to maintain the PS3 when the proper way to do so voids the warranty. My posts in this thread have revolved around that issue primarily. They have little to do with the case of this ridiculously dirty PS3. It just so happens that his PS3 is the example at hand here which you will know by reading my post you quoted that I believe this unit was probably more neglected than the story tells and goes beyond dust.
NikolaeVarius
Lifer
- Oct 25, 2006
- 11,036
- 11
- 91
The proper way to take care of a PS3. Keep it in a dry place. Thats it. Unless your basement is literally just a hole in the ground, there wil be no where enough dust to do anything to your ps3. When you drag it through the dirt however, bad things may happen.
I just figure that if this can happen over time to some computers which are in reasonably clean environments then why not PS3s? The difference is you can open your computer cases and blast the hell out of it with compressed air.
NikolaeVarius
Lifer
- Oct 25, 2006
- 11,036
- 11
- 91
The difference is, is that its obvious that this person did not take ANY steps to take care of his PS3. If the inside is full of dust, fine, replace it. But this isn't just dust. Its dirt, soil, sand and other stuff you get from NOT keeping your PS3 in a safe place.
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