Dust voids PS3 warranty?

[Xavier434]

Originally posted by: DaveSimmons
Sony has had so few failures (only about 4,000 in the US according to their 0.2% failure rate PR) that they might not have enough experience with service to make it go as smoothly as at MS.

Or this guy could just be making stuff up because they wouldn't repair him spilling a can of beer over it while it was powered-up, or his kids feeding coins and snack treats into the disc slot.

The couple of people here and at Ars that mentioned replacing PS3s didn't have anything bad to say about the process, but who knows?

Oh they have plenty of experience. The number of PS2 failures were out of this world.

In any case, dust should not void warranty. You cannot expect a customer to be able to clean out an electronic device like that properly if opening the case voids the warranty. On top of that, I have a feeling that it's failure was not due to dust. I have seen plenty of disgusting dusty electronics which work fine. I have also seen some which did not due to the dust. However, all of those which failed due to dust worked as soon as the dust was blown out. I think Sony should either replace it or find a way for their customers to keep their consoles clean without voiding the warranty. You can't hold a customer responsible for something that they are not permitted to maintain properly.

 

[MrPickins]

Originally posted by: Robor
For Sony to void his warranty for excessive dust is plain crap. I'm guessing this guy isn't so much of a Sony fanboy anymore.

Who said he was a fanboy to begin with?

It is possible to own a console without being a fanboy of the manufacturer...

 

[Xavier434]

Originally posted by: MrPickins

Originally posted by: Robor
For Sony to void his warranty for excessive dust is plain crap. I'm guessing this guy isn't so much of a Sony fanboy anymore.

Who said he was a fanboy to begin with?

It is possible to own a console without being a fanboy of the manufacturer...

From the article:

I love the PS3, I'm a Sony fanboy, I have a copy of Heavenly Sword Un-Played because I'm waiting for the replacement to come back, For them to say they wont replace it because it is such a damn dust magnet is absolutely ridiculous. IM NOT paying 150$ for someone to use an air compressor to dust off my PS3 re-test it and send it back. MAYBE Sony should let their customers know that excessive dust voids the warranty, so that people can start selling air filter set's for it, and air-sealed boxes for the PS3 to sit in.

 

[MrPickins]

Originally posted by: Xavier434

Originally posted by: MrPickins

Originally posted by: Robor
For Sony to void his warranty for excessive dust is plain crap. I'm guessing this guy isn't so much of a Sony fanboy anymore.

Who said he was a fanboy to begin with?

It is possible to own a console without being a fanboy of the manufacturer...

From the article:

I love the PS3, I'm a Sony fanboy, I have a copy of Heavenly Sword Un-Played because I'm waiting for the replacement to come back, For them to say they wont replace it because it is such a damn dust magnet is absolutely ridiculous. IM NOT paying 150$ for someone to use an air compressor to dust off my PS3 re-test it and send it back. MAYBE Sony should let their customers know that excessive dust voids the warranty, so that people can start selling air filter set's for it, and air-sealed boxes for the PS3 to sit in.

I stand corrected.

 

[mlm]

Fox interview

Definitely his

 

[skillyho]

Originally posted by: CPA
How do we even know that Sony took pictures of the correct PS3 or that those are pics of his PS3?

Just what I was thinking....or that the PS3 wasn't dusted up before the photo shoot?

Sony should replace it if it's under warranty, and no CSR (or supervisor) should be that rude. If dust is that much of a hindrance to proper functionality then PS3's should ship with compressed air. I've seen much more dust and years of smoke in PC's over the past few years and they were all functionally sound.

Glad I bought a 360....

 

[Robor]

Originally posted by: skillyho

Originally posted by: CPA
How do we even know that Sony took pictures of the correct PS3 or that those are pics of his PS3?

Just what I was thinking....or that the PS3 wasn't dusted up before the photo shoot?

Sony should replace it if it's under warranty, and no CSR (or supervisor) should be that rude. If dust is that much of a hindrance to proper functionality then PS3's should ship with compressed air. I've seen much more dust and years of smoke in PC's over the past few years and they were all functionally sound.

Glad I bought a 360....

Of if they're so susceptible to dust they should have a filter on the incoming vents that can be cleaned or replaced. IMO this is a bad move by Sony because it makes them look like a big evil giant. Bad press for sure.

By the way, don't forget the RROD problems on the 360.

 

[mugs]

Originally posted by: mlm
Fox interview

Definitely his

Consumerist dude doesn't know what he's talking about. The NES's issues had nothing to do with dust. Blowing in the cartridge had no benefit beyond the fact that the cartridge was removed and put back in the system.

Playstation owner needs to remove the dirt from his chin.

Who the hell are these people that he says he found who had more dust on their systems? :Q

 

[randay]

ill take "how is this even news?" for 400 alex.

 

[Ackmed]

Funny to see all those bash Sony for not repairing it. Now that there is a picture of it, they can eat crow.

 

[Robor]

Originally posted by: Ackmed
Funny to see all those bash Sony for not repairing it. Now that there is a picture of it, they can eat crow.

Why? Again, if the system is so susceptible to failure due to dust then it should have a filter on it. We just took apart a 7 year old computer that was literally filled with dust because it ran 24/7 in a warehouse. It ran fine - dust and all - until the hard drive finally gave out.

 

[randay]

Originally posted by: Robor

Originally posted by: Ackmed
Funny to see all those bash Sony for not repairing it. Now that there is a picture of it, they can eat crow.

Why? Again, if the system is so susceptible to failure due to dust then it should have a filter on it. We just took apart a 7 year old computer that was literally filled with dust because it ran 24/7 in a warehouse. It ran fine - dust and all - until the hard drive finally gave out.

Because it is not. The death/malfunction of the PS3 was not determined obviously, because they denied the warranty.

 

[Robor]

Originally posted by: randay

Originally posted by: Robor

Originally posted by: Ackmed
Funny to see all those bash Sony for not repairing it. Now that there is a picture of it, they can eat crow.

Why? Again, if the system is so susceptible to failure due to dust then it should have a filter on it. We just took apart a 7 year old computer that was literally filled with dust because it ran 24/7 in a warehouse. It ran fine - dust and all - until the hard drive finally gave out.

Because it is not. The death/malfunction of the PS3 was not determined obviously, because they denied the warranty.

You can't say it's not because they didn't even troubleshoot it.

 

[Xavier434]

Originally posted by: mugs

Originally posted by: mlm
Fox interview

Definitely his

Consumerist dude doesn't know what he's talking about. The NES's issues had nothing to do with dust. Blowing in the cartridge had no benefit beyond the fact that the cartridge was removed and put back in the system.

Playstation owner needs to remove the dirt from his chin.

Who the hell are these people that he says he found who had more dust on their systems? :Q

If dust isn't the issue and there is no physical damage then that is even more of a reason for Sony to replace it under warranty.

 

[Thraxen]

Originally posted by: Robor
Why? Again, if the system is so susceptible to failure due to dust then it should have a filter on it. We just took apart a 7 year old computer that was literally filled with dust because it ran 24/7 in a warehouse. It ran fine - dust and all - until the hard drive finally gave out.

What good would a filter do in this case? Look at those pictures again. Look at the holes on the side. They are half way clogged with dirt and the idiot didn't even care enough to at least dust the outside before sending it in. Clearly a filter at that guy's house would have been clogged VERY quickly... and given his complete lack of sense in cleaning the system do you think honestly think he would have taken the time to clean a filter?? Fvck no.

If he had simply cleaned the outside of the case and blown out the vents before sending it in then he would have had an argument. At least then he could claim he tried to keep it clean but couldn't access the inside of the system. But as it was when he sent it in, it is painfully obvious he doesn't give a sh!t about taking care of his electronics. With the state those vents are in, he may as well have thrown a blanket over the system and acted shocked when it died. And I don't want to hear anything about dusty PCs. First off, I've seen plenty of PCs here at work die to dust. Second, consoles are closer to laptops in terms of the internal lack of space and heating issues than they are your average desktop PC. Try taking a brand new laptop, fill the vents with dirt, and then see what happens.

 

[Robor]

Originally posted by: Thraxen

Originally posted by: Robor
Why? Again, if the system is so susceptible to failure due to dust then it should have a filter on it. We just took apart a 7 year old computer that was literally filled with dust because it ran 24/7 in a warehouse. It ran fine - dust and all - until the hard drive finally gave out.

What good would a filter do in this case? Look at those pictures again. Look at the holes on the side. They are half way clogged with dirt and the idiot didn't even care enough to at least dust the outside before sending it in. Clearly a filter at that guy's house would have been clogged VERY quickly... and given his complete lack of sense in cleaning the system do you think honestly think he would have taken the time to clean a filter?? Fvck no.

If he had simply cleaned the outside of the case and blown out the vents before sending it in then he would have had an argument. At least then he could claim he tried to keep it clean but couldn't access the inside of the system. But as it was when he sent it in, it is painfully obvious he doesn't give a sh!t about taking care of his electronics. With the state those vents are in, he may as well have thrown a blanket over the system and acted shocked when it died. And I don't want to hear anything about dusty PCs. First off, I've seen plenty of PCs here at work die to dust. Second, consoles are closer to laptops in terms of the internal lack of space and heating issues than they are your average desktop PC. Try taking a brand new laptop, fill the vents with dirt, and then see what happens.

Sorry but I've seen *much* worse with laptops, PC's, printers, etc. Yes this PS3 does have dust in the vent holes but you can see that they are not completely plugged up so it was getting air flow. What you don't see is the inside of the unit because they refused to troubleshoot. And I still stand by my previous comment that they should have filters on them if they're going to void warranties due to dust.

 

[mlm]

Originally posted by: Robor
Sorry but I've seen *much* worse with laptops, PC's, printers, etc. Yes this PS3 does have dust in the vent holes but you can see that they are not completely plugged up so it was getting air flow. What you don't see is the inside of the unit because they refused to troubleshoot. And I still stand by my previous comment that they should have filters on them if they're going to void warranties due to dust.

They voided the warranty due to neglect which was evidenced by the dust.

 

[zixxer]

Ugh... that's thing is nasty.


I can't believe he actually sent that off looking like that..

 

[randay]

Originally posted by: Robor

Originally posted by: randay

Originally posted by: Robor

Originally posted by: Ackmed
Funny to see all those bash Sony for not repairing it. Now that there is a picture of it, they can eat crow.

Why? Again, if the system is so susceptible to failure due to dust then it should have a filter on it. We just took apart a 7 year old computer that was literally filled with dust because it ran 24/7 in a warehouse. It ran fine - dust and all - until the hard drive finally gave out.

Because it is not. The death/malfunction of the PS3 was not determined obviously, because they denied the warranty.

You can't say it's not because they didn't even troubleshoot it.

dont be stupid.

 

[Xavier434]

Originally posted by: mlm

Originally posted by: Robor
Sorry but I've seen *much* worse with laptops, PC's, printers, etc. Yes this PS3 does have dust in the vent holes but you can see that they are not completely plugged up so it was getting air flow. What you don't see is the inside of the unit because they refused to troubleshoot. And I still stand by my previous comment that they should have filters on them if they're going to void warranties due to dust.

They voided the warranty due to neglect which was evidenced by the dust.

The problem is how can you say that someone neglected their PS3 if your warranty gets voided by opening it up to clean it out? It's a lose/lose situation in the long run. I'm not saying that this guy didn't neglect his PS3. The fact is that none of us know the truth. I only know that if I am expected to give care to my PS3 in order to keep my warranty then I need to be permitted to give that care properly.

 

[batmang]

Thats lame. Sony needs to just replace/warranty it. Thats BS. BTW, he needs to f#cking dust his PS3..... that is nasty

 

[Robor]

Originally posted by: mlm

Originally posted by: Robor
Sorry but I've seen *much* worse with laptops, PC's, printers, etc. Yes this PS3 does have dust in the vent holes but you can see that they are not completely plugged up so it was getting air flow. What you don't see is the inside of the unit because they refused to troubleshoot. And I still stand by my previous comment that they should have filters on them if they're going to void warranties due to dust.

They voided the warranty due to neglect which was evidenced by the dust.

Sorry, I don't consider the unit getting dusty 'neglect'. If the thing was running 24/7 for gaming and Folding@Home then it's not that unusual to get very dusty. My desktop system sits on the floor and it gets a bunch of dust in the front filter.

Originally posted by: randay

Originally posted by: Robor

You can't say it's not because they didn't even troubleshoot it.

dont be stupid.

I'm not. They refused the guys warranty based on dust. Was it a thermal failure or a manufacturers defect? Oh wait, we'll never know because they didn't test it. And as I said above, computers get dusty when they're running 24/7.

 

[mlm]

Originally posted by: Robor

Originally posted by: mlm

Originally posted by: Robor
Sorry but I've seen *much* worse with laptops, PC's, printers, etc. Yes this PS3 does have dust in the vent holes but you can see that they are not completely plugged up so it was getting air flow. What you don't see is the inside of the unit because they refused to troubleshoot. And I still stand by my previous comment that they should have filters on them if they're going to void warranties due to dust.

They voided the warranty due to neglect which was evidenced by the dust.

Sorry, I don't consider the unit getting dusty 'neglect'. If the thing was running 24/7 for gaming and Folding@Home then it's not that unusual to get very dusty. My desktop system sits on the floor and it gets a bunch of dust in the front filter.

I've been running my PS3 almost non-stop, usually Folding, since Folding was released. This is in a house with two cats where the most cleaning I usually do is vacuuming. I've never dusted the PS3 and have never used compressed air on it.

Mine doesn't look a thing like that.

 

[Robor]

Originally posted by: mlm

Originally posted by: Robor

Originally posted by: mlm

Originally posted by: Robor
Sorry but I've seen *much* worse with laptops, PC's, printers, etc. Yes this PS3 does have dust in the vent holes but you can see that they are not completely plugged up so it was getting air flow. What you don't see is the inside of the unit because they refused to troubleshoot. And I still stand by my previous comment that they should have filters on them if they're going to void warranties due to dust.

They voided the warranty due to neglect which was evidenced by the dust.

Sorry, I don't consider the unit getting dusty 'neglect'. If the thing was running 24/7 for gaming and Folding@Home then it's not that unusual to get very dusty. My desktop system sits on the floor and it gets a bunch of dust in the front filter.

I've been running my PS3 almost non-stop, usually Folding, since Folding was released. This is in a house with two cats where the most cleaning I usually do is vacuuming. I've never dusted the PS3 and have never used compressed air on it.

Mine doesn't look a thing like that.

It doesn't matter. The thing should not die from dust after 8 months of use. If the vent holes were completely plugged and stopped airflow or if the heatsink was totally plugged I would agree. I see exterior dust and enough open holes that air would still flow easily so that doesn't appear to be the case.

You can't compare your situation to his or anyone else. Like I said above, if this thing was sitting low in a tile/wood floored room running 24/7 it could easily get a lot of dust in it. My desktop system gets tons of dust in the front filter and my wife sweeps nearly every day on top of Roomba/Scooba cleanings.

IMO this warranty denial is a bad move on Sony's part. How much would it have cost them to warranty this unit? Compare that to the bad press they're getting as a result of that 'savings'.

 

[Xavier434]

Originally posted by: mlm
I've been running my PS3 almost non-stop, usually Folding, since Folding was released. This is in a house with two cats where the most cleaning I usually do is vacuuming. I've never dusted the PS3 and have never used compressed air on it.

Mine doesn't look a thing like that.

That still doesn't take away the fact that Sony does not allow you to clean the inside of the PS3 properly. Not to mention that different environments and air filtration can play a major part in the amount of dust in a house.